Import a Word document to a knowledge article to create a new version.
- Ensure that the Knowledge Management Advanced plugin
(com.snc.knowledge_advanced) is installed.
- You can only upload new versions to articles that are in
Draft or Published state.
- You cannot upload new versions to articles that are created using an article
template or if the article type is Wiki.
Role required: admin
Click an article.
Click the Upload New Version related link.
Note: Any text written in TinyMCE is overwritten once the file is
Add the file you want to import.
Select the Copy Attachments check
box to copy all attachments to the knowledge article.
Note: If the article is published, the attachments are added to a new article
version. If the article is in draft, the attachments are added to the
existing knowledge article. The draft article does not appear in the
knowledge base (KB) for users until it is reviewed and published.
A draft version is created and sent to approvers to approve or reject.
Once the article is approved, it is displayed in the Article
Versions related list.