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All other Madrid fixes

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All other Madrid fixes

The Madrid release contains fixes to these problems.

Madrid was released on January 24, 2019.
Build date: 01-17-2019_1433
Build tag: glide-madrid-12-18-2018__patch0-01-08-2019
Important: For more information about how to upgrade an instance, see Upgrade to Madrid.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Madrid fixed problems, see KB0721455.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Madrid: Document Viewer, and ServiceNow mobile.

All other Madrid fixes

Problem category

Number

Short description

Activity Stream

PRB1259814

When an email is received, the activity log displays the wrong value

Activity Stream

PRB1271869

Property com.glide.attachment.max_get_size not working as expected

Activity Stream

PRB1292488

After upgrade from Istanbul to Kingston, the approval summarizer section does not show the work notes from Enhancement record

Activity Stream

PRB1304776

Activity formatter strips out the newline "\n" from fields

Activity Stream

PRB1272370

Hebrew - Live Forms do not display text correctly in Activities Filter

Activity Stream

PRB1294854

User record activity feed (history) Issue: Email Address field changes from a Sys ID to 'Empty' after a notification is triggered from the user table

Activity Stream

PRB1295781

When there are more than two Journal input fields, the selector shows fields that are not available on the form for that view

Activity Stream

PRB1295380

Journal Fields displayed on the form are based on the order configured within the Activities Formatter

Activity Stream

PRB1298929

On an incident record, changing the incident state (New -> Closed -> New) caused the journal field checkbox value to change

Activity Stream

PRB1301408

Activity Stream displays "Field Changes" instead of "Email Sent" or "Email Received" when the user checks or unchecks "Sent/Received Emails" in Configure available fields

Activity Stream

PRB1303119

In some cases the 'was' string changes to italics, causing changes in translations when using French

Activity Stream

PRB1310069

Posting comments to incidents moves them to the default domain

Activity Stream

PRB1312033

Navigating from global search exact match, to incident, to calendar history, then back to incident, causes invalid update to incidents using global Save UI Action

Activity Stream

PRB1312770

Journal field selector missing from the Activity Stream flyout when the user passes contextual ACLs

Activity Stream

PRB1315444

If an HTML field added to the activity stream changes, its content shows on the activity stream including HTML tags with High Security not active

Agent Workspace

PRB1294758

Long text in choice drop down field does not reformat correctly in the form UI if the browser window is made smaller or bigger

Agent Workspace

PRB1296744

Performance - Loading a chat in the workspace takes from 5 - 16 seconds for 100 user load

Agent Workspace

PRB1298889

When the property glide.invalid_query.returns_no_rows is set to true, Agent Assist is not showing any results based on the Table Configuration field

Agent Workspace

PRB1301589

When an incident is created via interaction, the opened_at field is populated with GMT time

Agent Workspace

PRB1306291

Agent Workspace - The list does not load or keeps spinning when an extended field is added to columns

Agent Workspace

PRB1308013

Agent Workspace ribbon for customer360 component will not load when the primary fields contain extended or dot-walked fields

Agent Workspace

PRB1309866

Reference Auto Completer Column values are concatenated in Workspace type-ahead

Agent Workspace

PRB1311921

Dot-walked fields in case tables (e.g. sn_customerservice_task) are not visible by non-admin users

Agent Workspace

PRB1313290

[Agent Workspace] A field cannot be made writable using a client script if it was first made read only using a client script

Agent Workspace

PRB1308206

When clicking the 'View Details' button after ordering an item, the user is taken to a page that displays 'No List Selected' and is no longer able to navigate in the UI

Agent Workspace

PRB1318302

Unable to filter out or show matching of (empty) date time

Agile Development

PRB1308640

Reference qualifier for Epics in the Story form does not work when upgrading from Jakarta to London

Agile Development

PRB1292802

Agile Development 2.0 - Date Time Picker does not apply the system time format

Agile Development

PRB1292508

Story form doesn't open fully when on the task_planning_board

Agile Development

PRB1317378

Missing images in the Agile Development Guided Setup page

Agile Development

PRB1300228

Velocity graph is reopened when back button is clicked

Agile Development

PRB1304743

Clicking on "Add/Remove multiple" action navigates back to Agile Board

Agile Development

PRB1309629

Clicking the Release Backlog module, and then clicking a record in the Release column navigates to rm_release_scrum record but with a view (release_backlog view) inherited from rm_story

Agile Development

PRB1311515

Views for rm_release_scrum form are missing form section reference,s and the views like SDLC and Release are not selectable from the form

Application Navigator & Banner Frame

PRB1255721

System setting "Compact User Interface" produces opposite effect of option selected

Application Navigator & Banner Frame

PRB1198384

Searching for a module in the navigator filter, the first module it finds is selected, even after selecting the preferred module

Application Navigator & Banner Frame

PRB668311

UI16 nav header buttons disappear when overlapped by the Product Description

Application Navigator & Banner Frame

PRB691066

Back button is not visible after personalizing list v2

Application Navigator & Banner Frame

PRB1263590

Slow response in the impersonate-user picker

Application Navigator & Banner Frame

PRB1195406

No mouseover tooltip information for folders in the minimized Navigation panel

Application Navigator & Banner Frame

PRB1242042

Under Windows High Contrast, all radio buttons appear to be selected

Application Navigator & Banner Frame

PRB1273528

It is possible to impersonate an inactive and locked out user in UI15

Application Navigator & Banner Frame

PRB1294029

The Application Navigator in UI15 does not remember its collapsed state and is always open after refresh

Application Navigator & Banner Frame

PRB703032

Three tabs of the navigator have inadequate focus states, so it is hard to tell when the keyboard focus is on them

Application Navigator & Banner Frame

PRB1261447

Global search - Frame title is not descriptive - impacts the following 508 standards: 22(i)

Application Navigator & Banner Frame

PRB1262095

Two unique scripted elements are named "Incident."

Application Navigator & Banner Frame

PRB1275075

Large product description disrupts the user menu

Application Navigator & Banner Frame

PRB1278350

Issue with user impersonation when the user has an apostrophe in their username (email)

Application Navigator & Banner Frame

PRB1293582

Timezone choices are not displayed in the selected Language. Choices are displayed in the language specified in glide.sys.language

Application Navigator & Banner Frame

PRB1300960

In IE11, clicking the Home banner icon does not remove focus from the banner.

Application Navigator & Banner Frame

PRB1305256

Form 'back' button doesn't work after 'previous record' or 'next record' button is clicked if the record is opened from the parent list

Application Navigator & Banner Frame

PRB1313474

IE11 - Instance throws "Page not found" error when accessing a module where filter condition has Non-English characters like Japanese or German

Application Navigator & Banner Frame

PRB1313608

Cannot create favorite to Studio since link contains "javascript:" and that is now being sanitized

Application Portfolio Management

PRB1293962

'Technology Lifecycles' module date format issue

Application Portfolio Management

PRB1296758

APM Indicator doesn't generate any score

Application Portfolio Management

PRB1307541

APM: Having multiple scoring profiles generates duplicate indicator scores

Application Portfolio Management

PRB1298724

Project Management roles (it_project_manager ) do not grant access to Business Capabilities Table

Application Portfolio Management

PRB1279135

Cannot create a dictionary override or flow formatter for the Business Application [cmdb_ci_business_app] table

Application Portfolio Management

PRB1320009

APM_admin is unable to use APM Guided Setup

Approvals

PRB1263478

The stage "Waiting for approval" not translated to French

Archiving

PRB1171985

Archiver thread can cause OOM and stackoverflow error

Assessments

PRB1298237

An assessment warning error is displayed in the log 'org.mozilla.javascript.EcmaError: 'primary' is not defined'

Assessments

PRB1301353

After adding a parent question to a survey, assessment_take2 UI page can no longer render survey responses taken prior to this change

Assessments

PRB1310187

A non-login user taking a public survey bypasses "scheduled period" restriction

Assessments

PRB1317885

Vendor Risk Tiering Questionnaire Template Designer issue with reference

Assessments

PRB1317892

Client error for correct answer - Likert scale data type

Asset Management

PRB888774

Unable to add an Asset CI Install status mapping when there is an existing Asset State & Asset Substate, or CI Status

Asset Management

PRB1250631

An asset attribute is still being updated after a related CI's attribute is prevented from update due to a reconciliation definition

Asset Management

PRB1300291

ILMT - The name field is updated with the serial number when ILMT server sends a null value

Asset Management

PRB1296230

SCCM Integration 2016 - Incremental Import (SAM enabled) 2016 Import throws Invalid Dateformat error

Asset Management

PRB1297836

StockRuleTransfer.transferOrderAvailability() function does not exclude delivered & canceled alm_transfer_order_line

Asset Management

PRB1302999

ILMT - The request times out at 300 seconds on the ECC record

Asset Management

PRB1310591

Unique Key Violation error occurs when updating cmdb_ci_win_server records with "null" model_id value

Asset Management

PRB1313798

The counter on 'Capture asset tags' can disappear

Asynchronous Message Bus

PRB1244290

AMB thread idles during logout, blocking the connection and preventing other connections from sending messages

Asynchronous Message Bus

PRB1290070

NullPointerExceptions in logs

Asynchronous Message Bus

PRB1180643

After restart / failover, amb_session_setup.do is not able to 'resume' the session

Asynchronous Message Bus

PRB1167602

AMB stops sending messages on disconnect/reconnect

Audit History

PRB1249729

The activity stream does not display changes for fields whose column name is longer than 40 characters

Audit History

PRB1288620

Audit issues with record created with 'Insert and Stay' UI action

Audit History

PRB1296391

ACLs which matches the group of the user with the current record's assignment group, fails to evaluate properly first time, renders Activity Stream as empty

Authentication

PRB1204631

The "Login" installation exit's "max inactive interval" value is overridden by the "glide.ui.session_timeout" value

Authentication

PRB1270132

Confusing log "Type pkcs12_key_store is NOT supported!" message can lead admins to believe that the certificate they are trying to use is invalid.

Authentication

PRB1116483

HTTPAuthProcessor and HTTPAuthSessionSetup do not verify that a user id returned from the "Remember me" cookie is valid when the "glide.ui.forgetme" property is set

Authentication

PRB606979

SAML requests sent by the instance are missing the NameQualifier, preventing SAML based logouts

Authentication

PRB1250674

QR code is not generated in Multifactor google_auth_setup_page UI page for snc_external users

Authentication

PRB1266283

GlideExpressionWrapper.escapeJS(String s) method is replacing character '%2F' with '/' even if there is no script tag (<script></script>) present in it.

Authentication

PRB1307896

SAMLResponse is not processed when custom URL is defined with a service portal URL

Authentication

PRB1292144

User is redirected to regular login page instead of oauth login page when he has MFA enabled and Web Service Access Only checked

Authentication - SSO

PRB1277955

When a web service access only user logs in using SSO, after successful login, the system goes into a loop of logout_redirect transactions which can cause semaphore exhaustion

Authentication - SSO

PRB1305482

When the glide.security.file.mime_type.validation property is set to true, password protected .docx files cannot be attached

Authentication - SSO

PRB1240802

Instance running on Oracle DB, 401 Request failed error thrown on mobile app when user tries to re-authenticate

Authentication - SSO

PRB1281697

Signing signature is embedded in the SAML logout request, which is against SAML compliance for redirect binding.

Automated Test Framework

PRB1300874

The Set Field Values test step in the Automated Test Framework cannot set values of dotwalked fields

Automated Test Framework

PRB1264788

Automated Test Framework Test Step 'Click a UI Action' fails when clicking 'Implement' on the Change Request form.

Automated Test Framework

PRB1301952

snc_read_only role causes Service Catalog tests to fail.

Automated Test Framework

PRB1266216

Race condition occurs when an Automated Test Framework 'Click Modal Button' test step clicks a button that redirects to another page

Automated Test Framework

PRB1292992

The record query step fails if the table has a column named 'query' or 'next'

Automated Test Framework

PRB1272093

Client Test Runners opened through the Pick A Browser modal are added to the navigation stack, which can cause a JavaScript error

Automated Test Framework

PRB1304238

Automated Test Framework Test Suite email results include other test suites that were previously executed for the same sys_number_counter.

Automated Test Framework

PRB1307428

Missing sys_atf_step_config record can cause a NullPointerException when a scheduled test or suite executes.

Automated Test Framework

PRB1309390

Instances run on an Oracle database can truncate the test script in the "Run Server Script" test step to 512 characters, even though the field has a 2000 character max value

Benchmarks Application

PRB1292376

When cloning a production instance from any other instance, Benchmarks client configuration properties are missing

Benchmarks Application

PRB1295945

Downloaded Benchmark Dashboard report is missing the latest month in x-axis. Tabular report shows the missing month.

Benchmarks Application

PRB1298122

Performance Analytics scores are uploaded when date format is not YYYY-MM-DD.

Benchmarks Central Application

PRB1291982

IA scores are not pulled for few customer instances

Caching

PRB1294868

When domain separation in active, caching inconsistency prevents UI Actions from appearing as expected

Change Management

PRB1293113

Change Conflict Calendar view is not displaying Blackout schedules in month view

Change Management

PRB1315487

When the 'Applies to' field in a blackout schedule is empty, users receive an error when viewing the Change Schedule List

Change Management

PRB1264021

'Revert to New' UI action repeatedly triggers the same sub-workflow, causing the transaction to time out

Change Management

PRB1307320

change_request_calendar_view page does not honor the read-only attribute made at the dictionary level or ACLs

Change Management

PRB1314015

CAB Workbench - While using the French language, JavaScript shows up instead of the agenda on the form

Change Management

PRB1316405

Excluded Schedule entries - In certain date/time formats, the 'excluded' schedule span can display an incorrect date

Change Management

PRB1317090

When adding an associated CIs to a change request for 'Affected CIs' and 'Impacted Services/CIs', confusing errors occur

Change Management

PRB1289022

When trying to access the Kingston CAB Workbench, the console receives an error ("Cannot override options")

Change Management

PRB1294379

Change Task Template [std_change_proposal_task] mandatory fields do not hold entered data while clicking save

Change Management

PRB1295637

UI issues for the standard change catalog and change requests

Change Management

PRB1297213

'Change Properties' does not include the new feature to have discovery automatically launched when a Change Request is fulfilled

Change Management

PRB1302374

When the Encrypted Workflow Scratchpad is enabled, approvals are not canceled when a change request is put on 'Hold'

Change Management

PRB1303752

CAB Workbench Calendar Open button not working as expected in month view

Change Management

PRB1305144

Change Request Values (date fields) are editable when read-only on Standard Change Proposal

Change Management

PRB1306682

When a change template is modified to enter a new value for 'Template description', the new value is not applied

Change Management

PRB1307886

The 'Revert back to New' UI action on change request table changes the 'on hold' approval behavior

Change Management

PRB1311009

CAB Workbench Meeting Notes timestamp issue

Change Management

PRB1312933

Request Approval in Standard Change Proposal form does not generate approvals when ITIL user proposes to retire a standard change template

Change Management

PRB1317320

Change Request Planned start/end time shows UTC values in the CAB Workbench CAB meeting > Calendar widget > Month View > Change request span pop-over window

Change Management Conflict Detector

PRB1305653

Check Conflicts: After clicking 'Close', the modal does not close

Change Management Conflict Detector

PRB1303127

Conflicts are detected on an inactive change request

Change Management Conflict Detector

PRB1313295

Users cannot cancel the conflict detection job

Change Management Conflict Detector

PRB1313296

Conflict detection can produce unexpected results when extensions of Change Request are being used

Change Management Risk Assessment

PRB1309059

When editing an existing Risk Assessment, previously selected choices are lost when a user selects more than one choice in a multiple selection questions

Change Management Risk Assessment

PRB1291925

When a user closes a Risk Assessment before submitting it, and then opens a new record by using the related list's 'New' UI action, a blank page with an error appears

Change Management Risk Assessment

PRB1318359

Risk Calculation appears to override Risk Assessment even though it has a lower risk value, when glide.ui.risk_calculate_rule property set to 'Business rule'

Change Management Risk Assessment

PRB1320210

Change Risk Assessment questions that are not marked as mandatory and are left unanswered and then submitted by users return a value of: -1 (resulting in incorrect calculation of risk)

Chat

PRB1288792

After Hours (Not available) Message for Chat Queue does not show on French Translations

Chat

PRB1253523

Agent name and avatar do not show up in Anonymous Chat the first time the chat is opened

Chat

PRB713827

Chat actions can show up on the chat action menu, even if the action is configured to only display in specific conditions

Chat

PRB1163954

A user is able to click 'Rejoin session' outside of the chat schedule

Chat

PRB1236927

After a chat session is initiated, the Connect Chat support window displays a popup message for a few seconds: 'Arguments required'

Chat

PRB1253529

Links to non-image attachments do not work in Connect

Chat

PRB1286081

Connect Support: The 'Position in queue' browser title text displays the same number for multiple users waiting in the queue

Chat

PRB1297473

On hovering over a URL in the Connect Chat, the URL embeds "nav_to.do"

Chat

PRB1303411

Chat - When transferring a chat session, a small piece of code displays in the message box: $[SP]

Chat

PRB1244519

508 compliance: The Connect Support UI needs better contrast

Chat

PRB1297488

Connect chat: When a chat is transferred to another queue, the 'Closed(closed_at)' field has null values for the 'Closed Escalated' status

Chat

PRB1297513

Clicking on @mentions in the Connect Support widget will show a 'Send a direct message' button that does not work

Chat

PRB1304501

An unnecessary sound notification is played to the end user when submitting the first chat message

Chat

PRB955111

Upon activating the connect.support plugin, the 'task closer' business rule is incorrectly updated, which can affect task states and other issues

Chat

PRB1240762

connect_support_session_expired - An incorrect UI macro message is displayed when a chat session is disconnected after being idle

Chat

PRB1294444

In the full Chat window, the hover text for 'Upload Attachments' is incorrect

Chat

PRB1296666

System messages in the Chat Queue are logged as the user's activities log in incidents created by Chat

Chat

PRB1305294

The Chat module shows the user's city and country in the Profile, but the module does not appear to honor the user's language selection

Chat

PRB1313828

Even if users themselves close a chat (i.e. the chat is not closed by the agent), the users see 'The agent has closed the support session.'

