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Activate La Jolla theme branding

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Activate La Jolla theme branding

Activate the Service Portal La Jolla Brand to apply the latest ServiceNow branding, which includes WCAG-AA compliance for contrast. This plugin is active by default on new instances, but admins must activate the plugin on instances upgraded from earlier versions.

Before you begin

Role required: admin

About this task

The Service Portal La Jolla Brand Update activates these related plugins if they are not already active.
Table 1. Plugins for Service Portal La Jolla Brand Update
Plugin Description
Service Portal La Jolla Brand


This plugin updates your /sp and /sp_config portals with the ServiceNow La Jolla branding. If the portal record has not been modified, the logo, favicon, login page background image, hero banner, theme, and widget instance options are updated.
Note: If you have modified the /sp or sp_config portal pages before installing the plugin, you may not see all elements of the La Jolla branding. All branding images are located in the db_image table for manual updates to your custom portals.

To purchase a subscription, contact your ServiceNow account manager. After purchasing the subscription, activate the plugin within the production instance.

You can evaluate the feature on a sub-production instance without charge by requesting it from the HI Customer Service System.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that depend on other plugins, those plugins are listed under Some files will not be loaded because these plugins are inactive. The optional features are not installed until the listed plugins are installed (before or after the installation of the current plugin).

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data, which are sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good practice when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.