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Using Notify with Incident Communications Management

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Using Notify with Incident Communications Management

Use Notify with incident communication plan to send SMS messages or start conference calls.

Certain configuration steps are required to use Notify with an incident communication plan.

Both Notify and Incident Communications Management must be active.
Notify must be configured and able to initiate and receive phone calls and SMS messages.
The property com.snc.iam.notify_number must be set to an active Notify number with outgoing voice and SMS capability.
This Notify number must belong to a number group configured with inbound and outbound conference call workflows.

Note: The Conference Call Group number group is configured with conference call workflows by default.

Initiate a conference call from incident communication plan
Use Notify to initiate a conference call from an incident communication plan by inviting one or more users.
Join and end a conference call from incident communications management
After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.
Send communication updates for an incident communications plan
Update users on the latest communication on an incident through selected communication channels.

Related concepts

Numbers and number groups
Notify conference calls

Related topics

Incident Communications Management

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Using Notify with Incident Communications Management

Save as PDF Selected topic Topic & subtopics All topics in contents
Unsubscribe Log in to subscribe to topics and get notified when content changes.
Share this page

Using Notify with Incident Communications Management

Use Notify with incident communication plan to send SMS messages or start conference calls.

Certain configuration steps are required to use Notify with an incident communication plan.

Both Notify and Incident Communications Management must be active.
Notify must be configured and able to initiate and receive phone calls and SMS messages.
The property com.snc.iam.notify_number must be set to an active Notify number with outgoing voice and SMS capability.
This Notify number must belong to a number group configured with inbound and outbound conference call workflows.

Note: The Conference Call Group number group is configured with conference call workflows by default.

Initiate a conference call from incident communication plan
Use Notify to initiate a conference call from an incident communication plan by inviting one or more users.
Join and end a conference call from incident communications management
After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.
Send communication updates for an incident communications plan
Update users on the latest communication on an incident through selected communication channels.

Related concepts

Numbers and number groups
Notify conference calls

Related topics

Incident Communications Management

Tags:

Feedback

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