Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Recall a processed time card

Log in to subscribe to topics and get notified when content changes.

Recall a processed time card

You can recall an incorrect time card in the Approved or Processed state to return it to the submitter. The submitter can then make the necessary changes and resubmit the time card.

Before you begin

Role required: timecard_approver or timecard_admin

About this task

The recall option is available only if the Allow recall option is selected on the associated time sheet policy.

Procedure

  1. Navigate to Time Sheets > Time Sheet Portal.
  2. Click the My Time Sheet list and select a user under My Resources.
  3. Navigate through the Calendar widget to select the time sheet.
    The time sheet must be within the recall period specified in the time sheet policy.
  4. To recall a time card, click the more actions icon (More actions icon) and select the Recall option.

Result

  • Changes the state of the time card to Recalled. The state of the associated time sheet also changes to Recalled until all time cards in the time sheet are approved or processed again.
  • Reverts the actual effort and resource hours in a project or demand created when the time card for a task type was approved.
  • Creates negative expense lines to zero out the corresponding expense lines created when the time card was approved.
  • Returns the associated time sheet to its submitter for modifications.
Feedback