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Configure knowledge subscriptions

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Configure knowledge subscriptions

Configure knowledge subscriptions by activating the Knowledge Management Advanced plugin and setting the subscription properties.

Before you begin

Ensure that the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated.
Note: The Knowledge Management Advanced plugin activates the Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions).

Role required: knowledge_admin or admin

Procedure

  1. Navigate to Knowledge > Administration > Properties.
  2. In the KM Subscription Properties section, configure the following properties.
    PropertyDescription
    Enable subscribe feature for KM

    [glide.knowman.enable_km_subscription]

    Enables or disables the Knowledge Management knowledge subscriptions feature.
    List of roles (comma-separated) who can have subscription feature

    [glide.knowman.enable_km_subscription.roles]

    A comma-separated list of the roles that can use the knowledge subscriptions feature and subscribe to knowledge bases and articles.
    List of workflow states (comma-separated) that can have subscription feature

    [glide.knowman.enable_km_subscription.workflow_state]

    A comma-separated list of the article states for which the knowledge subscription feature is available. The default states include Draft, Review, and Published.
  3. Click Save.
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