Home Orlando Now Platform App Engine Now Platform App Engine Application tools Automated Test Framework (ATF) Quick start tests Available quick start tests by application or feature

Available quick start tests by application or feature

Validate that your instance still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize the ServiceNow-provided quick start tests to pass when using your instance-specific data.

Predictive Intelligence

Predictive Intelligence quick start tests require activating the Predictive Intelligence [com.glide.platform_ml] plugin. In order to execute critical upgrade tests on existing machine learning solutions, you need to create a basic authorization profile named ml_atf in the Basic Auth Configurations table (sys_auth_profile_basic.list). To run the tests successfully, the user attached to the ml_atf authorization profile must have the ml_admin role.

Table 1. Predictive Intelligence: Classification and Similarity Solution Prediction test suite
Test	Description
PI: Presence of ML model artifacts persisted in glide	Verify all the trained ML model artifacts are persisted in glide (sys_attachments table) after model training/instance cloning so that ML prediction calls are successful.
PI: Valid setup of ML user (sharedservice.worker) in glide	Validate if the ML user in glide (sharedservice.worker) is active and not logged out so that model training is successful.
PI: Glide upgrade test for Classification solution	Validate that the classification model prediction on existing active models is producing the same class membership and confidence value results after a glide upgrade.
PI: Glide upgrade test for Similarity solution	Validate that the similarity model prediction API calls on active models are successful after a glide upgrade.

Agile Development 2.0

Agile Development 2.0 quick start tests require activating the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0) and the Agile Development 2.0 - ATF Tests plugin (com.snc.sdlc.agile.2.0.atf ).

Table 2. Agile 2.0: Agile tests
Test	Description
Verify that global rank is populated when a story is created	Verify the global rank of a story after creation.
Verify that closing a sprint with active stories is prevented	Verify that a sprint with active stories cannot be closed.
Verify that sprints cannot overlap in the same group	Verify that sprints in the same group do not overlap.
Verify that sprint points are updated	Verify that changes to stories produce accurate sprint point totals.
Verify that only one sprint in a group can have the current state	Verify sprint statuses.
Verify sprint end date is after the sprint start date	Verify sprint start and end dates.
Verify that any update on story rolls up to Epic	Verify that adding, estimating, removing, deleting, updating, or cancelling a story updates the epic-level roll-ups correctly.
Verify changes to the scope of a current sprint do not alter the value of the Total Committed Points	Verify that the value of Total Committed Points does not change with change in the scope of a sprint after its state is changed to Current.
Verify active flag is set false when Agile Story state is changed to Completed/Cancelled	Verify that active flag of an Agile story is set to: False, if the state is changed to Completed or Cancelled True, for all other states

Application Portfolio Management

Application Portfolio Management quick start tests require enabling the Application Portfolio Management - ATF Tests plugin (com.snc.apm.atf).

Table 3. APM: Create Business application and capability test suite
Test	Description
Create Business Application	Verify creation of a business application.
Create Business Capability	Verify creation of a business capability.
Relate Business Service, Business Application and Software Models	Verify creation of a business application, business service, using the existing software model, and a relationship between them.

Assessments and Surveys

Assessments and Surveys quick start tests require activating the Automated Test Framework for Survey plugin (com.glide.automated_testing_impl. Survey).

Table 4. Test Suite for Survey
Name	Description
Survey: Basic Platform Based Test	Create a survey using Platform UI actions.
Survey: Clone Action	Clone a survey and validate the records of the original survey and the cloned survey.
Survey: Platform test for Dynamic Validation	Validate a survey dynamically.
Survey: Question Bank Flow	Verify the addition of a question bank to a survey.
Survey: Survey Creator Work Flow	Survey creator can create a survey and assign to the user who can take the survey and submit it.
Assessment: Assign assessment to assessor	Assign an assessment to an assessor and verify that the instance is created for the assessor.
Assessment: Create assessment as survey creator	Create an assignment as a survey creator.
Assessment: Basic test flow	Verify the basic flow of an assessment.

Change Management

Change Management quick start tests require activating the Change Management - ATF Tests plugin (com.snc.change_management.atf).

Table 5. CHG: Emergency Type Change Request test suite
Test	Description
Emergency Type Change Request workflow	Process an emergency change request from new to closed.
On Hold for Emergency type Change Request	Validate the approval state of an on-hold emergency change request.
Copy Change For Emergency type Change Request	Validate the state of a copied emergency change request.
Reject By Approver for Emergency type	Validate the state of a rejected emergency change request.
Revert to new for emergency type	Validate the state of an emergency change request after using the Revert to new UI action.
Convert Emergency to Normal type	Validate the conversion of an emergency change request to a normal change request.
Cancel Change Request For Emergency Type	Validate the state of a canceled emergency change request.

Table 6. CHG: Normal Type Change Request test suite
Test	Description
Normal Type Change Request Workflow	Process a normal change request from new to closed.
Convert Normal to Emergency type	Validate the conversion of a normal change request to an emergency change request.
Copy change on Normal Change Request	Validate the state of a copied normal change request.
On hold for Normal type Change Request	Validate the approval state of an on-hold normal change request.
State validation when Reject Normal type Change request by Approver.	Validate the state of a rejected normal change request.
Revert to New Functionality for Normal Type Change Request	Validate the state of a normal change request after using the Revert to new UI action.
Cancel Change Request For Normal type	Validate the state of a canceled normal change request.

Table 7. CHG: Standard Change Proposal test suite
Test	Description
Standard Change Proposal	Determine whether a user can successfully perform standard change proposal creation, approval, and template publishing processes.

Table 8. CHG: Standard Type Change Request test suite
Test	Description
Standard Change Request Workflow	Process a standard change request from new to closed.
Convert Standard to Emergency Change Request	Validate the conversion of a standard change request to an emergency change request.
Convert Standard to Normal Change Request	Validate the conversion of a standard change request to a normal change request.

Table 9. CHG: Unauthorized Change Request and Outage test suite
Test	Description
Unauthorized change request Workflow	Process a unauthorized change request from new to closed.
Create Outage of type planned outage from change request	Validate the creation of an outage of type planned outage from a change request.
Create Outage of type outage from change request	Validate the creation of an outage of type outage from a change request.

Table 10. CHG: Risk Conditions with Best practice plugin test suite
Test	Description
Moderate Risk with UI Action Property	Process a moderate risk with UI action property.
Low Risk with UI Action Property	Process a low risk with UI action property.
Leave Alone Risk with UI Action Property	Process a leave alone risk with UI action property.
High Risk with UI Action Property	Process a high risk with UI action property.
High Risk with Business Rule Property	Process a high risk with Business rule property.
Moderate Risk with Business Rule property	Process a moderate risk with Business rule property.

Table 11. CHG: Change Request against Conflict Sources test suite
Test	Description
Change against Blackout window	Process a change request against a blackout window.
Check conflicts for CI Already Scheduled	Validate the conflicts for CI already scheduled.
Change against Conflict Sources	Validate the change request against conflict sources.

Table 12. CHG: Change Schedule Definition and Sharing test suite
Test	Description
Change Schedules Definitions on New	Process the creation of change schedules definitions from New button on Change Schedules landing page.
Share Panel On Change Schedules Definition	Validate the share panel on change schedules definition.
Share Change Schedule Definition	Validate the sharing of change schedules definitions.

Coaching

Coaching quick start tests requires activation of the Coaching plugin (com.sn_coaching).

Table 13. Coaching test suite
Test	Description
Coaching: Create an assessment manually when logged in as a coach.	As a coach, verify that you can create an assessment and assign it to trainees.
Coaching: Add skills to an opportunity and verify those skills awarded to trainee.	Add skills to a coaching opportunity and verify that those skills have been awarded to trainees after they complete an assessment.
Coaching: Complete an assessment as a virtual coach.	Verify that the virtual coach completes an assessment and provides feedback to the trainee when a virtual coach is attached to an opportunity.
Coaching: Add skills to an assessment and verify those skills awarded to trainee.	Add skills to a coaching assessment and verify that those skills have been awarded to trainees after they complete an assessment.
Coaching: Add skills to a recommendation and verify those skills awarded to trainee.	Add skills to a coaching recommendation and verify that those skills have been awarded to trainees after they complete an assessment.
Coaching: Move assessments from one state to another when logged in as a coach.	As a coach, verify that you can move an assessment from one state to another.
Coaching: Attach a recommendation learning to an assessment.	Verify that a recommendation learning on an opportunity gets attached to an assessment when an assessment is generated.
Coaching: When a coaching opportunity is inactive, assessments are not generated.	Verify that when a coaching opportunity is in inactive state, it does not generate assessments.

Communities

Communities quick start tests require activating the Customer Communities plugin (com.sn_customer_communities) and the Communities Demo Data plugin (com.sn_communities_demo).

Table 14. Communities: Community test suite
Test	Description
Post question and validate feed	Verify that a question is posted in the community and validate whether it appears in the content feed.
Post video	Verify that a video is posted in the community.
Forum membership approval	Verify that a membership request to a forum is approved.
Forum membership reject	Verify that a membership request to a forum is rejected.
Approve a moderation task	Verify that a moderation task is approved.
Reject a moderation task	Verify that a moderation task is rejected.
Topic subscription and activity feed validation	Verify that a topic is subscribed to and the topic activities appear in the activity feed.
Approve content approval workflow task on question	Verify the content approval workflow of a question.
Question auto-subscription and activity feed validation	Verify that the author is automatically subscribed to the question and the question activities appear in the activity feed.
Follow a user	Verify that a community user is able to follow another community user.
Reject content approval workflow task on question	Verify the content approval workflow of a question when content is rejected.
Gamification on video posting	Verify the gamification points gained when posting a video.
Forum subscription and activity feed validation	Verify that a forum is subscribed to and the forum activities appear in the activity feed.
Question subscription and activity feed validation	Verify that a question is subscribed to and the question activities appear in the activity feed.
Post a video with 'Disable comment' option	Verify a video is posted with Disable comments option as selected.
Pin a video as Featured	Verify that a video is marked as featured by community administrator in the forum and community home page.

Configuration Management Database (CMDB)

Configuration Management Database (CMDB) quick start tests require activating the Configuration Management (CMDB) plugin (com.snc.cmdb) and the CMDB - ATF Tests plugin (com.snc.cmdb.atf).

Table 15. CMDB BSM: Dependency Views test suiteTest suite to check functionality of Dependency Views APIs.
Test	Description
CMDB BSM: Dependency Views	Test functionality of Dependency Views APIs. These APIs retrieve Dependency Views map and associated map items such as context menu items, for a given CI sys_id and using itil user role.

Table 16. CMDB HEALTH: CI Health Dashboard test suiteTest suite to check whether CMDB CI Health Dashboard is functional at a basic level.
Test	Description
CMDB HEALTH: Health Job Status	Checks whether any CMDB Health dashboard jobs, which were started 30 or more days ago, are still in progress.
CMDB HEALTH: CMDB Health Completeness/ Recommended	Checks whether the CI dashboard is functional for the recommended metric (included in the CMDB Health completeness KPI). This test validates: Creation of a health inclusion rule for the recommend metric. Creation of a recommended field that satisfies the health inclusion rule. Validate that the health inclusion rule is correctly applied to a test record with missing data in the recommended field.

Table 17. CMDB IRE: Identification Reconciliation Engine test suiteTest suite to check Identification and Reconciliation Engine (IRE) functionality.
Test	Description
CMDB IRE: IRE Validation	Validate CI identifiers and reconciliation definitions and check indexes for CI identifiers.

Table 18. CMDB QB: Query Builder test suiteTest suite to verify CMDB Query Builder functions such as create query, read query, and execute query using two related user roles - cmdb_query_builder and cmdb_query_builder_read.
Test	Description
CMDB QB: Query Builder - cmdb_query_builder Role	Verify that cmdb_query_builder user role can save queries, and access and run all saved queries, in CMDB Query Builder.
CMDB QB: Query Builder - cmdb_query_builder_read Role	Verify that cmdb_query_builder_read user role can access and run all saved queries, and cannot save any query, in CMDB Query Builder.

Table 19. CMDB REL: Relationship Editor and Formatter test suiteTest suite to verify functionality of Relationship Editor and Relationship Formatter.
Test	Description
CMDB REL EDITOR:Relationship Editor	Check addition of relations to a CI and deletion of relations from a CI using itil user role.
CMDB REL FORMATTER:Relationship Formatter	Check accuracy of CI information, relationship types, relationships, associated records such as change tickets, and settings such as CMDB views (relationship filters), displayed for a specific CI in relationship formatter using itil user role.

Table 20. CMDB SDK: SDK REST API test suiteTest suite to verify functionality of CMDB SDK Rest APIs.
Test	Description
CMDB SDK: Query CMDB Metadata	Test querying CMDB metadata.
CMDB SDK: Create a relation for a CI using REST APIs	Test creation of a relationship for a CI in the CMDB using the CMDB REST APIs.
CMDB SDK: Delete a relation for a CI using REST APIs	Test deletion of a relationship for a CI using CMDB REST APIs.
CMDB SDK: Create a CI using REST API	Test creation of a CI using CMDB REST APIs.
CMDB SDK: Query CMDB using REST APIs	Test querying the CMDB using CMDB REST APIs.
CMDB SDK: Update a CI using REST APIs	Test updating of a CI using CMDB REST APIs.
CMDB SDK: Query for a CI using REST APIs	Test querying a CI using CMDB REST APIs.

Customer Service Management

All Customer Service Management quick start tests require activating the Customer Service Management Demo Data plugin (com.snc.customerservice.demo). Some quick start tests also require activating the Customer Service Management for Orders plugin (com.snc.csm.order), the Customer Service with Request Management plugin (com.sn_cs_sm_request), the Customer Service Portal plugin (com.glide.service-portal.customer-portal), the Consumer Service Portal plugin (com.glide.service-portal.consumer-portal), the CSM Extension for Proxy Contacts plugin (com.snc.csm_proxy_contacts), and the Skill Determination plugin (com.snc.skill_determination).

