Contents Now Platform Capabilities Previous Topic Next Topic Using Notify with On-Call Scheduling Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Using Notify with On-Call Scheduling When using both Notify and On-Call Scheduling, you can send On-call escalation notifications as SMS messages, in addition to emails. Certain configuration steps are required to use Notify with On-Call Scheduling. You must add at least one Notify phone number to the On-Call Group number group. This group is configured by default to handle inbound SMS responses (via On-Call: Check Assignment Response) that accepts or rejects an on-call assignment and to handle outbound voice calls (via On-Call: Assign by Acknowledgement Voice) to accept or reject assignments. You must configure workflows, such as the On-Call: Assign by Acknowledgement to drive escalations via SMS and Voice. Set up Notify with On-Call SchedulingYou can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.Controlling the on-call communication channel with NotifyConfigure On-Call Scheduling with Notify to always use a user's preferred communication channel.Call a user from the WebRTC UIMake outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details modal and on-call calendar.Key differences between on-call scheduling with NotifyNow and with NotifyThere are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify. On this page Send Feedback Previous Topic Next Topic
Using Notify with On-Call Scheduling When using both Notify and On-Call Scheduling, you can send On-call escalation notifications as SMS messages, in addition to emails. Certain configuration steps are required to use Notify with On-Call Scheduling. You must add at least one Notify phone number to the On-Call Group number group. This group is configured by default to handle inbound SMS responses (via On-Call: Check Assignment Response) that accepts or rejects an on-call assignment and to handle outbound voice calls (via On-Call: Assign by Acknowledgement Voice) to accept or reject assignments. You must configure workflows, such as the On-Call: Assign by Acknowledgement to drive escalations via SMS and Voice. Set up Notify with On-Call SchedulingYou can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.Controlling the on-call communication channel with NotifyConfigure On-Call Scheduling with Notify to always use a user's preferred communication channel.Call a user from the WebRTC UIMake outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details modal and on-call calendar.Key differences between on-call scheduling with NotifyNow and with NotifyThere are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.
Using Notify with On-Call Scheduling When using both Notify and On-Call Scheduling, you can send On-call escalation notifications as SMS messages, in addition to emails. Certain configuration steps are required to use Notify with On-Call Scheduling. You must add at least one Notify phone number to the On-Call Group number group. This group is configured by default to handle inbound SMS responses (via On-Call: Check Assignment Response) that accepts or rejects an on-call assignment and to handle outbound voice calls (via On-Call: Assign by Acknowledgement Voice) to accept or reject assignments. You must configure workflows, such as the On-Call: Assign by Acknowledgement to drive escalations via SMS and Voice. Set up Notify with On-Call SchedulingYou can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.Controlling the on-call communication channel with NotifyConfigure On-Call Scheduling with Notify to always use a user's preferred communication channel.Call a user from the WebRTC UIMake outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details modal and on-call calendar.Key differences between on-call scheduling with NotifyNow and with NotifyThere are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.