Chat

PRB1316100

The Chat notification counter has limit of 99

Chat

PRB1296923

"Send a direct message" is still visible under user profiles to users who are restricted to use connect chat via the connect.roles property

Chat

PRB1317698

Console errors on Connect chat in Service Portal

Cloud Management Application

PRB1303312

"Reconcile CI" issues: Excessive memory usage and events backup as workers are busy

Cloud Management Application

PRB1310951

Azure Billing: Even though billing probes are not processed (no import set rows in import set) for Cloud Management, the billing job is marked as successfully finished

Cloud Management Application

PRB1293457

Global UI actions are overridden when the Cloud Management plugin is activated

Cloud Management Application

PRB1290565

KP7: An empty resource block shows up in the stack with conditions on provision steps

Cloud Management Application

PRB1294669

Certain errors are buried in trails which makes it impossible to find the actual cause of ARM provisioning failures

Cloud Management Application

PRB1294842

Intermittent issues during Resource Block import and export

Cloud Management Application

PRB1251716

A VMware VM provision creates an empty resource in the stack, even though the VM provision failed in CAPI

Cloud Management Application

PRB1283549

Policy to deregister an IP asset is skipped when the deprovision operation is performed on a resource level

Cloud Management Application

PRB1304042

VMware "Create_vSphere_NIC_VM_Response_Processor" is not using IPs attached to NICs when creating NIC configuration items

Cloud Management Application

PRB1316331

The Logical Datacenter values are not being populated in "sn_cmp_stack_item" table

Cloud Management Application

PRB1271902

Azure Security group provision: need support for associating security group with a subnet/NIC

Cloud Management Application

PRB1284173

CMPv2 - Views Mine/My Groups/All don't show consistent numbers

Cloud Management Application

PRB1286376

Discover datacenter for Azure errors out when MID Server cannot communicate with Azure

Cloud Management Application

PRB1295564

AWS: Deprovisioning a stack that is attached to an elastic IP address does not release the IP address

Cloud Management Application

PRB1297975

Installing the Cloud Management Core plugin activates the "Price Discovery" module that is exposed to ITIL Users

Cloud Management Application

PRB1298182

Config Discovery does not mark the entities which were deleted on Ansible Tower as terminated

Cloud Management Application

PRB1298768

Cloud User Portal: Search functionality does not find resources that are not owned by the user even if the user is an admin

Cloud Management Application

PRB1298773

License and Compliance: Script producing license data is incorrect and needs to be replaced

Cloud Management Application

PRB1298838

CMP Widgets: Poor use of record watchers causes slow performance on the "Stack" page

Cloud Management Application

PRB1302579

Azure Alert Basic Error occurs in logs

Cloud Management Application

PRB1302796

Blueprint rules are not created for customer on Oracle database

Cloud Management Application

PRB1308033

Unable to append tags to the resource group and NIC resources in Azure Portal

Cloud Management Application

PRB1308039

Not able to create resource group through a catalog item called 'VM with Additional Storage Volume'

Cloud Management Application

PRB1308371

Azure Microsoft resources/deployments resources are using an API version header which is too outdated

Cloud Management Application

PRB1309151

ARM: VM state not updated when provisioning VM using arm

Cloud Management Application

PRB1311026

The resource mapping for "Cloud Event" is not catering to the difference in the mapping for "AWS::ElasticLoadBalancing::LoadBalancer"

Cloud Management Application

PRB1312101

Data from forms should be read before making the prefill form

Cloud Management Application

PRB1312175

Policy creation experiencing multiple issues from the original INT description

Cloud Management Application

PRB1313008

Issues creating a new resource group

Cloud Management Application

PRB1313476

Deleting an input parameter from Resource Block Operation Input Parameter does not remove the input from the Blueprint Catalog items

Cloud Management Application

PRB1316239

CMPv1: AWS Web Service discovery is not associating EC2 instances to AWS account ID

Cloud Management Application

PRB1302088

Cloud Management plugin updates ACL for 'read' on sc_task records, causing ACL to fail on script check for itil users with the role 'sn_cmp.cloud_service_user'

Cloud Management Application

PRB1310893

When deprovisioning an AWS stack for VM, the VM is deprovisioned in AWS, but the state isn't updated in the CMDB

Cloud Management Application

PRB1311977

Incorrect licensing data getting reported for Discovery-only customers

Cloud Management Application

PRB1315852

CMPV1 'sn_azure' Cloud Discovery does not populate vm_inst_id for Azure Virtual Machines, which leads to missing relationships between the CI's and their VM instances

Coaching Loops

PRB1319837

Coaching assessments are not generated when trainee field value is 'dot walk' field

Condition Builder

PRB1292542

Can't use dynamic filters for watchlists in new reporting UI

Condition Builder

PRB1303010

The filter builder expands with an error message

Condition Builder

PRB1297926

On the homepage, multiple gauges that reference the same table cause issues with the breadcrumb filter

Condition Builder

PRB1246973

Unable to set relative date filter for VTB board

Condition Builder

PRB1290621

New UI does not specify AM/PM times under the Condition filter

Condition Builder

PRB1284738

Report does not show Service Catalog variable filter conditions for variables that are part of a variable set

Condition Builder

PRB1260503

New condition builder shows different condition operators for report source than previous versions when the table extends from cmdb

Condition Builder

PRB1295166

OR condition in filter builder is not working as expected for keywords

Condition Builder

PRB1302883

'New UI' Filter Condition Builder: Missing translation for 'OR' and 'AND' when creating a filter

Condition Builder

PRB1251171

In new report UI, the From Date/time picker in the v3 condition builder overlaps with TO date picker when "BETWEEN" filter is chosen

Condition Builder

PRB1287259

The time_worked field in condition builder v3 is not showing options to enter time in Day:Hour:Minute:Second format

Condition Builder

PRB1290940

Breadcrumbs filter for dot-walking to variables is dropped when a query is executed

Condition Builder

PRB1294168

Condition builder allows --None-- to be selected when using the "is one of" conditions, but does not work

Condition Builder

PRB1302731

New UI: If a currency column has a value of 0, and another condition is changed, the subsequent select statement translates the 0 to null

Condition Builder

PRB1305066

Condition builder removes condition after changing the field type

Configuration Management Database

PRB1267732

Health inclusion rule is not working on few classes like 'cmdb_ci_vcenter_datacenter', 'cmdb_ci_vmware_template', 'cmdb_ci_vmware_instance', 'cmdb_ci_esx_server', '

Configuration Management Database

PRB1269069

Netscaler load balancer with a long pool member name using patterns fails with identification errors

Configuration Management Database

PRB1293903

Generated SQL in Oracle DB report has an error

Configuration Management Database

PRB1294776

Orphan rule is not calculated correctly for relationships in the CI Dashboard

Configuration Management Database

PRB1300174

A null pointer exception is thrown on the Duplicate Resolver if any CI reference fields is marked inactive in the system dictionary

Configuration Management Database

PRB1302767

When we have a reconciliation definition with some fields not selected for "Update with null". Then the expected behavior is this data source should not update those fields with null/empty values

Configuration Management Database

PRB1313589

Criterion attributes for related entries within identification rules should be indexed

Configuration Management Database

PRB1314872

Query results incomplete if any node has special characters in the name

Configuration Management Database

PRB1272594

Lookup Based Identification: IRE does not have a specific order for matching lookup records when there are multiple lookup records with the same criterion attribute, pointing to different CIs

Configuration Management Database

PRB1287261

Group View of Type 'Health' does not use the 'dynamic' filter when configured to create the dashboard view

Configuration Management Database

PRB1293571

CPU spikes on the DB server related to the OOB query

Configuration Management Database

PRB1293941

Event rule binding - identification engine failed to work on reverse direction

Configuration Management Database

PRB1297781

Relation Dashboard: Missing ACL on relation_health_result to show only current domain results

Configuration Management Database

PRB1302945

"Omit if no records" is not honored for scheduled reports

Configuration Management Database

PRB1307408

Ci Class Manager shows incorrect columns for classes after upgrade with TPP turned off

Configuration Management Database

PRB1310921

Last and first discovered should not get updated by batched update if IRE payload itself provides this value

Configuration Management Database

PRB1312870

Affected CI Notifications - Recipients receive multiple emails for the same notification and the jobs can take a very long time generating the emails

Configuration Management Database

PRB1313637

Unable to save changes when deleting relationships with no relationship type in the relationship editor

Configuration Management Database

PRB1312321

CMDB Dashboard does not refresh the scores for new run when it is reloaded

Configuration Management Database

PRB1316377

On the NG-Relationship editor, the title for 'Relationship editor' has changed to 'Discard Changes'

Content Management System

PRB1262260

Remove content from "CMS Admin Sitemap" content block

Contextual Search

PRB1243153

Issues with the Contextual Search results on the ESS/CMS (scrolls the page up - to the top)

Contextual Search

PRB1277502

Can't preview video content from Contextual Search in Service Portal

Contextual Search

PRB1304511

Contextual search on record producer does not work for users without the 'snc_internal' role

Contextual Search

PRB1287311

[CXS] Some OOB catalog items are not working in Portal CXS and Agent Assist CXS

Contextual Search

PRB1293548

SAP order guide is attached as Item instead of an order guide

Contract Management

PRB1312872

OOB scripts for non-task tables should use document_id, not sysapproval

Core Platform

PRB1100531

gs.dateGenerate return value causes filters based on variable date fields is off by a day

Core Platform

PRB1288753

HR - Users with protected roles (sn_hr_core.xx) and impersonating another user (having protected roles) do not have access to some modules

Core Platform

PRB1268988

Clone copies records from the Memorable Items [snc_monitorable_item] table

Core Platform

PRB632740

Wrong field name used when multiple tables have identical field names

Core Platform

PRB1262298

Translated Fields/Translated Text elements do not return translated value in Database view

Core Platform

PRB1263318

GlideRecord does not escape carets consistently

Core Platform

PRB1291544

Scripted ACL is altering the "current" value when evaluating styles on a form

Core Platform

PRB1302011

When system property is deleted using update sets, it still returns a value from background script

Core Platform

PRB1302606

Notifications conditions are not being honored for the 'Changes from' and 'Changes to' operators

Core Platform

PRB1180971

If a role is added or removed from a group with a large number of users, the role change does not apply to all users in the group

Core Platform

PRB1244806

Not able to add "Sent/Received Emails" to the Activities filtered field on sn_hr_core_case records (glide.ui.sn_hr_core_case_activity.fields error)

Core Platform

PRB1270242

Choices not saved in choice field with more than 80 characters (when using Studio)

Core Platform

PRB1282042

Glide Record uses session domain for sys_choice fields, but not for the domain of the record

Core Platform

PRB1292806

Table names greater than 40 characters in length are truncated in the document field on the sys_trigger table

Core Platform

PRB1068252

The domain_path glide datatype is not located in the base system

Core Platform

PRB1250293

Dot walking to translated text field with the same name as a translated text column on the current record will causes the incorrect value to be displayed

Core Platform

PRB1260734

PDF export changes "<" to "&lt"

Core Platform

PRB1261823

When the function definition is provided, improper syntax throws "Record not found" for the corresponding table

Core Platform

PRB1263453

Diagnostic Events on Servicenow Performance Dashboard display time in GMT rather than the user timezone

Core Platform

PRB1264845

Currency Exchange is not honored in the platform when having Users with a different Country code.

Core Platform

PRB1267957

"Multiple update complete after updating X records" shows even after failed update

Core Platform

PRB1272825

The 'Accessible from' field on sys_db_object is read-only for ServiceNow application tables, but appears editable

Core Platform

PRB1281598

The db_video table should not extend the sys_metadata table

Core Platform

PRB1284354

When compressed content exceeds field length, compressed value becomes corrupted, and causes an uncaught NPE on decompress.

Core Platform

PRB1284788

Errors committing update set for new tables with function fields. Version loading was stopped by DictionaryUpdateLoader for sys_dictionary_<table_name>_null

Core Platform

PRB1288715

Changing property glide.i18n.single_currency from false to true changes how a currency field with a blank value is saved on a scoped app table field

Core Platform

PRB1290189

Record count incorrect when user navigates to list view from a column chart

Core Platform

PRB1290358

The 'more than' value for reference fields is not translated

Core Platform

PRB1295481

Trying to use the condition builder to call the custom script include returns NULL.

Core Platform

PRB1296587

A different number of ACLs are returned for Configure->Security Rules and Configure->All context menu options

Core Platform

PRB1298292

Record Cache holding stale references

Core Platform

PRB1300391

The parseInt function in a scoped application using ES5 Standards mode changes after upgrading to Jakarta or later

Core Platform

PRB1302479

Attachment is downloaded when a user attempts to rename it

Core Platform

PRB1305327

State field in State Transition records(sys_state_transition) for State model is showing the choices with incorrect language in multi-language environments.

Core Platform

PRB1305654

Multi-byte languages does not display property on pop up dialog windows

Core Platform

PRB1314374

Translated Fields/Translated Text elements do not return translated value in Database view

Core Platform

PRB1266297

GlideRecordSecure insert creates a record with NULL value in a field, if the field has ACL condition that depends on the default value of another field

Core Platform

PRB1271680

GlideAggregate groupBy on a reference field with a text indexed query does not return expected values for getValue / getDisplayValue

CSM Communities

PRB1302845

Social Q&A question, answer, comment posting in Knowledge sometimes fails, if the communities plugin is not installed

CSM Communities

PRB1298473

Community portal widget URLs are broken if the portal name is changed

CSM Communities

PRB1314596

The user unable to Edit the Community Profile when the user in French Canada language

Currency

PRB1303161

The ECBDownloader URL cannot be changed and the downloader cannot parse the response payload if the site redirects

Currency

PRB1275638

Currency update notification triggered when new work note is posted

Currency

PRB1302702

Issue with the currency field in the database view

Currency

PRB1307771

Currency toggle does not work on price fields in the new report UI but does work in the "Classic UI".

