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Software Asset Management release notes

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Software Asset Management release notes

ServiceNow® Software Asset Management product enhancements and updates in the Madrid release.

The Software Asset Management application lets you manage your software assets by automatically normalizing, reconciling, and reclaiming software assets.

Madrid upgrade and installation information

Warning: You must revert customizations after installing Software Asset Management for the first time, or upgrading from Software Asset Management Foundation plugin, for all features to function as intended. The Revert Customizations module in Software Asset Management administration reverts customizations of files related to Software Asset Management to base configuration that were skipped during the installation or upgrade process. For more information, see Revert Software Asset Management customizations.
Warning: If you upgrade to the Software Asset Management (com.snc.samp) plugin from the Software Asset Management plugin (com.snc.software_asset_management), you cannot revert to the Software Asset Management plugin (com.snc.software_asset_management).

New in the Madrid release

Watch this five-minute video for an overview of the new Software Asset Management features for the Madrid release.

SAP publisher pack
  • Use the SAP publisher pack to identify user access and named user assignments in a SAP environment to compare against signed SAP contracts. Identify non-compliant scenarios for named user licensing and optimize named user assignments based on user attributes.
  • SAP dashboard using Performance Analytics is activated with this publisher pack to forecast compliance and consumption.
License Workbench
Use the License Workbench to view reconciliation results for a given publisher from a single location to remediate compliance without clicking through the hierarchy of results.
Normalization and Content Service dashboard
Use the Normalization and Content Service dashboard to see current normalization rates and health of the content service in one view.
Reclamation by software last-used date
Identify and reclaim unused software using the last-used (activity) date as a proxy for usage metering data. The software last-used date can be collected using SCCM 2016 or SCCM 2012.
Quick tests for Software Asset Management
Validate the continued functionality of Software Asset Management after any configuration change such as an upgrade or after developing an application. All test suites and tests should pass on a default implementation. To validate a custom implementation, copy the automated tests and configure them for your customizations.

Changed in this release

Software Model and Software Entitlement changed form views
The Software Model form and Software Entitlement form have changed.

Work with your system administrator to ensure that updates to these forms are successfully applied if these forms have been previously customized.

Reconciliation Results navigation item changed to Historical Results
The Reconciliation Results list is located in Software Asset > Reconciliation > Historical Results navigation item.

Activation information

The Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins which also must be activated by ServiceNow personnel. See Request Software Asset Management.

For the Software Asset Management plugin (com.snc.software_asset_management) and Software Asset Management Foundation plugin (com.snc.sams) features of Asset Management, see ITSM Software Asset Management.