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Activate the Now Mobile app

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Activate the Now Mobile app

Activate the ServiceNow NowMobile App Screens and Applet Launcher plugin (com.glide.mobile-employee) for your users so that they can access your instance from their mobile devices.

Before you begin

Role required: admin

About this task

ServiceNow NowMobile App Screens and Applet Launcher plugin activates these related plugins if they are not already active.
Table 1. Plugins for Mobile Employee Experience Native Application
Plugin Description
ServiceNow NowMobile App - Search Configurations

[com.glide.mobile-employee.search]

Enables search features, such as search sources, for the Now Mobile app.
ServiceNow NowMobile App - Survey

[com.glide.mobile-employee.survey]

Lets you display surveys to your users in the Now Mobile app.
Remote Tables

[com.glide.script.vtable]

Enables an application developer to expose a tabular result set that is backed by custom business logic.
Mobile plugin

[com.glide.sg]

Enables the ServiceNow® mobile product.
ServiceNow NowMobile App - Knowledge Management Screens and Applet Launcher

[com.glideapp.knowledge.mobile_requestor]

Lets customers access knowledge articles from the Now Mobile app.
ServiceNow NowMobile App - My Assets Screens and Applet Launcher

[com.glide.mobile-employee.myassets]

Lets users view assigned assets on a mobile device and create incidents to request service for these assets.
ServiceNow NowMobile App - My Todos Screens and Applet Launcher

[com.glide.mobile-employee.mytodos]

Creates tasks in the Now Mobile app when a record is created in the instance. This plugin only includes approval tasks.
ServiceNow NowMobile App - Webviews

[com.glide.mobile-employee.webview]

Internal plugin that creates Now Mobile webviews.
ServiceNow NowMobile App – Catalog Screens and Applet Launcher (do not activate, see plugin description)

[com.glideapp.servicecatalog.mobile-employee]

Enables the configuration, records, and catalog webviews that are used in the Now Mobile app.

Procedure

  1. Navigate to System Definition > Plugins.

    A banner notifies you that you are in the All Applications page, which contains plugins and ServiceNow Store applications.

    Note:
    To redirect to the legacy list view for plugins, click the link.
    Legacy list banner
  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.

  3. Activate the plugin.

    You can activate the plugin directly from the All Applications page or you can view more details about the plugin before you activate it.

    • If you are certain that you have the correct plugin, click Install, and when you see the dialog box, click Activate.
      Plugin dialog box
    • To view plugin details before activation:
      1. Click the plugin name.
      2. On the form, click the Activate/Update related link.
      3. In the dialog box, review the dependent plugins.

        If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already.

      4. If demo data is available and you want to install it, click Load demo data.

        Some plugins include demo data, which are sample records that describe plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form.

      5. Click Activate.
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