Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Create a version of a knowledge article from a managed document

Log in to subscribe to topics and get notified when content changes.

Create a version of a knowledge article from a managed document

You can create a new version of a knowledge article from the managed document record.

Before you begin

  • The Knowledge document plugin (com.snc.knowledge_document) must be enabled.
  • The Knowledge Management Advanced plugin (com.snc.knowledge_advanced) must be enabled.

Procedure

  1. Navigate to Managed Documents > Documents > All.
  2. Click a document.
  3. Click Upload/Check In Revision.
  4. Enter a Name and a Note for the revised document.
  5. Choose a file.
  6. Click OK.
  7. Click the Link to Knowledge related link.
    The uploaded document is updated to the latest published version of the knowledge article. If the knowledge article is in Draft, Review, or Retired state, it is not updated unless the reviser and author of the managed document are the same.

    If the author of the managed document and the reviser is not the same and the knowledge article is checked out, the article has to be published before any changes can be made.

  8. Select the knowledge article to view.
Feedback