Customer Service

PRB1318027

On the sn_customerservice_case form, the German translation for the 'Additional comments' label (SICHTBAR FÜR KUNDEN) is repeated 2 times

Customer Service Management

PRB1310399

Time Card for CSM is logged into the wrong date if the system timezone is not set to US/Pacific

Customer Service Management

PRB1317436

Recipient List: Type account should not be shown while creating a recipient list from publication

Customer Service Management

PRB1317280

Customer_account styles defined in wrong scope

Customer Service Management

PRB1295561

After activating the plugin 'Performance Analytics - Content Pack - Customer Service (New)' - com.snc.pa.customer_service, there are many errors in the logs and files are loaded properly.

Customer Service Management

PRB1298160

HTML field in the Publication page widget doesn't present the font size as defined

Customer Service Management

PRB1302159

Cursor gets stuck on Openframe Header and moves the window

Customer Service Management

PRB1302551

Reference list gets stuck in Loading state when one of the values contain a "<" character

Customer Service Management

PRB1305339

With "CSM Default" theme, "CSM Header Menu" doesn't render notification bell icon (menu item)

Customer Service Management

PRB1313481

The Updated and Updated By fields on the sn_customerservice_case table display incorrect dates after completing the data migration task

Customer Service Management

PRB1314968

Create New Application module is deactivated during activation/upgrade

Customer Service Management

PRB1315227

Research performance issues with dynamic recipient lists for publications

Customer Service Management

PRB1304647

Case Slush Bucket on Contact Form: Unable to add the cases with the Add button from the Cases slush bucket, i.e. on the Contact form

Customer Service Management

PRB1318960

URL in Team Calendar which includes '%2B' (a plus sign) cannot be decoded successfully

Customer Service Management

PRB1319432

Recipient list count - The recipient list dynamic condition is evaluated when the selected method is upload

Dashboards and Home Pages

PRB1264889

Widgets don't load if an applied breakdown is deleted

Dashboards and Home Pages

PRB1303845

Dashboard order is not evaluated in London

Dashboards and Home Pages

PRB1297965

Role names containing special characters break dashboards

Dashboards and Home Pages

PRB1302972

Issues with duplication encountered when creating a dashboard version on a homepage

Dashboards and Home Pages

PRB1306941

The user does not have option to create a dashboard or see other dashboards if the last visited dashboard is not shared with the user anymore

Dashboards and Home Pages

PRB1316356

Interactive filter records do not display related lists

Dashboards and Home Pages

PRB1272292

The Edit Homepage UI action from sys_portal_page redirects to the wrong homepage

Dashboards and Home Pages

PRB1285517

Focus is taken away from navigator to the homepage on load/reload

Dashboards and Home Pages

PRB1301451

Widget Tooltip / help text hover can go out of bounds on the left of a dashboard

Dashboards and Home Pages

PRB1301595

Report title format issues when report is named "ASSIGNED TO ME"

Dashboards and Home Pages

PRB1302168

Dashboards: Renaming a dashboard tab that contains special characters can display HTML code

Dashboards and Home Pages

PRB1311311

Interactive filter group doesn't allow user to add same choice from different interactive filter

Dashboards and Home Pages

PRB1303766

IE11 - In the 'Share' panel, the message section doesn't fit the screen

Data Certification

PRB1286931

Certification users do not see images attached to the schedule definitions, as these are only visible for the certification admin

Delegated Development

PRB1300876

Successful cds_client_schedule jobs were not pulling complete data from sncdataservices repository

Delegated Development

PRB1296334

Error message appears in Approvals due to Designated Development roles

Demand Management

PRB1312319

Certain demand assessments have empty trigger ID

Demand Management

PRB1294507

On Demand (dmn_demand) creates assessment Instances for stakeholders but no notification is sent.

Demand Management

PRB1296267

Demand workbench - Performance issue in loading the demands list

Demand Management

PRB1305679

After installing Application Portfolio Management, issues occur with Insert and Stay for an idea record

Dependency Views - BSM Map

PRB1306284

CMDB Dependency View - CI Type filter shows the table name instead of the display name for non-English languages

Discovery

PRB1296757

Deadlock at DiscoverySensor (line 345) causes scheduler to overload or stick

Discovery

PRB1266263

Duplicate entries occur in the dscy_router_interface table

Discovery

PRB1291922

When classifying Unix\Linux machines with unsupported shell - classification fails as F5, ESX and ZOS are reporting errors

Discovery

PRB1297922

Parsing parameters from ECC queue records with text nodes in a parameter fail

Discovery

PRB1239489

SNMP - Routing sensor failed with oversized payload attachment

Discovery

PRB1261379

ZOS - OS probe introduced in Kingston throws error and causes classification to fail

Discovery

PRB1265978

'UNIX-OS Uptime' probe fails to parse date when MID Server's locale is Italian, German, or Japanese

Discovery

PRB1268722

Split payload mechanism should cover related tables

Discovery

PRB1270477

"Windows - Azure" probe executes against the MID Server instead of the remote target

Discovery

PRB1309396

Event queue performance issues due to slow discovery.device.complete events

Discovery

PRB1312056

Discovery is not populating First Discovered and Last Discovered on Windows Cluster CIs

Discovery

PRB1284564

Hitachi SMI-S server returns duplicate serial numbers

Discovery

PRB1303015

Network Switch and Network Router HD Pattern fails on step 33.14 (SNMP - Switch - Vlan Library) with JAVASCRIPT_CODE_FAILURE

Discovery

PRB1304580

Discovery external credentials: Performance and credential affinity issues

Discovery

PRB1293504

Invalid MID Servers in a schedule cause multiple 'discovery.canceled' events from each Discovery Status, triggering the powered waterfall

Discovery

PRB1298079

Custom choices for 'cmdb_ci.discovery_source' are not available after an upgrade

Discovery

PRB1302033

Cloud Management Discovery. The AWS Server - EC2 relationship does not get built

Discovery

PRB1305798

Discovery not populating First Discovered and Last Discovered on Hyper V servers causing CI's to be marked as stalled on CMDB Dashboard

Discovery

PRB1307318

CI Schedule Manager - Dates showing Incorrect when date format property is customized

Discovery

PRB1310922

NetApp discovery fails on metrocluster from node to disk relations

Discovery

PRB1255432

CI IP updated unexpectedly if Identity probe failed at retrieving adapter information

Discovery

PRB1258913

Malformed xmlstats.do in namespace com.snc.discovery.SnmpSensor

Discovery

PRB1263374

PowerShellProbe does not work with WinRM using HTTPS

Discovery

PRB1276780

Router discovery reconciles router interfaces twice, resulting in duplicate and absent records

Discovery

PRB1284563

Hitachi and Pure SMI-S servers return HTTP 200 with error code for invalid credential

Discovery

PRB1292098

Linux Identity exception when adapter list contains "0.0.0.0/0"

Discovery

PRB1292267

ADM: Synthetic process is erroneously classified and explored if port matches an IP Service

Discovery

PRB1293143

MID Server does not log if more than one vCenter Event Collector is in use

Discovery

PRB1295311

Websphere Instances not being created correctly via ServiceNow Discovery

Discovery

PRB1300539

Software Installations related list missing from some CI forms, including AIX, Solaris, HP-UX

Discovery

PRB1300804

The discovery of UCS fails

Discovery

PRB1302717

Error return is suppressed for Linux probes that use dmidecode command

Discovery

PRB1304056

Shazzam fails HTTPS scan when the target server allows only TLS 1.2

Discovery

PRB1306731

SNMP Routing Reconcilers cannot reconcile records based on the State change (e.g. Installed --> Absent)

Discovery

PRB1311082

New generation EC2 instance classes fail to create a relationship between Linux Server CI and AWS EC2 Instance CI

Discovery

PRB1313156

Serverless execution patterns are not executed with different URL parameters provided

Discovery

PRB1313767

Network Discovery doesn't discover all subnets when using patterns as main routers discovery

Discovery

PRB1191524

Discovery for Solaris Zones is not using the unique "Zone ID" value

Discovery

PRB1264260

Discovery Pattern log: on Oracle, the unique index definition does not allow more than one log entry to enter DB

Discovery

PRB1268924

Generic server records won't get reclassified as ESX servers

Discovery

PRB1273600

Running Tomcat pattern for discovery pollutes MID Server logs

Discovery

PRB1276440

Chassis type (SCCM Computer Identity transforms) needs to reflect latest spec

Discovery

PRB1279292

Entry in the IP affinity table not removed after removing the CI containing the IP address

Discovery

PRB1281985

Credential-less discovery creates CIs with FQDN as the hostname in error

Discovery

PRB1283734

The credentialless discovery appears to classify the network device (Cisco IOS) as a computer (Apple iOS) instead of a switch/router

Discovery

PRB1284233

Credentialless discovery does not classify the host correctly

Discovery

PRB1289907

The Debug session auto-reconnect does not sync on the events/parsing strategy

Discovery

PRB1290920

Discovery should not delete install records created by other data sources

Discovery

PRB1291261

Issues with install date/time for Windows-installed software

Discovery

PRB1292237

vCenter's Name is not updated

Discovery

PRB1293425

GenericJDBCDatabase: MID Server memory leak issue due to the H2 database connection leak

Discovery

PRB1293496

Multiple 'discovery.canceled' events from each Discovery Status trigger powered waterfall

Discovery

PRB1293943

Netscaler issue svcGrpMemberGroupName does not display the name properly if more than 32 characters are in the list of members

Discovery

PRB1294064

SCCM - Removed software transform map doesn't delete software install

Discovery

PRB1294316

Device classification issue with router and switch

Discovery

PRB1295346

Solaris - Identity sensor only uses inserts/updates one serial number even if more are available in payload

Discovery

PRB1296372

DiscoveryJSONIDSensor and DiscoveryIDSensor can create a blank model record for CI if adding real model records fails

Discovery

PRB1296818

Process 'grep db2sysc' passes DB2 server process classification and ends up in creating invalid DB2 instance

Discovery

PRB1296822

Cant debug pattern when multiple main CIs are discovered

Discovery

PRB1298183

Windows storage discovery is not populating the correct mount point in Windows 2012 and 2008

Discovery

PRB1298452

Bug report: AIX - CPU probe doesn't calculate cpu count properly

Discovery

PRB1298824

DiscoveryLinuxStorageSensor does not set install status of undiscovered storage HBAs to absent

Discovery

PRB1300442

Pattern: A load balancer discovery does not populate all the Virtual Services

Discovery

PRB1300968

CI relationship table is missing

Discovery

PRB1301760

Null pointer exception error running WIndows cluster identification probe on a Windows server

Discovery

PRB1301835

CI updated multiple times if device has multiple IPs used in a single discovery

Discovery

PRB1302599

During NetScaler device discovery, some data gets corrupted

Discovery

PRB1303578

MSSql DB - On Windows, patterns do not create choice list entries for Engine Edition

Discovery

PRB1303791

Performance issues performing a query for serverless discovery pattern

Discovery

PRB1306286

Ace load balancer VIPs aren't getting discovered when using context switching

Discovery

PRB1310115

Issue using two SNMPv3 credentials with the same username

Discovery

PRB1310512

SNMP walk commands are not built correctly when generating them for querying a table using a filter that matches more than 1 row

Discovery

PRB1310862

Linux total disk size calculated incorrectly when fdisk uses mapped device names

Discovery

PRB1311779

Discovery of SNMP Network devices creates unnecessary Network Adapter and IP Address records

Discovery

PRB1313425

vCenterDatacentersSensor may delete its vCenter record

Discovery

PRB1313944

Remove 'Migrate to pattern' modules from the navigation bar

Discovery

PRB1315212

Migration of VM between vCenters is mis-identified, leading to duplicate CIs

Discovery

PRB1262429

The Shazzam sensor should handle input record error messages differently

Discovery

PRB1309154

When running a pattern using the new mechanism of running 2 patterns, one after the other we are getting error for the second pattern.

Discovery

PRB1310553

Discovery Status Cleanup runs when the Discovery plugin is not active, which causes errors

Discovery

PRB1314743

SNMP alternate port discovery is not working as expected

Discovery

PRB1315398

The Shazzam port probe for winrm_ssl requires a shorter timeout

Discovery

PRB1319337

NetApp provider doesn't provide enough information when testing credentials

Domain Support

PRB1068318

Activating Domain Support - Domain Extensions Installer automatically loads demo data with no warning or documentation

Domain Support

PRB1291757

Possible memory leak in Domains caching

Domain Support

PRB1210103

Domain picker is set to empty after processing a session_change event

Domain Support

PRB1243830

After activating Domain Separation, when editing a related list on a record, the URL does not update

Domain Support

PRB1254526

Adding a sysparm_query in the URL does not change the session to the record's domain

Domain Support

PRB1272450

Domain hierarchy validation jobs bypass GlideRecord API and generate database queries that cannot be rerouted to a read replica

Domain Support

PRB1274827

The domain reference picker does not correctly reference the domain after the session timeout

Domain Support

PRB1304073

Glide List field on incident form shows users from a different domain

Domain Support

PRB1315459

getMyGroups returning inconsistent results in domain-separated instance

Edge Encryption

PRB1305924

Edge Encryption proxy alert reports Edge Encryption Proxy status as "Unresponsive" but the proxy is actually "Online"

Edge Encryption

PRB1296276

Links on Edge proxy download page do not work if there are restrictive ACLs on sys_attachment

Edge Encryption

PRB1273328

Edge Encryption SOAP rule incorrectly assumes the content is XML

Edge Encryption

PRB1284394

Encrypted value is shown when a change is copied from the Change Request form

Edge Encryption

PRB1292115

Email attachments are attached to records unencrypted even though attachments on the table are marked to be encrypted

Edge Encryption

PRB1296370

Edge encryption rules should be compiled once per update, not once per thread

Edge Encryption

PRB1299048

Edge Encryption proxies are not optimizing responses for compressible responses

Edge Encryption

PRB717452

The Edge proxy uses deprecated GzipFilter and StAXDialectDetector

Edge Encryption

PRB1270146

Auto AHA transfers leave four edge proxies in an unresponsive state

Edge Encryption

PRB1272479

Edge proxy continuously receives "Missing body in JSON response" error messages

Edge Encryption

PRB1296201

Values inserted from embedded list on form do not get encrypted

Edge Encryption

PRB1298233

Unable to deactivate Edge Encryption settings even if the table.column it is created on is deleted

Edge Encryption

PRB1298264

Encryption context displayed as many times as the number of Encryption context roles the user has

Edge Encryption

PRB1304991

Edge Encryption attachments: unexpected UI behavior

Edge Encryption

PRB1299086

The download all attachment doesn't set static header for Edge

Email

PRB1240675

Email diagnostics reports false negatives when the number of email accounts exceeds the number of available progress workers

Email

PRB1275864

ServiceNow processing CSV or other text attachment as inline text, or losing the attachment

Email

PRB1264040

Scheduled List Reports to CSV always append the Users timezone to the end of any date/time field

Email

PRB1245551

Delegates are included as recipients even when the original recipient failed by personal notification subscription filters

Email

PRB1268184

Inbound email action of Action type: "Reply Email" is not checking the condition picker or condition script

Email

PRB1313785

The Preview Notification renders as text instead of HTML when glide.ui.escape_text is set to false

Email

PRB1238319

IEAs executed as normal the first time an email is processed

Email

PRB1261260

When using the ${description} variable in Quick Messages Templates, all new line entries are removed from the description

Email

PRB1261330

Attachments copied to an email client record are not removed when removed from the attachments modal

Email

PRB1265348

Watermark written in the body of an email message

Email

PRB1267980

TLS email account does not respect certificate

Email

PRB1277839

Watermark still visible when glide.email.watermark.visible is false

Email

PRB1294964

Content is escaped inside "< >" character created with Japanese half-width katakana if the mail is in the text format

Email

PRB1297888

Email client fields To and CC do not recognize the value when it is pasted into the fields

