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Mobile configuration and navigation

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Mobile configuration and navigation

Access your instance from anywhere using your mobile device. Connect using the Now Mobile and ServiceNow Agentapps, ServiceNow Classic app, or a web browser on a mobile device.


ServiceNow Agent
Application launcher in the ServiceNow Agent app. ServiceNow Agent integrates with mobile devices. Your users can update records, coordinate with coworkers, track their locations, and work without an internet connection. With ServiceNow Agent, your users can also track assets on maps and navigate to locations in the instance. They can even use the camera on their mobile devices to upload images to the instance as attachments.
Now Mobile
Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app. Application launcher in the Now Mobile app.
Mobile Onboarding
To do list in the Mobile Onboarding app. Enable your new hires to complete onboarding to-dos, ask questions, and view relevant content using the new Mobile Onboarding app.

Base system applications

Take advantage of the available pre-configured applications. These applications are designed to get you started right away with commonly used functionality of the ServiceNow® mobile platform, such as:
  • Approval Management
  • Event Management
  • Field Service Management
  • Governance, Risk, and Compliance
  • Incident Management
  • Vulnerability Response

Mobile Studio

Mobile Studio is part of the existing Studio environment. Mobile Studio provides a low code environment to create, modify, and manage applets for use in any of the ServiceNow® mobile apps.

Studio displaying a mobile application


To learn how to migrate from ServiceNow Classic mobile experience to the ServiceNow mobile framework available starting in the Madrid release, see Migrate from classic mobile to ServiceNow mobile.

For information on migrating from the Madrid version of ServiceNow mobile to the updated Madrid and later versions, see Migration from Madrid to New York mobile.

For an overview of the design of ServiceNow mobile, see Mobile Hierarchy.