Configure signatures in quick messages and email client templates

Configure signatures in quick messages and email client templates to include attributes of the logged-in user such as name, phone number, designation, or punch-line. Ensuring that customers receive emails with uniform signatures enhances the user experience.

While creating predefined content in quick messages or email client templates, including ${current_user} and $[current_user.title} in the message body substitutes the agent name and designation when an agent replies to a customer. The agent saves time when the signature is automatically appended. Following is an example of the message body text template.

Hi ${consumer.name}${contact.name},

Thank you for writing to us.

<<<Please type your response here before sending this email>>>

We hope this information was helpful.
For any further information, please reply to this email.

Regards,
${current_user}
${current_user.title}

When an agent replies to the customer with the template that you have predefined, the following message is automatically filled. The ${current user} is replaced by John Jason, which is the agent name and ${current_user.title} is replaced by the agent designation.

Hi Amy Chen,

Thank you for writing to us.

<<<Please type your response here before sending this email>>>

We hope this information was helpful.
For any further information, please reply to this email.

Regards,
John Jason
Customer Service Representative

Similarly, you can refer to the attributes in the sys_user table such as the address or phone number.

The following video provides an overview of configuring signatures in quick messages and email client templates.