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Roles and permissions for ServiceNow Agent

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Roles and permissions for ServiceNow Agent

Limit user access to parts of the mobile app.

Limit user access to the following components of the mobile app.
  • Application: Limit a user's ability to access certain applications in the mobile app. For example, prevent ITIL users from accessing field service applications. For more information on limiting user access by role to an application in the mobile app, see Create a mobile application using Guided Application Creator.
  • Functions: Only allow users with certain roles to perform certain actions in the app. For example, limit an ITIL user's ability to reassign an incident from a swipe action. For more information on limiting user access by role to a specific function, see the steps for creating each function type listed in this section.

If you do not add a role to any of these components, any user who has access to the mobile app can see that component.

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