The New York release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

ServiceNow Agent configuration in the platform

Most mobile app configuration should take place in the ServiceNow Studio, however a few more advance configuration options are only available in the lists and forms view.

Studio has more precautions in place that prevent you from configuring anything that will break the mobile app. The majority of app configuration should take place in Studio. Use the platform for specific advanced configurations.With a few exceptions, the layout in Studio mimics the form layout in the platform, therefore the instructions for creating each of the components for the mobile app should be similar for lists and forms as they are for Studio.

However, if you require a more advanced customization, the platform form provides a few scripting options. Use the platform form view to configure the following components:

Scripted data item
Carried parameters

To learn more about building map and list apps, watch these two videos.


<span>Demonstrates how to build an application in Studio for a mobile device that displays a list of records with details about each record, and provides smart buttons to access related KB articles, and call an associated phone number. </span>	<span>This video covers the mobile app architectural overview; creating a scoped application; creating a mobile application file; creating an applet.</span>

For more detail on configuration for ServiceNow Agent, see Mobile configuration and navigation

ServiceNow Agent configuration in the platform

Most mobile app configuration should take place in the ServiceNow Studio, however a few more advance configuration options are only available in the lists and forms view.

However, if you require a more advanced customization, the platform form provides a few scripting options. Use the platform form view to configure the following components:

Scripted data item
Carried parameters

To learn more about building map and list apps, watch these two videos.


<span>Demonstrates how to build an application in Studio for a mobile device that displays a list of records with details about each record, and provides smart buttons to access related KB articles, and call an associated phone number. </span>	<span>This video covers the mobile app architectural overview; creating a scoped application; creating a mobile application file; creating an applet.</span>

For more detail on configuration for ServiceNow Agent, see Mobile configuration and navigation

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ServiceNow Agent configuration in the platform

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