Email

PRB1264762

From and ReplyTo field values are in different format in outbound email

Email

PRB1266647

Using &nbsp; in an email notification causes emails to display all HTML code

Email

PRB1274837

Notification preferences restricted by ACL or domain visibility can cause Consolidated Preferences UI to loop indefinitely

Email

PRB1280034

No way to hide or not allow "Allow Notifications" option from the Notification Preferences for Non-Admin users

Email

PRB1284374

Calendar notifications do not have correct dates

Email

PRB1289173

Property glide.email.outbound.max_total_attachment_size_bytes is ignored

Email

PRB1289565

Reply and Forward buttons distort originating emails HTML and escape CSS tags

Email

PRB1295353

Inbound Action 'BP - Create Incident With Watchlist' causes Rules (Assignment) to fail

Email

PRB878576

Push notifications stopped working after certificate was changed

Email

PRB1237586

Email content not correctly generated according to HTML in template

Email

PRB1280419

Email client can still send email to an active user even if the notification device is disabled

Email

PRB1284009

The recipient fields in the Compose Email popup no longer allow users to press <Enter>

Email

PRB1292245

A non-admin user cannot see attachments in the Email client on tables that are not extensible

Email

PRB1294986

Missing email attachments when sent via email client and recipients exceeds glide.email.smtp.max_recipients

Email

PRB1295386

Users with an apostrophe in their first or last name causes the notification preview to be blank

Email

PRB1296792

Changing the reply or forward prefixes property sometimes does not work

Email

PRB1297783

Mandatory notifications are not delivered if user has disabled the primary email channel

Email

PRB1298378

Response to iCal from Outlook returns to ServiceNow in the Junk mailbox

Email

PRB1302106

Non-ASCII language characters in "User Label" field appear garbled in the Email client "Reply to" field

Email

PRB1303758

Ignore duplicate business rule does not work when emails contain text "Ref:MSGXXXX" in the body

Email

PRB1310634

Mail Script is called from "Message Text" field when the notification is set for Content Type - HTML Only

Email

PRB1311352

Notification subscription condition is case-sensitive

Email

PRB1246760

Subscription notification logging references the wrong table

Embedded Help

PRB1319589

When the EH trigger process the queue, large number of rows get selected from sys_embedded_help_queue table

Event Management

PRB1290174

Alert Console: An error message appears when clicking on an alert: "Tear off called for a non existent reference field"

Event Management

PRB1254568

"/ImpactManagerUser.do" transaction related to Get Impact Tree may cause OOM condition

Event Management

PRB1291875

Incoming event maintenance flags blank out all alerts glide_date_time fields through the impact calculator

Event Management

PRB1280849

New line characters are removed from 'Description' for events coming from the MID Server

Event Management

PRB762618

Out-of-memory and performance issues processing events

Event Management

PRB1296215

Recurring excessive memory usage by Maintenance Calculation job

Event Management

PRB1296648

Selecting and opening an alert from the Dashboard alert panel causes an exception

Event Management

PRB1251027

The status of 'resolved' in the vRealize Operations alert is never updated

Event Management

PRB1289536

CMDB CI lookups should not perform a query if there are no conditions

Event Management

PRB1292160

Zabbix and Nagios connector stores Japanese characters in event/alert description field as html character code

Event Management

PRB1303944

Excessive logging from ImpactHandler.java class

Event Management

PRB1272323

Issues occur when building the impact tree for a business service with many CIs

Event Management

PRB1294952

Users cannot see the Event Management dashboard on mobile devices

Event Management

PRB1296084

"Alert Impact" is not retrieved by vRealize connector out of box

Event Management

PRB1298111

NagiosXI connector - NagioIX version 5.5.2 response API does not contain 'statehistory' on the JSON

Event Management

PRB1310469

SCOM: Timing issue causing duplicate events

Event Management

PRB1313159

Errors occur when running RCA leaner jobs calculation on MID Server

Event Management

PRB1317844

SNMP v3 Inform doesn't work then trap sent with engine ID

Event Management

PRB1262408

An event threshold rule configured to process a huge amount of data can run the instance out of memory

Event Management

PRB1272724

The same property is used in Event Management to control reading of the alert table and alert history

Event Management

PRB1273669

Event processing is logging many errors

Event Management

PRB1274189

The OOB SolarWinds regex pattern does not work

Event Management

PRB1291229

Issue when the 'Additional info' on an event has a field containing 'incident'

Event Management

PRB1291940

Event Management runs expensive table cleaner job against the em_alert_history table

Event Management

PRB1295428

OMI Connector script doesn't support a date without milliseconds

Event Management

PRB1296289

'Undefined' parameter in the close notes of incident closed by event management alert

Event Management

PRB1296802

AI - Agent Assist missing "Actions" in Alert form

Event Management

PRB1297700

Wrong comparison inside the vRealizeJS mid script for single event conversion

Event Management

PRB1303515

The business rule 'Close Associated Incident' appears to be running unnecessarily

Event Management

PRB1303941

Need to create an INT and log the issue when EvtMgmtCustomIncidentPopulator throws an exception

Event Management

PRB1304681

Event Management - Node Count job causes high memory consumption

Event Management

PRB1308479

In London, when the Remediation Workflow is launched via 'Quick Response', a remediation task is created without any references to configuration items

Event Management

PRB1310345

Node count - need to add fix script to update Other type as non-licensable

Event Management

PRB1311033

Issue with Self-Health Monitor Core Class EvtMgmtHealthMonitorCommon

Event Management

PRB1311257

SCOM- Same event is fetched twice when the last fetch had more than one event

Event Management

PRB1315853

Connected Services Cache - (ConnectedBSGraphCache) is working insufficiently

Event Management

PRB1307967

Binding by additional info - binding should not include empty fields

Event Management

PRB1312649

Alert form - Enable Audit on worknotes field only and add activity stream to Alert layout (classic and workspace)

Express

PRB1297616

BR 'Set Approver No Longer Requested' does not update approvers if approval is 'Rejected'

Express to Enterprise

PRB1298235

System property "glide.approval_engine.sc_request" value changes from "approval_engine" to '"off"

Facilities Service Management

PRB1296296

UI policies do not work on the variable editor in facilities request

Facilities Service Management

PRB1291638

Field service templates do not work when searching for assets in facilities

Facilities Service Management

PRB1293520

Facilities Workbench - The Zoom (+/-) buttons block lower floors on the map on mobile apps

Facilities Service Management

PRB1302851

"Assign to me" UI action is changing the assignment group

Facilities Service Management

PRB1300846

Facilities module - Single User Move Task creates additional blank requests

Field Normalization

PRB1281114

MakeAndModel script include does not check for field normalization, which can lead to duplicates on cmdb_model and core_company

Field Service Management

PRB1280846

Auto-assignment performance issue with large number of cmn schedule spans (>40K)

Field Service Management

PRB1316274

Questionnaire behavior is not worked as expected

Field Service Management

PRB1295060

Weekday and Date picker translation are not available on Appointment Booking window

Field Service Management

PRB1297914

Appointment Booking not displaying times as expected when (glide.sys.time_format) property is modified

Field Service Management

PRB1297935

Appointment booking slot which is canceled should free-up for booking again

Field Service Management

PRB1297942

The work order gets closed after the work task is closed incomplete with a follow-up task created

Field Service Management

PRB1298626

The available appointments displayed in the appointment booking popup differ depending on the current timezone when setting a small appointment window

Field Service Management

PRB1301867

On Task Ordering Rule form, changing any field value clears the connecting task field

Field Service Management

PRB1303349

Admin gets logout while making the changes for event configuration

Field Service Management

PRB1311018

Submitting an Appointment Booking request from portal redirects to a nonexistent page

Field Service Management

PRB1296751

Page count is incorrect on Team calendar when the same Agent is member of two of more work groups

Filters

PRB1298228

Updating a dynamic default record does not capture the resulting sys_dictionary change in an update set

Filters

PRB1298356

Filter breadcrumb translation issue

Filters

PRB1299104

Fields containing ampersand (&) in labels do not display correctly on condition builders

Financial Management

PRB1284720

Project Actual Cost (pm_project.work_cost) is set to the user session currency

Financial Management

PRB1297329

"Total actual cost" doesn't auto populate value on basis on cost plan breakdown after upgrade.

Financial Management

PRB1298876

Contract rate card business rule "Update Contract" is using GlideAggregate and not honoring the users session currency

Financial Management

PRB1301428

Validating Fiscal period throws error "The period from xxxx-xx-xx for fiscal unit Month is not valid"

Financial Management

PRB1302487

Unit cost and Quantity of Cost plan is editable through list View

Financial Management

PRB1308510

"Process Last Month CI Costs" schedule job is pointing to Legacy CICostProcessor. It should be FMCostProcessor SI

Financial Management

PRB1308522

Fiscal admin should be able to generate when domain is global

Financial Management

PRB1312185

"Project Cost Allocation per Fiscal Period" report throws error: "Cannot generate the report. Stack By field itcoa_segment_five does not exist"

Financial Management

PRB1314815

task.short_description 'Display' Dictionary Value set to 'true' when activating 'com.snc.financial_planning' plugin

Financial Management

PRB1316555

Insert and Save do not generate breakdowns for a Benefit Plan

Flow Designer

PRB1294209

PFLogListener overflow DBLazyWriter causes the instance to become unresponsive

Flow Designer

PRB1291705

Flow designer: "Ask for approval" action does not change the approval field as expected on the sn_vul_vulnerable_item table.

Flow Designer

PRB1271176

When using the flow designer to update an HTML field on a form, data pills do not working correctly

Flow Designer

PRB1292405

'Remove Condition' button on a flow trigger does not successfully delete the most recently deleted condition

Flow Designer

PRB1307954

The flow execution causes excessive sys_compiled_choice cache to flush

Flow Designer

PRB1316605

Script step in Flow designer does not show full code

Flow Designer

PRB1284215

Condition used in a subflow does not go into the Else loop if the condition fails

Flow Designer

PRB1293050

Error encountered when applying an update set that has a Flow Designer within it

Flow Designer

PRB1297060

Boolean values cannot be saved in a flow designer as expected

Flow Designer

PRB1298454

Ask for Approvals Action creates duplicate approvals for non-task tables

Flow Designer

PRB1298578

Unable to use code tags to add a hyperlink to "Additional Comment" journal field

Flow Designer

PRB1311326

Flow Designer: Cannot use "Name/Values" input type

Flow Designer

PRB1315140

Flow Designer - From within an action, users are unable to add a third condition to the 'Wait for Condition' step

Flow Designer

PRB1298746

Approval action is not firing approval events

Flow Designer

PRB1314979

Flow Designer flows are triggering an hour earlier than the configured trigger time

Forms and Fields

PRB1294562

Slowness in the item_option_new form when loading page

Forms and Fields

PRB1299102

Add/Remove multiple icon for list type field does not work if it's added as a dot-walk field

Forms and Fields

PRB1293898

The search bar when selecting users/groups to add to tags does not work

Forms and Fields

PRB1032506

Item Designer - Question column doesn't always match section selection

Forms and Fields

PRB1042731

Drop-down value is blank when read-only, instead of showing "--None--"

Forms and Fields

PRB1292721

Multi-level bullets and numbered lists don't behave correctly in Wiki KB articles

Forms and Fields

PRB1112736

Field type 'Name-Value Pairs' cannot be set to read-only on client or server

Forms and Fields

PRB1286217

Encryption issues in live form

Forms and Fields

PRB1293054

Read-only decimal fields are saved incorrectly when comma is used as the decimal separator

Forms and Fields

PRB1295009

Selecting the button to expand timing details in the response time indicator sometimes causes the page to load a blank form

Forms and Fields

PRB1264425

The reference variable on the record producer does not respond on the Mobile UI when there is a Hebrew value in it

Forms and Fields

PRB1297913

A read-only multi-line text field on a form (incident) doesn't automatically resize for non-admin users

Forms and Fields

PRB1307115

Chrome auto-fill data overlaps the auto-completion of reference field(Assigned To) on the form

Forms and Fields

PRB1313472

Custom fields on sys_ref_list view when set at 0 position breaks the reference lookup in "Traditional Chinese" language

Forms and Fields

PRB1283750

While form loads, read-only fields can be expanded and drop-down values can be viewed and selected

Forms and Fields

PRB1288769

Multi-variable type "Look up select box": Lookup from table field appears 'read only' for admin, but is editable

Forms and Fields

PRB1289754

In the mobile application for Kingston, text is not translated

Forms and Fields

PRB1293315

Wiki field label is showing on HTML type articles

Forms and Fields

PRB1293536

Date/times displayed on forms in 'Time Ago' format do not update on change

Forms and Fields

PRB1295589

The character counter for long text fields is not accessible

Forms and Fields

PRB1297959

Accessibility enabled increases the form loading time

Forms and Fields

PRB1299088

Adding apostrophe or quote(s) in "Name" field breaks GlideModal's functionality. (Example: Run Fix Script UI action fails)

Forms and Fields

PRB1305232

Token errors appear on the browser console when loading the approval form

Forms and Fields

PRB1305989

Opening the link for a project created from a demand does not apply the view rule

Forms and Fields

PRB1307477

The read-only values in a dropdown are visible if the user presses the up or down keys while the input has focus

Forms and Fields

PRB709946

Annotations that denote sections of a form should use header tags

Forms and Fields

PRB1317413

The currency code is reverted to "$" when currency field updated with a client script

Forms and Fields

PRB1267232

Cannot get focus via keyboard in Tag Details if accessed via "Show related Lists" pop-up

Forms and Fields

PRB1289882

Unable to rename the file on attachment popup attached with drag & drop.

Forms and Fields

PRB1292014

Choice list fields are not sorted by value when dependent value is one of the choices

Forms and Fields

PRB1294139

On-call roster member changes to null when moved in slush bucket

Forms and Fields

PRB1294409

Clicking Advanced view of wizard UI policy changes the form layout and shows the system UI policy form

Forms and Fields

PRB1294465

The 'field_decorations' dictionary attribute does not work on 'Phone Number' field

Forms and Fields

PRB1294642

Modifying a check box from a list using client script does not save the checkbox

Forms and Fields

PRB1294859

The date is set to where the cursor points, not to the highlighted date when you press Enter

Forms and Fields

PRB1295374

g_form.getValue is giving different results between Mobile and Service Portal

Forms and Fields

PRB1298155

Demand field only previews assessment data when viewed from Planning Console view of project record

Forms and Fields

PRB1298372

Adding a tag to a cmdb_ci record and then adding a group or user in the 'viewable by' dialog doesn't save the groups/users

Forms and Fields

PRB1300240

Business rule not saved correctly with glide.ui.syntax_editor.async_post

Forms and Fields

PRB1300292

Date fields do not change to "Days ago" after updating the field

Forms and Fields

PRB1302270

Correct currency values not auto-populated when user does not have write access to the currency field

Forms and Fields

PRB1302446

Additional actions for incidents cannot be selected when context menu has scroll bar

Forms and Fields

PRB1302678

'Settings' popup in Configuration Item - CI Relation view is cut when the language is set to Hebrew

Forms and Fields

PRB1302775

Edit Tag Audience dialog does not show full group names when searching for groups to add

Forms and Fields

PRB1303847

Form header text "Engagement New Record is incorrect for non-admin users

Forms and Fields

PRB1303868

iPad issues when clicking "i" icon in a list view

Forms and Fields

PRB1304670

Issues with favorite/bookmark URLs after instance is cloned

Forms and Fields

PRB1305460

The 'Viewable By' field on the 'Edit tag audience' dialog is not working on the HR case records.