Table 21. CSM: Case Management test suite
Test	Description
CSM - Create Product Case	Create a case for a product.
CSM - Assign Case to an Agent	Create a case and assign it to a customer service agent.
CSM - Assign Asset on Case	Assign an asset to a case.
CSM - Assign Entitlement	Assign an entitlement to a case.
CSM - Escalate an Account	Escalate an account.
CSM - Escalate a Case	Escalate a case.
CSM - Create Special Handling Notes	Create special handling notes for a case.
CSM - Close a Case	Close a case.
CSM - Time Recording	Record the time worked on a case.
CSM - Register New Case Type	Register a case type and verify the record is created.
CSM - Project Manager create Project for an Account	Project Manager creates project for an account. Note: Requires Customer Project Management.
CSM - Project Manager identify Project Contact	Project manager identifies customers to a project. Note: Requires Customer Project Management.
CSM - Project Manager create project task and assign to a customer	Project manager creates project task and assigns to a customer. Note: Requires Customer Project Management.
CSM - Create Case from Project	Create a case from project.
CSM - Create Case from Project Task	Create a case from project task.
CSM - Create Task from Case	Create task from case.
CSM - Agent Creating Request for Customer	As a customer service agent, create a request for a customer. Note: Requires Customer Service Request Integration.
CSM - Agent Create Cases from a Project	As a customer service agent, create a case from a project. Note: Requires Customer Project Management.
CSM - Agent Create Cases from a Project task	As a customer service agent, create a case from a project task. Note: Requires Customer Project Management.
CSM - Agent Create Change Requests for a project	As a customer service agent, create a change request for a project.
CSM - Create CHG from Case	Create a change record from a case.
CSM - Create Incident from Case	Create an incident record from a case.
CSM - Create Major Case and its Child Cases	Create a major case and the associated child cases for the customer accounts in the recipient list. Note: Requires Major Issue Management.
CSM - Create Order Case	Create a case for an order. Note: Requires Customer Service Management for Orders.
CSM - Create Order Case as Customer from CSM Portal	Create an order case as a customer from the Customer Service Portal. Note: Requires Customer Service Portal. Also requires that the test be run as admin.
CSM - Create Problem from Case	Create a problem record from a case.
CSM - Create Proactive Case by NOC Operator	Verify if a proactive case is created. Note: Requires Proactive Customer Service Operations with Event Management.
CSM - Employee creating case OBO customer	As an employee with the proxy contact role (sn_customerservice_proxy_contact), create a case from the self-service portal on behalf of a customer. Note: Requires the CSM Extension for Proxy Contacts.
CSM - Lookup Type Skill Determination Rule Test	Create a lookup type skill determination rule. Note: Requires Skill Determination.
CSM - Manager creating request OBO customer from CSM portal	As a user with the case manager role, create a case on behalf of a customer from the Customer Service Portal. Note: Requires Customer Service Request Integration.
CSM - Simple Type Skill Determination Rule Test	Create a simple type skill determination rule. Note: Requires Skill Determination.
CSM - Advanced Type Skill Determination Rule Test	Create an advanced type skill determination rule. Note: Requires Skill Determination.
CSM - Service Contracts covered under Sold Product	Create sold products and service contracts and associate service contracts to a sold product. Verify the association between the active contracts and the sold product. Note: Requires Customer Service Install Base Management.
AWA - Create New Service Channel	Create a new service channel in the Advanced Work Assignment application. Note: Requires Advanced Work Assignment for CSM.
ITAM - Create Service Model	Verify that you can create a service model, which is a type of product model.
ITAM - Create Service Model copy	Verify that you can create a copy of a service model, which is a type of product model.
CSM-ITOM - Create Child Cases for Proactive Major Case	Create a child case for a proactive major case using recipient list. Note: Requires Proactive Customer Service Operations with Event Management.

Table 22. CSM: Operations Dashboard test suite
Test	Description
awa_admin_operations_dashboard	Verify if user with role awa_admin is able to view Advanced Work Assignment menu under Operations Dashboard and unassigned interactions and unassigned task work items modules.
awa_manager_operations_dashboard	Verify if user with role awa_manager is able to view Advanced Work Assignment menu under Operations Dashboard and unassigned interactions and unassigned task work items modules.

Table 23. CSM: Portal test suite
Test	Description
CSM - Create Product Case as Customer from CSM Portal	Create a product case as a customer from the Customer Service Portal. Note: Requires Customer Service Portal. Also requires that the test be run as admin.
CSM - Create Product Case as Partner from CSM Portal	Create a product case as a partner from the Customer Service Portal. Note: Requires Customer Service Portal. Also requires that the test be run as admin.
CSM - Search on Homepage	Search for information from the Customer Service Portal. The search includes cases, Knowledge articles, and Community threads.
CSM - Update Support Profile	Update a contact's profile from the Customer Service Portal.
CSM - Provide requested info on case	From the Customer Service Portal, the contact can provide information for a case that was requested by the agent.
CSM - Accept Proposed Solution On Case	Accept a proposed solution for a case from the Customer Service Portal.
CSM - Provide Feedback on Survey	Provide feedback on a survey after a case is closed from the Customer Service Portal.
CSM - View All Desktop Notifications	View all Customer Service Management specific desktop notifications.
CSM - View Publications on CSM Portal	View publications on Customer Service Management portal.
CSM - Create Contact on CSM Portal	Create contacts on Customer Service Management portal.

Table 24. CSP: Portal test suite
Test	Description
CSP - Create Product Case as Consumer from CSP Portal	Create a product case as a consumer from the Consumer Service Portal. Note: Requires Consumer Service Portal. Also requires that the test be run as admin.
CSP - Search on Homepage	Search for information from the Consumer Service Portal. The search includes cases, Knowledge articles, and Community threads.
CSP - Update Support Profile	Update a consumer's profile from the Consumer Service Portal.
CSP - Register Your Product	Register a product from the Consumer Service Portal.
CSP - Provide requested info on case	From the Consumer Service Portal, the consumer can provide information for a case that was requested by the agent.
CSP - Accept Proposed Solution On Case	Accept a proposed solution for a case from the Consumer Service Portal.
CSP - Provide Feedback on Survey	Provide feedback on a survey after a case is closed from the Consumer Service Portal.
CSP - View Publications on CSP Portal	View publications on Customer Service portal.

Table 25. TC: Targeted Communications
Test	Description
TC - Create Recipient List	Create a recipient list with the required parameters. Verify the new recipient list in the related list "Recipients".
TC - Create Publication	Create a publication. The publication is published based on the publication date and verify if an user in the recipient list gets the publication.

Dashboards

Dashboards quick start tests require activating the Automated Test Framework - Responsive Dashboards plugin (com.glide.automated_testing_impl.dashboards). This plugin is active on zboot of the instance.


Test	Description
Responsive Dashboard Sharing	Confirm dashboard sharing by impersonating users.
Responsive Dashboard Visibility	Confirm dashboard visibility by impersonating users.

DevOps

DevOps quick start tests are available when you install the DevOps application from ServiceNow Store.

Table 26. DevOps test suite
Test	Description
DevOps Code Tool Flow	Verify the Flow Designer flow for a DevOps coding tool.
DevOps Orchestration Flow with CR	Verify the Flow Designer flow for a DevOps orchestration tool that includes a change request.
DevOps Orchestration Tool Flow	Verify the Flow Designer flow for a DevOps orchestration tool.
DevOps Plan Tool Flow	Verify the Flow Designer flow for a DevOps planning tool.

Essential SAFe

Essential SAFe quick start tests require activating the Agile - Scaled Agile Framework - Essential SAFe plugin (com.snc.sdlc.safe) and the Agile - Scaled Agile Framework - Essential SAFe - ATF Tests plugin (com.snc.sdlc.safe.atf).

Table 27. Essential SAFe test suites
Test	Description
Essential SAFe: Feature tests	Verify feature global rank updates. For a SAFe feature, verify that: The actual start date is populated after the state is changed to Implementation, Validation on Staging, or Deployment. The actual end date is populated after the state is changed to Released or Cancelled. The active flag is set to: False, if the state is changed to Released or Cancelled. True, for all other states.
Essential SAFe: Program increment tests	Verify program increment date overlapping.
Essential SAFe: Sprint tests	Verify the generation of ART sprints and team sprints as well as updates to sprint points and dates.
Essential SAFe: Story tests	Verify story global rank updates. Verify that active flag of the SAFe story is set to: False, if the state of the state is changed to Completed or Cancelled. True, for all other states. Verify that adding, estimating, removing, deleting, updating, or cancelling a SAFe story updates the SAFe feature-level and then the epic-level roll-ups correctly. Verify that adding, updating, or deleting the feature on a SAFe story updates the Epic field on the SAFe story form.
Essential SAFe: Team tests	Verify team association with an ART.
Essential SAFe: Epic tests	For a SAFe epic, verify that: The actual start date is populated after the state is changed to Implementation. The actual end date is populated after the state is changed to Done. The active flag is set to: False, if the state is changed to Released or Cancelled. True, for all other states.

Event Management

Event Management quick start tests require activating the Event Management plugin (com.glideapp.itom.snac).


Test	Description
EMSelfMonitoring	Track problems with the Event Management plugin after upgrade. To understand the details of issues found, open the All Alerts list and search for alerts that failed, whose source is `EMSelfMonitoring`, and that were opened or reopened since the upgrade. The exact time for filtering can be found in the error message.

Field Service Management

Field Service Management quick start tests are available when you enable the Field Service Management plugin (com.snc.work_management). Enable the demo data plugin (com.snc.work_management.demo) in a non-production instance to start using the quick start tests available with your application. You can also modify existing data and customize it to run the quick tests.

Table 28. FSM: Field Service Management test suite
Test	Description
FSM: Create Initiate Qualify Dispatch and assign Work Order Task	Create a work order. Initiate and qualify a work order. Dispatch a work order. Assign a work order task to an agent.
FSM: Part Sourcing	Source any part to an agent's stock room from the work order task. Create a transfer order line for the part sourcing. Use this part for any work order to consume it using the Part Usage action.
FSM: Part Usage	Source any part to an agent's stock room from the work order task. Use this part for any work order to consume it using the Part Usage action.
FSM: Questionnaire	Create a questionnaire and associate it with a work order task.
FSM: Field Service Configuration	Verify that the default configuration such as task assignment method, qualification requirement, PDF summary and agent's ability to accept or reject tasks is preserved.
FSM: Planned Maintenance	Create a planned maintenance work order with weekly interval time for printer maintenance.
FSM: Appointment Booking Configuration	Verify that the default configuration for appointment booking is preserved and that the point of sale service and catalog item exists in the system.
FSM: Create Work or Personal Schedules	Create personal or work schedule for agents.
FSM: Field Service Property Settings	Verify that the field service system properties preserve expected values.
FSM: Work Groups	Verify that field service agents can be added to work groups.

Financial Management

Financial Management quick start tests require activating the Financial Management Core - ATF Tests plugin (com.snc.financial_management.atf)

Table 29. ITFM: Financial Modeling flow test suite
Test	Description
Verify FM Cost Allocation Flow	Verify the cost allocation flow in financial modeling.

GRC: Policy and Compliance Management

GRC: Policy and Compliance Management quick start tests require activating the Policy and Compliance Management plugin (com.sn_compliance) and loading the demo data.

Table 30. GRC Quick Start Tests test suite
Test	Description
GRC: Create Controls	Validates control creation.

GRC: Risk Management

GRC: Risk Management quick start tests require activating the Risk Management plugin (com.sn_risk) and loading demo data.

Table 31. GRC Quick Start Tests test suite
Test	Description
GRC: Create Profile	Validate profile creation.
GRC: Create Risk	Validates risk creation.
GRC: Create a Risk Event	Validates the creation of risk events.
GRC: Create Risk Statement Hierarchy	Validates if the risk statement has a parent field so that the hierarchy can be maintained among risk statements.
GRC: Reject a Risk Event	Validates the rejection functionality the risk event.
GRC: Request more info - Risk Event	Validates the Request more information functionality before approving the risk event.
GRC: Create Control	Validates control creation.
GRC: Create Control Objective and Generate Controls	Validates control objective creation and associates profiles to generate controls.
GRC: Create Issue	Validates issue creation.
GRC: Accept an Issue	Validates all the states of an issue till it is closed by accepting the issue.
GRC: Remediate an Issue	Validates issue cannot be closed be with an open remediation task.
GRC: ATF Flow for Indicator(Manual):	Create an indicator template with type manual and associate a control objective to it. Execute one of the indicators thus formed. Mark the state of the indicator task created as closed and result as failed. The associated control will become non- compliant and an issue will be generated.

HR Service Delivery

Table 32. HR Service Delivery case tests
Test	Description
HR: Creation of 401k enrollment case from portal	Creates a 401(k) enrollment case from the Employee Service Center portal. Verifies that the case creates successfully.
HR: Creation of Employee Relations case from ESC portal	Creates a Disciplinary Issue case from the Employee Service Center portal. Verifies that the case creates successfully.
HR: Creation of Employment Verification Letter case from ESC portal	Creates an Employment Verification Letter case from the Employee Service Center. Verifies that the case creates successfully.
HR: Creation of Payroll case from ESC portal	Creates a direct deposit payroll setup case from the Employee Service Center or service portal. Verifies that the case creates successfully.
HR: Creation of Tuition Reimbursement request from portal	Creates a Tuition Reimbursement Request case from the Employee Service Center portal. Verifies that the case creates successfully.
HR: General Benefits Inquiry Case Creation	Creates a General Benefits case using the native UI. It also verifies that the case opens and can be updated after case creation.
HR: Fulfillment Instructions	Verifies that fulfillment instructions are created for a specific condition for an opened for user. Also verifies the fulfillment instructions change when the details of the case changes.
HR: Payroll Discrepancy Case Creation	Creates a Payroll Discrepancy case using the native UI. It also verifies that the case opens and can be updated after case creation.
HR: Reclassify Case Transfer	Tests when an HR case transfers from one COE (HR service) to a different COE using the reclassify (HR case number remains the same) method.
HR: Search catalog items & KBs in ESC	Verifies the search functionality in the Employee Service Center.
HR: Standard Case Transfer	Tests an HR case transfers from one COE (HR service) to a different COE using the standard (creates HR case number and deletes old number) case transfer.
HR: Tuition Reimbursement Case Creation	Creates a Tuition Reimbursement HR case.
HR: Workforce Administration Case Creation	Creates a Workforce Administration case, signs an employee verification letter, and generates the letter.
Create HR Employee Document	Creates an employee document and ensures the Attachment [sys_attachment] table points back to the record in the Employee Document [sn_hr_ef_employee_document] table. Verifies that the employee document is accessible from the Employee Service Center via the employee HR profile.

Note: Requires plugin activation of:

Human Resources Scoped App: Core plugin (com.sn_hr_core)
Employee Service Center [com.sn_hr_service_portal]

Table 33. ESC: Employee Service Center tests
Test	Description
ESC: Verify widget contents in Catalog items	Verifies the widget content in a Catalog page.
ESC: Verify widget contents in knowledge pages	Verifies the widget content in a Knowledge page.

Note: Requires plugin activation of:

Human Resources Scoped App: Core plugin (com.sn_hr_core)
Employee Service Center [com.sn_hr_service_portal]

Table 34. Content Delivery: Content Delivery tests
Test	Description
Content Delivery: Audience	Tests the audience configurations for Content Delivery.
Content Delivery: Schedule Portal Content	Creates and schedules test content for the Content Delivery demo portal.

Note: Requires plugin activation of:

Content Delivery [com.sn_content_delivery]

Table 35. Content Automation: Content Automation tests
Test	Description
Content Automation: Create and Publish a Campaign	Creates and publishes a campaign with portal content and verifies against the Content Delivery portal.

