API

Advanced Work Assignment

Advanced Work Assignment requires activation of the Advanced Work Assignment plugin and related AWA plugins that enable AWA service channels.

Agent Workspace

Now Platform® feature - active by default.

To activate quick actions, including response templates, activate the Agent Chat (com.glide.interaction.awa) plugin.

Agile Development 2.0

Activate the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0) if you have the admin role.

The Agile Development 1.0 plugin (com.snc.sdlc.scrum.pp) is no longer visible or available for you to activate. If you are already using Agile Development 1.0, you can upgrade to Agile Development 2.0 for its enhanced agile capabilities.

Antivirus Scanning

Now Platform feature is active by default.

Application Portfolio Management

Activate the Application Portfolio Management (com.snc.apm) plugin if you have the admin role.

Application and plugin management

Now Platform feature active by default.

Assessments and Surveys

Now Platform® feature - active by default.

Asset Management

Active by default.

Audit Management

Before you run any of the ServiceNow® Governance, Risk, and Compliance (GRC) applications in your instance, you must download them from the ServiceNow® Store.

Authentication

Now Platform® feature active by default.

Automated Test Framework

To use the quick start tests for an application, activate the plugin that is associated with the application. See Available quick start tests by application or feature for plugin requirements.

Benchmarks

You must opt in to Benchmarks to participate in Benchmarks data collection. However, you can opt out at any time.

Cloud Insights

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Cloud Management

The Cloud Management (com.snc.cloud.mgmt) plugin requires a separate subscription. You must request activation from ServiceNow personnel.

Coaching

The Coaching (com.sn_coaching) plugin requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active. The Coaching application is available with the ITSM Professional subscription only. Please contact your account manager for more information.

Communities

Communities is only available for customers who are licensed for Customer Service Management. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities).

To implement knowledge harvesting, activate the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).

To use the Communities dashboard, activate the Performance Analytics — Content Pack — plugin (com.snc.pa.communities).

Configuration Compliance

Activate the Configuration Compliance Dependencies plugin (com.snc.vulc_dep). Download and install the Configuration Compliance plugin (com.snc.vulc) from the ServiceNow App Store and configure it based on the needs of your organization. These plugins are available as separate subscriptions.

Configuration Management Database (CMDB)

Connect

Connect is active by default on new instances. For upgraded instances, you can activate the Connect plugin (com.glide.connect) if you have the admin role.

Content Management System

You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.

Contextual Search

Now Platform feature is active by default.

Continual Improvement Management

The Continual Improvement Management (com.sn_cim) plugin requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active. The Continual Improvement Management application is available with the ITSM Professional and CSM Professional subscription only. Contact your account manager for more information.

Customer Service Management

You can activate the Customer Service plugin (com.sn_customerservice) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Dashboards

Now Platform® feature active by default.

Data management

Now Platform feature active by default.

Delegated development and deployment

Now Platform feature active by default.

DevOps

Install the DevOps application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

See DevOps product documentation for more information.

Discovery

Discovery is available as a separate subscription from the rest of the Now Platform® and requires the Discovery (com.snc.discovery) plugin.

Document Viewer

To use the Document Viewer feature, activate the Document Viewer (com.snc.documentviewer) plugin.

Dynamic Translation

Activate the Dynamic Translation plugin (com.glide.dynamic_translation).

Facilities Service Management

Field Service Management

The Field Service Management (com.snc.work_management) plugin is available as a separate subscription. This plugin activates related plugins if they are not already active.

Finance Close Automation

Install the Finance Close Automation (FCA) application and its dependent applications from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Financial Management

Financial Management plugins such as Default Financial Management Cost Models, Financial Charging, Financial Management Core, and plugins related to Performance Analytics Solutions for Financial Management are no longer available to be activated directly. If you want to activate the Financial Modeling application, request the Financial Management for SPM plugin (for licensed ITSM Professional users) or Financial Management for APM plugin (for licensed APM users). Some of the Financial Management features are limited if you activate it through these plugins.