Forms and Fields

PRB1306200

Text color in Calendar History view

Forms and Fields

PRB1306586

Sending email from incident form breaks when an updated field contains more than the browser max number of characters

Forms and Fields

PRB1307810

Mandatory asterisk does not appear on form section when required field is a dot-walked List type

Forms and Fields

PRB1309256

If LiveUpdate is interrupted, saving a workspace record can cause data loss

Forms and Fields

PRB1310518

"Activity Properties" popup in Workflow Editor does not close when you click outside the popup

Forms and Fields

PRB1310731

Multiple popups appear when hover on Reference field icon in form sections

Forms and Fields

PRB1311044

Can't perform actions in form layout due to commented-out validation scripts

Forms and Fields

PRB1311198

With custom-formatted locales, currency value saved incorrectly if updated via client script

Forms and Fields

PRB1311216

On the task progress board, the popup and edit form modal windows overlap

Forms and Fields

PRB1313755

Firefox: issue submitting a form with multi-line mandatory fields that aren't filled in

Forms and Fields

PRB1314978

URL is overwritten when user does not have write privilege on ACL.

Forms and Fields

PRB1306425

Date picker is not displaying next to date field

Forms and Fields

PRB1317213

Cannot upload picture/screenshot in the KB Article in wiki format ([[Image: file name.png]] ) in London

Governance, Risk and Compliance

PRB1303162

After London upgrade, ACL from the GRC scoped app caused an issue on cmdb_ci_service table

Governance, Risk and Compliance

PRB1171658

Skipped error for "sys_dictionary_sn_risk_risk_number" when upgrading because it exists on parent table already

Governance, Risk and Compliance

PRB1270030

Delete UI action on the Citation record does not work

Governance, Risk and Compliance

PRB1297082

All controls default to non-compliant regardless of responses in attestation

Governance, Risk and Compliance

PRB1307997

Upgrade from Jakarta to Kingston sets flag on all profiles as true as if created manually

Governance, Risk and Compliance

PRB1292068

Warning logs are seen whenExecuting an Indicator with a failed indicator result

Governance, Risk and Compliance

PRB1292209

Creating new service in data certification task creates a new certification task instead of a new service

Governance, Risk and Compliance

PRB1292638

'Order' field on GRC Content table is is set to numeric not Integer, creating an issue with sorting in the list view

Governance, Risk and Compliance

PRB1300289

Slowness opening "item" reference qualifier list on Indicator form(GRC Indicator table)

Governance, Risk and Compliance

PRB1302139

Inactive profiles for active controls under policy statement

Governance, Risk and Compliance

PRB1305345

"Control attestation nightly run" scheduled job does not get controls frequency

Governance, Risk and Compliance

PRB1305649

Domain separation and GRC: records created in TOP domain instead of originating child domain

Governance, Risk and Compliance

PRB1314785

'Show incorrect and unscored responses' filter does not work for 'Choice' data type

Governance, Risk and Compliance

PRB1315809

Typo in "Assessment Detail" portal widget error message

Graph API

PRB1301851

CuckooMap.values() function can return a NULL entry causing the GraphQL schema build to fail

Guided Tours

PRB1291491

The Guided Tour Designer throws an error if the Openframe plugin is installed

Guided Tours

PRB1293518

Guided tour rendering issues

Guided Tours

PRB1310062

URL in the "Override tour Auto Launch preferences" UI action should be structured differently

Guided Tours

PRB1315522

Callout created on a guided tour related list is saved on a different related list

Guided Tours

PRB1238660

(USG Incident) - Guided Tours prevent from adding Callout due to Dictionary entry attribute no_attachment = true

Guided Tours

PRB1294070

Create Guided Tour breaks and generates an error "Cannot read property 'getAttribute' of undefined" unless the Service Portal plugin is activated

Guided Tours

PRB1297874

Callouts do not work on a custom tab in an incident

Guided Tours

PRB1300586

Guided Tours issue - Cannot add callouts to dot-walked fields

HTML Editor

PRB1249535

TinyMCE - PowerPaste pop-up needs to be translatable

HTML Editor

PRB1271312

<br> and new lines in body field of email templates are converted to <div>&nbsp;</div> when rendered in TinyMCE

HTML Editor

PRB1273142

Insert/Edit link in text editor replaces images with the text

HTML Editor

PRB1307701

Tiny MCE editor doesn't display thumbnail when inserting image into KB articles

HTML Editor

PRB1287625

Email client does not delete attachment when the clipboard content is deleted from TinyMCE editor

HTML Editor

PRB1309893

"Find and replace" pop-up screen is showing "Add Me" Icon Instead of X

HTML Editor

PRB1292351

Hint text on wiki field displays twice in IE (Kingston)

HTML Editor

PRB1294500

Cursor placement is not maintained when content is pasted into text editor

Human Resources

PRB1259107

The KB knowledge base is not entertaining the HR criteria

Human Resources

PRB1274476

HR user cannot edit Assignment group field in HR Case list view after upgrade to Kingston P3

Human Resources

PRB1295516

After installing the Knowledge Blocks plugin, bookmark/favorite icons are not shown properly

Human Resources

PRB1294367

Service Portal (Upgrade Issue): "HRJ Completed Items" widget, if added to custom page, generates console errors if upgraded to Kingston

Human Resources

PRB1315846

Inbound action created an HR case with the wrong priority

Human Resources

PRB1303288

Role used in ACL for HR Core Scoped app plugin does not exist

Human Resources

PRB1278942

Topic Detail and Topic Category should extend sys_metadata (Application file)

Human Resources

PRB1294739

Scoped ACLs are active alongside global ACLs for global records

Human Resources

PRB1319953

An error messages appears for some offboarding integration cases: 'Direct chat with HR must be requested trough HR Portal only!'

Human Resources Service Management

PRB1279410

HR: Integration imports cause slow events

Human Resources Service Management

PRB1292852

The HR case "Restrict Query" business rule is invoked multiple times for non-HR records

Human Resources Service Management

PRB1310155

HR - HR PA roles (sn_hr_pa.admin and sn_hr_le_pa.admin) need to be handled correctly

Human Resources Service Management

PRB1293872

HR Transfer Case modal breaks where there is an apostrophe in the HR Service or Topic Category with the system property 'glide.ui.escape_all_script' disabled

Human Resources Service Management

PRB1302929

Upgrade issue with hr_AssignmentAPI script include

Human Resources Service Management

PRB1292195

Orphaned reference to .jsx file on (accept_signature) UI Page

Human Resources Service Management

PRB1297688

Additional comments in HR cases are saved in IE but not Chrome

Human Resources Service Management

PRB1292280

Typo in sn_hr_integrations.HRIntegrationsOutboundHelper script include

Human Resources Service Management

PRB1294045

Non admin/non HR profile_writer roles cannot see Notifications in system settings

Human Resources Service Management

PRB1294160

Case Creation list view is 'default' instead of 'case_creation'

Human Resources Service Management

PRB1295115

Issues creating an HR Case from a template with no template fields explicitly set

Human Resources Service Management

PRB1295249

PDF generator - Cannot render a footer image across the page

Human Resources Service Management

PRB1295480

Cannot view report drill-downs in HR applications

Human Resources Service Management

PRB1297258

Duplicate RCA files in EDM causing db insert exceptions in log files

Human Resources Service Management

PRB1300766

The business rule 'Auto Assign' of HR Task throws a message "No agents meet the auto-assignment criteria for HRT000****"

Human Resources Service Management

PRB1302488

Missing translations for 'sn_hr_core_link' records

Human Resources Service Management

PRB1305647

'End date can not be before start date' error message on sn_hr_core_link table if the date format is not the default yyyy-MM-dd

Human Resources Service Management

PRB1306206

Transfer Case screen pop-up displays all the &'s as &amp

Human Resources Service Management

PRB1314384

Disabled HR record producer is re-enabled after daily license download job

Human Resources Service Management

PRB1315495

Sign Document does not add signature to HR PDF template for specific pdf files

Human Resources Service Management

PRB1316868

Managed document permissions do not carry over to HR portal

Human Resources Service Management

PRB1293147

HR auto-assign logic is not excluding inactive users who are in the assignment group

Human Resources Service Management

PRB1293324

HR document template is not editable in the French language

Human Resources Service Management

PRB1293402

Client script "Validate mobile number (submit)" does not validate valid phone numbers with non-US formats

Human Resources Service Management

PRB1293981

Transfer case option copies the closed date if we transfer a reopened case

Human Resources Service Management

PRB1294526

The SLA field on the HR Talent Management case does not get populated

Human Resources Service Management

PRB1294611

Scoping messages are contradictory in the HR properties UI

Human Resources Service Management

PRB1295228

Transfer Case does not populate certain fields from the service template

Human Resources Service Management

PRB1295289

HR Integrations Scheme Mappings: constant value is not mapped correctly

Human Resources Service Management

PRB1296649

HR Portal - The activity 'Complete' button do not function correctly

Human Resources Service Management

PRB1296953

HR Case Management COE configuration throws error if user has both admin and sn_hr_core.admin roles

Human Resources Service Management

PRB1297964

Double-byte character such as Japanese does not get merged to the fillable PDF

Human Resources Service Management

PRB1298142

PDF files generated within HR module have no MIME type (pdf extension)

Human Resources Service Management

PRB1298203

Module names where 'legacy' is applied are not translated

Human Resources Service Management

PRB1298288

HR Service Portal header configuration not being set on HR Services

Human Resources Service Management

PRB1298490

When an HR user requests an onboarding, the user record that is added does not have a user ID and password

Human Resources Service Management

PRB1303276

Activity widgets on HR Portal refresh the entire page after posting a message

Human Resources Service Management

PRB1304416

Users without HR roles can see question-answer records

Human Resources Service Management

PRB1304924

'Suspend Dialog Box' client script shows an error in Print view for HR payroll case form

Human Resources Service Management

PRB1308468

Clicking the "Show cases created" UI action redirects to the home page

Human Resources Service Management

PRB1309343

Issues changing the state from Suspended to anything and then back to Suspended

Human Resources Service Management

PRB1310063

HR Portal - Information widget does not display after upgrade

Human Resources Service Management

PRB1311293

Templated snippets with the same name cause issues

Human Resources Service Management

PRB1312797

HR Announcements might not display on the HR Portal if their start date is compared to the current date in GMT

Human Resources Service Management

PRB1313293

Users unable to view dashboards created in HR Scope

Human Resources Service Management

PRB1315193

Date variable does not follow any set format

Human Resources Service Management

PRB1315999

Improve performance of case form loading with similar cases

Human Resources Service Management

PRB1316128

'Mark Signature Blocks' UI page does not display the expected PDF in some cases

Human Resources Service Management

PRB1305829

RCA error on HR Task form when form is read-only and email_template is not displayed

Human Resources Service Management

PRB1316636

ACLs are not executed in scoped app

Human Resources Service Management

PRB1294404

HR criteria is evaluated incorrectly in User Criteria Diagnostics and Preview Articles with blocks

Human Resources Service Management

PRB1317356

HR-generated documents can have images removed from the PDF

Human Resources Service Management

PRB1318903

'Subject Person' is not set as requestor when the 'Create a parent case' feature is selected

Human Resources Service Management

PRB1318969

Disable code that disables COE's, services etc. based on UA&L entitlements

Human Resources Service Management

PRB1319904

OOB business rules (Trigger Outbound Services) can create many unnecessary syslog entries, .even when HR Integration Outbound Services are set to 'Active = false'

Import / Export

PRB1292084

ImportSetTransformer spins for a long time for mutex to be freed when coalescing on a null value

Import / Export

PRB1248838

When a user clicks the Preview button on an export definition record, the list's filter options are not responsive and the preview list columns are not sortable

Import / Export

PRB1251964

Easy Import is not exporting all columns

Import / Export

PRB952946

LDAP Listener generates "LDAP exception validating object:Read timed out" errors

Import / Export

PRB715483

Load all records in Datasource creates a field in the Global scope in a scoped import set table

Import / Export

PRB1263518

Listener is inactive but it appears in the LDAP log as being updated every 5 minutes

Import / Export

PRB1296361

When running a scheduled report in CSV format that includes variables as the columns, the column header does not show the variable name/header

Import / Export

PRB1302277

Importing data using the load data functionality returns a blank page upon submit

Import / Export

PRB1260233

Append timestamp does not match the export history with the filename that is exported to the MID Server

Import / Export

PRB1262995

Setting property "glide.db.impex.json.max.file.size.mb" to a value above 2000 causes imports to fail

Import / Export

PRB1266847

Imported records missing mandatory data are processed without error

Import / Export

PRB1273065

FTPS is no longer supported but is still available as an option

Import / Export

PRB1247425

Easy Import fails when the admin role is an elevated privilege

Import / Export

PRB1249280

Easy Import maps to 'inactive' fields when the transform map is auto created upon the data load

Import / Export

PRB1268382

When a scheduled export job is enabled for post-script but not enabled for pre-script, job outputs "Failure during scheduled run of job: java.lang.NullPointerException" even though export and scripts run fine

Import / Export

PRB1290800

Transform Map:Coalesce on Glidelist field always inserts

Import / Export

PRB1292477

Clicking the back button within the UI loads the data after choosing existing table and file

Import / Export

PRB1317657

After upgrading to London, JDBC probe jobs no longer accept passing a function to the external RDBMS. IE: TO_TIMESTAMP

Incident Alert Management

PRB1303271

domain path fix included in reparenting of incident_alert takes a very long time in a customer sub-prod with 172917 records

Incident Management

PRB1300955

Error: Illegal access to package

Incident Management

PRB1293805

Contact definitions are created with empty user/group values

Incident Management

PRB1297358

Incident state not updated when state value changes on incident form

Incident Management

PRB1295521

When multiple users are in the same record, the '<user> is typing' presence indicator is not working

Incident Management

PRB1318253

OOTB "Create Incident" inbound action fails to set priority on incidents from high importance emails

Incident Management

PRB1300390

Major Incident Workbench - chat button is visible to users who cannot access Connect

Incident Management

PRB1301480

Activating Major Incident Management plugin can cause issues with collision detection

Incident Management

PRB1303558

Order of the Major Incident Management workbench, Communications Section, does not follow the Flow Designer

Incident Management

PRB1311051

Major Incident Plugin issue

IntegrationHub

PRB1307289

API key length issues

IntegrationHub

PRB1313195

Action Description field limitation to be increased

IntegrationHub

PRB1293422

Multiline text allows only 40 characters in the flow

IntegrationHub

PRB1312120

Response attachment handling does not honor correct target record

Integrations

PRB1259353

Setting "Maximum retry" = 1 on an ECC Queue Retry Policy can cause an infinite number of retry attempts

IT Asset Management

PRB1296985

Software entitlements are not reconciling

IT Asset Management

PRB1288195

Per-device and per-user-license metrics are not available when the Microsoft Metric Group is selected

Knowledge Management

PRB1304243

If user does not have role found in glide.knowman.show_user_feedback, user feedback is not created

Knowledge Management

PRB1284491

User Criteria that is not used by any knowledge base is evaluated on the first article opened in the session

Knowledge Management

PRB1276269

Date corruption in kb_knowledge causing unexpected behavior

Knowledge Management

PRB1290357

SPUI: Knowledge Management Service Portal Home is slow due to missing indexes/slow SQL

Knowledge Management

PRB1314501

Images in knowledge article tables are not displaying properly when published

Knowledge Management

PRB1291783

"Attachment link" in article check box help text implies an attachment opens not downloads

Knowledge Management

PRB1296051

KB search for duplicates cuts off at "&" or "#" characters

Knowledge Management

PRB1296765

Text alignment issue while importing Knowledge article

Knowledge Management

PRB1296870

Issue on right-click option in "Your Answer" field in Knowledge question form

Knowledge Management

PRB1298476

KB article rating not being validated correctly

Knowledge Management

PRB1306939

When clicking on 'An updated version of this article is available' message, the latest version of the article is opened in the /kb portal, regardless of the current portal

Knowledge Management

PRB1308043

Updating attachments on KBs does not change "Updated" and "Updated by" fields

Knowledge Management

PRB1311757

Not able to post a question if a knowledge base has many categories and sub-categories

Knowledge Management

PRB1312330

Duplicate article search results while searching KB with order by view count

Knowledge Management

PRB1314656

Attachment name in KB article widget does not adhere to box boundary

Knowledge Management

PRB1312085

Labels on $social_qa.do are not translated

Knowledge Management

PRB1317417

In London, the kb_home UI page only shows items with no category

Language and Translations

PRB1251397

Popup of a reference field (cmn_location table) is blank when using Russian language

