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Activate Facilities Service Management

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Activate Facilities Service Management

The Facilities Service Management plugin (com.snc.facilities_service_automation) is available as a separate subscription. There are other facilities plugins that are provided with the subscription.

Before you begin

Role required: admin

About this task

This plugin includes demo data and activates related plugins if they are not already active.


  1. Navigate to System Definition > Plugins.

    A banner appears to notify you that you are in the All Applications page, which contains plugins and ServiceNow Store applications.

    To redirect to the legacy list view for plugins, click the link.
    Legacy list banner
  2. Find the plugin with the filter criteria and search bar.

    You can search for the plugin by its name or ID.

    If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.
  3. Activate the plugin.

    You can activate the plugin directly from the All Applications page or view more details about the plugin before activating it.

    • If you are certain that you have the correct plugin, click Install, and then click Activate in the dialog box that appears.
      Plugin dialog box
    • To view plugin details before activation:
      1. Click the plugin name.
      2. On the form, click the Activate/Update related link.
      3. On the dialog box that appears, review the dependent plugins.

        If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already.

      4. If demo data is available and you want to install it, click Load demo data.

        Some plugins include demo data, which are sample records that illustrate plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form.

      5. Click Activate.


Clone an instance
Use the system clone application to clone data from one instance to another. This application is useful when cloning a production instance over an existing non-production instance before developing or testing changes.
Sys_attachments are not cloned, including GeoJSON map files. GeoJSON map files are considered a large attachment by default. See the Exclude large attachment data field in Request a clone .
Note: As an option, you can download the GeoJSON maps from the source tables (fm_map_set and fm_map_set_tranformed) and upload to the destination.