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Mute or kick a conference call participant

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Mute or kick a conference call participant

As a communications manager, you can mute or kick conference call participants.

Before you begin

Role required: notify_admin, major_incident_manager, or communication_manager

Before starting this procedure, ensure there is an active conference call with one or more participants.

Note: Any participant with the host flag set to active, can mute or kick a participant from a conference call.


  1. Navigate to Notify > Conference Calls.
  2. Select a conference call.
  3. In the Notify Conference Call Participants related list, select a participant.
  4. Click Mute or Kick.
    Note: You can unmute a muted participant. A kicked participant may rejoin the conference call by calling in again.