Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Customer Service Management
Table of Contents
Choose your release version
    Home New York Customer Service Management Customer Service Management Communities Configure a community Community Service Portal Add featured content in a community

    Add featured content in a community

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Add featured content in a community

    Add or edit featured content in a community to appear in the Featured Content section on the community homepage, forum homepage, or both.

    Before you begin

    Set the following properties as required.
    Table 1. Featured content properties
    Property name Description
    sn_communities.default_featured_days Default number of days for content to be featured. End date is calculated from the date the content is featured on.
    sn_communities.max_featured_limit Maximum amount of featured content at forum or at global level.
    sn_communities.featured_global_notify_user Send notifications to community users when content is featured on the community homepage. This property is inactive by default.
    Note: Notifications are always sent to community administrators and moderators.

    To send out email notifications when featured content expires, set the Featured Content Expire scheduled job to Active.

    Role required: sn_communities.admin, sn_communities.community_moderator, sn_communities.forum_admin, or sn_communities.forum_moderator

    Procedure

    1. Navigate to the community homepage.
    2. Click the content you want to feature.
      Note: Question and Answer content types are not enabled for featuring by default. To enable Question or Answer content types for featuring, navigate to Community > Administration > Content Types. Click the content type you want to enable and select the Allow Featuring check box. In the same way, you can also disable content types for featuring.
    3. Click ... and Mark as featured.
    4. On the Feature Content pop-up window, select whether to feature the content on the community homepage or in a specific forum.
      A notification that content has been featured is sent out to the author of the content, community users who commented on the post, and community users who are subscribed to the post. If featured content has expired or is removed from the featured content list by another user, community and forum administrators are notified.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Add featured content in a community

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Add featured content in a community

      Add or edit featured content in a community to appear in the Featured Content section on the community homepage, forum homepage, or both.

      Before you begin

      Set the following properties as required.
      Table 1. Featured content properties
      Property name Description
      sn_communities.default_featured_days Default number of days for content to be featured. End date is calculated from the date the content is featured on.
      sn_communities.max_featured_limit Maximum amount of featured content at forum or at global level.
      sn_communities.featured_global_notify_user Send notifications to community users when content is featured on the community homepage. This property is inactive by default.
      Note: Notifications are always sent to community administrators and moderators.

      To send out email notifications when featured content expires, set the Featured Content Expire scheduled job to Active.

      Role required: sn_communities.admin, sn_communities.community_moderator, sn_communities.forum_admin, or sn_communities.forum_moderator

      Procedure

      1. Navigate to the community homepage.
      2. Click the content you want to feature.
        Note: Question and Answer content types are not enabled for featuring by default. To enable Question or Answer content types for featuring, navigate to Community > Administration > Content Types. Click the content type you want to enable and select the Allow Featuring check box. In the same way, you can also disable content types for featuring.
      3. Click ... and Mark as featured.
      4. On the Feature Content pop-up window, select whether to feature the content on the community homepage or in a specific forum.
        A notification that content has been featured is sent out to the author of the content, community users who commented on the post, and community users who are subscribed to the post. If featured content has expired or is removed from the featured content list by another user, community and forum administrators are notified.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login