Contents Mobile configuration and navigation Previous Topic Next Topic ServiceNow mobile app configuration Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share ServiceNow mobile app configuration Configure the ServiceNowmobile app so that your users can access an instance from their mobile devices. Requirements You configure your mobile apps in Studio. To test your configuration, you can use the app installed on your mobile device. To get the mobile apps, go the Apple App Store or the Google Play store and search for ServiceNow to download the available mobile apps. You must be on Madrid or a later release to configure the mobile app. Mobile Hierarchy ServiceNow mobile apps are built on a hierarchy. When your users log into a mobile app, they see an applet launcher screen, where they can find applets, information, and commonly used actions. You can restrict access to applet launchers by roles, so you can create multiple launch pages that are tailored to specific groups. For more detail on the mobile framework, see Mobile Hierarchy Create a mobile application using Guided Application Creator. Create a data item.Data items represent blocks of information from a table in the platform. You can configure data items to determine what information appears in the mobile app. Each data item gets associated with an applet. Create an applet.Applets are smaller applications that contain specific information and screens. For example, for an ITSM application, you could have an applet for Open Incidents. Depending on the information that you want to display, you can choose from different screen templates, such as a list, map, or URL page. Add functions to the mobile app.Functions determine how a user navigates through the app. Configure functions that allow users to navigate to a new screen, make a call, send an email from a field, or update a record. Create an applet launcherYou can have many launchers in your application. You can customize when applets appear and restrict access to these launchers by role. Mobile Customization Use Studio to modify base system mobile applications, or create your own. Studio provides an environment where you can perform most customization and creation tasks relating to mobile applications. For more detail on Studio, see Mobile Studio. Next steps You can configure push notifications, offline support, and location tracking from the mobile app. For more information, see: Mobile Hierarchy Mobile push notifications Mobile offline mode for Agent Mobile geolocation tracking configuration Mobile HierarchyLearn the components of ServiceNow® mobile and how the work together to assist you in configuring, modifying, and creating applications.Migrate from classic mobile to ServiceNow mobileMigrate from ServiceNow Classic to ServiceNow® mobile to take advantage of features such as rapid development, offline capability, and integration with native mobile device features.Migration from Madrid to New York mobileMigrate your mobile applications in the New York release to take advantage of the improved features and continue editing within Studio.Mobile StudioUse the Studio to create, modify, and manage applets for use in the ServiceNow Agent Now Mobile mobile applications.Create a mobile application using Guided Application CreatorUse the Guided Application Creator in Studio to create, modify, and manage applets for ServiceNow Agent and Now Mobile apps. When you access Studio, you can get started on creating and configuring mobile apps.Navigation bar Your users can quickly access applets, settings, and notifications by using the navigation bar in the mobile app.Applet launchersApplet launchers serve as landing pages or home pages for your users. Your users see an applet launcher when they first log in to a mobile app. With an applet launcher, users can access applets in a variety of formats, as well as search, do quick actions, and find user information.Create a data item for a mobile applicationData items are data sets that represent a table from the platform. Data items determine the information that appears on a screen. Associate data items with specific applets to determine the purpose of each applet.AppletsLearn how to use applets in ServiceNow mobile. Applets are made up of several screens. The screens that are available depend on the applet. Screens have configurable components, conditional formatting, sorting order, and filters.Mobile iconsUse mobile icons to provide unique visual identifiers for navigation tabs and quick actions in your mobile applications.Functions in ServiceNow mobileConfigure functions in Studio to determine which actions users can perform in the mobile app. Mobile parameter tutorialsParameters are a way of creating a variable or a placeholder that is waiting for input from either the user or the database. The variable then queries the database or the user for more information. You can add parameters to a data item or an action item.Screen UI policies for ServiceNow MobileUse screen UI policies to control which field is mandatory or visible on a mobile app screen, depending on the conditions that you define for the policy. By creating screen UI policies, you can improve readability on your screens, giving your users the information they need to do their tasks more efficiently.Mobile UI stylesUI styles allow you to change the color of fields in the mobile app. Mobile push notificationsBoth administrators and users need to do some configuration to set up push notifications in the mobile app.Mobile offline mode for AgentOffline Mode allows users who have no Internet connection to continue working from a mobile device.Mobile authenticationUsers are required to log in to an instance on their mobile device. Depending on how you configure authentication for mobile devices, users may be required to enter additional information.Mobile geolocation tracking configurationAs an administrator, you can activate geolocation tracking for your ServiceNow® ServiceNow Agent app users by installing the Geolocation plugin (com.snc.geolocation). Complete other geolocation tracking tasks to finalize the configuration.Additional mobile app configuration optionsSeveral system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.Roles and permissions for ServiceNow AgentLimit user access to parts of the mobile app.Localization on mobile devicesNative mobile apps are localized in 20 languages.Domain separation in ServiceNow MobileThis is an overview of domain separation in the Mobile application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data. On this page Send Feedback Previous Topic Next Topic
