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    Home New York Mobile Configuration and Navigation Mobile configuration and navigation Agent mobile app Log in to an instance with ServiceNow Agent

    Log in to an instance with ServiceNow Agent

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    Log in to an instance with ServiceNow Agent

    Read and edit records from any location by using the mobile app to log in to an instance.

    Before you begin

    Role required: none

    About this task

    If you downloaded the mobile app from an enterprise mobility management (EMM) suite, enter your user credentials as prompted. If you did not download the mobile app from an EMM suite, follow the subsequent steps.

    Procedure

    1. Tap the mobile app (App icon) on your device, and then tap the plus button (Add instance icon) to open an instance.
    2. In the instance address field, enter the instance address in one of two ways:
      OptionDescription
      Manual input Type the instance address in the instance address field.
      Note: You do not need to include service-now.com at the end of the instance name.
      Scan QR code Tap the QR icon (Scan a QR code), and then scan the QR code that was provided by your administrator.
    3. Tap Login.
    4. In the window that appears to remind you that you are connecting your mobile device to the server, tap Continue.
    5. When you see the prompt to connect to the server, tap Allow.
    Related tasks
    • Create a QR code for mobile login
    • QR codes scanning in mobile

    Tags:

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    Release version
    Choose your release version

      Log in to an instance with ServiceNow Agent

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Log in to an instance with ServiceNow Agent

      Read and edit records from any location by using the mobile app to log in to an instance.

      Before you begin

      Role required: none

      About this task

      If you downloaded the mobile app from an enterprise mobility management (EMM) suite, enter your user credentials as prompted. If you did not download the mobile app from an EMM suite, follow the subsequent steps.

      Procedure

      1. Tap the mobile app (App icon) on your device, and then tap the plus button (Add instance icon) to open an instance.
      2. In the instance address field, enter the instance address in one of two ways:
        OptionDescription
        Manual input Type the instance address in the instance address field.
        Note: You do not need to include service-now.com at the end of the instance name.
        Scan QR code Tap the QR icon (Scan a QR code), and then scan the QR code that was provided by your administrator.
      3. Tap Login.
      4. In the window that appears to remind you that you are connecting your mobile device to the server, tap Continue.
      5. When you see the prompt to connect to the server, tap Allow.
      Related tasks
      • Create a QR code for mobile login
      • QR codes scanning in mobile

      Tags:

      Feedback

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