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    Home New York Now Platform Capabilities Now Platform capabilities Advanced Work Assignment Out-of-the-box Performance Analytics Solutions for Advanced Work Assignment

    Out-of-the-box Performance Analytics Solutions for Advanced Work Assignment

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    Out-of-the-box Performance Analytics Solutions for Advanced Work Assignment

    Out-of-the-box Performance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

    Enabling Performance Analytics Solutions

    Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.
    Note: Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

    To enable a solution for Advanced Work Assignment, an admin navigates to System Definitions > Plugins and activates the Performance Analytics - Content Pack - Advanced Work Assignment plugin.

    • Advanced Work Assignment dashboard for interactions

      Enable managers to monitor Interaction [interaction] work items so that their agents can better support customer needs.

    • Advanced Work Assignment dashboard for tasks

      Enable managers to monitor Task [task] work items so that their agents can better support customer needs.

    Related topics
    • All Out-of-the-box Performance Analytics Solutions
    • Get licensed Performance Analytics

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      Out-of-the-box Performance Analytics Solutions for Advanced Work Assignment

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Out-of-the-box Performance Analytics Solutions for Advanced Work Assignment

      Out-of-the-box Performance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

      Enabling Performance Analytics Solutions

      Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.
      Note: Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

      To enable a solution for Advanced Work Assignment, an admin navigates to System Definitions > Plugins and activates the Performance Analytics - Content Pack - Advanced Work Assignment plugin.

      • Advanced Work Assignment dashboard for interactions

        Enable managers to monitor Interaction [interaction] work items so that their agents can better support customer needs.

      • Advanced Work Assignment dashboard for tasks

        Enable managers to monitor Task [task] work items so that their agents can better support customer needs.

      Related topics
      • All Out-of-the-box Performance Analytics Solutions
      • Get licensed Performance Analytics

      Tags:

      Feedback

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