ServiceNow mobile app configuration Configure the ServiceNowmobile app so that your users can access an instance from their mobile devices. Requirements You configure your mobile apps in Studio. To test your configuration, you can use the app installed on your mobile device. To get the mobile apps, go the Apple App Store or the Google Play store and search for ServiceNow to download the available mobile apps. You must be on Madrid or a later release to configure the mobile app. Mobile Hierarchy ServiceNow mobile apps are built on a hierarchy. When your users log into a mobile app, they see an applet launcher screen, where they can find applets, information, and commonly used actions. You can restrict access to applet launchers by roles, so you can create multiple launch pages that are tailored to specific groups. For more detail on the mobile framework, see Mobile Hierarchy Create a mobile application using Guided Application Creator. Create a data item.Data items represent blocks of information from a table in the platform. You can configure data items to determine what information appears in the mobile app. Each data item gets associated with an applet. Create an applet.Applets are smaller applications that contain specific information and screens. For example, for an ITSM application, you could have an applet for Open Incidents. Depending on the information that you want to display, you can choose from different screen templates, such as a list, map, or URL page. Add functions to the mobile app.Functions determine how a user navigates through the app. Configure functions that allow users to navigate to a new screen, make a call, send an email from a field, or update a record. Create an applet launcherYou can have many launchers in your application. You can customize when applets appear and restrict access to these launchers by role. Mobile Customization Use Studio to modify base system mobile applications, or create your own. Studio provides an environment where you can perform most customization and creation tasks relating to mobile applications. For more detail on Studio, see Mobile Studio. Next steps You can configure push notifications, offline support, and location tracking from the mobile app. For more information, see: Mobile Hierarchy Mobile push notifications Mobile offline mode for Agent Mobile geolocation tracking configuration Mobile HierarchyLearn the components of ServiceNow® mobile and how the work together to assist you in configuring, modifying, and creating applications.Migrate from classic mobile to ServiceNow mobileMigrate from ServiceNow Classic to ServiceNow® mobile to take advantage of features such as rapid development, offline capability, and integration with native mobile device features.Migration from Madrid to New York mobileMigrate your mobile applications in the New York release to take advantage of the improved features and continue editing within Studio.Mobile StudioUse the Studio to create, modify, and manage applets for use in the ServiceNow Agent Now Mobile mobile applications.Create a mobile application using Guided Application CreatorUse the Guided Application Creator in Studio to create, modify, and manage applets for ServiceNow Agent and Now Mobile apps. When you access Studio, you can get started on creating and configuring mobile apps.Navigation bar Your users can quickly access applets, settings, and notifications by using the navigation bar in the mobile app.Applet launchersApplet launchers serve as landing pages or home pages for your users. Your users see an applet launcher when they first log in to a mobile app. With an applet launcher, users can access applets in a variety of formats, as well as search, do quick actions, and find user information.Create a data item for a mobile applicationData items are data sets that represent a table from the platform. Data items determine the information that appears on a screen. Associate data items with specific applets to determine the purpose of each applet.AppletsLearn how to use applets in ServiceNow mobile. Applets are made up of several screens. The screens that are available depend on the applet. Screens have configurable components, conditional formatting, sorting order, and filters.Mobile iconsUse mobile icons to provide unique visual identifiers for navigation tabs and quick actions in your mobile applications.Functions in ServiceNow mobileConfigure functions in Studio to determine which actions users can perform in the mobile app. Mobile parameter tutorialsParameters are a way of creating a variable or a placeholder that is waiting for input from either the user or the database. The variable then queries the database or the user for more information. You can add parameters to a data item or an action item.Screen UI policies for ServiceNow MobileUse screen UI policies to control which field is mandatory or visible on a mobile app screen, depending on the conditions that you define for the policy. By creating screen UI policies, you can improve readability on your screens, giving your users the information they need to do their tasks more efficiently.Mobile UI stylesUI styles allow you to change the color of fields in the mobile app. Mobile push notificationsBoth administrators and users need to do some configuration to set up push notifications in the mobile app.Mobile offline mode for AgentOffline Mode allows users who have no Internet connection to continue working from a mobile device.Mobile authenticationUsers are required to log in to an instance on their mobile device. Depending on how you configure authentication for mobile devices, users may be required to enter additional information.Mobile geolocation tracking configurationAs an administrator, you can activate geolocation tracking for your ServiceNow® ServiceNow Agent app users by installing the Geolocation plugin (com.snc.geolocation). Complete other geolocation tracking tasks to finalize the configuration.Additional mobile app configuration optionsSeveral system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.Roles and permissions for ServiceNow AgentLimit user access to parts of the mobile app.Localization on mobile devicesNative mobile apps are localized in 20 languages.Domain separation in ServiceNow MobileThis is an overview of domain separation in the Mobile application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
