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    Home Madrid Now Platform Capabilities Now Platform capabilities Notify Using Notify with On-Call Scheduling

    Using Notify with On-Call Scheduling

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    Using Notify with On-Call Scheduling

    When using both Notify and On-Call Scheduling, you can send On-call escalation notifications as SMS messages, in addition to emails.

    Certain configuration steps are required to use Notify with On-Call Scheduling.
    • You must add at least one Notify phone number to the On-Call Group number group. This group is configured by default to handle inbound SMS responses (via On-Call: Check Assignment Response) that accepts or rejects an on-call assignment and to handle outbound voice calls (via On-Call: Assign by Acknowledgement Voice) to accept or reject assignments.
    • You must configure workflows, such as the On-Call: Assign by Acknowledgement to drive escalations via SMS and Voice.
    • Set up Notify with On-Call Scheduling

      You can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.

    • Controlling the on-call communication channel with Notify

      Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.

    • Call a user from the WebRTC UI

      Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details modal and on-call calendar.

    • Key differences between on-call scheduling with NotifyNow and with Notify

      There are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.

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      Using Notify with On-Call Scheduling

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Using Notify with On-Call Scheduling

      When using both Notify and On-Call Scheduling, you can send On-call escalation notifications as SMS messages, in addition to emails.

      Certain configuration steps are required to use Notify with On-Call Scheduling.
      • You must add at least one Notify phone number to the On-Call Group number group. This group is configured by default to handle inbound SMS responses (via On-Call: Check Assignment Response) that accepts or rejects an on-call assignment and to handle outbound voice calls (via On-Call: Assign by Acknowledgement Voice) to accept or reject assignments.
      • You must configure workflows, such as the On-Call: Assign by Acknowledgement to drive escalations via SMS and Voice.
      • Set up Notify with On-Call Scheduling

        You can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.

      • Controlling the on-call communication channel with Notify

        Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.

      • Call a user from the WebRTC UI

        Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details modal and on-call calendar.

      • Key differences between on-call scheduling with NotifyNow and with Notify

        There are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.

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