Note: Requires plugin activation of:

Content Automation (com.sn_content_automation)

Table 36. Lifecycle Events: Tests for verifying Lifecycle Events
Test	Description
HR Lifecycle: Access Ticket page for a NewHire Onboarding Case in Employee Service Center	Verifies creation of a new hire and can access the Ticket page of the Employee Service Center.
HR Lifecycle: Access ESC ticket page and todos page and complete assigned todos	Creates a Tuition Reimbursement Request case from the Employe Service Center and the Complete NDA to-do from the subject person.
HR LifeCycle: Request Onboarding Case Creation	Creates a Request Onboarding case using the native UI and updates the case after creation.
HR Lifecycle: Verify Requests page for Open and Closed cases	Verifies open and closed cases on the Requests page.
HR Lifecycle: Verify search in Requests Page	Verifies the search functionality on the Requests page for open and closed cases.
Configure HR Service for Auto Case Closure	Verifies that Lifecycle event cases are automatically closed.

Note: Requires plugin activation of:

Human Resources Scoped App: Core plugin (com.sn_hr_core)
Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
Human Resources Scoped App: Lifecycle Events for Enterprise plugin [com.sn_hr_lifecycle_ent]
Employee Service Center [com.sn_hr_service_portal]

Table 37. KB: Knowledge block tests
Test	Description
Create knowledge block and attach block to article	Creates a knowledge block, publishes the block, and attaches the block to a knowledge article.
Preview Knowledge Articles with Knowledge Blocks	Tests for preview of knowledge article that contains knowledge blocks.

Note: Requires plugin activation of:

Human Resources Scoped App: Core plugin (com.sn_hr_core)

Incident Management

Incident Management quick start tests require activating the Incident Management - ATF Tests plugin (com.snc.incident.atf).

Table 38. Incident Management test suite
Test	Description
INCIDENT MGMT: Incident Resolution SLA	Test to verify the Incident Resolution SLA baseline functionality.
INCIDENT MGMT: Incident Response SLA	Test to verify the Incident Response SLA baseline functionality.
INCIDENT MGMT: Copy Incident	Test to verify whether the fields from the original Incident are copied correctly to the new Incident.
INCIDENT MGMT: Copy Incident from a Closed Incident	Test to verify that the Copy Incident UI action is visible for closed Incidents.
INCIDENT MGMT: Create Standard Change from Incident	Test to verify the creation of a Standard Change from an Incident.
INCIDENT MGMT: Create of Emergency Change from an Incident	Test to verify the creation of an Emergency Change from an Incident.
INCIDENT MGMT: Create Normal Change from an Incident	Test to verify the creation of a Normal Change from an Incident.
INCIDENT MGMT: Create Problem from an Incident	Test to verify the creation of a Problem from an Incident.
INCIDENT MGMT: Create Knowledge from an Incident	Test to verify the creation of a Knowledge from an Incident.
INCIDENT MGMT: Incident State flow	Test to verify the state flow of an incident.
INCIDENT MGMT: Reopening an Incident	Test to verify the reopen incident functionality.
INCIDENT MGMT: Incident Assignment	Test to verify the incident assignment functionality.
INCIDENT MGMT: Create child Incident using UI action and verify its fields	Test to verify the creation of a child Incident from an Incident through the Create Child Incident UI action. The test also verifies that the fields of the child Incident get copied correctly from the parent incident to the child incident.
INCIDENT MGMT: Incident creation — Self Service	Test to verify the creation of an Incident using the Create Incident catalog item.
INCIDENT MGMT: Parent and Child Incident state sync up	Test to verify that the state of a child Incident synchronizes with the parent Incident when the child Incident is created.
INCIDENT MGMT: Parent and child Incident state sync up after reopening an Incident	Test to verify that the state of a child Incident synchronizes with the parent Incident when the parent Incident is reopened.
INCIDENT MGMT: Verify creation of knowledge article from an Incident	Test to verify the creation of a knowledge article from an Incident using the Create Knowledge UI action on the Incident form. The UI action is visible when you activate the KCS Integration for Incident Management plugin (com.snc.incident.knowledge).

Investment Funding

The Investment Funding quick start tests require activating the Investment Funding - ATF Tests plugin (com.snc.investment_planning.atf).


Test	Description
Validation of top-down funding and unfunding	Validate that the correct amount is allocated from top investment to child investments while funding. Validate that the correct amount is returned back to the top investment from the child investment while unfunding.

Knowledge Management

Knowledge Management quick start tests require activating the Knowledge Management Core plugin (com.glideapp.knowledge), the Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer), the Knowledge Blocks plugin (com.snc.knowledge_blocks), and the Customer Service Management Demo Data plugin (com.snc.customerservice.demo).

Table 39. KM: Knowledge Management test suite
Test	Description
Create a KCS template article with approval publish workflow	Verify the creation of a KCS template article with approval publish workflow. Note: Requires the Knowledge Management Advanced Installer plugin.
Create a multi-versioned standard article with approval publish workflow	Verify the creation of a multi-versioned standard article with approval publish workflow. Note: Requires the Knowledge Management Advanced Installer plugin.
Subscribe to a knowledge article	Verify that users can subscribe to a knowledge article. Note: Requires the Knowledge Management Advanced Installer plugin.
Create user criteria covering canRead and canContribute for knowledge base and canRead at article level	Verify the creation of canRead and canContribute user criteria for knowledge base and canRead user criteria for article. Note: Requires the Knowledge Management Core plugin.
Create a KCS article from a case	Verify the creation of a KCS article from a case. Note: Requires the Knowledge Management Advanced Installer and Customer Service Management Demo Data plugins.
Subscribe to a Knowledge Base	Verify that users can subscribe to a Knowledge Base. Note: Requires the Knowledge Management Advanced Installer plugin.
Create an AQI checklist, assign the AQI checklist to a knowledge base, and perform an AQI review	Verify the creation, assignment, and review of an AQI checklist. Note: Requires the Knowledge Management Advanced Installer plugin.
Search for an article, view the article, provide feedback as not helpful, and create a feedback task on the Knowledge Management Service Portal	Verify the search request, review, provision of feedback as not helpful, and creation of a feedback task for an article on the Knowledge Management Service Portal. Note: Requires the Knowledge Management Advanced Installer plugin.
Check whether the Create Article and Edit Article buttons are available on a Knowledge Feedback Task form	Confirm the availability of the Create Article and Edit Article buttons on a Knowledge Feedback Task form. Note: Requires the Knowledge Management Advanced Installer plugin.
Search for articles, click a pinned article, and confirm that the click rank value is added to the Knowledge Searches (ts_query_kb) table	Verify the search request and that the click rank value of a pinned article was added to the Knowledge Searches (ts_query_kb) table. Note: Requires the Knowledge Management Advanced Installer plugin.
Assign an article to an ownership group, and then confirm that the members of the ownership group are subscribed to the article and have the edit permission.	Verify the assignment of an article to an ownership group, that all members of the ownership group are subscribed to the article, and have permission to edit. Note: Requires the Knowledge Management Advanced Installer plugin.
Create, search for, and view knowledge articles with knowledge blocks	Verify the creation of a knowledge block and its addition to a knowledge article. Also, verify that the knowledge block content is searchable. Note: Requires the Knowledge Blocks plugin.
Validate the Knowledge - Approval Retire workflow	Verify the success of Knowledge - Approval Retire workflow by retiring a published knowledge article. Note: Requires the Knowledge Management Advanced Installer plugin.
Validate feedback task assignment to the ownership group manager	Verify the assignment of a feedback task to the ownership group manager of a knowledge article. Note: Requires the Knowledge Management Advanced Installer plugin.
Validate that the article template selector includes knowledge bases and article templates	Verify that the article template selector includes all knowledge bases with contribute access and article templates applicable to each knowledge base. Note: Requires Knowledge Management Advanced Installer.
Validate the Knowledge - Approval Publish workflow	Verify the success of a Knowledge - Approval Publish workflow by recalling, rejecting, and then approving a knowledge article through the approval process. Note: Requires the Knowledge Management Advanced Installer plugin.
Make an outdated version of an article the latest version	Verify that an outdated version of a knowledge article is made the latest version. Note: Requires the Knowledge Management Advanced Installer plugin.
Validate that the mapped related articles appear in the Related articles widget	Verify that the related articles mapped to a knowledge article appear in the Related articles widget on the Knowledge Management article view page. Note: Requires the Knowledge Management Advanced Installer plugin.
Validate that the mapped related catalog items appear in the Related items widget	Verify that the related catalog items mapped to a knowledge article appear in the Related items widget on the Knowledge Management article view page. Note: Requires the Knowledge Management Advanced Installer plugin.

Major Incident Management

Major Incident Management quick start tests require activating the Incident Management - Major Incident Management plugin (com.snc.incident.mim).

Table 40. MIM: Major Incident Management test suite
Test	Description
MIM: Create a Major Incident	Test to verify the creation of major incident from the application navigation module.
MIM: Create a Major Incident Candidate	Test to verify the Create a Major Incident Candidate module from navigation menu.
MIM: Create a Major Incident from a Major Incident Candidate	Test to verify the creation of a major incident from a major incident candidate.
MIM: Major Incident Candidate creation when it matches Major Incident Management trigger rule	Test to verify the creation of a major incident candidate when conditions to create a major incident match the major incident management trigger rule.
MIM: Propose a major Incident (Assignment group empty)	Test to verify auto assignment of major incident candidate when an incident is proposed as a major incident and the Assignment group and the Assigned to fields are empty.
MIM: Propose a major Incident (Assignment group is not empty)	Test to verify the auto assignment of a major incident when an incident is proposed as major incident and the Assignment Group and the Assigned to fields are not empty.
MIM: Promote a candidate to major Incident (Assignment group is empty)	Test to verify auto assignment of major incident when a candidate is promoted to a major incident and the Assignment Group is empty.
MIM: Promote a candidate to major Incident (Assignment group is not empty)	Test to verify auto assignment of major incident when a candidate is promoted to a major incident and the Assignment group is not empty.
MIM: Reject a Major Incident Candidate	Test to verify the rejection of a major incident candidate.
MIM: Demote a Major Incident	Test to verify whether a major incident gets demoted to an incident.
MIM: Major Incident closure	Test to validate the major incident closure functionality.
MIM: State sync up with ICP and ICT	Test is to verify the state sync up with Incident Communication Plan and Incident Communication Task.
MIM: ICP attached to an Incident based on conditions and its state sync up with ICT	Test is to verify Incident Communication Plan attached to an Incident based on defined conditions.
MIM: Resolving MI and PIR	Test is to verify resolving a Major Incident and Post Incident Report.
MIM: Major Incident workbench layout verification	Test is to verify Major Incident workbench layout verification.
MIM: Verify communication task from MI workbench	Test is to verify communication task from MI workbench.

Operational Intelligence

Operational Intelligence quick start tests require activating the Operational Intelligence plugin (com.snc.sa.metric).


Test	Description
OI: Health Metrics Collection	An individual test that verifies the following: There is at least one Operational Intelligence Metrics extension that is running. There are entries for the ‘Health Metrics’ in the Metric to CI table. For each of the Operational Intelligence Metrics extensions that are currently running, that there is data stored in MetricBase. If the test initially fails, wait until the Operational Intelligence Metrics extension runs for at least 10-15 minutes. Then try again.

Problem Management

Problem Management quick start tests require activating the Problem Management Best Practice — Madrid plugin (com.snc.best_practice.problem.madrid) and the Problem Management — ATF Tests plugin (com.snc.problem.atf). For all state related test, the Problem Management State Model (com.snc.best_practice.problem.madrid.state_model) plugin needs to be active.

Table 41. PRB MGMT: Problem Management test suite
Test	Description
PRB MGMT: Cancel a Problem when the state of the Problem is Assess	Verify that when a Problem in the Assess state is canceled, the state of the Problem changes to Closed with Resolution code as Canceled.
PRB MGMT: Cancel a Problem when the state of the Problem is Root Cause Analysis	Verify that when a Problem is in the Root Cause Analysis state and is canceled, the state of the Problem changes to Closed with Resolution code as Canceled.
PRB MGMT: Mark a Problem as Duplicate when the state of the Problem is Assess	Verify that when a Problem is in the Assess state and is marked as duplicate, the state of the Problem changes to Closed with Resolution code as Duplicate.
PRB MGMT: Mark a Problem as Duplicate when the state of the Problem is Root Cause analysis	Verify that when a Problem is in the Root Cause Analysis state and is marked as duplicate, the state of the Problem changes to Closed with Resolution code as Duplicate.
PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:false,state:Fix in Progress)	Verify that when a Problem state is Fix in Progress and the risk is accepted, then the Problem state changes to Resolved with Resolution code as Risk Accepted. Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is false.
PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:true,state:Fix in Progress)	Verify that when a Problem state is Fix in Progress and the risk is accepted, then the Problem state changes to Closed with Resolution code as Risk Accepted. Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is true.
PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:false,state:Root Cause Analysis)	Verify that when a Problem state is Root Cause Analysis and the risk is accepted, then the Problem state changes to Resolved with Resolution code as Risk Accepted. Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is false.
PRB MGMT: Accept Risk of Problem(problem.acceptrisk.move_to_closed:true,state:Root Cause Analysis)	Verify that when a Problem state is Root Cause Analysis and the risk is accepted, then the Problem state changes to Closed with Resolution code as Risk Accepted. Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is true.
PRB MGMT: Reanalyze Problem which is closed-Risk Accepted from state Root Cause Analysis	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Risk Accepted, Problem state changes to Root Cause Analysis.
PRB MGMT: Create Emergency Change from Problem	Verify the creation of Emergency Change from a Problem.
PRB MGMT: Create Normal Change from Problem	Verify the creation of Normal Change from a Problem.
PRB MGMT: Problem State Management	Verify problem state management.
PRB MGMT: Reanalyze a Problem from Complete	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Fix Applied, Problem state changes to Root Cause Analysis.
PRB MGMT: Reanalyze a Problem which is canceled from state Assess	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Canceled, Problem state changes to Root Cause Analysis.
PRB MGMT: Reanalyze a Problem which is canceled from state Root Cause Analysis	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Canceled, Problem state changes to Root Cause Analysis.
PRB MGMT: Reanalyze Problem which is closed-Risk Accepted from state Fix in progress	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Risk Accepted, Problem state changes to Root Cause Analysis.
PRB MGMT: Create a Known Error article from Problem	Verify creation of Known Error article from a Problem.
PRB MGMT: Risk Accept reason on Incident	Verify the Risk Accepted reason is copied to the Incidents which are awaiting resolution of a Problem.
PRB MGMT: Communicate Fix	Verify the communicate fix functionality.
PRB MGMT: Communicate Workaround	Verify the communicate workaround functionality.
PRB MGMT: Fix information on Incident	Verify that when a Problem is resolved, the state of the Incidents that are awaiting resolution of the Problem changes to Resolved. The fix notes of the Problem are copied to the Incidents.
PRB MGMT: Problem task (Type:General) state management	Verify Problem task state management of a general type Problem.

Project Portfolio Management

Project Portfolio Management quick start tests require activating the PPM Standard - ATF Tests plugin (com.snc.financial_planning_pmo.atf).

Table 42. PMO: Financial Tests for verifying cost rollups and demand to project conversion test suite
Test	Description
PMO: Verify cost plan roll up to project/demand and program	Validate the total planned cost rollup from project and demand to program.
PMO: Verify cost plan roll up to project/demand, program and portfolio	Validate the total planned cost rollup from project and demand to portfolio.
PMO: Verify financials of Project created from Demand - Simple Financials	Validate the financial tab fields of a project created from a demand.
PMO: Verify financials of Project created from Demand - With budget, cost plans, benefit plans	Validate the budget, cost plan, and benefit plan of a project created from a demand.

