Use Emergency Outreach to notify users to report their health status. Use Emergency Outreach also to quickly notify users of important information if there is an emergency.

1. Navigate to Emergency Outreach > Send Outreach.
2. Enter a name that describes the purpose of the outreach notification.
   For example, Global health status check-in or London office health status check-in.
3. (Optional) In the Description field, describe the purpose for sending the outreach.
4. On the When to run tab, specify when the outreach should be sent.

   Option	Action
   To send the notification on demand	Keep the default Mode value of None. The outreach is sent when you click Send Notification.
   To schedule the notification	Set the mode to Scheduled. In the Run field, indicate how often the outreach should be sent. The options are Daily, Weekly, Monthly, or Once. For daily outreaches, enter the time that you want to send the outreach. You can specify hours, minutes, and seconds. For example, enter 17:30:00 to send the outreach at 5:30 p.m. If you don't want the outreach to be sent on certain days of the week, select those days in the Exclude field. For weekly outreaches, select the day of the week and the time you want to send the outreach. For monthly outreaches, select the day of the month and the time you want to send the outreach. If you select a day that does not exist in all months, for example 31, the outreach will run on the last day of the month. For outreaches that are only sent once, schedule the date and time that you want to send the outreach in the Starting field. (Optional) To send the outreach based on the time zone set in the user profile, select the Send in local time check box. The outreach messages reference a send time based on the time zone of the user sending the notification. For example, if the sender is in the US Pacific time zone, an outreach scheduled to be sent at 4:30 p.m. shows a send time of 16:30:00 for users in that time zone and 18:30:00 (6:30 p.m.) for users in the US Central time zone because the Pacific time zone is two hours earlier than the Central time zone.

   In prior releases of Emergency Outreach, notification scheduling was configured by clicking Schedule and entering details in a pop-up window. Scheduling is now configured on the When to run tab.

   Scheduled outreaches that you sent prior to upgrading provide the previous scheduling function if you need to resend it. This functionality provides the flexibility to set up new scheduled outreaches and to resend prior scheduled outreaches.

5. To identify who will receive the outreach, perform one of the following actions.

   Installed apps	Action
   Emergency Outreach standalone	On the Select targeted audience tab, select the combination of users to send the outreach notification to. Choose from user lists, groups, departments, locations, or other search filters such as building, cost center, or country code.
   With Safe Workplace	On the Safe Workplace Audience tab, select the name of the audience to send the outreach notification to.

6. Click Save.
   The outreach details are saved and related lists appear. The Additional Channels related list is used to specify additional custom channels to use when you send the notification. Other related lists are filled in with outreach recipients and their status after you send the notification.
7. Click the Content configuration tab and leave the default response mode Outreach Acknowledgements.
8. On the Content configuration tab, specify how to send the outreach notification.

   Option	Action
   Disable the email notification	Clear the Email check box.
   Select a different notification	Click the lookup icon () and select the notification to use.
   Review and edit the introductory message	Modify the subject and body as desired. The default message template asks users to submit their health status regarding infectious diseases, such as COVID-19. The user selects a response from a list of possible responses.
   Send a mobile push notification	Select the Now Mobile Push Notification check box. The check box is active if the ServiceNow NowMobile App Screens and Applet Launcher [com.glide.mobile-employee] is activated. The push notification content appears when the check box is active, and you can modify it. Modify the push message text as desired. Push notifications use the ServiceNow Request Application notification device. When mobile application is registered to an instance, this notification device is automatically created in the user's notification preferences. Ensure that this device is active for the users that you want to receive the push notification.
   Send an SMS notification	Select the Message via SMS check box. Modify the SMS message text. Note: For existing outreaches, if Message via SMS is selected, the SMS message is not autopopulated. Click Save. SMS reply options are dynamically populated from the Response Options [sn_imt_checkin_response_option] table.
   Use a custom notification channel	Click the Additional Channels related list, click Edit, and move the channel to the Additional Channels List. Click Save. If the Email notification, Now Mobile Push notification, and Message via SMS check boxes are selected, all four notifications are sent. To use only the custom notification channel, clear these three check boxes.

9. Click Send Notification.
   The notification is sent immediately or at the time specified on the When to run tab. As responses are received, they appear in the Outreach Acknowledgements related list.