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Manage transitions between workflow activities

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Manage transitions between workflow activities

Transitions define the processing path of the workflow, depending on conditions defined in each activity.

About this task

All conditions in an activity must have a transition and all transitions must have a connection to another activity or to the End activity.
Run the workflow validation tool prior to publishing to detect missing or disconnected transitions that could cause a workflow to hang.


  1. Add transitions to the workflow using either of these methods:
    • Drag and drop an activity directly onto a transition line to connect it to the adjacent activities. The transition line turns blue when the connection is made. The system updates the transitions automatically to reflect the new sequence.
      Add a transition by dragging and dropping an activity on an existing transition line.
    • Drag the activity to an open area in the canvas and create the transitions manually. Click the yellow square on the right side of the activity condition and drag a connector to the next task.
      Draw a line from one activity to another to create a transition manually.
  2. You can draw multiple transitions from the same activity condition if the activity executes concurrently.
  3. To remove a transition, click to highlight it, and then press Delete.

Custom activity transitions

Controls on the Approval - User activity enable an administrator to add additional workflow transitions to the activity other than the default transitions of Approved or Rejected.

Transitions defined using this method do not become a permanent feature of the Approval - User activity. After a new transition is configured, that transition must be applied manually to subsequent instances of the activity, where desired.