Table 43. PMO: Project Management tests for validating basic life cycle and project rollups test suite
Test	Description
Validate PPM Cycle from Ideation to demand to project closure	Validate the flow of creating an idea, converting the idea to a demand, and then converting the demand to a project.
Validation of State and Date Rollup for Automatic Project	Validate the date and state rollup from tasks for a project of type Automatic.
Validation of State and Date rollup for Manual Project	Validate the date and state rollup from tasks for a project of type Manual.
Validation of project percent complete when all tasks are Closed Incomplete	Validate the project percent complete when all the tasks are closed as Closed Incomplete.
Validate Project is not 100 percent complete if it has atleast one task as closed incomplete	Validate the project percent complete is not 100% when at least one of the tasks is closed as Closed Incomplete or Closed Skipped with task % complete less than 100%.
Validate waterfall project does not show Agile Planning Board	Validate that the waterfall projects cannot use the following: Add stories or epics Add agile phase Access Agile board from the project
Child Test Suite: Validation of Move Project Action
Validate Planned start date of a project can be shifted by using the Move project action	Validate that the Planned start date of a project in Planning or Open state can be updated to a later or earlier date than the current planned start date using the Move project related link.
Validate Move Project is disabled when Project is selected for execution	Validate that the Move Project option is not available if the Project is in Execution phase.
Validate Move Project functionality with sprint dates populated for an agile phase	Validate that the sprint start and end dates are cleared when the project is moved using the Move Project related link.
Validate Move Project functionality with external dependencies and related entities	Validate that the external dependencies and related entities are also shifted and redrawn when the project is moved using the Move Project related link.
Validate Move Project functionality with different project states	Validate that the Move Project does not work when the project is in Work In Progress or Closed Complete state.

Table 44. PMO: Resource Management tests for verifying the resource plan flows test suite
Test	Description
PMO: Verify user resource plan flow from Planned to Canceled state	Validate that the resource plan of a project can be moved to canceled state from planned state.
PMO: Verify group resource plan flow from Planned to Complete state	Validate that the resource plan of a project can be moved to complete state from planned state.
PMO: Verify role resource plan flow from Planned to Allocated state	Validate that the resource plan of a project can be moved to allocated state from planned state.
Verify aggregated cost of all resource plans roll up to the corresponding project or demand fields	Validate that the aggregated cost of all resource plans on a project or demand roll up to the Planned Cost and Allocated Cost fields and the Resource Cost section of respective projects and demands.
Verify Copy Resource plan option	Validate that the Copy Resource plan option creates an exact copy of the source resource plan in the Planning state
Verify resource plan aggregate roll up from project/demand to program	Validate that the aggregated cost of all resource plans on a project or demand roll up to the total planned cost of the associated program.
Verify records on completion of a resource plan	Validate the changes in a resource plan on completion: The state of the resource plan is updated to Completed. If the completion date is earlier than the resource plan end date, the end date of the resource plan is updated with the completion date. If the completion date entered is later than the resource plan end date, the resource plan end date is retained. All the requested and allocation records for the resource plan for the period after the completion date are deleted. If there are any actual hours logged against an allocation, that allocation is not deleted. For those allocation records, the allocated hours become zero and the actual hours are retained. The available and allocated hours for resources are updated in the aggregate tables.
Verify records on completion of a resource plan with Planned Duration as allocation type	Validate the following on completion of a resource plan with Planned Duration as allocation type: The state of the resource plan is updated to Completed. Allocations are not deleted. End date of the allocation is updated to the completion date.
Verify the RP replan Capability	Validate that when a cancelled resource plan is re-planned, the state of the resource plan changes to Planning.
Verify if change in resource plan is reflected in corresponding cost plan	Validate that when a resource plan is updated, the corresponding cost plan is updated accordingly. For example, if the total planned cost is 500 USD, and the planned hours is 10, and you change the planned hours to 20, the total planned cost is updated to 1000 USD.

PPM Standard Multicurrency

PPM Standard Multicurrency quick start tests require activating the PPM Standard Multicurrency – ATF Tests plugin (com.snc.ppm_multicurrency.atf).


Test	Description
Verify cost in project currency on cost plan	Validate the calculation of cost line breakdown with budget reference rate and verify roll up to cost plan and also for the project in project currency.
Verify benefit in project currency on benefit plan	Validate the calculation of benefit line breakdown with budget reference rate and verify roll up to benefit plan and also for the project in project currency.

Reporting

The Reporting quick start test Automated Test Framework - Reporting plugin (com.glide.automated_testing_impl.report) is active by default or instance reboot.

Note: Reporting quick start tests do not test report access from dashboards. To test dashboards, see Quick start tests for Dashboards.


Test	Description
Report Visibility	Confirm whether reports are still visible to users whom they are shared with.

Software Asset Management

Software Asset Management quick start tests require activating the following plugins:

Software Asset Management Professional(com.snc.samp)
Software Asset Management - Spend Detection (com.sn_sam_spend)
Software Asset Management Professional for Microsoft (com.snc.samp.microsoft)
Software Asset Management Professional for SAP (com.sn_samp_sap)
Software Asset Management - SaaS License Management Integrations (com.sn_sam_saas_int)

Table 45. Software Asset Management test suite
Test	Description
SAM - Downgrade Rights on Software Model	Test that validates that the downgrade rights pushed from the content service are correctly populated on the Downgrade Rights related list on the software model form. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Multi-core pack validation on Software Entitlement	Test that validates the functionality of new fields for multi core pack on software entitlements. Note: Requires the Software Asset Management Professional for Microsoft (com.snc.samp.microsoft) plugin.
SAM - Downgrade Rights on Software Entitlement	Test that validates that the downgrade rights pushed from the content service are correctly populated on the Downgrade Rights related list on the software entitlement form. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Reconciliation for Custom Product	Test that validates reconciliation for a custom product. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Software Spend Transaction	Test that validates the creation of a Software Spend Transaction. Note: Requires the Software Asset Management - Spend Detection (com.sn_sam_spend) plugin.
SAM - Pin and Unpin Publishers on License Workbench	Test that validates the pin and unpin of publishers on License Workbench. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Software Model and Software Entitlement	Tests that a user can create a software model and software entitlement and validates those records. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Software Installation and Discovery Model	Tests that a user can create a software installation and discovery model and validates those records. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Create Software Entitlement using Custom PPN	Tests that a user can create a software entitlement using Custom PPN. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Software Model Checks for SAP	Tests the various fields on the software model form for a SAP Named Users product. Note: Requires the Software Asset Management Professional for SAP (com.sn_samp_sap) plugin.
SAM - Software Model Checks for SaaS	Tests the various fields on the software model form for a Pure SaaS product. Note: Requires the Software Asset Management - SaaS License Management Integrations (com.sn_sam_saas_int) plugin.
SAM - Validate Fields on SaaS Software Products	Tests the new fields added on the software product form for Pure SaaS and Hybrid SaaS software products. Note: Requires the Software Asset Management - SaaS License Management Integrations (com.sn_sam_saas_int) plugin.

Security Incident Response

Security Incident Response quick start tests require activating Security Incident Response plugin (com.snc.security_incident) and loading the demo data.


Test	Description
SIR: Create Security Incident	Determine whether a user can successfully create a security incident from the security incident form.
SIR: Create Security Incident via Security Incident Catalog	Determine whether a user can successfully create a security incident from the catalog.
SIR: Security Incident life cycle	Validate the response tasks of the Policy Violation workflow.
SIR: Threat Lookup	Validates the Threat Lookup capability.

Service Mapping

Service Mapping quick start tests require activating the Service Mapping plugin (com.snc.service-mapping) and loading the demo data.


Test	Description
SM OOTB: Tests SM application visibility by roles	Validate the visibility of Service Mapping applications and modules for different roles. For example, the test verifies that a user logged in with the sm_user role, cannot access the Administration module under Service Mapping.
SM OOTB: Service map verification	Use this test template to create custom tests for verifying that the topology of the most significant services is unchanged. Configure values under Test Run Data Sets, to identify the name of the service to test and the nodes that you expect to find in this service. For the node name values, enter the node attribute exactly as it appears on the map, for example, "Apache server". If the attribute name for a node is truncated or shows that a node is a CI cluster, configure this node name value to reflect the way it appears on the map, for example, "11x ExchangeF" for a group of 11 Exchange FrontEnd servers. Note: You cannot use this test to verify the service content beyond the top, unexpanded level.
SM OOTB: Check UI accessibility after an upgrade	Run this OOTB test to check that the Service Mapping UI is fully functional after an upgrade.

Service Portfolio Management Premium

Service Portfolio Management Premium quick start tests require activating the Service Portfolio Management Premium plugin (com.snc.spm).

Table 46. Service Portfolio Management Premium - ATF Tests test suite
Test	Description
Portfolio Editor: Not Portfolio Owner, Read Only Taxonomy Access	Ensure a portfolio editor can only read associated non-owned portfolio taxonomies.
Portfolio Editor: Cannot create new Portfolios	Ensure a portfolio editor cannot create new portfolios.
Portfolio Editor: Valid Portfolio Owner Taxonomy Access	Ensure a portfolio owner has access to taxonomies within owned portfolios.
Service Editor: Access	Ensure users with the service_editor role can only edit owned services and offerings.
Portfolio Editor: Can Modify Owned Portfolios	Ensure a portfolio editor can modify and update owned portfolios.
Create a Portfolio	Ensure a portfolio admin can create a new portfolio.
Portfolio Editor: Cannot Modify Non-Owned Portfolios	Ensure a portfolio editor cannot modify non-owned portfolios.
Service Workflow	Verify that a service cannot move forward to Catalog phase without a Service Portfolio/Taxonomy Node/Service Offering attached to it. Verify a service cannot move backward from the Catalog phase to the Pipeline phase.
Service Portfolio (Normal)	Create a Service Portfolio, Taxonomy Layer, and Taxonomy Nodes.
Create a Portfolio + 3 Taxonomy Layers	Create a Service Portfolio, with three Taxonomy Layers.
Service Portfolio (Exception) - Taxonomy Layer Definition Set 01	Create a Service Portfolio, Taxonomy Layer, and Taxonomy Nodes.

Skills Management

Skills Management quick start tests require activating the Skills Management plugin (com.snc.skills_management).

Table 47. Skills Management test suite
Test	Description
Skills MGMT: User skill level inheritance when user is part of multiple groups	Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels.
Skills MGMT: Add skills to lowest level category	Verify that skills can be added to the lowest level category.
Skills MGMT: Create a child category under a parent category	Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category.
Skills MGMT: Create a skill category	Verify that a skill category can be created on the skill category form.
Skills MGMT: Create skill level type and skill levels	Define the skill level type and different skill levels for the type.
Skill MGMT: Skill level inheritance from group to user	Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true.
Skills MGMT: Create a skill from Manage IT Skills user interface.	Verify that you can create a skill from the Manage IT Skills user interface.
Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface.	Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface.
Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface.	Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface.
Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface.	Verify that you can select a skill that does not have a skill level and add the skill to one or more users in the Manage IT skills user interface.

Test Management 2.0

Test Management 2.0 quick start tests require activating the Test Management 2.0 plugin (com.snc.test_management.2.0). and the Test Management 2.0 - ATF Tests plugin (com.snc.test_management.2.0.atf).

Table 48. Test Management 2.0: Test version test suite
Test	Description
Create test version should create test	Validate test creation and version.
Should be able to mark test version as ready when it contains verification steps	Validate test state when test has verification steps.
Should not able to mark test version as ready when it does not contain verification step	Validate test state when test does not have verification steps.
Marking a test version as ready should retire other test version in ready state	Validate test state when marking test ready.

Table 49. Test Management 2.0: Test results rollup test suite
Test	Description
When test run closed, should update execution suite progress	Validate execution state progress.
Should not be able to assign a test not in ready state	Validate test assignment.
Test progress should roll up for test plan and test cycle	Validate test progress for test plan and test cycle.

Vulnerability Response

Vulnerability Response quick start tests require activating the Vulnerability Response plugin (com.snc.vulnerability) and loading the demo data.


Test	Description	Release version
VR: Create Remediation Target Rule	Create a Remediation Target Rule.	Madrid
VR: Create Vulnerability Group Rule	Create a Vulnerability Group Rule.	Madrid
VR: Create Vulnerable Item via Form	Determine whether a user can successfully create a vulnerable item from the Vulnerable Item form.	Madrid
VR: Vulnerability Group Life Cycle	Determine whether a user can successfully resolve a vulnerability group.	Madrid
VR: Vulnerable Item life cycle	Determine whether a user can successfully move a vulnerable item through its life cycle, and also determine whether a closed vulnerable item can be reopened.	Madrid
VR: Rollup Calculator	Determine whether the rollup risk calculator can provide an overall risk score for an entire group of vulnerable items using the scores for all the vulnerable items in a vulnerability group.	New York
VR: Vulnerability Response Assignment Rules	Determine whether a sample set of assignment rules can successfully auto-assign vulnerable items to an assignment group for remediation.	New York
VR: Vulnerability Calculators	Test the vulnerability calculators.	New York
VR: CI Lookup - Qualys	Create a new lookup rule with method "field_matching" called "Lookup By Network Adapter" for Qualys. Determine whether a configuration item is successfully matched in the Discovered Item table by network adapter and IP address with the new lookup rule.	Orlando
VR: Create Normal and Emergency Change Request	Determine whether the user can successfully create normal and emergency change requests from a vulnerability group.	Orlando
VR: Split Vulnerability Group	Determine whether the user can successfully split a vulnerability group.	Orlando
VR: Update VG state when a CHG is cancelled.	Determine whether the State field on a vulnerability group successfully transitions when a change request that is associated with the vulnerability group is cancelled.	Orlando
VR: Update VG state when a CHG transitions to Review.	Determine whether the State field on a vulnerability group successfully transitions when a change request that is associated with it moves to the Review state.	Orlando
VR: CI Lookup -Rapid7	Test CI lookup using the existing Rapid7 Vulnerability Integration lookup rule, IP Address.	Orlando
VR: CI lookup - Qualys	Test CI lookup by creating a new lookup rule for the Qualys Vulnerability Integration	Orlando
VR: Exception Approval Workflow for VI	Create an exception request and verify that the approval process is working.	Orlando
VR: False Positive Approval Workflow for VI	Create a false positive exception request and verify that the approval process is working.	Orlando
VR: Application Vulnerability Response (AVR)	Determine whether your rules and calculators are working correctly. Verify that updates are working.	Orlando
Remediation target rules: VI import test	Tests VR remediation target rules during import	Orlando

Walk-up Experience

Walk-up Experience quick start tests require activating the Walk-up Experience plugin (com.snc.walkup) and loading demo data.

