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Create an article version by importing a Word document

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Create an article version by importing a Word document

Import a Word document to a knowledge article to create a new version.

Before you begin

  • Ensure that the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is installed.
  • You can only upload new versions to articles that are in Draft or Published state.
  • You cannot upload new versions to articles that are created using an article template or if the article type is Wiki.

Role required: admin

Procedure

  1. Navigate to Knowledge > Articles.
  2. Click an article.
  3. Click the Upload New Version related link.
    Note: Any text written in TinyMCE is overwritten once the file is imported.
  4. Add the file you want to import.
  5. (Optional) Select the Copy Attachments check box to copy all attachments to the knowledge article.
    Note: If the article is published, the attachments are added to a new article version. If the article is in draft, the attachments are added to the existing knowledge article. The draft article does not appear in the knowledge base (KB) for users until it is reviewed and published.
  6. Click Import.
    A draft version is created and sent to approvers to approve or reject. Once the article is approved, it is displayed in the Article Versions related list.
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