ServiceNow mobile app configuration Configure the ServiceNowmobile app so that your users can access an instance from their mobile devices. Requirements You configure your mobile apps in Studio. To test your configuration, you can use the app installed on your mobile device. To get the mobile apps, go the Apple App Store or the Google Play store and search for ServiceNow to download the available mobile apps. You must be on Madrid or a later release to configure the mobile app. Mobile Hierarchy ServiceNow mobile apps are built on a hierarchy. When your users log into a mobile app, they see an applet launcher screen, where they can find applets, information, and commonly used actions. You can restrict access to applet launchers by roles, so you can create multiple launch pages that are tailored to specific groups. For more detail on the mobile framework, see Mobile Hierarchy Create a mobile application using Guided Application Creator. Create a data item.Data items represent blocks of information from a table in the platform. You can configure data items to determine what information appears in the mobile app. Each data item gets associated with an applet. Create an applet.Applets are smaller applications that contain specific information and screens. For example, for an ITSM application, you could have an applet for Open Incidents. Depending on the information that you want to display, you can choose from different screen templates, such as a list, map, or URL page. Add functions to the mobile app.Functions determine how a user navigates through the app. Configure functions that allow users to navigate to a new screen, make a call, send an email from a field, or update a record. Create an applet launcherYou can have many launchers in your application. You can customize when applets appear and restrict access to these launchers by role. Mobile Customization Use Studio to modify base system mobile applications, or create your own. Studio provides an environment where you can perform most customization and creation tasks relating to mobile applications. For more detail on Studio, see Mobile Studio. Next steps You can configure push notifications, offline support, and location tracking from the mobile app. For more information, see: Mobile Hierarchy Mobile push notifications Mobile offline mode for Agent Mobile geolocation tracking configuration Mobile HierarchyLearn the components of ServiceNow® mobile and how the work together to assist you in configuring, modifying, and creating applications.Migrate from classic mobile to ServiceNow mobileMigrate from ServiceNow Classic to ServiceNow® mobile to take advantage of features such as rapid development, offline capability, and integration with native mobile device features.Migration from Madrid to New York mobileMigrate your mobile applications in the New York release to take advantage of the improved features and continue editing within Studio.Mobile StudioUse the Studio to create, modify, and manage applets for use in the ServiceNow Agent Now Mobile mobile applications.Create a mobile application using Guided Application CreatorUse the Guided Application Creator in Studio to create, modify, and manage applets for ServiceNow Agent and Now Mobile apps. When you access Studio, you can get started on creating and configuring mobile apps.Navigation bar Your users can quickly access applets, settings, and notifications by using the navigation bar in the mobile app.Applet launchersApplet launchers serve as landing pages or home pages for your users. Your users see an applet launcher when they first log in to a mobile app. With an applet launcher, users can access applets in a variety of formats, as well as search, do quick actions, and find user information.Create a data item for a mobile applicationData items are data sets that represent a table from the platform. Data items determine the information that appears on a screen. Associate data items with specific applets to determine the purpose of each applet.AppletsLearn how to use applets in ServiceNow mobile. Applets are made up of several screens. The screens that are available depend on the applet. Screens have configurable components, conditional formatting, sorting order, and filters.Mobile iconsUse mobile icons to provide unique visual identifiers for navigation tabs and quick actions in your mobile applications.Functions in ServiceNow mobileConfigure functions in Studio to determine which actions users can perform in the mobile app. Mobile parameter tutorialsParameters are a way of creating a variable or a placeholder that is waiting for input from either the user or the database. The variable then queries the database or the user for more information. You can add parameters to a data item or an action item.Screen UI policies for ServiceNow MobileUse screen UI policies to control which field is mandatory or visible on a mobile app screen, depending on the conditions that you define for the policy. By creating screen UI policies, you can improve readability on your screens, giving your users the information they need to do their tasks more efficiently.Mobile UI stylesUI styles allow you to change the color of fields in the mobile app. Mobile push notificationsBoth administrators and users need to do some configuration to set up push notifications in the mobile app.Mobile offline mode for AgentOffline Mode allows users who have no Internet connection to continue working from a mobile device.Mobile authenticationUsers are required to log in to an instance on their mobile device. Depending on how you configure authentication for mobile devices, users may be required to enter additional information.Mobile geolocation tracking configurationAs an administrator, you can activate geolocation tracking for your ServiceNow® ServiceNow Agent app users by installing the Geolocation plugin (com.snc.geolocation). Complete other geolocation tracking tasks to finalize the configuration.Additional mobile app configuration optionsSeveral system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.Roles and permissions for ServiceNow AgentLimit user access to parts of the mobile app.Localization on mobile devicesNative mobile apps are localized in 20 languages.Domain separation in ServiceNow MobileThis is an overview of domain separation in the Mobile application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
