Import a Word document to a knowledge article to create a new version.

1. Navigate to Knowledge > Articles.
2. Click an article.
3. Click the Upload New Version related link.
   Note: Any text written in TinyMCE is overwritten once the file is imported.
4. Add the file you want to import.
5. (Optional) Select the Copy Attachments check box to copy all attachments to the knowledge article.
   Note: If the article is published, the attachments are added to a new article version. If the article is in draft, the attachments are added to the existing knowledge article. The draft article does not appear in the knowledge base (KB) for users until it is reviewed and published.
6. Click Import.
   A draft version is created and sent to approvers to approve or reject. Once the article is approved, it is displayed in the Article Versions related list.