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Using Notify with On-Call Scheduling

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Using Notify with On-Call Scheduling

When using both Notify and On-Call Scheduling, you can send On-call escalation notifications as SMS messages, in addition to emails.

Certain configuration steps are required to use Notify with On-Call Scheduling.
  • You must add at least one Notify phone number to the On-Call Group number group. This group is configured by default to handle inbound SMS responses (via On-Call: Check Assignment Response) that accepts or rejects an on-call assignment and to handle outbound voice calls (via On-Call: Assign by Acknowledgement Voice) to accept or reject assignments.
  • You must configure workflows, such as the On-Call: Assign by Acknowledgement to drive escalations via SMS and Voice.
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