Table 50. Walk-up Experience - Tests test suite
Test	Description
Create a location	Ensure users with the Walk-up administrator [sn_walkup.walkup_admin] role can access all existing walk-up queues, create new queue locations, and configure queues appropriately.
Onsite checkin	Verify that users with the ITIL role can check into an onsite queue location.
Onsite checkin (ESS User)	Verify that users with the ESS role can check into an onsite queue location.
Onsite checkin (Guest)	Verify that guest users can check into an onsite queue location.

Previous topic

Next topic

Release version

Available quick start tests by application or feature

Predictive Intelligence

Table 1. Predictive Intelligence: Classification and Similarity Solution Prediction test suite
Test	Description
PI: Presence of ML model artifacts persisted in glide	Verify all the trained ML model artifacts are persisted in glide (sys_attachments table) after model training/instance cloning so that ML prediction calls are successful.
PI: Valid setup of ML user (sharedservice.worker) in glide	Validate if the ML user in glide (sharedservice.worker) is active and not logged out so that model training is successful.
PI: Glide upgrade test for Classification solution	Validate that the classification model prediction on existing active models is producing the same class membership and confidence value results after a glide upgrade.
PI: Glide upgrade test for Similarity solution	Validate that the similarity model prediction API calls on active models are successful after a glide upgrade.

Agile Development 2.0

Agile Development 2.0 quick start tests require activating the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0) and the Agile Development 2.0 - ATF Tests plugin (com.snc.sdlc.agile.2.0.atf ).

Table 2. Agile 2.0: Agile tests
Test	Description
Verify that global rank is populated when a story is created	Verify the global rank of a story after creation.
Verify that closing a sprint with active stories is prevented	Verify that a sprint with active stories cannot be closed.
Verify that sprints cannot overlap in the same group	Verify that sprints in the same group do not overlap.
Verify that sprint points are updated	Verify that changes to stories produce accurate sprint point totals.
Verify that only one sprint in a group can have the current state	Verify sprint statuses.
Verify sprint end date is after the sprint start date	Verify sprint start and end dates.
Verify that any update on story rolls up to Epic	Verify that adding, estimating, removing, deleting, updating, or cancelling a story updates the epic-level roll-ups correctly.
Verify changes to the scope of a current sprint do not alter the value of the Total Committed Points	Verify that the value of Total Committed Points does not change with change in the scope of a sprint after its state is changed to Current.
Verify active flag is set false when Agile Story state is changed to Completed/Cancelled	Verify that active flag of an Agile story is set to: False, if the state is changed to Completed or Cancelled True, for all other states

Application Portfolio Management

Application Portfolio Management quick start tests require enabling the Application Portfolio Management - ATF Tests plugin (com.snc.apm.atf).

Table 3. APM: Create Business application and capability test suite
Test	Description
Create Business Application	Verify creation of a business application.
Create Business Capability	Verify creation of a business capability.
Relate Business Service, Business Application and Software Models	Verify creation of a business application, business service, using the existing software model, and a relationship between them.

Assessments and Surveys

Assessments and Surveys quick start tests require activating the Automated Test Framework for Survey plugin (com.glide.automated_testing_impl. Survey).

Table 4. Test Suite for Survey
Name	Description
Survey: Basic Platform Based Test	Create a survey using Platform UI actions.
Survey: Clone Action	Clone a survey and validate the records of the original survey and the cloned survey.
Survey: Platform test for Dynamic Validation	Validate a survey dynamically.
Survey: Question Bank Flow	Verify the addition of a question bank to a survey.
Survey: Survey Creator Work Flow	Survey creator can create a survey and assign to the user who can take the survey and submit it.
Assessment: Assign assessment to assessor	Assign an assessment to an assessor and verify that the instance is created for the assessor.
Assessment: Create assessment as survey creator	Create an assignment as a survey creator.
Assessment: Basic test flow	Verify the basic flow of an assessment.

Change Management

Change Management quick start tests require activating the Change Management - ATF Tests plugin (com.snc.change_management.atf).

Table 5. CHG: Emergency Type Change Request test suite
Test	Description
Emergency Type Change Request workflow	Process an emergency change request from new to closed.
On Hold for Emergency type Change Request	Validate the approval state of an on-hold emergency change request.
Copy Change For Emergency type Change Request	Validate the state of a copied emergency change request.
Reject By Approver for Emergency type	Validate the state of a rejected emergency change request.
Revert to new for emergency type	Validate the state of an emergency change request after using the Revert to new UI action.
Convert Emergency to Normal type	Validate the conversion of an emergency change request to a normal change request.
Cancel Change Request For Emergency Type	Validate the state of a canceled emergency change request.

Table 6. CHG: Normal Type Change Request test suite
Test	Description
Normal Type Change Request Workflow	Process a normal change request from new to closed.
Convert Normal to Emergency type	Validate the conversion of a normal change request to an emergency change request.
Copy change on Normal Change Request	Validate the state of a copied normal change request.
On hold for Normal type Change Request	Validate the approval state of an on-hold normal change request.
State validation when Reject Normal type Change request by Approver.	Validate the state of a rejected normal change request.
Revert to New Functionality for Normal Type Change Request	Validate the state of a normal change request after using the Revert to new UI action.
Cancel Change Request For Normal type	Validate the state of a canceled normal change request.

Table 7. CHG: Standard Change Proposal test suite
Test	Description
Standard Change Proposal	Determine whether a user can successfully perform standard change proposal creation, approval, and template publishing processes.

Table 8. CHG: Standard Type Change Request test suite
Test	Description
Standard Change Request Workflow	Process a standard change request from new to closed.
Convert Standard to Emergency Change Request	Validate the conversion of a standard change request to an emergency change request.
Convert Standard to Normal Change Request	Validate the conversion of a standard change request to a normal change request.

Table 9. CHG: Unauthorized Change Request and Outage test suite
Test	Description
Unauthorized change request Workflow	Process a unauthorized change request from new to closed.
Create Outage of type planned outage from change request	Validate the creation of an outage of type planned outage from a change request.
Create Outage of type outage from change request	Validate the creation of an outage of type outage from a change request.

Table 10. CHG: Risk Conditions with Best practice plugin test suite
Test	Description
Moderate Risk with UI Action Property	Process a moderate risk with UI action property.
Low Risk with UI Action Property	Process a low risk with UI action property.
Leave Alone Risk with UI Action Property	Process a leave alone risk with UI action property.
High Risk with UI Action Property	Process a high risk with UI action property.
High Risk with Business Rule Property	Process a high risk with Business rule property.
Moderate Risk with Business Rule property	Process a moderate risk with Business rule property.

Table 11. CHG: Change Request against Conflict Sources test suite
Test	Description
Change against Blackout window	Process a change request against a blackout window.
Check conflicts for CI Already Scheduled	Validate the conflicts for CI already scheduled.
Change against Conflict Sources	Validate the change request against conflict sources.

Table 12. CHG: Change Schedule Definition and Sharing test suite
Test	Description
Change Schedules Definitions on New	Process the creation of change schedules definitions from New button on Change Schedules landing page.
Share Panel On Change Schedules Definition	Validate the share panel on change schedules definition.
Share Change Schedule Definition	Validate the sharing of change schedules definitions.

Coaching

Coaching quick start tests requires activation of the Coaching plugin (com.sn_coaching).

Table 13. Coaching test suite
Test	Description
Coaching: Create an assessment manually when logged in as a coach.	As a coach, verify that you can create an assessment and assign it to trainees.
Coaching: Add skills to an opportunity and verify those skills awarded to trainee.	Add skills to a coaching opportunity and verify that those skills have been awarded to trainees after they complete an assessment.
Coaching: Complete an assessment as a virtual coach.	Verify that the virtual coach completes an assessment and provides feedback to the trainee when a virtual coach is attached to an opportunity.
Coaching: Add skills to an assessment and verify those skills awarded to trainee.	Add skills to a coaching assessment and verify that those skills have been awarded to trainees after they complete an assessment.
Coaching: Add skills to a recommendation and verify those skills awarded to trainee.	Add skills to a coaching recommendation and verify that those skills have been awarded to trainees after they complete an assessment.
Coaching: Move assessments from one state to another when logged in as a coach.	As a coach, verify that you can move an assessment from one state to another.
Coaching: Attach a recommendation learning to an assessment.	Verify that a recommendation learning on an opportunity gets attached to an assessment when an assessment is generated.
Coaching: When a coaching opportunity is inactive, assessments are not generated.	Verify that when a coaching opportunity is in inactive state, it does not generate assessments.

Communities

Communities quick start tests require activating the Customer Communities plugin (com.sn_customer_communities) and the Communities Demo Data plugin (com.sn_communities_demo).

Table 14. Communities: Community test suite
Test	Description
Post question and validate feed	Verify that a question is posted in the community and validate whether it appears in the content feed.
Post video	Verify that a video is posted in the community.
Forum membership approval	Verify that a membership request to a forum is approved.
Forum membership reject	Verify that a membership request to a forum is rejected.
Approve a moderation task	Verify that a moderation task is approved.
Reject a moderation task	Verify that a moderation task is rejected.
Topic subscription and activity feed validation	Verify that a topic is subscribed to and the topic activities appear in the activity feed.
Approve content approval workflow task on question	Verify the content approval workflow of a question.
Question auto-subscription and activity feed validation	Verify that the author is automatically subscribed to the question and the question activities appear in the activity feed.
Follow a user	Verify that a community user is able to follow another community user.
Reject content approval workflow task on question	Verify the content approval workflow of a question when content is rejected.
Gamification on video posting	Verify the gamification points gained when posting a video.
Forum subscription and activity feed validation	Verify that a forum is subscribed to and the forum activities appear in the activity feed.
Question subscription and activity feed validation	Verify that a question is subscribed to and the question activities appear in the activity feed.
Post a video with 'Disable comment' option	Verify a video is posted with Disable comments option as selected.
Pin a video as Featured	Verify that a video is marked as featured by community administrator in the forum and community home page.

Configuration Management Database (CMDB)

Configuration Management Database (CMDB) quick start tests require activating the Configuration Management (CMDB) plugin (com.snc.cmdb) and the CMDB - ATF Tests plugin (com.snc.cmdb.atf).

Table 15. CMDB BSM: Dependency Views test suiteTest suite to check functionality of Dependency Views APIs.
Test	Description
CMDB BSM: Dependency Views	Test functionality of Dependency Views APIs. These APIs retrieve Dependency Views map and associated map items such as context menu items, for a given CI sys_id and using itil user role.

Table 16. CMDB HEALTH: CI Health Dashboard test suiteTest suite to check whether CMDB CI Health Dashboard is functional at a basic level.
Test	Description
CMDB HEALTH: Health Job Status	Checks whether any CMDB Health dashboard jobs, which were started 30 or more days ago, are still in progress.
CMDB HEALTH: CMDB Health Completeness/ Recommended	Checks whether the CI dashboard is functional for the recommended metric (included in the CMDB Health completeness KPI). This test validates: Creation of a health inclusion rule for the recommend metric. Creation of a recommended field that satisfies the health inclusion rule. Validate that the health inclusion rule is correctly applied to a test record with missing data in the recommended field.

Table 17. CMDB IRE: Identification Reconciliation Engine test suiteTest suite to check Identification and Reconciliation Engine (IRE) functionality.
Test	Description
CMDB IRE: IRE Validation	Validate CI identifiers and reconciliation definitions and check indexes for CI identifiers.

Table 18. CMDB QB: Query Builder test suiteTest suite to verify CMDB Query Builder functions such as create query, read query, and execute query using two related user roles - cmdb_query_builder and cmdb_query_builder_read.
Test	Description
CMDB QB: Query Builder - cmdb_query_builder Role	Verify that cmdb_query_builder user role can save queries, and access and run all saved queries, in CMDB Query Builder.
CMDB QB: Query Builder - cmdb_query_builder_read Role	Verify that cmdb_query_builder_read user role can access and run all saved queries, and cannot save any query, in CMDB Query Builder.

Table 19. CMDB REL: Relationship Editor and Formatter test suiteTest suite to verify functionality of Relationship Editor and Relationship Formatter.
Test	Description
CMDB REL EDITOR:Relationship Editor	Check addition of relations to a CI and deletion of relations from a CI using itil user role.
CMDB REL FORMATTER:Relationship Formatter	Check accuracy of CI information, relationship types, relationships, associated records such as change tickets, and settings such as CMDB views (relationship filters), displayed for a specific CI in relationship formatter using itil user role.

Table 20. CMDB SDK: SDK REST API test suiteTest suite to verify functionality of CMDB SDK Rest APIs.
Test	Description
CMDB SDK: Query CMDB Metadata	Test querying CMDB metadata.
CMDB SDK: Create a relation for a CI using REST APIs	Test creation of a relationship for a CI in the CMDB using the CMDB REST APIs.
CMDB SDK: Delete a relation for a CI using REST APIs	Test deletion of a relationship for a CI using CMDB REST APIs.
CMDB SDK: Create a CI using REST API	Test creation of a CI using CMDB REST APIs.
CMDB SDK: Query CMDB using REST APIs	Test querying the CMDB using CMDB REST APIs.
CMDB SDK: Update a CI using REST APIs	Test updating of a CI using CMDB REST APIs.
CMDB SDK: Query for a CI using REST APIs	Test querying a CI using CMDB REST APIs.

Customer Service Management

Table 21. CSM: Case Management test suite
Test	Description
CSM - Create Product Case	Create a case for a product.
CSM - Assign Case to an Agent	Create a case and assign it to a customer service agent.
CSM - Assign Asset on Case	Assign an asset to a case.
CSM - Assign Entitlement	Assign an entitlement to a case.
CSM - Escalate an Account	Escalate an account.
CSM - Escalate a Case	Escalate a case.
CSM - Create Special Handling Notes	Create special handling notes for a case.
CSM - Close a Case	Close a case.
CSM - Time Recording	Record the time worked on a case.
CSM - Register New Case Type	Register a case type and verify the record is created.
CSM - Project Manager create Project for an Account	Project Manager creates project for an account. Note: Requires Customer Project Management.
CSM - Project Manager identify Project Contact	Project manager identifies customers to a project. Note: Requires Customer Project Management.
CSM - Project Manager create project task and assign to a customer	Project manager creates project task and assigns to a customer. Note: Requires Customer Project Management.
CSM - Create Case from Project	Create a case from project.
CSM - Create Case from Project Task	Create a case from project task.
CSM - Create Task from Case	Create task from case.
CSM - Agent Creating Request for Customer	As a customer service agent, create a request for a customer. Note: Requires Customer Service Request Integration.
CSM - Agent Create Cases from a Project	As a customer service agent, create a case from a project. Note: Requires Customer Project Management.
CSM - Agent Create Cases from a Project task	As a customer service agent, create a case from a project task. Note: Requires Customer Project Management.
CSM - Agent Create Change Requests for a project	As a customer service agent, create a change request for a project.
CSM - Create CHG from Case	Create a change record from a case.
CSM - Create Incident from Case	Create an incident record from a case.
CSM - Create Major Case and its Child Cases	Create a major case and the associated child cases for the customer accounts in the recipient list. Note: Requires Major Issue Management.
CSM - Create Order Case	Create a case for an order. Note: Requires Customer Service Management for Orders.
CSM - Create Order Case as Customer from CSM Portal	Create an order case as a customer from the Customer Service Portal. Note: Requires Customer Service Portal. Also requires that the test be run as admin.
CSM - Create Problem from Case	Create a problem record from a case.
CSM - Create Proactive Case by NOC Operator	Verify if a proactive case is created. Note: Requires Proactive Customer Service Operations with Event Management.
CSM - Employee creating case OBO customer	As an employee with the proxy contact role (sn_customerservice_proxy_contact), create a case from the self-service portal on behalf of a customer. Note: Requires the CSM Extension for Proxy Contacts.
CSM - Lookup Type Skill Determination Rule Test	Create a lookup type skill determination rule. Note: Requires Skill Determination.
CSM - Manager creating request OBO customer from CSM portal	As a user with the case manager role, create a case on behalf of a customer from the Customer Service Portal. Note: Requires Customer Service Request Integration.
CSM - Simple Type Skill Determination Rule Test	Create a simple type skill determination rule. Note: Requires Skill Determination.
CSM - Advanced Type Skill Determination Rule Test	Create an advanced type skill determination rule. Note: Requires Skill Determination.
CSM - Service Contracts covered under Sold Product	Create sold products and service contracts and associate service contracts to a sold product. Verify the association between the active contracts and the sold product. Note: Requires Customer Service Install Base Management.
AWA - Create New Service Channel	Create a new service channel in the Advanced Work Assignment application. Note: Requires Advanced Work Assignment for CSM.
ITAM - Create Service Model	Verify that you can create a service model, which is a type of product model.
ITAM - Create Service Model copy	Verify that you can create a copy of a service model, which is a type of product model.
CSM-ITOM - Create Child Cases for Proactive Major Case	Create a child case for a proactive major case using recipient list. Note: Requires Proactive Customer Service Operations with Event Management.

