Activate the Service Portal La Jolla Brand to apply the latest ServiceNow branding, which includes
WCAG-AA compliance for contrast. This plugin is active by default on new instances, but
admins must activate the plugin on instances upgraded from earlier versions.
The Service Portal La Jolla Brand Update
related plugins if they are not already active.
Table 1. Plugins for Service Portal La Jolla Brand Update
|Service Portal La Jolla
|This plugin updates your /sp and /sp_config portals with the
ServiceNow La Jolla branding. If the portal record has not been
modified, the logo, favicon, login page background image, hero
banner, theme, and widget instance options are updated.
Note: If you have modified the /sp or
sp_config portal pages before installing the plugin, you
may not see all elements of the La Jolla branding. All branding images are located
in the db_image table for manual updates to your custom
To purchase a subscription, contact your ServiceNow account
manager. After purchasing the subscription, activate the plugin within the
You can evaluate the feature on a sub-production instance without
charge by requesting it from the HI Customer Service System.
A banner appears to notify you that you are in the All Applications page,
which contains plugins and ServiceNow Store
To redirect to the legacy list view for plugins, click the link.
Find the plugin with the filter criteria and search
If you cannot find a plugin, you may have to request it from
To request a plugin, follow the steps in Request a
You can search for the plugin by its name or ID.
Activate the plugin.
You can activate the plugin directly from the All Applications page or view
more details about the plugin before activating it.
- If you are certain that you have the correct plugin, click
Install, and then click
Activate in the dialog box that appears.
- To view plugin details before activation:
- Click the plugin name.
- On the form, click the Activate/Update
- On the dialog box that appears, review the dependent plugins.
your plugin requires dependent plugins, they are activated
automatically when you activate your plugin if they are not
- If demo data is available and you want to install it, click
Load demo data.
Some plugins include
demo data, which are sample records that illustrate plugin
features for common use cases. Load demo data when you first
activate the plugin on a development or test instance. You can
always load demo data later by clicking Load demo
data only on the plugin form.
- Click Activate.