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Activate La Jolla theme branding

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Activate La Jolla theme branding

Activate the Service Portal La Jolla Brand to apply the latest ServiceNow branding, which includes WCAG-AA compliance for contrast. This plugin is active by default on new instances, but admins must activate the plugin on instances upgraded from earlier versions.

Before you begin

Role required: admin

About this task

The Service Portal La Jolla Brand Update activates these related plugins if they are not already active.
Table 1. Plugins for Service Portal La Jolla Brand Update
Plugin Description
Service Portal La Jolla Brand


This plugin updates your /sp and /sp_config portals with the ServiceNow La Jolla branding. If the portal record has not been modified, the logo, favicon, login page background image, hero banner, theme, and widget instance options are updated.
Note: If you have modified the /sp or sp_config portal pages before installing the plugin, you may not see all elements of the La Jolla branding. All branding images are located in the db_image table for manual updates to your custom portals.

To purchase a subscription, contact your ServiceNow account manager. After purchasing the subscription, activate the plugin within the production instance.

You can evaluate the feature on a sub-production instance without charge by requesting it from the HI Customer Service System.


  1. Navigate to System Definition > Plugins.

    A banner appears to notify you that you are in the All Applications page, which contains plugins and ServiceNow Store applications.

    To redirect to the legacy list view for plugins, click the link.
    Legacy list banner
  2. Find the plugin with the filter criteria and search bar.

    You can search for the plugin by its name or ID.

    If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.
  3. Activate the plugin.

    You can activate the plugin directly from the All Applications page or view more details about the plugin before activating it.

    • If you are certain that you have the correct plugin, click Install, and then click Activate in the dialog box that appears.
      Plugin dialog box
    • To view plugin details before activation:
      1. Click the plugin name.
      2. On the form, click the Activate/Update related link.
      3. On the dialog box that appears, review the dependent plugins.

        If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already.

      4. If demo data is available and you want to install it, click Load demo data.

        Some plugins include demo data, which are sample records that illustrate plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form.

      5. Click Activate.