||[Read-only field] Unique number to identify the knowledge
||Knowledge base in which the article is stored. The
Incident KCS Article is stored in the
||[Read-only field] The value of this
field is automatically provided from the
Category field of the
||Date after which the knowledge article is deleted from
the database. After this date, the article does not appear
in the search result.
||[Read-only field] Displays the article version number,
which is incremented when changes are made to a published
||[Read-only field] Workflow that is
followed for creating the knowledge article. For more
information, refer to Knowledge workflows
||[Read-only field] Incident record from which you have
created the article.
box to automatically download an attached
article instead of opening the article, when you access an
||Check box to display attachments in
the knowledge article. The attachments appear below the
||Brief description of the knowledge article.
||Information on the cause of the incident.
||Method used to resolve the incident.