Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform capabilities
Table of Contents
Choose your release version
    Home Madrid Now Platform Capabilities Now Platform capabilities Knowledge Management Configure Knowledge Management Out-of-the-box Knowledge Management Performance Analytics Solutions

    Out-of-the-box Knowledge Management Performance Analytics Solutions

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Out-of-the-box Knowledge Management Performance Analytics Solutions

    Performance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

    Note: You can activate Performance Analytics solutions and in-form analytics on instances that have not licensed Performance Analytics to evaluate the functionality. However, to start collecting data you must license Performance Analytics.

    Performance Analytics Solutions

    Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.
    Important: Set up and test Out-of-the-box Performance Analytics Solutions on a sub-production instance before enabling them in production.
    Note:
    • Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.
    • Out-of-the-box solutions and in-form analytics provide all the configuration records required to analyze default applications. Customize these records for use in your production environment.

    To enable the solution for Knowledge Management, an admin can navigate to Performance Analytics > Guided Setup. Click Get Started then scroll to the section for Knowledge Management. The guided setup takes you through the entire setup and configuration process.

    New and deprecated versions of this solution

    In London, this Solution was replaced with a new version, com.snc.pa.knowledge_v2. If you activated an earlier version of the Solution and then upgraded your instance, you still have and can still use the earlier Solution. You can also activate the newer version.

    • Knowledge Management dashboard

      The Knowledge Management dashboard helps knowledge content owners and managers to determine the usage and quality of their knowledge content and ensure the proper processes and procedures are being followed for content creation.

    Related topics
    • All Out-of-the-box Performance Analytics Solutions
    • Get licensed Performance Analytics

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Out-of-the-box Knowledge Management Performance Analytics Solutions

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Out-of-the-box Knowledge Management Performance Analytics Solutions

      Performance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

      Note: You can activate Performance Analytics solutions and in-form analytics on instances that have not licensed Performance Analytics to evaluate the functionality. However, to start collecting data you must license Performance Analytics.

      Performance Analytics Solutions

      Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.
      Important: Set up and test Out-of-the-box Performance Analytics Solutions on a sub-production instance before enabling them in production.
      Note:
      • Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.
      • Out-of-the-box solutions and in-form analytics provide all the configuration records required to analyze default applications. Customize these records for use in your production environment.

      To enable the solution for Knowledge Management, an admin can navigate to Performance Analytics > Guided Setup. Click Get Started then scroll to the section for Knowledge Management. The guided setup takes you through the entire setup and configuration process.

      New and deprecated versions of this solution

      In London, this Solution was replaced with a new version, com.snc.pa.knowledge_v2. If you activated an earlier version of the Solution and then upgraded your instance, you still have and can still use the earlier Solution. You can also activate the newer version.

      • Knowledge Management dashboard

        The Knowledge Management dashboard helps knowledge content owners and managers to determine the usage and quality of their knowledge content and ensure the proper processes and procedures are being followed for content creation.

      Related topics
      • All Out-of-the-box Performance Analytics Solutions
      • Get licensed Performance Analytics

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login