Flow Designer

Now Platform® feature - active by default.

Governance, Risk, and Compliance

Before you run any of the GRC applications in your instance, you must download them from the ServiceNow® Store.

Guided Application Creator

Now Platform feature active by default.

Guided Tour Designer

Active by default.

ITOM Health

The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins.

ITOM Optimization

ITOM Optimization uses the features of Cloud Management. Cloud Management requires a specific plugin. For more information about the required Cloud Management plugin, see Cloud Management .

ITOM Visibility

ITOM Visibility is available under subscription and requires ServiceNow personnel to activate the Discovery and Service Mapping plugins.

The subscription plugin is automatically activated when you activate the Discovery plugin.

ITSM Agent Workspace

Activate the ITSM Workspace Landing Pages — Premium plugin (com.snc.agent_workspace.itsm.landing_page_premium) to get the premium landing page for ITSM Agent Workspace. Activation of the plugin automatically activates the Agent Workspace (com.agent_workspace) plugin and the Performance Analytics — Content Pack — ITSM Dashboards plugin (com.snc.pa.itsm_dashboards).

ITSM Virtual Agent

Incident Communications Management

Introduced a new application (plugin), Collaboration Services for Task Communications Management (sn_tcm_collab_hook), which you can install from the ServiceNow Store. The plugin provides ability to communicate over Slack.

Incident Management

Instance Data Replication

IntegrationHub

The ServiceNow IntegrationHub plugins require a separate subscription and must be activated by ServiceNow personnel.

Internationalization and localization

Internationalization is available with activation of the I18N:Internationalization plugin. This plugin is activated when any specific I18N language support plugin is activated, For details, see Activate a language.

Investment Funding

The Investment Funding plugin (com.snc.investment_planning) is new in the New York release. If you have the admin role, you can activate the Investment Funding plugin.

To integrate Investment Funding with PPM, you can activate the Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

Knowledge Management

The Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default for new or upgrade customers.

Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management. For more information on activating the plugin, see Activate the Knowledge Management Advanced plugin.

Activate additional plugins that enable various Knowledge Management features. For more information, see Additional plugins for Knowledge Management.

MID Server

Now Platform® feature active by default.

MetricBase

MetricBase requires a separate subscription and activation by ServiceNow personnel. For no extra charge, request the MetricBase demo plugin, which contains sample tables, metrics, triggers, and data to help you learn how to use MetricBase.

Mobile Onboarding

Mobile Onboarding is automatically activated when you activate Enterprise Onboarding and Transitions. For more information, see Mobile Onboarding for HR Service Delivery.

Mobile platform

Depending on your device, go to the iTunes Store or the Google Play store and search for ServiceNow to download the native mobile applications. For more information, see Mobile configuration and navigation.

Natural Language Understanding

Notifications

Now Platform® feature active by default.

Notify

The Notify plugin requires a separate subscription. This plugin includes demo data and activates related plugins if they are not already active.

Now Mobile

The Now Mobile app is active by default in new instances. If upgrading from a previous release, activate the Mobile Employee Experience Native Application (com.glide.mobile-employee) plugin. For more information, see Activate Now Mobile app.

Now Platform User Interface

The user interface is part of the core platform and does not require special activation.

On-Call Scheduling

Active by default.

Operational Intelligence

The Operational Intelligence plugin (com.snc.sa.metric) requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active. The Operational Intelligence plugin (com.snc.sa.metric) depends on the Event Management (com.glideapp.itom.snac) plugin being activated.

Password Reset

Performance Analytics

Platform security

Now Platform feature active by default.

Policy and Compliance Management

Before you run any of the ServiceNow® Governance, Risk, and Compliance (GRC) applications in your instance, you must download them from the ServiceNow® Store.

Predictive Intelligence

Predictive Intelligence is included in the following packages: ITSM Professional, CSM Professional, HR Professional, HR Enterprise, and Now Platform App Engine Professional. When you subscribe to any of these packages, you can activate Predictive Intelligence on your production instance.

