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Monitoring how your resources are allocated for subscriptions

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Monitoring how your resources are allocated for subscriptions

Manage and monitor how resources, such as users, custom tables, or nodes, are allocated to your organization's subscriptions throughout the life cycle of your subscriptions. By monitoring the usage of your subscribed applications, you can make better decisions about your subscription purchases.

A typical subscription life cycle is as follows:
  1. You receive and view subscriptions after you are notified by email that subscription information has successfully downloaded to your instance. See View your subscription applications and allocation levels.
  2. You allocate your fulfiller users to Per-User subscriptions by using the Subscriptions module. Allocation is typically a one-time task with minor maintenance. To learn how to allocate users to this type of subscription, see Allocating users to a Per-User subscription.
    Note: The Now Platform instance automatically allocates all other subscription types.
  3. If a subscription contains a custom table entitlement, you allocate the custom tables that are created in a production instance to the subscription entitlement. To learn how to allocate custom tables, see Allocating your custom tables to a subscription entitlement.
  4. Monitor and adjust the subscription usage by verifying:
    • How many users are subscribed to specific subscriptions.
    • If you can allocate more users to specific subscriptions.
    • If you see users who are not subscribed. For example, you see out-of-policy users.
    • If some subscriptions are over-allocated. For example, too many subscribers might be allocated to a specific subscription.

    To learn how to monitor and adjust the subscription usage, see Monitor how resources are allocated to subscriptions and Monitor subscription compliance.

  5. You review the historical activity of the subscriptions by verifying:
    • How usage patterns have changed over time.
    • If a particular application has a high demand.

    To learn about reviewing historical subscription activity, see View your subscription applications and allocation levels and View Subscription Management history reports.

  6. You review the subscriptions that your organization has purchased and verify their allocation levels. To learn how to review subscriptions, see View your subscription applications and allocation levels.
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