Create an incident template to ensure consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately.

1. Navigate to System Definition > Templates.
2. Complete the steps in Create a template using the Template form using the following information:
   • Name: Bond Trading Access Denied
   • Table: Incident
   • Global: Select the check box. The Global option allows any user to use the template, not just the template creator.
   • Short Description: Bond Trading Access Denied
   • Template: Add the following values to define the fields that are filled in when the template is used:
     • [Category] [Inquiry / Help]
     • [Configuration Item] [Bond Trading]
     • [Description] [The user was denied access to the Bond Trading application]
     • [Impact] [2 - Medium]
     • [Urgency] [3 - Low]

   

3. Click Submit.