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Create a credential store type for Password Reset

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Create a credential store type for Password Reset

You can create a custom credential store type if the base-system types do not meet your needs.

Before you begin

Role required: password_reset_admin or password_reset_credential_manager

Procedure

  1. Navigate to Password Reset > Extensions > Credential Store Types.
  2. Click New, enter a unique and meaningful Name and Description.
  3. To use password reset subflows in IntegrationHub, leave the Use Flow selected.
    Select the subflows created for the third-party application.
    Note: See Customize password reset processes and integrate third-party credential services for information on creating provider-specific subflows.
    Subflow Description
    Unlock user flow Defines process to unlock a user.
    Password reset flow Unlocks the specified user account. Expires the current password and changes the password to the provided new password if it conforms to the password format and history policies.
    Password change flow Changes the password of an authenticated and unlocked user account to the provided new password. Verifies the new password conforms to the password format and history policies. Displays an error if the user is not authenticated or is locked out. Use the Password Reset flow to unlock a locked user account and require a password change.
    Get user lock state flow Retrieves the lock status of a local ServiceNow user account.
    Connection test flow Defines how to test the connection.
  4. To use the password reset workflows in Orchestration, clear the Use Flow check box.
    Note: You may need to configure the form to see the Get user lock state workflow and the Unlock user workflow.
    Field Description
    Password Reset workflow Subflow that defines the credential store processing. Password Reset workflows are available to use as a model. Provide scripts for each of the activities defined for the subflow. For more information about how to create a workflow, see Create a workflow. For installed workflows, see Installed with Password Reset.
    Connection test workflow Subflow that defines how to test the connection. Connection test workflows are available to use as a model. If you create a connection test subflow, provide scripts for each of the activities defined for the subflow. For installed workflows, see Installed with Password Reset.
    Get user lock state workflow Subflow that defines how to get the user lock state. Get user lock state workflows are available to use as a model. Provide scripts for each of the activities defined for the subflow. For more on how to create a workflow, see Create a workflow. For installed workflows, see Installed with Password Reset.
    Unlock user workflow Subflow that defines how to unlock a user. Unlock user workflows are available to use as a model. If you create a connection test subflow, provide scripts for each of the activities defined for the subflow. For installed workflows, see Installed with Password Reset.
  5. Click Submit.
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