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    Home New York Customer Service Management Customer Service Management Customer Service Management Configure Customer Service Management Communication channels Customer service email channel Configure signatures in quick messages and email client templates

    Configure signatures in quick messages and email client templates

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    Configure signatures in quick messages and email client templates

    Configure signatures in quick messages and email client templates to include attributes of the logged-in user such as name, phone number, designation, or punch-line. Ensuring that customers receive emails with uniform signatures enhances the user experience.

    While creating predefined content in quick messages or email client templates, including ${current_user} and $[current_user.title} in the message body substitutes the agent name and designation when an agent replies to a customer. The agent saves time when the signature is automatically appended. Following is an example of the message body text template.

    Hi ${consumer.name}${contact.name},
    
    Thank you for writing to us.
    
    <<<Please type your response here before sending this email>>>
    
    We hope this information was helpful.
    For any further information, please reply to this email.
    
    Regards,
    ${current_user}
    ${current_user.title}

    When an agent replies to the customer with the template that you have predefined, the following message is automatically filled. The ${current user} is replaced by John Jason, which is the agent name and ${current_user.title} is replaced by the agent designation.

    Hi Amy Chen,
    
    Thank you for writing to us.
    
    <<<Please type your response here before sending this email>>>
    
    We hope this information was helpful.
    For any further information, please reply to this email.
    
    Regards,
    John Jason
    Customer Service Representative

    Similarly, you can refer to the attributes in the sys_user table such as the address or phone number.

    The following video provides an overview of configuring signatures in quick messages and email client templates.

    Related tasks
    • Create an email template
    • Define a quick message

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      Configure signatures in quick messages and email client templates

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure signatures in quick messages and email client templates

      Configure signatures in quick messages and email client templates to include attributes of the logged-in user such as name, phone number, designation, or punch-line. Ensuring that customers receive emails with uniform signatures enhances the user experience.

      While creating predefined content in quick messages or email client templates, including ${current_user} and $[current_user.title} in the message body substitutes the agent name and designation when an agent replies to a customer. The agent saves time when the signature is automatically appended. Following is an example of the message body text template.

      Hi ${consumer.name}${contact.name},
      
      Thank you for writing to us.
      
      <<<Please type your response here before sending this email>>>
      
      We hope this information was helpful.
      For any further information, please reply to this email.
      
      Regards,
      ${current_user}
      ${current_user.title}

      When an agent replies to the customer with the template that you have predefined, the following message is automatically filled. The ${current user} is replaced by John Jason, which is the agent name and ${current_user.title} is replaced by the agent designation.

      Hi Amy Chen,
      
      Thank you for writing to us.
      
      <<<Please type your response here before sending this email>>>
      
      We hope this information was helpful.
      For any further information, please reply to this email.
      
      Regards,
      John Jason
      Customer Service Representative

      Similarly, you can refer to the attributes in the sys_user table such as the address or phone number.

      The following video provides an overview of configuring signatures in quick messages and email client templates.

      Related tasks
      • Create an email template
      • Define a quick message

      Tags:

      Feedback

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