ServiceNow Agent configuration in the platform

Most mobile app configuration should take place in the ServiceNow Studio, however a few more advance configuration options are only available in the lists and forms view.

Studio has more precautions in place that prevent you from configuring anything that will break the mobile app. The majority of app configuration should take place in Studio. Use the platform for specific advanced configurations.With a few exceptions, the layout in Studio mimics the form layout in the platform, therefore the instructions for creating each of the components for the mobile app should be similar for lists and forms as they are for Studio.

However, if you require a more advanced customization, the platform form provides a few scripting options. Use the platform form view to configure the following components:

Scripted data item
Carried parameters

To learn more about building map and list apps, watch these two videos.


<span>Demonstrates how to build an application in Studio for a mobile device that displays a list of records with details about each record, and provides smart buttons to access related KB articles, and call an associated phone number. </span>	<span>This video covers the mobile app architectural overview; creating a scoped application; creating a mobile application file; creating an applet.</span>

For more detail on configuration for ServiceNow Agent, see Mobile configuration and navigation

How search works:

Topics are ranked in search results by how closely they match your search terms

ServiceNow Agent configuration in the platform

ServiceNow Agent configuration in the platform

On this page

ServiceNow Agent configuration in the platform

ServiceNow Agent configuration in the platform

Log in to personalize your search results and subscribe to topics