Language and Translations

PRB1302965

List edit incorrectly displays English value instead of system language for element type documentation field

Lists

PRB1308349

loadRow failure java.lang.NullPointerException when a "table name" field type is added to a form

Lists

PRB953283

Long column names cause formatting issues on the light personalization slushbucket in Microsoft Edge

Lists

PRB1264831

Clicking Show choice list for extended CMDB table shows blank list

Lists

PRB1247195

gs.addInfoMessage and gs.addErrorMessage outputs are displayed before redirection when triggered from a list action

Lists

PRB1255338

Lists - list header menus should not appear for "other active tasks"

Lists

PRB1290293

Column search does not work in Assignment Data Lookup table

Lists

PRB1302216

Filter condition builder is breaking when date is included

Lists

PRB1308904

IE browser. The mouse pointer jumps on the Category field when left clicking, and the user is not able to choose the subcategory

Lists

PRB1115640

Unable to export query builder results

Lists

PRB1283568

Issues with editing a list inline using JAWS screen reader

Lists

PRB1290246

In IE, if a Reference popup is open to show a list of records and you right click on any record to Open in a New Window, the new window opened is empty

Lists

PRB1296371

Read-only text field has formatting issues when creating new record

Lists

PRB1300322

In a list view when hovering over the comments and work notes field. Line breaks are not taken into account for List V2

Lists

PRB1304015

Date Field Hover-over Pop-up inconsistently switches between weeks, days and hours if repeatedly triggered

Lists

PRB1304899

Firefox: Stage field labels are lined up below the stage symbols when expanded in sc_req_item if the associated workflow has Stage Rendering set to "Workflow Driven" or "Main Flow"

Lists

PRB1306152

Adding large number of records on a List type field prevents the field from loading and shows 'This page isn't working' error

Lists

PRB1308597

List condition in the expanded filter is different from the breadcrumb

Lists

PRB1311214

Generated URL of the change task has the parameter "sysparm_record_target=conflict" when more than one embedded list is added to a form

Lists

PRB1038749

Issue with checkboxes in Firefox

Lists

PRB1245995

Dot-walked columns are not displayed in list view if one ACL on one dot-walked column fails

List v2

PRB603872

Related list record counts are incorrect after viewing a related record from a list with multiple pages of records

List v2

PRB1198029

Duplicate Approve and Reject list actions on List v2 in IE11

List v2

PRB1292255

State drop-down in filters on Approvals tab has unexpected values

List v2

PRB1318172

List V2: Dot-walked empty/null values have a hyperlink and redirects to a null record

Live Feed

PRB1099808

Some comments are not viewable after adding a .png file

Live Feed

PRB1295729

Adding a Journal Input field to the kb_knowledge table causes any comments added in the "Add a comment" field to not show

Live Feed

PRB1297691

Avatar Initials are Incorrect if parenthesis is present

Live Feed

PRB1291746

LiveFeedMessage API postMessage() does not correctly process the 'from_profile' in the activity feed

Managed Documents

PRB1303097

Managed Document: Canceling a rollback is creating a new revision of the document

Memory: Heap Space

PRB1293027

Frequent low memory occurrences after archiving the CMDB table

MID Server

PRB1297648

SNCSSH: "Timed out while waiting for TCP to connect" occur when not caused by network or target delays

MID Server

PRB1314105

During the MID upgrade, two-minute time-out for deleting old files is not enough for some customers

MID Server

PRB1206641

Unable to assign the mid_server role to an integration user

MID Server

PRB1274535

Large ECC Queue payloads created in the TEMP folder are not removed

MID Server

PRB1292553

MID Server selection throws the "Unable to find default MID Server sys_id.." error even when other MID Servers are available

MID Server

PRB1298495

MID Servers connect via mid.proxy.host parameter even if mid.proxy.use_proxy=false

MID Server

PRB1274323

'Pending jobs' field in ECC Agent Status is calculated using input rather than output ECC queue records

MID Server

PRB1298206

Issues with Discovery Schedules timing out

MID Server

PRB1271381

MID script Include 'ArrayPolyfill' causes the MID Server to query /ecc_agent_script_include.do excessively

MID Server

PRB1288426

MID Server auto-upgrade repeatedly fails if an incomplete ZIP file was downloaded, as the bad ZIP is not checked before continuing the upgrade, or redownloaded

MID Server

PRB1305027

The custom operation pattern discovery in AWS does not support external credentials such as CyberArk

MID Server

PRB1244307

HTTPS connections are being closed explicitly when initiating AMB connections

MID Server

PRB1265192

Powershell probe has a very small chance of leaking two threads

MID Server

PRB1294691

If mid.pinned.version configuration parameter is set as empty, the MID Server will remain pinned or will not auto-upgrade

MID Server

PRB1250922

MID Server script file cannot handle Japanese characters

MID Server

PRB1278645

Failures running SSHCommand probe with 'bash'

MID Server

PRB1294837

MID Servers query ecc_mi table unnecessarily and agent logs are flooded with ACL errors

MID Server

PRB1295941

The mid.ssh.session_timeout setting is always ignored

MID Server

PRB1311418

Detect PowerShell v6 logs a MID Server issue that PowerShell v6 is currently not supported

Mobile

PRB1281304

When there are Chinese characters on the form, the reference lookup function breaks

Mobile

PRB1304198

setValue() is not working for the currency field on Mobile

Modals & Dialogs

PRB1293202

"This helped" and navigation buttons are not working in incident related search results in the VM

NotifyNow

PRB1303132

Notify call failing when the incident is added as a parameter(fifth) to NotifyAPI

NotifyNow

PRB1281522

Notify-Twilio: Need to import the voice-enabled only and SMS-enabled only numbers from Twilio

NotifyNow

PRB1296584

Notify conference call fails when the CalledVia parameter is not an E.164 compliant number

NotifyNow

PRB1298854

UI actions "Send SMS" and "Start a Conference" not working correctly

NotifyNow

PRB1302464

Send SMS workflow activity throws error when Notify number is a Short Code

NotifyNow

PRB1319425

Twilio/Notify time delay of 5 seconds or more when using the activity 'Say'

On-call Scheduling

PRB1293070

Schedule members are not filtering based on groups while creating on-call schedules

On-call Scheduling

PRB1274521

The Schedule report takes a long time to calculate when a user is a member of several large groups

On-call Scheduling

PRB1294137

Overlapping time-off creation should be allowed across groups

On-call Scheduling

PRB1294491

The On-call Schedule Interceptor triggers global workflows

On-call Scheduling

PRB1298269

On-Call Schedule entries have an incorrect 'end time' when they are created from schedules with dates in Daylight Savings Time

On-call Scheduling

PRB1298517

Manage Rota provides incorrect shift end values when shift spans to a new month

On-call Scheduling

PRB1301988

The "User Removed from Rostered Group" email notification has incorrectly formed URLs

On-call Scheduling

PRB1308915

When trying to schedule primary coverage in the on-call calendar, the schedule button is disabled

On-call Scheduling

PRB1310718

Large number of v_alternate_rotation records created when "My schedule report" is generated

On-call Scheduling

PRB1316976

Inconsistent behavior when using 'Manage Rota' when time off and coverage overlap for a user

On-call Scheduling

PRB1262006

Escalation plan is correct during scheduling, but the escalation report is incorrect

On-call Scheduling

PRB1291736

Mismatch in behavior of the com.snc.on_call_rotation plugin after upgrading from Jakarta to Kingston

On-call Scheduling

PRB1293987

Skipping/Missing Roster member issue on the On-Call calendar

On-call Scheduling

PRB1296458

On-call JS API - invalid code

On-call Scheduling

PRB1297670

The "deactivate" button on cmn_schedule_span records doesn't work as expected

On-call Scheduling

PRB1304393

On-call calendar ($oc.do) allows users to type dates as "9999-01-02", which consumes the memory of the node and restarts it

On-call Scheduling

PRB1304727

On-call Schedule report has duplicate schedule and date created columns

On-call Scheduling

PRB1309484

Issues with replies to Twilio numbers

Orchestration

PRB1273953

Skip errors seen in upgrade log when upgrading to Kingston

Orchestration

PRB1276455

Domain separated instances don't have a default MID Server, causing orchestration activity error in resolving host name

Orchestration

PRB1267529

"Resolve DNS Name" activity in orchestration fails to use available MID servers when no default is set

Orchestration

PRB1273432

Manual creation of JSON object with string manipulation should be changed

Orchestration

PRB1296231

When Activity Creator performs "Test Inputs" on Powershell activity, the "Test Inputs" window is stuck loading

Orchestration

PRB1296652

When workday password contains '&' character, the SOAP request fails

Orchestration

PRB1096926

GenericException script include has a syntax error which returns errors since 'this_cause' is not defined

Orchestration

PRB1236357

A related list file is skipped during plugin activation

Orchestration

PRB1291928

JDBC activity multiple Insert issue against Oracle DB

Orchestration

PRB1296255

ASYNC: Automation - Sensor scheduled jobs are needlessly created, causing scheduler backlog and performance issues

Outbound Messaging

PRB717409

RESTMessageV2 does not include mutual authentication info when endpoint returns 301

Outbound Messaging

PRB1266129

When "Generate sample SOAP messages" is used, the messages have extra text in them

Outbound Messaging

PRB1293144

Issue with the REST Message/Function when a record producer is submitted through the service catalog

Outbound Messaging

PRB1295234

Unable to pass parameters to outbound REST message via Mid Server using probe files

Outbound Messaging

PRB1297940

Outbound SOAP - Not able to overwrite Content-Type with setRequestHeader when using executeAsync

Password Reset Application

PRB1292471

The Active directory activity 'Change AD user password' cannot handle all error codes returned from Active Directory

Password Reset Application

PRB1294927

Enrolling from two different session simultaneously creates two duplicated answers to enrollment questions

Password Reset Application

PRB1248994

Password reset/change does not correctly handle non-ASCII characters

Password Reset Application

PRB1264803

Tooltip hover text not getting translated in Password Reset page

Password Reset Application

PRB1269684

Possible issue with Jelly tags in password reset UI macros and pages

Password Reset Application

PRB1280902

When domain separation is enabled, Password Reset doesn't create workflow contexts in correct domain

Password Reset Application

PRB1283217

Incorrect enforcement of maxlength variable length on the Password Reset UI pages

Password Reset Application

PRB1303760

Password Reset Process stuck on captcha because MID server is unavailable during upgrade process

Password Reset Application

PRB1319719

When an account is locked and the user does a password reset, the password reset page hangs

Patterns

PRB1298431

MSSQL database names with spaces are truncated when using the MSSQL database on the Windows pattern

Patterns

PRB1291451

The Azure database pattern fails to discover MySQL database

Patterns

PRB1308660

Assigned_To attribute is not getting populated by Discovery

Patterns

PRB1282786

Issues occur with load balancers because the identification pattern continues to fail

Patterns

PRB1291151

Conversion script to migrate from Probes to Pattern

Patterns

PRB1293296

Unexpected behavior from WMB on the Unix Pattern

Patterns

PRB1293297

Issues terminating Amazon AWS Route53 when hosted zone is empty

Patterns

PRB1296826

Cisco interfaces and Cisco VIPs are not discovered properly due to version issues

Patterns

PRB1307721

The pattern 'Network Switch' fails due to neighbor interface being down or neighbor not being discovered

Patterns

PRB1293288

When discovering Hyper-V servers, they appear as class "windows server" with no virtual instances

Patterns

PRB1297294

Issues with the pattern for JBoss on Linux and Windows

Patterns

PRB1303326

AJP Endpoint Invalid URL

Patterns

PRB1312929

Multiple CIs can appear with the same chassis serial number

Patterns

PRB1317058

Azure Website pattern: retrieve list of websites with a single REST call

Patterns

PRB1292301

DataPower Server pattern throws an error

Patterns

PRB1293992

Linux server pattern fails to bring in the Object_ID for the newer EC2 instance

Patterns

PRB1294812

The Oracle options table samp_oracle_options is filled with invalid data when Pattern commands fail

Patterns

PRB1296032

Reconciliation issues on the networking device discovery

Patterns

PRB1296637

The Cisco GSS create connection does not work correctly and the cluster is not created correctly

Patterns

PRB1296990

HP-UX server discovery error - Pre sensor failed due to: TypeError: Cannot convert null to an object

Patterns

PRB1300836

Netapp query doesn't run in debug mode

Patterns

PRB1303547

MS SQL DB on Windows Pattern does not support multiple namespaces

Patterns

PRB1303780

'Child' Service Account Discovery from an AWS Master Account is limited to the first 20 accounts

Patterns

PRB1306631

UCS blade duplication issue

Patterns

PRB1311020

Mongod DB pattern does not recognize the -f flag for configuration files

Patterns

PRB1313294

Issue with pattern 'Oracle DB on Windows'

Patterns

PRB1313306

The MS SQL Enrich Attribute Library is inactive by default in London instances, causing the MSSQL DB on Windows patterns to fail

Patterns

PRB1314459

As downstream connections, the pattern 'F5 BigIP LTM' fails

Patterns

PRB1314470

"MSSql DB On Windows Pattern" didn't make correct db connection

Performance Analytics

PRB1263130

Issue with creating new dashboard tabs when using domain separation

Performance Analytics

PRB1293827

A malformed JSON reply occurs in PA Indicator REST API if a duplicate indicator-breakdown mapping is inserted via XML (update set, script, business rule)

Performance Analytics

PRB1286744

PA text analytics : Text analytic widget/dashboard loads slowly when there more than 50K records

Performance Analytics

PRB1295079

Updating and saving some OOB PA Indicators (for example 'Number of CIs Installed') gives the error: "Indicator Source Facts table and Script Facts table must have the same value"

Performance Analytics

PRB1300887

Performance Analytics: The breakdown relation does not work as expected

Performance Analytics

PRB1261391

PA Data Collections job is slow when counting elements

Performance Analytics

PRB1262244

When the $pa_dashboard.do page is opened outside of nav_to.do, the custom fav icon is not shown in the browser tab

Performance Analytics

PRB1294467

Widget with follow element is not following if the user doesn't have pa_viewer role

Performance Analytics

PRB1296034

In the performance dashboard's pie chart Data labels, & is shown as &amp;

Performance Analytics

PRB1298000

Warning is thrown when adding or removing PA widgets on a homepage or dashboard

Performance Analytics

PRB1304505

Mobile app - For all the indicators in the favorite list, the realtime value is queried, even though the indicator itself has the "Show real-time score" unchecked

Performance Analytics

PRB1314074

Issue displaying PA dashboards on Instances with legacy domain separation configuration

Performance Analytics

PRB678054

PA formula indicators with 'No Score' are not detected and cause issues with Averages / Percentages

Performance Analytics

PRB1254895

Collecting from non-separated table with a domain configuration fails with a null pointer exception

Performance Analytics

PRB1267941

PA_migration - If there are two or more invalid indicators, the invalid score numbers are not calculated correctly

Performance Analytics

PRB1274298

[PA old code] Labels on "spider" type visualization widget are not shown

Performance Analytics

PRB1274700

Manually running the PA Scores Migration in Kingston fails with an error

Performance Analytics

PRB1274831

Breakdown elements are not captured if the breakdown mapping is on rotated table and field is dot-walked

Performance Analytics

PRB1279962

Add ability to disable 'forecast per' indicators

Performance Analytics

PRB1281084

PA collection jobs lead to replication lag

Performance Analytics

PRB1283776

PA score migration fails due to records in the [pa_scores] table with NULL field values

Performance Analytics

PRB1288251

The Share feature in the Interactive Analysis Filter Info Panel is not creating the URL with source filter

Performance Analytics

PRB1292044

Speedometer settings: If scale is specified, the speedometer hand points to the incorrect value

Performance Analytics

PRB1294486

Breakdown selector options are not translatable

Performance Analytics

PRB1294512

Creating a time series widget based on an indicator, where the unit is 'time', no Y axis is displayed when added to a dashboard

