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Emergency Outreach

Notify employees of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request an employee response. You can also configure other preferred communication channels.

Emergency Outreach was developed with other ServiceNow® Emergency Response Management apps to monitor and aid in stopping the community spread of infectious diseases, such as COVID-19 among employees. With the release of additional ServiceNow®Safe Workplace suite apps, companies are able to manage an emergency situation from the outbreak through the reopening of the workplace.

Some of the Safe Workplace suite apps leverage the Emergency Outreach notification feature to communicate with employees.

Employee Readiness Surveys provides an outreach notification with a link to a survey to assess employee readiness to return to the workplace. Customize the notification and the survey to address your company’s concerns.
Employee Health Screening uses outreach notifications to request that employees submit their health status verification each day before they can return to the workplace.
Contact Tracing uses the following outreach notifications:
- An outreach notification to request that employees in the workplace provide a list of employees that they were in contact with throughout the day. The daily log notification can be scheduled and sent at a certain time every workday or as needed. Keeping daily logs enables contact tracers to follow up with impacted users when an employee is affected.
- An outreach notification to request that employees review the organization's privacy policy and provide their consent to use their data for contact tracing.
- An outreach notification to potentially exposed contacts in an exposure case to notify them that they might have been potentially exposed to an affected employee at the workplace.

Note: Safe Workplace suite apps require a subscription. Install Emergency Outreach first, then install the Safe Workplace suite app.

Emergency Outreach mobile application for a health check in.

Important: The mobile push capability cannot be used by a US federal customer that is in the FedMod or FedRamp/IL4 (GCC) environment.

Use guided setup to implement Safe Workplace suite apps: The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

Use with other Emergency Response Management applications

The Emergency Response Management applications, built on the Now Platform®, assist companies in their emergency response efforts. With the Emergency Exposure Management application, you can identify employees who might have been exposed to affected employees. Through the Emergency Self Report application, employees can self-report their health status. Managers can track the health status of their direct reports so that work can be reassigned and response teams can monitor the overall data and trends. Both applications are available in the ServiceNow Store.

Emergency Response Management for federal customers

Federal customers using IL4 or FedRAMP environments will see the apps ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet US federal regulations and guidelines. FedRamp IL4 and FedRamp Mod/L2 customers will need to configure the Emergency Outreach application to use email only instead of email and Now® Mobile notifications.

Note: The Emergency Outreach application has an optional mobile push capability that cannot be used by a US federal customer in the FedMod or FedRamp/IL4 (GCC) environment at this time. They will still be able to use the app with email as a primary means of reaching their employees. These customers also cannot use the Emergency Response Management for Now Mobile app.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response apps [KB0030258] article in the Store Help Center for more information.

Notice regarding use by employers

All decisions in connection with the implementation of this application are at the sole decision of the Employer utilizing this application. Employers agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Employers remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Employers’ specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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Emergency Outreach

Some of the Safe Workplace suite apps leverage the Emergency Outreach notification feature to communicate with employees.

Employee Readiness Surveys provides an outreach notification with a link to a survey to assess employee readiness to return to the workplace. Customize the notification and the survey to address your company’s concerns.
Employee Health Screening uses outreach notifications to request that employees submit their health status verification each day before they can return to the workplace.
Contact Tracing uses the following outreach notifications:
- An outreach notification to request that employees in the workplace provide a list of employees that they were in contact with throughout the day. The daily log notification can be scheduled and sent at a certain time every workday or as needed. Keeping daily logs enables contact tracers to follow up with impacted users when an employee is affected.
- An outreach notification to request that employees review the organization's privacy policy and provide their consent to use their data for contact tracing.
- An outreach notification to potentially exposed contacts in an exposure case to notify them that they might have been potentially exposed to an affected employee at the workplace.

Note: Safe Workplace suite apps require a subscription. Install Emergency Outreach first, then install the Safe Workplace suite app.

Emergency Outreach mobile application for a health check in.

Important: The mobile push capability cannot be used by a US federal customer that is in the FedMod or FedRamp/IL4 (GCC) environment.

Use guided setup to implement Safe Workplace suite apps: The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

Use with other Emergency Response Management applications

Emergency Response Management for federal customers

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response apps [KB0030258] article in the Store Help Center for more information.

Notice regarding use by employers

Notice regarding use by government agencies

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Use with other Emergency Response Management applications

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Use with other Emergency Response Management applications

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