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Create a module that uses incident template

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Create a module that uses incident template

Create a module to log an incident with pre-filled field values from an existing template.

Before you begin

Role required: admin

About this task

In the Create incident template topic, you have created the Bond Trade Access Denied template. In this topic, you can use the template with a module in the Self-Service application.

Procedure

  1. Point to Self-Service and click the edit icon Edit icon.
  2. In the Modules related list, click New.
  3. On the form, fill in the fields.
    • Title: Bond Trading Access Denied.
    • Order: In the Module records list, view the order numbers and enter a number that is appropriate. For example, if the order number of Homepage is 50 and the order number of Business Applications is 52, and you want to place the new module between Homepage and Business Applications, enter the order number as 51.
    • Hint: Log an incident about the Bond Trade application.

    Link Type section:

    • Link Type: URL (from Arguments:)
    • Arguments: incident.do?sys_id=-1&sysparm_template=Bond Trading Access Denied.
      Note: This path deploys the template in the new incident record.
    Module using template to create incident
  4. Click Submit.
    The new module appears in the Self-Service application.

What to do next

Click the module to open a new incident record with the applied Bond Trading Access Denied template.
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