Problem Management

Activate the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Problem Management plugin.

Project Portfolio Management

You can activate the Project Portfolio Management (com.snc.financial_planning_pmo) plugin if you have the admin role.

The Innovation Management plugin (com.snc.innovation_management) is new in New York and is active by default with activation of the Project Portfolio Suite with Financials plugin.

To integrate Investment Funding with PPM, you can activate the Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

Project Status

The Project Status mobile application runs on the ServiceNow® mobile platform. To enable the Project Status app, activate the PPM Mobile plugin (com.sn_ppm_mobile) if you have the admin role.

Remote Tables

If you have the admin role, you can activate the Remote Tables plugin (com.glide.script.vtable). This plugin includes demo data and activates related plugins if they are not already active.

Reporting

Now Platform® feature active by default.

Risk Management

Before you run any of the ServiceNow® Governance, Risk, and Compliance (GRC) applications in your instance, you must download them from the ServiceNow® Store.

Scaled Agile Framework (SAFe)

Search administration

Now Platform features active by default.

Security Incident Response

Activate the Security Incident Response Dependencies plugin (com.snc.si_dep). Download and install Security Incident Response from the ServiceNow Store. Use Setup Assistant to configure Security Incident Response based on the needs of your organization. The Security Incident Response application is available as a separate subscription.

Service Catalog

Active by default.

Service Level Management

Active by default.

Service Mapping

Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

Service Owner Workspace

Service Portal

Service Portal is active by default on new instances. For upgraded instances, activate the Service Portal for Enterprise Service Management plugin (com.glide.service-portal.esm) if you have the admin role. Activating the Service Portal plugin does not affect any existing Content Management System (CMS) configuration. For more information, see Content Management and Service Portal.

Service Portfolio Management

Service Portfolio Management Core is active by default for ITSM SKUs and adds the Service Offering table [service_offering] to Configuration Management Database (CMDB).

Skills Management

The Skills Management application is activated when you enable the Skills Management (com.snc.skills_management) plugin.

Software Asset Management

The Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins which also must be activated by ServiceNow personnel. See Request Software Asset Management.

For the Software Asset Management plugin (com.snc.software_asset_management) and Software Asset Management Foundation plugin (com.snc.sams) features of Software Asset Management, see ITSM Software Asset Management.

Studio

Now Platform® feature active by default.

Subscription Management

Now Platform® feature active by default.

System Clone

Now Platform feature active by default.

Task Communications Management

Activate the Notify plugin (com.snc.notify).

Test Management 2.0

Activate the Test Management 2.0 plugin (com.snc.test_management.2.0) if you've the admin role.

Time Card

You can activate the Time Card Management plugin (com.snc.time_card) if you have the admin role.

The Time Card Management plugin is activated when you activate the Project Portfolio Suite with Financials plugin (com.snc.financial_planning_pmo).

Time Configuration

Now Platform feature active by default.

Vendor Manager Workspace

Vendor Manager Workspace is available as a separate subscription. Activating the Vendor Manager Workspace plugin (com.snc.vlm.vmw) enables you to access, configure, and use the workspace for vendor management and monitoring.

Vendor Risk Management

Before you run any of the ServiceNow® Governance, Risk, and Compliance (GRC) applications in your instance, you must download them from the ServiceNow® Store.

Virtual Agent

Activate the Virtual Agent (com.glide.cs.chatbot) plugin. You can activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. This plugin automatically activates other necessary plugins if they are not already active. You can activate this plugin only if you have a subscription to Virtual Agent.

For other conversation design features that you can activate, see Additional plugins for Virtual Agent.

Visual Task Boards

Now Platform® feature is active by default.

Vulnerability Response

Activate the Vulnerability Response Dependencies plugin (com.snc.vul_dep). Download and install Vulnerability Response from the ServiceNow Store and configure this application based on the needs of your organization using Setup Assistant. This application is available as a separate subscription.

Web services

Now Platform feature active by default.