Table 22. CSM: Operations Dashboard test suite
Test	Description
awa_admin_operations_dashboard	Verify if user with role awa_admin is able to view Advanced Work Assignment menu under Operations Dashboard and unassigned interactions and unassigned task work items modules.
awa_manager_operations_dashboard	Verify if user with role awa_manager is able to view Advanced Work Assignment menu under Operations Dashboard and unassigned interactions and unassigned task work items modules.

Table 23. CSM: Portal test suite
Test	Description
CSM - Create Product Case as Customer from CSM Portal	Create a product case as a customer from the Customer Service Portal. Note: Requires Customer Service Portal. Also requires that the test be run as admin.
CSM - Create Product Case as Partner from CSM Portal	Create a product case as a partner from the Customer Service Portal. Note: Requires Customer Service Portal. Also requires that the test be run as admin.
CSM - Search on Homepage	Search for information from the Customer Service Portal. The search includes cases, Knowledge articles, and Community threads.
CSM - Update Support Profile	Update a contact's profile from the Customer Service Portal.
CSM - Provide requested info on case	From the Customer Service Portal, the contact can provide information for a case that was requested by the agent.
CSM - Accept Proposed Solution On Case	Accept a proposed solution for a case from the Customer Service Portal.
CSM - Provide Feedback on Survey	Provide feedback on a survey after a case is closed from the Customer Service Portal.
CSM - View All Desktop Notifications	View all Customer Service Management specific desktop notifications.
CSM - View Publications on CSM Portal	View publications on Customer Service Management portal.
CSM - Create Contact on CSM Portal	Create contacts on Customer Service Management portal.

Table 24. CSP: Portal test suite
Test	Description
CSP - Create Product Case as Consumer from CSP Portal	Create a product case as a consumer from the Consumer Service Portal. Note: Requires Consumer Service Portal. Also requires that the test be run as admin.
CSP - Search on Homepage	Search for information from the Consumer Service Portal. The search includes cases, Knowledge articles, and Community threads.
CSP - Update Support Profile	Update a consumer's profile from the Consumer Service Portal.
CSP - Register Your Product	Register a product from the Consumer Service Portal.
CSP - Provide requested info on case	From the Consumer Service Portal, the consumer can provide information for a case that was requested by the agent.
CSP - Accept Proposed Solution On Case	Accept a proposed solution for a case from the Consumer Service Portal.
CSP - Provide Feedback on Survey	Provide feedback on a survey after a case is closed from the Consumer Service Portal.
CSP - View Publications on CSP Portal	View publications on Customer Service portal.

Table 25. TC: Targeted Communications
Test	Description
TC - Create Recipient List	Create a recipient list with the required parameters. Verify the new recipient list in the related list "Recipients".
TC - Create Publication	Create a publication. The publication is published based on the publication date and verify if an user in the recipient list gets the publication.

Dashboards


Test	Description
Responsive Dashboard Sharing	Confirm dashboard sharing by impersonating users.
Responsive Dashboard Visibility	Confirm dashboard visibility by impersonating users.

DevOps

DevOps quick start tests are available when you install the DevOps application from ServiceNow Store.

Table 26. DevOps test suite
Test	Description
DevOps Code Tool Flow	Verify the Flow Designer flow for a DevOps coding tool.
DevOps Orchestration Flow with CR	Verify the Flow Designer flow for a DevOps orchestration tool that includes a change request.
DevOps Orchestration Tool Flow	Verify the Flow Designer flow for a DevOps orchestration tool.
DevOps Plan Tool Flow	Verify the Flow Designer flow for a DevOps planning tool.

Essential SAFe

Table 27. Essential SAFe test suites
Test	Description
Essential SAFe: Feature tests	Verify feature global rank updates. For a SAFe feature, verify that: The actual start date is populated after the state is changed to Implementation, Validation on Staging, or Deployment. The actual end date is populated after the state is changed to Released or Cancelled. The active flag is set to: False, if the state is changed to Released or Cancelled. True, for all other states.
Essential SAFe: Program increment tests	Verify program increment date overlapping.
Essential SAFe: Sprint tests	Verify the generation of ART sprints and team sprints as well as updates to sprint points and dates.
Essential SAFe: Story tests	Verify story global rank updates. Verify that active flag of the SAFe story is set to: False, if the state of the state is changed to Completed or Cancelled. True, for all other states. Verify that adding, estimating, removing, deleting, updating, or cancelling a SAFe story updates the SAFe feature-level and then the epic-level roll-ups correctly. Verify that adding, updating, or deleting the feature on a SAFe story updates the Epic field on the SAFe story form.
Essential SAFe: Team tests	Verify team association with an ART.
Essential SAFe: Epic tests	For a SAFe epic, verify that: The actual start date is populated after the state is changed to Implementation. The actual end date is populated after the state is changed to Done. The active flag is set to: False, if the state is changed to Released or Cancelled. True, for all other states.

Event Management

Event Management quick start tests require activating the Event Management plugin (com.glideapp.itom.snac).


Test	Description
EMSelfMonitoring	Track problems with the Event Management plugin after upgrade. To understand the details of issues found, open the All Alerts list and search for alerts that failed, whose source is `EMSelfMonitoring`, and that were opened or reopened since the upgrade. The exact time for filtering can be found in the error message.

Field Service Management

Table 28. FSM: Field Service Management test suite
Test	Description
FSM: Create Initiate Qualify Dispatch and assign Work Order Task	Create a work order. Initiate and qualify a work order. Dispatch a work order. Assign a work order task to an agent.
FSM: Part Sourcing	Source any part to an agent's stock room from the work order task. Create a transfer order line for the part sourcing. Use this part for any work order to consume it using the Part Usage action.
FSM: Part Usage	Source any part to an agent's stock room from the work order task. Use this part for any work order to consume it using the Part Usage action.
FSM: Questionnaire	Create a questionnaire and associate it with a work order task.
FSM: Field Service Configuration	Verify that the default configuration such as task assignment method, qualification requirement, PDF summary and agent's ability to accept or reject tasks is preserved.
FSM: Planned Maintenance	Create a planned maintenance work order with weekly interval time for printer maintenance.
FSM: Appointment Booking Configuration	Verify that the default configuration for appointment booking is preserved and that the point of sale service and catalog item exists in the system.
FSM: Create Work or Personal Schedules	Create personal or work schedule for agents.
FSM: Field Service Property Settings	Verify that the field service system properties preserve expected values.
FSM: Work Groups	Verify that field service agents can be added to work groups.

Financial Management

Financial Management quick start tests require activating the Financial Management Core - ATF Tests plugin (com.snc.financial_management.atf)

Table 29. ITFM: Financial Modeling flow test suite
Test	Description
Verify FM Cost Allocation Flow	Verify the cost allocation flow in financial modeling.

GRC: Policy and Compliance Management

GRC: Policy and Compliance Management quick start tests require activating the Policy and Compliance Management plugin (com.sn_compliance) and loading the demo data.

Table 30. GRC Quick Start Tests test suite
Test	Description
GRC: Create Controls	Validates control creation.

GRC: Risk Management

GRC: Risk Management quick start tests require activating the Risk Management plugin (com.sn_risk) and loading demo data.

Table 31. GRC Quick Start Tests test suite
Test	Description
GRC: Create Profile	Validate profile creation.
GRC: Create Risk	Validates risk creation.
GRC: Create a Risk Event	Validates the creation of risk events.
GRC: Create Risk Statement Hierarchy	Validates if the risk statement has a parent field so that the hierarchy can be maintained among risk statements.
GRC: Reject a Risk Event	Validates the rejection functionality the risk event.
GRC: Request more info - Risk Event	Validates the Request more information functionality before approving the risk event.
GRC: Create Control	Validates control creation.
GRC: Create Control Objective and Generate Controls	Validates control objective creation and associates profiles to generate controls.
GRC: Create Issue	Validates issue creation.
GRC: Accept an Issue	Validates all the states of an issue till it is closed by accepting the issue.
GRC: Remediate an Issue	Validates issue cannot be closed be with an open remediation task.
GRC: ATF Flow for Indicator(Manual):	Create an indicator template with type manual and associate a control objective to it. Execute one of the indicators thus formed. Mark the state of the indicator task created as closed and result as failed. The associated control will become non- compliant and an issue will be generated.

HR Service Delivery

Table 32. HR Service Delivery case tests
Test	Description
HR: Creation of 401k enrollment case from portal	Creates a 401(k) enrollment case from the Employee Service Center portal. Verifies that the case creates successfully.
HR: Creation of Employee Relations case from ESC portal	Creates a Disciplinary Issue case from the Employee Service Center portal. Verifies that the case creates successfully.
HR: Creation of Employment Verification Letter case from ESC portal	Creates an Employment Verification Letter case from the Employee Service Center. Verifies that the case creates successfully.
HR: Creation of Payroll case from ESC portal	Creates a direct deposit payroll setup case from the Employee Service Center or service portal. Verifies that the case creates successfully.
HR: Creation of Tuition Reimbursement request from portal	Creates a Tuition Reimbursement Request case from the Employee Service Center portal. Verifies that the case creates successfully.
HR: General Benefits Inquiry Case Creation	Creates a General Benefits case using the native UI. It also verifies that the case opens and can be updated after case creation.
HR: Fulfillment Instructions	Verifies that fulfillment instructions are created for a specific condition for an opened for user. Also verifies the fulfillment instructions change when the details of the case changes.
HR: Payroll Discrepancy Case Creation	Creates a Payroll Discrepancy case using the native UI. It also verifies that the case opens and can be updated after case creation.
HR: Reclassify Case Transfer	Tests when an HR case transfers from one COE (HR service) to a different COE using the reclassify (HR case number remains the same) method.
HR: Search catalog items & KBs in ESC	Verifies the search functionality in the Employee Service Center.
HR: Standard Case Transfer	Tests an HR case transfers from one COE (HR service) to a different COE using the standard (creates HR case number and deletes old number) case transfer.
HR: Tuition Reimbursement Case Creation	Creates a Tuition Reimbursement HR case.
HR: Workforce Administration Case Creation	Creates a Workforce Administration case, signs an employee verification letter, and generates the letter.
Create HR Employee Document	Creates an employee document and ensures the Attachment [sys_attachment] table points back to the record in the Employee Document [sn_hr_ef_employee_document] table. Verifies that the employee document is accessible from the Employee Service Center via the employee HR profile.

Note: Requires plugin activation of:

Human Resources Scoped App: Core plugin (com.sn_hr_core)
Employee Service Center [com.sn_hr_service_portal]

Table 33. ESC: Employee Service Center tests
Test	Description
ESC: Verify widget contents in Catalog items	Verifies the widget content in a Catalog page.
ESC: Verify widget contents in knowledge pages	Verifies the widget content in a Knowledge page.

Note: Requires plugin activation of:

Human Resources Scoped App: Core plugin (com.sn_hr_core)
Employee Service Center [com.sn_hr_service_portal]

Table 34. Content Delivery: Content Delivery tests
Test	Description
Content Delivery: Audience	Tests the audience configurations for Content Delivery.
Content Delivery: Schedule Portal Content	Creates and schedules test content for the Content Delivery demo portal.

Note: Requires plugin activation of:

Content Delivery [com.sn_content_delivery]

Table 35. Content Automation: Content Automation tests
Test	Description
Content Automation: Create and Publish a Campaign	Creates and publishes a campaign with portal content and verifies against the Content Delivery portal.

Note: Requires plugin activation of:

Content Automation (com.sn_content_automation)

Table 36. Lifecycle Events: Tests for verifying Lifecycle Events
Test	Description
HR Lifecycle: Access Ticket page for a NewHire Onboarding Case in Employee Service Center	Verifies creation of a new hire and can access the Ticket page of the Employee Service Center.
HR Lifecycle: Access ESC ticket page and todos page and complete assigned todos	Creates a Tuition Reimbursement Request case from the Employe Service Center and the Complete NDA to-do from the subject person.
HR LifeCycle: Request Onboarding Case Creation	Creates a Request Onboarding case using the native UI and updates the case after creation.
HR Lifecycle: Verify Requests page for Open and Closed cases	Verifies open and closed cases on the Requests page.
HR Lifecycle: Verify search in Requests Page	Verifies the search functionality on the Requests page for open and closed cases.
Configure HR Service for Auto Case Closure	Verifies that Lifecycle event cases are automatically closed.

Note: Requires plugin activation of:

Human Resources Scoped App: Core plugin (com.sn_hr_core)
Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
Human Resources Scoped App: Lifecycle Events for Enterprise plugin [com.sn_hr_lifecycle_ent]
Employee Service Center [com.sn_hr_service_portal]

Table 37. KB: Knowledge block tests
Test	Description
Create knowledge block and attach block to article	Creates a knowledge block, publishes the block, and attaches the block to a knowledge article.
Preview Knowledge Articles with Knowledge Blocks	Tests for preview of knowledge article that contains knowledge blocks.

Note: Requires plugin activation of:

Human Resources Scoped App: Core plugin (com.sn_hr_core)

Incident Management

Incident Management quick start tests require activating the Incident Management - ATF Tests plugin (com.snc.incident.atf).

