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Emergency Response Operations release notes

ServiceNow® Emergency Response Operations is a new application in the New York release.

Emergency Response Operations was originally developed to monitor and aid in stopping the community spread of COVID-19 among employees. It is part of the suite of ServiceNow® Emergency Response Management applications built on the Now Platform® to assist companies in their emergency response efforts. Use it with these other Emergency Response Management applications:

Emergency Exposure Management
Emergency Outreach
Emergency Self Report

Important: Emergency Response Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Emergency Response Operations features

Create an emergency incident: Use an emergency incident to coordinate your response to an emergency. Designate which positions are needed at specific locations, and or create custom positions to match your situation if needed.
Assign and track field resources for an emergency: Assign, request, and track resources for specific dates and locations in the Incident Management Team portal. Resources can be assigned directly, or you can request resources from deputies. Deputies can also use the IMT portal to assign resources according to staffing needs and specific skills.

See Emergency Response Operations for more information.

Activation information

Install Emergency Response Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Federal customers using IL4 or FedRAMP environments will see the apps ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet US federal regulations and guidelines. FedRamp IL4 and FedRamp Mod/L2 customers will need to configure the Emergency Outreach application to use email only instead of email and Now® Mobile notifications.

Note: The Emergency Outreach application has an optional mobile push capability that cannot be used by a US federal customer in the FedMod or FedRamp/IL4 (GCC) environment at this time. They will still be able to use the app with email as a primary means of reaching their employees. These customers also cannot use the Emergency Response Management for Now Mobile app.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Related ServiceNow applications and features

Notice regarding use by organizations

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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Emergency Response Operations release notes

ServiceNow® Emergency Response Operations is a new application in the New York release.

Emergency Exposure Management
Emergency Outreach
Emergency Self Report

Important: Emergency Response Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Emergency Response Operations features

Create an emergency incident: Use an emergency incident to coordinate your response to an emergency. Designate which positions are needed at specific locations, and or create custom positions to match your situation if needed.
Assign and track field resources for an emergency: Assign, request, and track resources for specific dates and locations in the Incident Management Team portal. Resources can be assigned directly, or you can request resources from deputies. Deputies can also use the IMT portal to assign resources according to staffing needs and specific skills.

See Emergency Response Operations for more information.

Activation information

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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Emergency Response Operations release notes

Emergency Response Operations release notes

Emergency Response Operations features

Activation information

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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Emergency Response Operations release notes

Emergency Response Operations release notes

Emergency Response Operations features

Activation information

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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