Activate the Service Portal La Jolla Brand to apply the latest ServiceNow branding, which includes
WCAG-AA compliance for contrast. This plugin is active by default on new instances, but
admins must activate the plugin on instances upgraded from earlier versions.
The Service Portal La Jolla Brand Update
related plugins if they are not already active.
Table 1. Plugins for Service Portal La Jolla Brand Update
|Service Portal La Jolla
|This plugin updates your /sp and /sp_config portals with the
ServiceNow La Jolla branding. If the portal record has not been
modified, the logo, favicon, login page background image, hero
banner, theme, and widget instance options are updated.
Note: If you have modified the /sp or
sp_config portal pages before installing the plugin, you
may not see all elements of the La Jolla branding. All branding images are located
in the db_image table for manual updates to your custom
To purchase a subscription, contact your ServiceNow account
manager. After purchasing the subscription, activate the plugin within the
You can evaluate the feature on a sub-production instance without
charge by requesting it from the HI Customer Service System.
Find and click the plugin name.
On the System Plugin form, review the plugin
details and then click the Activate/Upgrade related
If the plugin depends on other plugins, these plugins are listed along with
their activation status.
If the plugin has optional features that depend on other plugins, those
plugins are listed under Some files will not be loaded because
these plugins are inactive. The optional features are not
installed until the listed plugins are installed (before or after the
installation of the current plugin).
If available, select the Load demo data check box.
Some plugins include demo data, which are sample records that are designed to
illustrate plugin features for common use cases. Loading demo data is a good
practice when you first activate the plugin on a development or test
You can also load demo data after the plugin is activated by clicking the
Load Demo Data Only related link on the System