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    Home Madrid Now Platform Capabilities Now Platform capabilities Notifications Email and SMS notifications Email setup Advanced email setup Enable using your own POP3 server

    Enable using your own POP3 server

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    Enable using your own POP3 server

    You can use your own POP3 server to store and receive email for the instance.

    Before you begin

    • Role required: admin
    • Email server required: POP3
    • Basic email properties: enabled

    Procedure

    1. On your POP3 server, create a mailbox for your instance that has a custom email address. For example, create a mailbox for service-desk@company.com.
    2. Navigate to System Mailboxes > Administration > Email Accounts.
      The system displays the list of available email accounts.
    3. (Optional) If you do not want to receive email sent to the instance@service-now.com mailbox, locate the record for ServiceNow POP3 and change Active to false.
      An instance can receive email from multiple POP3 accounts at the same time. Leaving theServiceNow POP3 account active allows the instance to receive email sent to the instance default email address.
      Example that shows how to set the ServiceNow POP3 account to false in the Email Accounts form so that email is not sent to the instance@service-now.com mailbox
    4. Click New.
      The system displays a blank Email Account form.
    5. Create an email account record for your POP3 server where the Type is POP3.
    6. From Related Links, click Test Connection.
      If the email account is valid, the system returns a success message.
      Example successful Completion code status for testing POP3 connection

    Example

    Figure 1. Receiving email using your own POP3 server
    Flow diagram that shows the steps that show how email is received on your POP3 server

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    Release version
    Choose your release version

      Enable using your own POP3 server

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Enable using your own POP3 server

      You can use your own POP3 server to store and receive email for the instance.

      Before you begin

      • Role required: admin
      • Email server required: POP3
      • Basic email properties: enabled

      Procedure

      1. On your POP3 server, create a mailbox for your instance that has a custom email address. For example, create a mailbox for service-desk@company.com.
      2. Navigate to System Mailboxes > Administration > Email Accounts.
        The system displays the list of available email accounts.
      3. (Optional) If you do not want to receive email sent to the instance@service-now.com mailbox, locate the record for ServiceNow POP3 and change Active to false.
        An instance can receive email from multiple POP3 accounts at the same time. Leaving theServiceNow POP3 account active allows the instance to receive email sent to the instance default email address.
        Example that shows how to set the ServiceNow POP3 account to false in the Email Accounts form so that email is not sent to the instance@service-now.com mailbox
      4. Click New.
        The system displays a blank Email Account form.
      5. Create an email account record for your POP3 server where the Type is POP3.
      6. From Related Links, click Test Connection.
        If the email account is valid, the system returns a success message.
        Example successful Completion code status for testing POP3 connection

      Example

      Figure 1. Receiving email using your own POP3 server
      Flow diagram that shows the steps that show how email is received on your POP3 server

      Tags:

      Feedback

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