Performance Analytics

PRB1295355

Interactive filters display child table choices if the filter is on the parent table

Performance Analytics

PRB1297157

Issue opening related records from "Word Cloud" widgets

Performance Analytics

PRB1300419

Switching between dashboards that share the breakdown element filter triggers a reload that delays the switching

Performance Analytics

PRB1303298

Issues with the Performance Analytics Data Collection Job failing to collect scores

Performance Analytics

PRB1304790

In Chrome 69 and Firefox 62, labels are not visible on threshold lines in the Scorecard

Performance Analytics

PRB1308843

Scorecards - Export to PDF converts "IS&T" to "IS&amp;T" in the exported PDF

Performance Analytics

PRB1309476

"Reports.UpdatedBy" script returns "undefined" result

Performance Analytics

PRB1311030

Workbench widget with a time widget indicator shows wrong display value when using non-Roman alphabet languages

Performance Analytics

PRB1312378

Fields with type "Timer" should be handled the same way as fields with type "Duration"

Performance Analytics

PRB1292785

The Text Analytics widget should take into account 'minimum word occurrence'

Performance Analytics

PRB1305427

Unmatched element can return the wrong value (0) when shown in realtime

Performance Analytics Application

PRB1267072

Widget layout is incorrect when the instance is switched to a RTL language

Performance Statistics and Graphs

PRB1300256

Performance Dashboards - Replication lag reports "0" if the the first database pool record is inactive

Persistence

PRB636410

Incorrect join on dot-walked query condition 3 levels deep when preceded by same dot-walk 2 levels deep

Persistence

PRB1041283

Performance Analytic jobs fail when using an Indicator condition based on a field of the type 'Translated Text'

Persistence

PRB1254469

BootstrapBatcher adds/modifies columns on the DB table if there is a discrepancy between dictionary metadata and the database column definition

Persistence

PRB1285805

"*** ERROR *** Field: sys_domain ref='<<table_name>>' must be specified" may be in the logs when committing an update set

Persistence

PRB1278292

No matching records are returned when searching for multiple tags using the AND condition

Persistence

PRB1278421

Lists with 4 or more joins sometimes display values from the wrong record

Persistence

PRB648343

Adding a new column from "Form Layout" does not check whether the field exists in a table that extends from the current table

Persistence

PRB1280424

Disable in-app clone with properties

Persistence

PRB1303474

Tables should not be audited upon delete to prevent delete recovery from kicking in

Persistence

PRB1241317

Backup tables for reparenting in TPH cause spurious validation failures

Persistence

PRB1263390

DBConnection held large buffer in memory for an extended period of time

Persistence

PRB1294725

Adding a column to a TPP table in a scoped application packages bootstrap XML for all child tables

Persistence

PRB1285665

Schema map shows empty table names and no columns for referenced tables

Persistence

PRB1249660

TPP migration logging stops after reaching maximum transaction per logging limit

Persistence

PRB1290798

When grouping by report results using a dot-walked field, the total records shown for each group do not match the total number of records returned overall

Persistence

PRB1290879

Committing an update set can fail on Oracle instances if the ALTER has both ADD and DROP

Persistence

PRB1297534

No results are returned by an inner join query if the condition builder has two or more empty dot-walked fields

Persistence

PRB1297880

Using an update set to edit the field label on a parent table does not sync the updated field label on the child table

Persistence

PRB683015

Oracle line chart of weekly averages that crosses the year boundary mid-week plots a final point incorrectly for the following year

Persistence

PRB966602

Oracle Database - Updating multiple operations between groups ignores lower case

Persistence

PRB1316897

Possible upgrade failure (IllegalArgumentException) when reglomming identically-named fields in TASK hierarchy

Persistence

PRB1241657

Unable to change a field the type of 'List' to 'Reference' when the values in that field are less or equal to 32 characters long

Persistence

PRB1281035

Performance issues when using INSTANCEOF to filter a table

Persistence

PRB1281668

Decimal field gets truncated on upgrade if dictionary does not match database type

Persistence

PRB1284507

Migrating two columns offrow that have the same element name in the same hierarchy overwrites the first storage alias

Persistence

PRB1286626

After upgrading to Kingston, the order in which conditions are listed for reports returns a smaller query than the correct result

Persistence

PRB1295271

Upgrade rollback failed due to failure to download War file

Persistence

PRB1236286

Starting Jakarta, creating Field level ACLs on Tables created in scoped application extending from table 'Configuration item' do not show fields from Parent table

Persistence

PRB1273768

Decimal data type is glommed incorrectly to decimal with smaller max length/scale

Persistence

PRB1287636

Online alter causes replication lag

Persistence

PRB1292123

Delete Recovery Tool: Restoring Change Request/task record with associated workflow, breaks the related approvals, workflow

Planned Maintenance Application

PRB1297482

Creating a schedule template from within a maintenance schedule Inserts additional templates

Planned Maintenance Application

PRB1306199

Duplicate Facilities Request is created intermittently from monthly maintenance plans

Platform Security

PRB606404

Error message: "Insufficient permission to access reports" occurs on the ESS Reports page when user has no role

Platform Security

PRB1297102

ASCII control characters (% followed by certain hex codes) are removed from HTML fields

Platform Security

PRB1312932

SSO (SAML2) configuration breaks during upgrade to London with modification of Identity Provider URL

Platform Security

PRB1252502

SysAttachment.changeEncryptionContext API is corrupting attachments when user doesn't have access to encryption context being changed to

Platform Security

PRB1284799

incident.* - save_as_template ACL shipped in 'com.glide.acl.service' has admin_overrides null, should be true

Platform Security

PRB1296088

Can't Remove sn_si.admin role from the admin role when using SSO

Platform Security

PRB1311556

Using templates on Encrypted Text Field results in cipher text showing

Policy and Compliance

PRB1315016

Users with "sn_compliance.user" role cannot access the Attestation metric results, but they can read the metric result

Policy and Compliance

PRB1316685

Unable to save after the active field is unchecked or cleared in the Citation form

Problem category

Number

Short description

Problem Management

PRB1295106

Issue with copying workaround text to a linked incident

Procurement

PRB1306295

Purchase orders are consolidated in error when the vendor and destination are the same for the RITMs

Procurement

PRB1307453

Unable to source a request and add to the purchase order

Profiles and Remediation

PRB1105276

When associating one policy to the policy statement, the progress bar on the top becomes unresponsive

Project Management

PRB1303251

The Planning Console loads slowly

Project Management

PRB1247837

When closing all project tasks, the project state does not change to "Closed complete"

Project Management

PRB1256753

Decision records (dmn_decision) have only the 'Rejected' state configured as a close state

Project Management

PRB1291478

The Planned end date changes for the milestone when the project/task is closed

Project Management

PRB1300824

Project tasks with finish start dependencies are not recalculating

Project Management

PRB1303035

Project export to Microsoft Project always shows project <start> time in PDT timezone

Project Management

PRB1308630

Updating the 'Actual end date' is updating the 'Planned end date' on dependent project tasks

Project Management

PRB1294296

MPP import/export issues in the Project Portfolio Suite Application

Project Management

PRB1300559

Slowness when creating a project through a template

Project Management

PRB1301449

'Update resource capacity' scheduled job has blank end date after processing

Project Management

PRB1302460

After the upgrade to Kingston, the Related Links section is missing from the Planning Console view of Project Tasks

Project Management

PRB1309946

The state of the stories is changed unexpectedly and cause data corruption

Project Management

PRB1316543

Changing the Actual start date in Project populates the Actual end date

Project Management

PRB1316449

Using Copy Project, the relation (predecessor and successor's top task) points to the old top task not to a new top task

Project Management

PRB1316330

Deselect all on Timeline view of portfolio workbench not working

Project Management

PRB1261210

Changing a planned project date to another year displays the wrong project count on the Portfolio Workbench

Project Management

PRB1291154

Difference in behavior between Jakarta and Kingston when a project created from a template is set to 'Work in Progress' state

Project Management

PRB1292860

Resource plan and Cost plan evaluate demand start date incorrectly

Project Management

PRB1293039

Top program field is not set when an .mpp file is imported in existing project that is related to a program

Project Management

PRB1296828

Can't close a Program in Kingston if contains a few decisions

Project Management

PRB1302426

Drag and drop operation to increase duration of task in client side planning console is inconsistent and is based on the zoom scale

Project Management

PRB1303958

Project form accepts negative number in percent complete

Project Management

PRB1304412

In Planning Console, double-clicking the dependency field to update date it does not take lag of more than 23 days

Project Management

PRB1307088

Issue creating a project in Project Workspace if the template has no "scheduled start date" element

Project Management

PRB1307234

Estimated Duration value is not correct when an MPP file is imported

Project Management

PRB1307379

Timeline Visualization navigation arrows are not working, and get stuck for the future dates

Project Management

PRB1309308

Adding multiple users to the Additional Assignee List from the Planning Console refreshes the page

Project Management

PRB1309684

Dates/times in the planning console are not updated when users change their timezone

Project Management

PRB1311155

When the Planning console critical path is ON, the wrong highlighted critical paths appear when printed

Project Management

PRB1311907

In Internet Explorer, the date format MMM-dd-yyyy auto-populates an invalid Planned End Date in a new project

Project Management

PRB1312062

'Planned start date' and 'Planned end date' fields are not set to read-only or disabled when the project task is closed

Project Management

PRB1313803

Client-side planning console issues

Project Management

PRB1315254

Planning Console: Cannot see Planned Effort until you save the record

Project Management

PRB1315678

My Project workspace: There are no colors when using French or Spanish

Project Management

PRB1315970

From benefit plan breakdown, clearing the Entered Benefit value does not get rolled up to Total Planned Benefit

Project Management

PRB1316162

Error running business rule 'Recalculate' on pm_project_task

Project Management

PRB1315902

PPM Project tasks duration rollup issue on Planning Console

Project Management

PRB1316768

Planning Console - The getMessage() and unindent task actions do not auto-schedule the old parent when there are relation issues

Project Management

PRB1319216

Form loads the incorrect Status Report UI action for users who have 'After Form Loads' set for related list loading

Project Management

PRB1321139

Two 'dhtmlxgantt.css' files with same path (/styles/dhtmlx/dhtmlxgantt.css) exist

Project Portfolio Management

PRB1242846

List v3: Incorrect count on related list: On the Project form, the Resource Plan related list record counter display the incorrect count

Project Portfolio Management

PRB1298867

Non-admin users unable to create reports in the Project Status Portal

Project Portfolio Management

PRB1303577

On the investment portal, the new Investment view form shows options in all languages for the category field

Project Portfolio Management

PRB1297178

The planned effort field is not imported from the MS project file

Project Portfolio Management

PRB1308555

Setting an invalid 'end date' on a resource plan takes nodes OOM

Project Portfolio Management

PRB1316755

Project status field icons are not displayed in Investment portal

Project Portfolio Management

PRB1316382

Investment portal doesn't load all the reports and is not honoring the pagination

Project Portfolio Management

PRB1292999

Planning Console: State of selected tab is not announced

Project Portfolio Management

PRB1301426

Project Portfolio Suite with Financials plugin activated reports failure for planned_task_recalculation_exclusions_entries.xml

Project Portfolio Management

PRB1301612

Milestone dots in Program Timeline view renders strangely when printing

Project Portfolio Management

PRB1303108

Grid UI displays Cost Plan 'Total Planned Cost': 12'000.5 as 1'200.5 incorrectly

Project Portfolio Management

PRB1310165

Portal page displays 404 error after adding the "Callout" widget to the index page

Project Portfolio Management

PRB1312612

Resource Management - Allocation workbench throws error when trying to create a new board

Project Portfolio Management

PRB1315099

Timeline Visualization is stuck on '100%' if a record in roadmap_user_page exist and is defined in a scoped app

Project Portfolio Management

PRB1320478

The PPM Investment Portal widgets do not filter demands on teamspaces

Record Watcher

PRB1294006

Record Watcher is adding syslog record changes to the evaluation queue undesirably

Record Watcher

PRB1286294

Real-time updates on single score report widget do not get up-to-date information when the 'contains' filter condition is used

Related Lists

PRB1311959

List edit box on related lists renders at the bottom of the page and form is unusable

Related Lists

PRB1252233

Issues loading related lists in the "Switch with routing" view in IP Switches page when loading preference is 'After form loads' or 'On Demand'

Related Lists

PRB1304459

Related list filter does not load the 'order by' sort correctly after it was saved

Reporting

PRB1269391

The bar report displays the same column data repeatedly

Reporting

PRB1291895

The breakdown filter on dashboard resets on switching tabs - NullPointerException

Reporting

PRB1275086

Multilevel pivot reports cannot be exported to PDF if the report title contains "&"

Reporting

PRB1294377

Using a date filter with "group-by" on the title in column type reports does not display data in bar graphs

Reporting

PRB1296480

Report title is rendering "&" as "&amp;"

Reporting

PRB1258167

In a multilevel pivot report, the columns header position changes/overlaps depending on the size of the condition builder when it is expanded

Reporting

PRB1316337

Map report doesn't aggregate values as defined by Map Source in last level (Latitude/Longitude)

Reporting

PRB1279199

Real-time updates should not be allowed for single score report widgets when the report source is a database view

Reporting

PRB1291887

In interactive filters, date filter list values are not translated in other languages

Reporting

PRB1294262

When executing a Multilevel Pivot export from the report designer or report builder, the filter will not be applied

Reporting

PRB1303267

Column and Trend charts fail to load when user sets "Group by" on any time field with display data labels ON

Reporting

PRB1247633

'Insert a new row' is displayed twice when the list edit inserts row = true

Reporting

PRB1272748

The trend chart displays the max number of groups and other UI elements show, even though it does not support these elements

Reporting

PRB1294279

The HTTP 500 error occurs while exporting reports as a PDF

Reporting

PRB1294896

For a trend series, if the report is using a database view, the transaction may be in a non-run state for a certain condition

Reporting

PRB1296650

Exporting a pie chart report to PDF in Hebrew with grid / data table causes the letters order to be mirrored

Reporting

PRB1297835

In non-english languages, an extra column appears for (empty) for Bar type report, even if there is no empty record

Reporting

PRB1297917

Asterisk has reversed colors after navigation to a report widget

Reporting

PRB1303641

When creating certain labels for a column (e.g Priority field for change_requests), reporting labels are still showing the parent label when using the Additional Group By field.

Reporting

PRB1305298

Clicking 'Add to Dashboard' to share a report causes the 'Homepage' tab to display 'Dashboard', 'Tab' fields in error

Reporting

PRB1306155

Portal - Report widget shows "Loading report" and does not load reports if 'Show Chart title' is selected as "Always"

Reporting

PRB1314783

On-click behavior is not working on the single score report outside of report designer

Reporting

PRB831588

The 'Show Other' checkbox is not disabled when 'Remove Other' value is selected

Reporting

PRB1267099

Pie/Bar/Column on sc_task returns no data when grouping by "Variables"

Reporting

PRB1290342

The dashboard is slow when filters are applied

Reporting

PRB1292539

In Donut chart the show total sum of values is displayed incorrectly when it contains negative values

Reporting

PRB1293831

Data labels are not displayed correctly on piecharts in right to left languages

Reporting

PRB1294963

A list view containing an empty translated HTML 'Description' field results in messy PDF export file

Reporting

PRB1303318

Issue running 'Bubble' type report when Step Line with "Display data labels" option is checked

Reporting

PRB1304719

The widget performance threshold property is ignored for some users

Reporting

PRB1306306

Ordering doesn't work on Line report if a data set is added

Reporting

PRB1296659

Filter does not apply on reports after switching dashboards and then tabs

Reporting

PRB1297025

Chart reports that group by or stack by on a catalog variable generate error in dashboards and homepages

Reporting

PRB1314527

On Multilevel pivot reports where the row and column groups are reference fields, the whole table hierarchies are displayed as the column name.

