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Fulfiller experience in ServiceNow Agent

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Fulfiller experience in ServiceNow Agent

Approve catalog requests, requested items, or change requests from anywhere using the ITSM ServiceNow Agent application.

As an ITSM agent or technician, you can use the mobile app when connected online to accomplish the following:
  • Accept or reject the pending approval requests.
  • View the completed approval requests.

The request experience is not available in this mobile app.

Watch this three-minute video to learn how to manage approval requests in the mobile app.

Activation information

This mobile application runs on the ServiceNow® mobile platform. You should activate the ITSM Mobile Experience (com.sn_itsm_mobile) plugin that enables the ITSM mobile application.

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