Now Mobile for HR Service Delivery

View HR requests

Employees can view all of their HR requests by navigating to the Services tab, and tapping My Requests. Opening an HR request takes them to the HR ticket page, where they can learn more about the details of their case. Note: The HR ticket page is where users can view the details of an HR case. For further information on how to configure the HR ticket page for individual HR services, see now-HR ticket page.

Request help

Employees can submit HR requests by navigating to the Services tab and browsing the HR service catalog. They can also tap the plus icon, and then tap Create HR case to create a general inquiry HR case. For further information on how to manage the HR service catalog and catalog items, see HR service catalog management.

Complete HR tasks

	Employees can view and complete their HR tasks, such as signing electronic documents, uploading attachments, and watching videos. For further information on how to create HR tasks for an HR case, see Add an HR task to an HR case and Configure an HR task template.
Employees can sign electronic documents with their typed or drawn e-signature, credentials, or as an acknowledgment. For further information on how to use e-signature with HR tasks, see HR e-signature.
	Employees can add relevant attachments, including photos, videos, and files.
Employees can watch videos, such as for new hire onboarding, training, and more.

Chat with a virtual agent

If enabled, employees can chat with a virtual agent. See Enable Agent Chat in Now Mobile app and HR Virtual Agent conversations for further information.

Activation information

Now Mobile for HR Service Delivery is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate Now Mobile for HR.