Table 38. Incident Management test suite
Test	Description
INCIDENT MGMT: Incident Resolution SLA	Test to verify the Incident Resolution SLA baseline functionality.
INCIDENT MGMT: Incident Response SLA	Test to verify the Incident Response SLA baseline functionality.
INCIDENT MGMT: Copy Incident	Test to verify whether the fields from the original Incident are copied correctly to the new Incident.
INCIDENT MGMT: Copy Incident from a Closed Incident	Test to verify that the Copy Incident UI action is visible for closed Incidents.
INCIDENT MGMT: Create Standard Change from Incident	Test to verify the creation of a Standard Change from an Incident.
INCIDENT MGMT: Create of Emergency Change from an Incident	Test to verify the creation of an Emergency Change from an Incident.
INCIDENT MGMT: Create Normal Change from an Incident	Test to verify the creation of a Normal Change from an Incident.
INCIDENT MGMT: Create Problem from an Incident	Test to verify the creation of a Problem from an Incident.
INCIDENT MGMT: Create Knowledge from an Incident	Test to verify the creation of a Knowledge from an Incident.
INCIDENT MGMT: Incident State flow	Test to verify the state flow of an incident.
INCIDENT MGMT: Reopening an Incident	Test to verify the reopen incident functionality.
INCIDENT MGMT: Incident Assignment	Test to verify the incident assignment functionality.
INCIDENT MGMT: Create child Incident using UI action and verify its fields	Test to verify the creation of a child Incident from an Incident through the Create Child Incident UI action. The test also verifies that the fields of the child Incident get copied correctly from the parent incident to the child incident.
INCIDENT MGMT: Incident creation — Self Service	Test to verify the creation of an Incident using the Create Incident catalog item.
INCIDENT MGMT: Parent and Child Incident state sync up	Test to verify that the state of a child Incident synchronizes with the parent Incident when the child Incident is created.
INCIDENT MGMT: Parent and child Incident state sync up after reopening an Incident	Test to verify that the state of a child Incident synchronizes with the parent Incident when the parent Incident is reopened.
INCIDENT MGMT: Verify creation of knowledge article from an Incident	Test to verify the creation of a knowledge article from an Incident using the Create Knowledge UI action on the Incident form. The UI action is visible when you activate the KCS Integration for Incident Management plugin (com.snc.incident.knowledge).

Investment Funding

The Investment Funding quick start tests require activating the Investment Funding - ATF Tests plugin (com.snc.investment_planning.atf).


Test	Description
Validation of top-down funding and unfunding	Validate that the correct amount is allocated from top investment to child investments while funding. Validate that the correct amount is returned back to the top investment from the child investment while unfunding.

Knowledge Management

Table 39. KM: Knowledge Management test suite
Test	Description
Create a KCS template article with approval publish workflow	Verify the creation of a KCS template article with approval publish workflow. Note: Requires the Knowledge Management Advanced Installer plugin.
Create a multi-versioned standard article with approval publish workflow	Verify the creation of a multi-versioned standard article with approval publish workflow. Note: Requires the Knowledge Management Advanced Installer plugin.
Subscribe to a knowledge article	Verify that users can subscribe to a knowledge article. Note: Requires the Knowledge Management Advanced Installer plugin.
Create user criteria covering canRead and canContribute for knowledge base and canRead at article level	Verify the creation of canRead and canContribute user criteria for knowledge base and canRead user criteria for article. Note: Requires the Knowledge Management Core plugin.
Create a KCS article from a case	Verify the creation of a KCS article from a case. Note: Requires the Knowledge Management Advanced Installer and Customer Service Management Demo Data plugins.
Subscribe to a Knowledge Base	Verify that users can subscribe to a Knowledge Base. Note: Requires the Knowledge Management Advanced Installer plugin.
Create an AQI checklist, assign the AQI checklist to a knowledge base, and perform an AQI review	Verify the creation, assignment, and review of an AQI checklist. Note: Requires the Knowledge Management Advanced Installer plugin.
Search for an article, view the article, provide feedback as not helpful, and create a feedback task on the Knowledge Management Service Portal	Verify the search request, review, provision of feedback as not helpful, and creation of a feedback task for an article on the Knowledge Management Service Portal. Note: Requires the Knowledge Management Advanced Installer plugin.
Check whether the Create Article and Edit Article buttons are available on a Knowledge Feedback Task form	Confirm the availability of the Create Article and Edit Article buttons on a Knowledge Feedback Task form. Note: Requires the Knowledge Management Advanced Installer plugin.
Search for articles, click a pinned article, and confirm that the click rank value is added to the Knowledge Searches (ts_query_kb) table	Verify the search request and that the click rank value of a pinned article was added to the Knowledge Searches (ts_query_kb) table. Note: Requires the Knowledge Management Advanced Installer plugin.
Assign an article to an ownership group, and then confirm that the members of the ownership group are subscribed to the article and have the edit permission.	Verify the assignment of an article to an ownership group, that all members of the ownership group are subscribed to the article, and have permission to edit. Note: Requires the Knowledge Management Advanced Installer plugin.
Create, search for, and view knowledge articles with knowledge blocks	Verify the creation of a knowledge block and its addition to a knowledge article. Also, verify that the knowledge block content is searchable. Note: Requires the Knowledge Blocks plugin.
Validate the Knowledge - Approval Retire workflow	Verify the success of Knowledge - Approval Retire workflow by retiring a published knowledge article. Note: Requires the Knowledge Management Advanced Installer plugin.
Validate feedback task assignment to the ownership group manager	Verify the assignment of a feedback task to the ownership group manager of a knowledge article. Note: Requires the Knowledge Management Advanced Installer plugin.
Validate that the article template selector includes knowledge bases and article templates	Verify that the article template selector includes all knowledge bases with contribute access and article templates applicable to each knowledge base. Note: Requires Knowledge Management Advanced Installer.
Validate the Knowledge - Approval Publish workflow	Verify the success of a Knowledge - Approval Publish workflow by recalling, rejecting, and then approving a knowledge article through the approval process. Note: Requires the Knowledge Management Advanced Installer plugin.
Make an outdated version of an article the latest version	Verify that an outdated version of a knowledge article is made the latest version. Note: Requires the Knowledge Management Advanced Installer plugin.
Validate that the mapped related articles appear in the Related articles widget	Verify that the related articles mapped to a knowledge article appear in the Related articles widget on the Knowledge Management article view page. Note: Requires the Knowledge Management Advanced Installer plugin.
Validate that the mapped related catalog items appear in the Related items widget	Verify that the related catalog items mapped to a knowledge article appear in the Related items widget on the Knowledge Management article view page. Note: Requires the Knowledge Management Advanced Installer plugin.

Major Incident Management

Major Incident Management quick start tests require activating the Incident Management - Major Incident Management plugin (com.snc.incident.mim).

Table 40. MIM: Major Incident Management test suite
Test	Description
MIM: Create a Major Incident	Test to verify the creation of major incident from the application navigation module.
MIM: Create a Major Incident Candidate	Test to verify the Create a Major Incident Candidate module from navigation menu.
MIM: Create a Major Incident from a Major Incident Candidate	Test to verify the creation of a major incident from a major incident candidate.
MIM: Major Incident Candidate creation when it matches Major Incident Management trigger rule	Test to verify the creation of a major incident candidate when conditions to create a major incident match the major incident management trigger rule.
MIM: Propose a major Incident (Assignment group empty)	Test to verify auto assignment of major incident candidate when an incident is proposed as a major incident and the Assignment group and the Assigned to fields are empty.
MIM: Propose a major Incident (Assignment group is not empty)	Test to verify the auto assignment of a major incident when an incident is proposed as major incident and the Assignment Group and the Assigned to fields are not empty.
MIM: Promote a candidate to major Incident (Assignment group is empty)	Test to verify auto assignment of major incident when a candidate is promoted to a major incident and the Assignment Group is empty.
MIM: Promote a candidate to major Incident (Assignment group is not empty)	Test to verify auto assignment of major incident when a candidate is promoted to a major incident and the Assignment group is not empty.
MIM: Reject a Major Incident Candidate	Test to verify the rejection of a major incident candidate.
MIM: Demote a Major Incident	Test to verify whether a major incident gets demoted to an incident.
MIM: Major Incident closure	Test to validate the major incident closure functionality.
MIM: State sync up with ICP and ICT	Test is to verify the state sync up with Incident Communication Plan and Incident Communication Task.
MIM: ICP attached to an Incident based on conditions and its state sync up with ICT	Test is to verify Incident Communication Plan attached to an Incident based on defined conditions.
MIM: Resolving MI and PIR	Test is to verify resolving a Major Incident and Post Incident Report.
MIM: Major Incident workbench layout verification	Test is to verify Major Incident workbench layout verification.
MIM: Verify communication task from MI workbench	Test is to verify communication task from MI workbench.

Operational Intelligence

Operational Intelligence quick start tests require activating the Operational Intelligence plugin (com.snc.sa.metric).


Test	Description
OI: Health Metrics Collection	An individual test that verifies the following: There is at least one Operational Intelligence Metrics extension that is running. There are entries for the ‘Health Metrics’ in the Metric to CI table. For each of the Operational Intelligence Metrics extensions that are currently running, that there is data stored in MetricBase. If the test initially fails, wait until the Operational Intelligence Metrics extension runs for at least 10-15 minutes. Then try again.

Problem Management

Table 41. PRB MGMT: Problem Management test suite
Test	Description
PRB MGMT: Cancel a Problem when the state of the Problem is Assess	Verify that when a Problem in the Assess state is canceled, the state of the Problem changes to Closed with Resolution code as Canceled.
PRB MGMT: Cancel a Problem when the state of the Problem is Root Cause Analysis	Verify that when a Problem is in the Root Cause Analysis state and is canceled, the state of the Problem changes to Closed with Resolution code as Canceled.
PRB MGMT: Mark a Problem as Duplicate when the state of the Problem is Assess	Verify that when a Problem is in the Assess state and is marked as duplicate, the state of the Problem changes to Closed with Resolution code as Duplicate.
PRB MGMT: Mark a Problem as Duplicate when the state of the Problem is Root Cause analysis	Verify that when a Problem is in the Root Cause Analysis state and is marked as duplicate, the state of the Problem changes to Closed with Resolution code as Duplicate.
PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:false,state:Fix in Progress)	Verify that when a Problem state is Fix in Progress and the risk is accepted, then the Problem state changes to Resolved with Resolution code as Risk Accepted. Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is false.
PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:true,state:Fix in Progress)	Verify that when a Problem state is Fix in Progress and the risk is accepted, then the Problem state changes to Closed with Resolution code as Risk Accepted. Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is true.
PRB MGMT: Accept Risk of Problem (problem.acceptrisk.move_to_closed:false,state:Root Cause Analysis)	Verify that when a Problem state is Root Cause Analysis and the risk is accepted, then the Problem state changes to Resolved with Resolution code as Risk Accepted. Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is false.
PRB MGMT: Accept Risk of Problem(problem.acceptrisk.move_to_closed:true,state:Root Cause Analysis)	Verify that when a Problem state is Root Cause Analysis and the risk is accepted, then the Problem state changes to Closed with Resolution code as Risk Accepted. Note: The test is valid when Problem property Accept Risk moves the Problem to Closed state instead of Resolved state (problem.acceptrisk.move_to_closed) is true.
PRB MGMT: Reanalyze Problem which is closed-Risk Accepted from state Root Cause Analysis	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Risk Accepted, Problem state changes to Root Cause Analysis.
PRB MGMT: Create Emergency Change from Problem	Verify the creation of Emergency Change from a Problem.
PRB MGMT: Create Normal Change from Problem	Verify the creation of Normal Change from a Problem.
PRB MGMT: Problem State Management	Verify problem state management.
PRB MGMT: Reanalyze a Problem from Complete	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Fix Applied, Problem state changes to Root Cause Analysis.
PRB MGMT: Reanalyze a Problem which is canceled from state Assess	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Canceled, Problem state changes to Root Cause Analysis.
PRB MGMT: Reanalyze a Problem which is canceled from state Root Cause Analysis	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Canceled, Problem state changes to Root Cause Analysis.
PRB MGMT: Reanalyze Problem which is closed-Risk Accepted from state Fix in progress	Verify that when a Problem is reanalyzed after it is Closed with the Resolution code as Risk Accepted, Problem state changes to Root Cause Analysis.
PRB MGMT: Create a Known Error article from Problem	Verify creation of Known Error article from a Problem.
PRB MGMT: Risk Accept reason on Incident	Verify the Risk Accepted reason is copied to the Incidents which are awaiting resolution of a Problem.
PRB MGMT: Communicate Fix	Verify the communicate fix functionality.
PRB MGMT: Communicate Workaround	Verify the communicate workaround functionality.
PRB MGMT: Fix information on Incident	Verify that when a Problem is resolved, the state of the Incidents that are awaiting resolution of the Problem changes to Resolved. The fix notes of the Problem are copied to the Incidents.
PRB MGMT: Problem task (Type:General) state management	Verify Problem task state management of a general type Problem.

Project Portfolio Management

Project Portfolio Management quick start tests require activating the PPM Standard - ATF Tests plugin (com.snc.financial_planning_pmo.atf).

Table 42. PMO: Financial Tests for verifying cost rollups and demand to project conversion test suite
Test	Description
PMO: Verify cost plan roll up to project/demand and program	Validate the total planned cost rollup from project and demand to program.
PMO: Verify cost plan roll up to project/demand, program and portfolio	Validate the total planned cost rollup from project and demand to portfolio.
PMO: Verify financials of Project created from Demand - Simple Financials	Validate the financial tab fields of a project created from a demand.
PMO: Verify financials of Project created from Demand - With budget, cost plans, benefit plans	Validate the budget, cost plan, and benefit plan of a project created from a demand.

Table 43. PMO: Project Management tests for validating basic life cycle and project rollups test suite
Test	Description
Validate PPM Cycle from Ideation to demand to project closure	Validate the flow of creating an idea, converting the idea to a demand, and then converting the demand to a project.
Validation of State and Date Rollup for Automatic Project	Validate the date and state rollup from tasks for a project of type Automatic.
Validation of State and Date rollup for Manual Project	Validate the date and state rollup from tasks for a project of type Manual.
Validation of project percent complete when all tasks are Closed Incomplete	Validate the project percent complete when all the tasks are closed as Closed Incomplete.
Validate Project is not 100 percent complete if it has atleast one task as closed incomplete	Validate the project percent complete is not 100% when at least one of the tasks is closed as Closed Incomplete or Closed Skipped with task % complete less than 100%.
Validate waterfall project does not show Agile Planning Board	Validate that the waterfall projects cannot use the following: Add stories or epics Add agile phase Access Agile board from the project
Child Test Suite: Validation of Move Project Action
Validate Planned start date of a project can be shifted by using the Move project action	Validate that the Planned start date of a project in Planning or Open state can be updated to a later or earlier date than the current planned start date using the Move project related link.
Validate Move Project is disabled when Project is selected for execution	Validate that the Move Project option is not available if the Project is in Execution phase.
Validate Move Project functionality with sprint dates populated for an agile phase	Validate that the sprint start and end dates are cleared when the project is moved using the Move Project related link.
Validate Move Project functionality with external dependencies and related entities	Validate that the external dependencies and related entities are also shifted and redrawn when the project is moved using the Move Project related link.
Validate Move Project functionality with different project states	Validate that the Move Project does not work when the project is in Work In Progress or Closed Complete state.

