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Agent Workspace notifications

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Agent Workspace notifications

Agents can receive Agent Workspace notifications so they are aware of updates to their records without leaving their workspace.

Agents can view on-screen notifications from administrator configured triggers, such as a notification for the "assigned to" agent of a newly assigned or updated record. These notifications give context to the change and enable agents to link directly to the record. Also, more noticeable tab indicators on record change for off-focus open records. Benefits include:
  • On-screen notification pop-up, for newly assigned or updated records
  • A notification icon and badge
  • Notification tray which retains notifications for the last seven days (unless manually cleared by the user)
  • New settings to opt into or out of notification toasts and notification badge count

Agent Workspace Notification Tray

Agent Workspace Notification Tray

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