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Call workflow activity

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Call workflow activity

The Call activity makes outbound phone calls using a Notify workflow. This workflow activity can be added to any table.

Input variables

Input variables determine the initial behavior of the activity.

Table 1. Input variables
Variable Description
Notify Number The Notify phone number to make the call from. When you initiate a call, the outgoing call workflow for the number group associated with this number runs.
Phone number to call The E.164-compliant phone number to call.
Advanced Select this check box to use a script to determine number to call, and the Notify number to call from instead of using the Phone number to call and Notify Number variables.
Script Define a script that controls which number to call. This script should return a string listing the Notify number sys_id, as well as the phone number to call, such as {notify_number: 'sys_id', phone_number: '+316...'}


The conditions determine which transition comes after this activity. The call activity does not specify any conditions by default.

You can add an error condition to this activity. The activity transitions through the error condition if the call could not be set up due to invalid data returned by the advanced script.