Table 44. PMO: Resource Management tests for verifying the resource plan flows test suite
Test	Description
PMO: Verify user resource plan flow from Planned to Canceled state	Validate that the resource plan of a project can be moved to canceled state from planned state.
PMO: Verify group resource plan flow from Planned to Complete state	Validate that the resource plan of a project can be moved to complete state from planned state.
PMO: Verify role resource plan flow from Planned to Allocated state	Validate that the resource plan of a project can be moved to allocated state from planned state.
Verify aggregated cost of all resource plans roll up to the corresponding project or demand fields	Validate that the aggregated cost of all resource plans on a project or demand roll up to the Planned Cost and Allocated Cost fields and the Resource Cost section of respective projects and demands.
Verify Copy Resource plan option	Validate that the Copy Resource plan option creates an exact copy of the source resource plan in the Planning state
Verify resource plan aggregate roll up from project/demand to program	Validate that the aggregated cost of all resource plans on a project or demand roll up to the total planned cost of the associated program.
Verify records on completion of a resource plan	Validate the changes in a resource plan on completion: The state of the resource plan is updated to Completed. If the completion date is earlier than the resource plan end date, the end date of the resource plan is updated with the completion date. If the completion date entered is later than the resource plan end date, the resource plan end date is retained. All the requested and allocation records for the resource plan for the period after the completion date are deleted. If there are any actual hours logged against an allocation, that allocation is not deleted. For those allocation records, the allocated hours become zero and the actual hours are retained. The available and allocated hours for resources are updated in the aggregate tables.
Verify records on completion of a resource plan with Planned Duration as allocation type	Validate the following on completion of a resource plan with Planned Duration as allocation type: The state of the resource plan is updated to Completed. Allocations are not deleted. End date of the allocation is updated to the completion date.
Verify the RP replan Capability	Validate that when a cancelled resource plan is re-planned, the state of the resource plan changes to Planning.
Verify if change in resource plan is reflected in corresponding cost plan	Validate that when a resource plan is updated, the corresponding cost plan is updated accordingly. For example, if the total planned cost is 500 USD, and the planned hours is 10, and you change the planned hours to 20, the total planned cost is updated to 1000 USD.

PPM Standard Multicurrency

PPM Standard Multicurrency quick start tests require activating the PPM Standard Multicurrency – ATF Tests plugin (com.snc.ppm_multicurrency.atf).


Test	Description
Verify cost in project currency on cost plan	Validate the calculation of cost line breakdown with budget reference rate and verify roll up to cost plan and also for the project in project currency.
Verify benefit in project currency on benefit plan	Validate the calculation of benefit line breakdown with budget reference rate and verify roll up to benefit plan and also for the project in project currency.

Reporting

The Reporting quick start test Automated Test Framework - Reporting plugin (com.glide.automated_testing_impl.report) is active by default or instance reboot.

Note: Reporting quick start tests do not test report access from dashboards. To test dashboards, see Quick start tests for Dashboards.


Test	Description
Report Visibility	Confirm whether reports are still visible to users whom they are shared with.

Software Asset Management

Software Asset Management quick start tests require activating the following plugins:

Software Asset Management Professional(com.snc.samp)
Software Asset Management - Spend Detection (com.sn_sam_spend)
Software Asset Management Professional for Microsoft (com.snc.samp.microsoft)
Software Asset Management Professional for SAP (com.sn_samp_sap)
Software Asset Management - SaaS License Management Integrations (com.sn_sam_saas_int)

Table 45. Software Asset Management test suite
Test	Description
SAM - Downgrade Rights on Software Model	Test that validates that the downgrade rights pushed from the content service are correctly populated on the Downgrade Rights related list on the software model form. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Multi-core pack validation on Software Entitlement	Test that validates the functionality of new fields for multi core pack on software entitlements. Note: Requires the Software Asset Management Professional for Microsoft (com.snc.samp.microsoft) plugin.
SAM - Downgrade Rights on Software Entitlement	Test that validates that the downgrade rights pushed from the content service are correctly populated on the Downgrade Rights related list on the software entitlement form. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Reconciliation for Custom Product	Test that validates reconciliation for a custom product. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Software Spend Transaction	Test that validates the creation of a Software Spend Transaction. Note: Requires the Software Asset Management - Spend Detection (com.sn_sam_spend) plugin.
SAM - Pin and Unpin Publishers on License Workbench	Test that validates the pin and unpin of publishers on License Workbench. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Software Model and Software Entitlement	Tests that a user can create a software model and software entitlement and validates those records. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Software Installation and Discovery Model	Tests that a user can create a software installation and discovery model and validates those records. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Create Software Entitlement using Custom PPN	Tests that a user can create a software entitlement using Custom PPN. Note: Requires the Software Asset Management Professional (com.snc.samp) plugin.
SAM - Software Model Checks for SAP	Tests the various fields on the software model form for a SAP Named Users product. Note: Requires the Software Asset Management Professional for SAP (com.sn_samp_sap) plugin.
SAM - Software Model Checks for SaaS	Tests the various fields on the software model form for a Pure SaaS product. Note: Requires the Software Asset Management - SaaS License Management Integrations (com.sn_sam_saas_int) plugin.
SAM - Validate Fields on SaaS Software Products	Tests the new fields added on the software product form for Pure SaaS and Hybrid SaaS software products. Note: Requires the Software Asset Management - SaaS License Management Integrations (com.sn_sam_saas_int) plugin.

Security Incident Response

Security Incident Response quick start tests require activating Security Incident Response plugin (com.snc.security_incident) and loading the demo data.


Test	Description
SIR: Create Security Incident	Determine whether a user can successfully create a security incident from the security incident form.
SIR: Create Security Incident via Security Incident Catalog	Determine whether a user can successfully create a security incident from the catalog.
SIR: Security Incident life cycle	Validate the response tasks of the Policy Violation workflow.
SIR: Threat Lookup	Validates the Threat Lookup capability.

Service Mapping

Service Mapping quick start tests require activating the Service Mapping plugin (com.snc.service-mapping) and loading the demo data.


Test	Description
SM OOTB: Tests SM application visibility by roles	Validate the visibility of Service Mapping applications and modules for different roles. For example, the test verifies that a user logged in with the sm_user role, cannot access the Administration module under Service Mapping.
SM OOTB: Service map verification	Use this test template to create custom tests for verifying that the topology of the most significant services is unchanged. Configure values under Test Run Data Sets, to identify the name of the service to test and the nodes that you expect to find in this service. For the node name values, enter the node attribute exactly as it appears on the map, for example, "Apache server". If the attribute name for a node is truncated or shows that a node is a CI cluster, configure this node name value to reflect the way it appears on the map, for example, "11x ExchangeF" for a group of 11 Exchange FrontEnd servers. Note: You cannot use this test to verify the service content beyond the top, unexpanded level.
SM OOTB: Check UI accessibility after an upgrade	Run this OOTB test to check that the Service Mapping UI is fully functional after an upgrade.

Service Portfolio Management Premium

Service Portfolio Management Premium quick start tests require activating the Service Portfolio Management Premium plugin (com.snc.spm).

Table 46. Service Portfolio Management Premium - ATF Tests test suite
Test	Description
Portfolio Editor: Not Portfolio Owner, Read Only Taxonomy Access	Ensure a portfolio editor can only read associated non-owned portfolio taxonomies.
Portfolio Editor: Cannot create new Portfolios	Ensure a portfolio editor cannot create new portfolios.
Portfolio Editor: Valid Portfolio Owner Taxonomy Access	Ensure a portfolio owner has access to taxonomies within owned portfolios.
Service Editor: Access	Ensure users with the service_editor role can only edit owned services and offerings.
Portfolio Editor: Can Modify Owned Portfolios	Ensure a portfolio editor can modify and update owned portfolios.
Create a Portfolio	Ensure a portfolio admin can create a new portfolio.
Portfolio Editor: Cannot Modify Non-Owned Portfolios	Ensure a portfolio editor cannot modify non-owned portfolios.
Service Workflow	Verify that a service cannot move forward to Catalog phase without a Service Portfolio/Taxonomy Node/Service Offering attached to it. Verify a service cannot move backward from the Catalog phase to the Pipeline phase.
Service Portfolio (Normal)	Create a Service Portfolio, Taxonomy Layer, and Taxonomy Nodes.
Create a Portfolio + 3 Taxonomy Layers	Create a Service Portfolio, with three Taxonomy Layers.
Service Portfolio (Exception) - Taxonomy Layer Definition Set 01	Create a Service Portfolio, Taxonomy Layer, and Taxonomy Nodes.

Skills Management

Skills Management quick start tests require activating the Skills Management plugin (com.snc.skills_management).

Table 47. Skills Management test suite
Test	Description
Skills MGMT: User skill level inheritance when user is part of multiple groups	Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels.
Skills MGMT: Add skills to lowest level category	Verify that skills can be added to the lowest level category.
Skills MGMT: Create a child category under a parent category	Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category.
Skills MGMT: Create a skill category	Verify that a skill category can be created on the skill category form.
Skills MGMT: Create skill level type and skill levels	Define the skill level type and different skill levels for the type.
Skill MGMT: Skill level inheritance from group to user	Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true.
Skills MGMT: Create a skill from Manage IT Skills user interface.	Verify that you can create a skill from the Manage IT Skills user interface.
Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface.	Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface.
Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface.	Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface.
Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface.	Verify that you can select a skill that does not have a skill level and add the skill to one or more users in the Manage IT skills user interface.

Test Management 2.0

Table 48. Test Management 2.0: Test version test suite
Test	Description
Create test version should create test	Validate test creation and version.
Should be able to mark test version as ready when it contains verification steps	Validate test state when test has verification steps.
Should not able to mark test version as ready when it does not contain verification step	Validate test state when test does not have verification steps.
Marking a test version as ready should retire other test version in ready state	Validate test state when marking test ready.

Table 49. Test Management 2.0: Test results rollup test suite
Test	Description
When test run closed, should update execution suite progress	Validate execution state progress.
Should not be able to assign a test not in ready state	Validate test assignment.
Test progress should roll up for test plan and test cycle	Validate test progress for test plan and test cycle.

Vulnerability Response

Vulnerability Response quick start tests require activating the Vulnerability Response plugin (com.snc.vulnerability) and loading the demo data.


Test	Description	Release version
VR: Create Remediation Target Rule	Create a Remediation Target Rule.	Madrid
VR: Create Vulnerability Group Rule	Create a Vulnerability Group Rule.	Madrid
VR: Create Vulnerable Item via Form	Determine whether a user can successfully create a vulnerable item from the Vulnerable Item form.	Madrid
VR: Vulnerability Group Life Cycle	Determine whether a user can successfully resolve a vulnerability group.	Madrid
VR: Vulnerable Item life cycle	Determine whether a user can successfully move a vulnerable item through its life cycle, and also determine whether a closed vulnerable item can be reopened.	Madrid
VR: Rollup Calculator	Determine whether the rollup risk calculator can provide an overall risk score for an entire group of vulnerable items using the scores for all the vulnerable items in a vulnerability group.	New York
VR: Vulnerability Response Assignment Rules	Determine whether a sample set of assignment rules can successfully auto-assign vulnerable items to an assignment group for remediation.	New York
VR: Vulnerability Calculators	Test the vulnerability calculators.	New York
VR: CI Lookup - Qualys	Create a new lookup rule with method "field_matching" called "Lookup By Network Adapter" for Qualys. Determine whether a configuration item is successfully matched in the Discovered Item table by network adapter and IP address with the new lookup rule.	Orlando
VR: Create Normal and Emergency Change Request	Determine whether the user can successfully create normal and emergency change requests from a vulnerability group.	Orlando
VR: Split Vulnerability Group	Determine whether the user can successfully split a vulnerability group.	Orlando
VR: Update VG state when a CHG is cancelled.	Determine whether the State field on a vulnerability group successfully transitions when a change request that is associated with the vulnerability group is cancelled.	Orlando
VR: Update VG state when a CHG transitions to Review.	Determine whether the State field on a vulnerability group successfully transitions when a change request that is associated with it moves to the Review state.	Orlando
VR: CI Lookup -Rapid7	Test CI lookup using the existing Rapid7 Vulnerability Integration lookup rule, IP Address.	Orlando
VR: CI lookup - Qualys	Test CI lookup by creating a new lookup rule for the Qualys Vulnerability Integration	Orlando
VR: Exception Approval Workflow for VI	Create an exception request and verify that the approval process is working.	Orlando
VR: False Positive Approval Workflow for VI	Create a false positive exception request and verify that the approval process is working.	Orlando
VR: Application Vulnerability Response (AVR)	Determine whether your rules and calculators are working correctly. Verify that updates are working.	Orlando
Remediation target rules: VI import test	Tests VR remediation target rules during import	Orlando

Walk-up Experience

Walk-up Experience quick start tests require activating the Walk-up Experience plugin (com.snc.walkup) and loading demo data.

Table 50. Walk-up Experience - Tests test suite
Test	Description
Create a location	Ensure users with the Walk-up administrator [sn_walkup.walkup_admin] role can access all existing walk-up queues, create new queue locations, and configure queues appropriately.
Onsite checkin	Verify that users with the ITIL role can check into an onsite queue location.
Onsite checkin (ESS User)	Verify that users with the ESS role can check into an onsite queue location.
Onsite checkin (Guest)	Verify that guest users can check into an onsite queue location.

How search works:

Topics are ranked in search results by how closely they match your search terms

Available quick start tests by application or feature

Available quick start tests by application or feature

Predictive Intelligence

Agile Development 2.0

Application Portfolio Management

Assessments and Surveys

Change Management

Coaching

Communities

Configuration Management Database (CMDB)

Customer Service Management

Dashboards

DevOps

Essential SAFe

Event Management

Field Service Management

Financial Management

GRC: Policy and Compliance Management

GRC: Risk Management

HR Service Delivery

Incident Management

Investment Funding

Knowledge Management

Major Incident Management

Operational Intelligence

Problem Management

Project Portfolio Management

PPM Standard Multicurrency

Reporting

Software Asset Management

Security Incident Response

Service Mapping

Service Portfolio Management Premium

Skills Management

Test Management 2.0

Vulnerability Response

Walk-up Experience

On this page

Available quick start tests by application or feature

Available quick start tests by application or feature

Predictive Intelligence

Agile Development 2.0

Application Portfolio Management

Assessments and Surveys

Change Management

Coaching

Communities

Configuration Management Database (CMDB)

Customer Service Management

Dashboards

DevOps

Essential SAFe

Event Management

Field Service Management

Financial Management

GRC: Policy and Compliance Management

GRC: Risk Management

HR Service Delivery

Incident Management

Investment Funding

Knowledge Management

Major Incident Management

Operational Intelligence

Problem Management

Project Portfolio Management

PPM Standard Multicurrency

Reporting

Software Asset Management

Security Incident Response

Service Mapping

Service Portfolio Management Premium

Skills Management

Test Management 2.0

Vulnerability Response

Walk-up Experience

Log in to personalize your search results and subscribe to topics