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Emergency Self Report release notes

ServiceNow® Emergency Self Report is a new application in the New York release.

Emergency Self Report helps a user notify their organization that they are self-quarantined and when the user will be back at work, and provides workflow support for both the organization and user.

Important: Emergency Self Report is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Emergency Self Report features

Report and track health statuses during an emergency: When an emergency occurs, users can self-report their health status to their managers. Managers can track the health status of their users and use a dashboard to stay updated on their team's health and safety. Response teams can see the status for all users and sort the data for analysis and action.
View self-reported user HR tasks: The Emergency Self Report dashboard provides members of the emergency response team with a high-level summary of user reports and HR tasks. Users with the HR emergency response role can also open a self-report on behalf of anyone in the organization.
Import Crisis Task data: As a crisis task administrator, upload a spreadsheet of self-reported health statuses to create crisis tasks in bulk.
Mobile experience for Emergency Response Management: Report your own health status with the Now® Mobile app. Managers can also use Now Mobile to view and edit the status of their direct reports and reassign tasks to working users.
Use guided setup to implement Safe Workplace apps: The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

See Emergency Self Report for more information.

Emergency Self Report upgrade information

Starting in version 1.0.9, users can localize strings with the sn_imt_quarantine.crisisSubmitMessage and sn_imt_quarantine.openTasksInfoMessage properties, which were moved to the sn_imt_quarantine_emergency_self_report_ui_configuration table. If you didn't change the default English strings, the strings will be localized after you upgrade to version 1.0.9 or later.

Activation information

Install Emergency Self Report by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Federal customers using IL4 or FedRAMP environments will see the apps ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet US federal regulations and guidelines. FedRamp IL4 and FedRamp Mod/L2 customers will need to configure the Emergency Outreach application to use email only instead of email and Now® Mobile notifications.

Note: The Emergency Outreach application has an optional mobile push capability that cannot be used by a US federal customer in the FedMod or FedRamp/IL4 (GCC) environment at this time. They will still be able to use the app with email as a primary means of reaching their employees. These customers also cannot use the Emergency Response Management for Now Mobile app.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Related ServiceNow applications and features

Notice regarding use by organizations

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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Emergency Self Report release notes

ServiceNow® Emergency Self Report is a new application in the New York release.

Emergency Self Report helps a user notify their organization that they are self-quarantined and when the user will be back at work, and provides workflow support for both the organization and user.

Important: Emergency Self Report is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Emergency Self Report features

Report and track health statuses during an emergency: When an emergency occurs, users can self-report their health status to their managers. Managers can track the health status of their users and use a dashboard to stay updated on their team's health and safety. Response teams can see the status for all users and sort the data for analysis and action.
View self-reported user HR tasks: The Emergency Self Report dashboard provides members of the emergency response team with a high-level summary of user reports and HR tasks. Users with the HR emergency response role can also open a self-report on behalf of anyone in the organization.
Import Crisis Task data: As a crisis task administrator, upload a spreadsheet of self-reported health statuses to create crisis tasks in bulk.
Mobile experience for Emergency Response Management: Report your own health status with the Now® Mobile app. Managers can also use Now Mobile to view and edit the status of their direct reports and reassign tasks to working users.
Use guided setup to implement Safe Workplace apps: The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

See Emergency Self Report for more information.

Emergency Self Report upgrade information

Activation information

Install Emergency Self Report by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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Emergency Self Report release notes

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Emergency Self Report release notes

Emergency Self Report release notes

Emergency Self Report features

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Related ServiceNow applications and features

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