Contents IT Service Management Previous Topic Next Topic Create incident template Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Create incident template Create an incident template to ensure consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately. Before you beginRole required: admin About this taskLet us consider an example where you want to create a template to log an incident when you are denied access to the Bond Trading application. Procedure Navigate to System Definition > Templates. Complete the steps in Create a template using the Template form using the following information: Name: Bond Trading Access Denied Table: Incident Global: Select the check box. The Global option allows any user to use the template, not just the template creator. Short Description: Bond Trading Access Denied Template: Add the following values to define the fields that are filled in when the template is used: [Category] [Inquiry / Help] [Configuration Item] [Bond Trading] [Description] [The user was denied access to the Bond Trading application] [Impact] [2 - Medium] [Urgency] [3 - Low] Click Submit. Related tasksCreate a module that uses incident templateCreate a record producer to log incidentsCreate a record producer using a template On this page Send Feedback Previous Topic Next Topic
Create incident template Create an incident template to ensure consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately. Before you beginRole required: admin About this taskLet us consider an example where you want to create a template to log an incident when you are denied access to the Bond Trading application. Procedure Navigate to System Definition > Templates. Complete the steps in Create a template using the Template form using the following information: Name: Bond Trading Access Denied Table: Incident Global: Select the check box. The Global option allows any user to use the template, not just the template creator. Short Description: Bond Trading Access Denied Template: Add the following values to define the fields that are filled in when the template is used: [Category] [Inquiry / Help] [Configuration Item] [Bond Trading] [Description] [The user was denied access to the Bond Trading application] [Impact] [2 - Medium] [Urgency] [3 - Low] Click Submit. Related tasksCreate a module that uses incident templateCreate a record producer to log incidentsCreate a record producer using a template
Create incident template Create an incident template to ensure consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately. Before you beginRole required: admin About this taskLet us consider an example where you want to create a template to log an incident when you are denied access to the Bond Trading application. Procedure Navigate to System Definition > Templates. Complete the steps in Create a template using the Template form using the following information: Name: Bond Trading Access Denied Table: Incident Global: Select the check box. The Global option allows any user to use the template, not just the template creator. Short Description: Bond Trading Access Denied Template: Add the following values to define the fields that are filled in when the template is used: [Category] [Inquiry / Help] [Configuration Item] [Bond Trading] [Description] [The user was denied access to the Bond Trading application] [Impact] [2 - Medium] [Urgency] [3 - Low] Click Submit. Related tasksCreate a module that uses incident templateCreate a record producer to log incidentsCreate a record producer using a template
