Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Now Mobile app for HR Service Delivery

Log in to subscribe to topics and get notified when content changes.

Now Mobile app for HR Service Delivery

Enable your employees to view HR requests, request help, complete HR tasks, and more using the new Now Mobile app for HR Service Delivery.

View HR requests

Example of the HR ticket page showing the activity sets timeline for a lifecycle event case. Employees can view all of their HR requests by navigating to the Services tab, and tapping My Requests. Opening an HR request takes them to the HR ticket page, where they can learn more about the details of their case.
Note: The HR ticket page is where users can view the details of an HR case. For further information on how to configure the HR ticket page for individual HR services, see now-HR ticket page.

Request help

Employees can submit HR requests by navigating to the Services tab and browsing the HR service catalog. They can also tap the plus icon, and then tap Create HR case to create a general inquiry HR case. For further information on how to manage the HR service catalog and catalog items, see HR service catalog management. Submit HR requests through the Now Mobile app.

Complete HR tasks

View HR tasks on the Now Mobile app. Employees can view and complete their HR tasks, such as signing electronic documents, uploading attachments, and watching videos. For further information on how to create HR tasks for an HR case, see Add an HR task to an HR case and Configure an HR task template.
Employees can sign electronic documents with their typed or drawn e-signature, credentials, or as an acknowledgment. For further information on how to use e-signature with HR tasks, see HR e-signature. Example of an HR task for e-signature.
Example of an HR task for upload document. Employees can add relevant attachments, including photos, videos, and files.
Employees can watch videos, such as for new hire onboarding, training, and more. Example of an HR task for video.

Chat with a virtual agent

Using HR Virtual Agent in the Now Mobile app. If enabled, employees can chat with a virtual agent. See Enable Agent Chat in Now Mobile app and HR Virtual Agent conversations for further information.

Activation information

Now Mobile for HR Service Delivery is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate Now Mobile for HR.

Feedback