Reporting

PRB1316853

New UI policy in London breaks a previous policy for ACLs

Resource Management

PRB1300349

London Resource Workbench update error when the date format is not YYYY-MM-DD in the user profile

Resource Management

PRB1241324

Resource Workbench fails to load when the Start and End Dates are far apart (~4 years)

Resource Management

PRB1310045

Resource report shows invalid dates if the user in the profile has system date set to: dd-MM-yyyy

Resource Management

PRB1314044

The 'Update Resource Aggregates' UI action does not work properly

Resource Management

PRB1293152

Resource managers are unable to update the resource plan or earlier dates

Resource Management

PRB1303492

Group resource plan is allocating hours to inactive/locked out users

Resource Management

PRB1304752

Resource Calendar date/time format cannot be set to 12 hours

Resource Management

PRB1243016

"Allocations" resource reports are not correctly filtered when a non-system language is used

Resource Management

PRB1292332

Error is displayed when creating an operational resource plan

Resource Management

PRB1294089

Resource widget (Allocated Vs Actual) doesn't show correct data for customer's timezone (Asia/Manila)

Resource Management

PRB1297829

Resource plan start date and end date are not updating correctly when we change demand/project start date

Resource Management

PRB1300161

On upgrade to London, Requested allocations are not created if only the com.snc.project_portfolio_suite plugin is active

Resource Management

PRB1300235

Resource Calendar date/time format cannot be set to 12 Hours

Resource Management

PRB1302237

Manage UI action in the Resource Plan related list for a project is not working

Resource Management

PRB1302492

Monthly resource aggregates are empty for specific months

Resource Management

PRB1307030

Significant performance issues occur when confirming resource plans for large groups (> 30 people)

Resource Management

PRB1309366

Resource plan can take incorrect date as user input

Resource Management

PRB1311303

The resource finder shows user allocated to the project with '0' hours

Resource Management

PRB1312256

Resource plan requested allocations round up to nearest hours instead of the nearest multiple of specified minutes

Resource Management

PRB1313540

Resource capacity planning is not updated from resource group

Resource Management

PRB1292736

On allocation workbench, when the date filter is set to 2019-Jan until 2019-Dec, all the tasks and resource plans in the grid are filtered accordingly, but the grid columns are being shown from 2018-Jan

Resource Management

PRB1306543

Issues with the allocation workbench under the Resource Management module

Resource Management

PRB1315141

Behaviors of form UI action on the form and grid are different

Resource Management

PRB1315417

Cancelling a Resource Plan in the 'Confirmed' state does not remove the cost from Resource Allocated Cost (resource_allocated_cost)

Resource Management

PRB1319400

On an upgraded instance from Istanbul (or prior) to Kingston (or later), Confirmed/Allocated Hours on resource allocations and task on aggregates are not populated

Resource Management

PRB1320170

Time cards submitted for non-tasks get recorded on operational resource plan dailies

Risk Management

PRB1258918

Unable to set default filter for 'Risks' related list on sn_risk_definition records

Risk Management

PRB1303352

Error attempting to continue a Vendor Risk Assessment on Vendor Portal when the URL has a "/" at the end

Schedules

PRB1295438

Changing system date/time format to "MMM-dd-yyyy" and "hh:mm a," full day event is not created on My Resource calendar

Schedules

PRB1243976

Monday event on the calendar always starts from 00:00 irrespective of start time

Schedules

PRB1297647

Schedule span record that repeats on 29th of every month has issue on non-leap years

Security

PRB1267267

SMTP Authentication (glide.smtp.auth) is deprecated and no longer in use after Geneva

Security

PRB1304348

Remove the reporting of 'glide.whitelist.manager.collection_mode.override' as its deprecated

Security

PRB1305052

Logic correction needed for 'Authentication > Remove Credentials From Welcome Page'

Security Access Control Lists

PRB1300925

When adding a user to a group fails, no error message is shown

Security Access Control Lists

PRB1249207

With CSM plugin activated public/external users are not able to see images of knowledge articles in KB which does not have any user criteria

Security Access Control Lists

PRB1281073

isMemberOf function returns inconsistent value in domain separated environment

Security Access Control Lists

PRB1289591

Create ACL on checklist_template retains, which blocks non-admin users from saving checklist items as template

Security Access Control Lists

PRB1297369

ACL problem in list

Security Access Control Lists

PRB1297744

Editing an existing custom role name honors the old role name but not the new one

Security Access Control Lists

PRB1317991

Warning for ACL on sys_user delete: Expected an assignment or function call and instead saw an expression.

Security Incident Response

PRB1251089

Using the "Assign To Me" UI action on a response task causes a blank state field

Security Incident Response

PRB1294839

String fields >255 characters may be displayed as textarea boxes after activating 'Security Incident Response'

Security Incident Response

PRB720734

The Update Risk Score business rule causes multiple workflow contexts to be triggered

Security Incident Response

PRB1269461

User Reported Phishing Inbound Email Action is skipped and does not process

Security Incident Response

PRB1290332

Security Incident Cancel button does not cancel workflow and creates new activity

Security Incident Response

PRB1295604

"Determine Shell Script by OS" workflow throws case-sensitivity errors on non-standard operating systems

Security Incident Response

PRB1295943

SIR: requesting assessment in the Review state does not always generate PIR

Security Incident Response

PRB1297929

The URL field of a security scan request can get truncated

Security Incident Response

PRB1298715

Security Incident: multiple knowledge articles are created when "Create knowledge article" is selected

Security Incident Response

PRB1305247

Taxii integration: Outbound REST call fails from Taxii application but passes test run from REST message

Server Side Scripting

PRB1290308

Business rule date fields cannot get correct date because they are not following date format (MM-DD-YYYY) and (DD-MM-YYYY)

Server Side Scripting

PRB1285930

After upgrading to Kingston, users can no longer use a script include as a default filter

Server Side Scripting

PRB1297269

Scoped application UI page with an array does not return objects within the array

Service Analytics

PRB1247056

Connector instance check to validate that the metric extension is running doesn't handle a cluster

Service Catalog

PRB1266722

Unable to remove 'SNC External' user criteria from the catalog item 'Not Available For' related list

Service Catalog

PRB1296017

"Order Now" button appears when enable_order_now property is true and cart layout is false

Service Catalog

PRB1297366

In two-step checkout, using a scripted web service to order an item in a custom cart orders all items in the default cart

Service Catalog

PRB1309233

Multi-row variable sets do not work with dates (TZ problem)

Service Catalog

PRB1256988

Attachments to an HTML type variable display in the activity stream but not as a record attachment

Service Catalog

PRB1292101

Issues with the Set visible UI policy action and client scripts for System Wizards

Service Catalog

PRB1303951

Printer-friendly version does not display multi-row variable set

Service Catalog

PRB1253712

Slow query pattern on question_answer

Service Catalog

PRB1261369

System property "glide.sc.cat_view_use_popup_for_details" is not applied on the Service Catalog homepage

Service Catalog

PRB1286273

Multi-line text variables set to mandatory or read-only break the printer friendly page

Service Catalog

PRB1295519

Service Catalog categories not displaying in the Mobile UI

Service Catalog

PRB1300701

Availability settings do not work as expected for variables to show on an order guide in Service Portal

Service Catalog

PRB1307395

A simple reference qualifier does not work on Catalog reference variables in non-English languages

Service Catalog

PRB1315493

Check box type variable is disabled when accessed from a public page in London

Service Catalog

PRB1210839

Issue with translating multiple choice variable records if text field value matches a value field does not match

Service Catalog

PRB1290363

OnChange client script to clear/add options to a variable does not change RITM values

Service Catalog

PRB1300810

Error occurs when variable mandatory policy is set to true or false on RITM or SCTASK records

Service Catalog

PRB1304386

Users with 'Allow Scripting' access are not able to work with scripts

Service Catalog

PRB1304403

Create Request UI action is not mapping the caller name value to the generated request

Service Catalog

PRB1308323

Automated Test Framework fails to rollback sc_request records when an individual catalog item has 'use cart layout' set to false

Service Catalog

PRB1310558

Unable to add a condition using dot-walk in the rule base of an order guide

Service Catalog

PRB1269302

DeliveryPlanMatcher script Include doesn't filter for active delivery plans

Service Catalog

PRB1274627

Missing table in update set when using the "Unload service portal page" function

Service Catalog

PRB1291066

The view specified in the URL of the catalog module is getting translated, and the wrong view is displayed

Service Catalog

PRB1292509

User criteria issue with domain separation in Knowledge

Service Catalog

PRB1293983

Multiple choice variable does not get checked when set to read-only from a catalog UI policy

Service Catalog

PRB1298035

Unable to submit the REST APIs if the set value is not a string

Service Catalog

PRB1303168

g_form cannot determine the scope of catalog variables

Service Catalog

PRB1307382

The checkbox variable wraps the text after an upgrade to London

Service Catalog

PRB1308250

Making a mandatory variable field require the admin role causes an error

Service Catalog

PRB1315302

Portal - For non-admin users, the onChange client script populates only the first option

Service Catalog

PRB1316010

Checkbox followed by a container split is not rendering correctly

Service Catalog

PRB1248987

Editing the order in the shopping cart causes the association to the project task to be lost

Service Catalog

PRB1262093

During 508 testing, found issues with color contrast, which impacts 508 standards: 31(b)

Service Catalog

PRB1266141

With two-step checkout, requesting an item for a different user does not update the hover text

Service Catalog

PRB1279902

View rule on table sc_cat_item is not working

Service Catalog

PRB1291921

JavaScript error is generated during onLoad if there is a variable which the current user is not able to read

Service Catalog

PRB1293095

Cross-reference issues when adding a new standard change request to RITM

Service Catalog

PRB1293146

JavaScript expression in date fields is not evaluated for Automated Test Framework

Service Catalog

PRB1293515

Setting a multiple choice field as read only causes an error

Service Catalog

PRB1296456

Using Chrome browser navigation, it is possible to subvert platform form validation

Service Catalog

PRB1297646

Search results for catalog items are missing information under 'Preview'

Service Catalog

PRB1302263

The advanced reference qualifier script does not work in the wizard variable if the wizard variable types are in a specific order

Service Catalog

PRB1304437

Creating "Container End" or "Container Split" variables in a variable set takes a long time

Service Catalog

PRB1304775

Standard Change items selected from search results are missing Parent URL parameters (CHG created from RL)

Service Catalog

PRB1304857

Issue creating a new variable for a record producer

Service Catalog

PRB1307246

List collector variable type throws undefined value in log statements

Service Catalog

PRB1309031

Adding an option that is already the selected value changes the selected value to the first option available

Service Catalog

PRB1309706

Issue with the standard change template not rendering variables on the form

Service Catalog

PRB1311200

In London, the OnLoad reverse if false UI policy is not honored

Service Catalog

PRB1312730

Additional text is added to check box variables for items in the Service Portal

Service Catalog

PRB1313539

[E2E] Unchecking components on sc_layout does not work

Service Catalog

PRB1314780

The setVariablesReadOnly method is not working on KP9 and London for catalog task records

Service Catalog

PRB1315198

Hover text displays the variable name instead of the question text

Service Catalog

PRB1315533

Issue with layout alignment for variables in catalog vs RITM

Service Catalog

PRB1288504

Table Variable: Function getRowCount() and getRow() are not allowed in scope

Service Catalog

PRB1307479

Write ACL added in London for Additional Comments field on sc_req_item table is not allowing ITIL users to access the field

Service Catalog

PRB1319248

Removing an entry from multi-row variable sets causes the screen to freeze when there is another multi-row variable set of lower order that's hidden

Service Catalog

PRB1319286

The reference qualifier on a List collector variable which is dependent on another reference variable doesn't work if the reference field is made read-only, even if it has a value in it

Service Catalog

PRB1320717

The justification of catalog item descriptions is applied differently in IE11

Service Catalog: Service Portal Widgets

PRB1302849

UI policy does not function on checkbox variables if label variable is present

Service Catalog: Service Portal Widgets

PRB1304716

Poor performance for the widget "Recent & Popular Items"

Service Catalog: Service Portal Widgets

PRB1297159

glide.sc.enhance.labels property is not working as expected with Lookup Multiple Choice variables

Service Catalog: Service Portal Widgets

PRB1300966

Labels are not displayed for the checkbox with the label variable created under the order guide

Service Catalog: Service Portal Widgets

PRB1304739

Items added to an order guide with rule base do not get removed

Service Catalog: Service Portal Widgets

PRB1315239

Catalog UI policy actions running on formatters cause UI policies and client scripts to fail

Service Catalog: Service Portal Widgets

PRB1239027

Service portal question_choice items always display in USD ($) currency

Service Catalog: Service Portal Widgets

PRB1288750

Multiple choice variable in variable set doesn't work as expected in Service Portal Order Guide "Choose Options"

Service Catalog: Service Portal Widgets

PRB1297547

Unable to check out an order guide that contains only record producers

Service Catalog: Service Portal Widgets

PRB1298069

Excessive angular.do calls made in Service Portal Catalog item

Service Catalog: Service Portal Widgets

PRB1314147

Kingston patch 10: Unable to make checkbox variables read-only when a label is configured

Service Catalog: Service Portal Widgets

PRB1272372

SC Popular Item does not return any results if the catalog item is included in multiple catalogs

Service Catalog: Service Portal Widgets

PRB1296441

Order Guide - Recurring prices do not appear in Select Box variable on Service Portal

Service Catalog: Service Portal Widgets

PRB1296838

Title section on Order Guide item is missing in Internet Explorer 11

Service Catalog: Service Portal Widgets

PRB1307456

Request item approver name is not displayed on the Service Portal

Service Catalog: Service Portal Widgets

PRB1250166

Pricing information for catalog item always shows in $ (dollar) even if item is set to £ (pound)

Service Catalog: Service Portal Widgets

PRB1259875

SC Catalog Item widget: Messages from BRs based on sys_attachment are not displayed in the proper window

Service Catalog: Service Portal Widgets

PRB1291632

The SC Order Guide widget does not render CSS style in HTML correctly

Service Catalog: Service Portal Widgets

PRB1294395

Inactive catalog item variables on Service Portal

Service Catalog: Service Portal Widgets

PRB1298331

Catalog items created from Service Creator/Producer Service are not supported in Service Portal UI

Service Catalog: Service Portal Widgets

PRB1306969

Price is not displaying on service portal

Service Catalog: Service Portal Widgets

PRB1307026

Unable to save new Catalog Task record in Service Portal form due to variable editor widget error

Service Catalog: Service Portal Widgets

PRB1309554

Variable reference lookups in service portal generate a different query from reference lookups in the platform

Service Catalog: Service Portal Widgets

PRB1316668

Submitting a variable set from the Service Portal using Service Creator/Producer places the variables in random order

Service Catalog: Service Portal Widgets

PRB1317317

Unable to hide variable set on Service Portal using the variable set name in g_form.setDisplay('<variable set name>', false);

Service Catalog: Service Portal Widgets

PRB1317273

Service Portal [SC Catalog Item (widget-sc-cat-item-v2)]: Images in the catalog item Description field are not sized dynamically

Service Catalog: Service Portal Widgets

PRB1292198

Currency sign "CHF" does not appear in the Service Portal if the price is more than 4 digits before the comma

Service Catalog: Service Portal Widgets

PRB1294552

Pop-up warning message does not appear after a field of the page was modified

Service Catalog: Service Portal Widgets

PRB1294740

the Description font color is not preserved when the item appears in a Service Portal order guide

Service Catalog: Service Portal Widgets

PRB1296543

SC Category Page widget does not load if there are multiple content items referencing the same KB article

Service Catalog: Service Portal Widgets

PRB1296880

Service Catalog Item page: Quantity selector is not labeled and is repetitive

Service Catalog: Service Portal Widgets

PRB1296992

Service Portal, shopping cart v2: Alignment issue for View Cart (Einkaufswagen anzeigen) in German language

Service Catalog: Service Portal Widgets

PRB1297881

Incorrect translation of messages in the "Messages" field of a client script

Service Catalog: Service Portal Widgets

PRB1302695

Service Catalogs with 100k+ items cause the search source queries to run slowly

Service Catalog: Service Portal Widgets

PRB1302881

Adding additional columns in the "Request for" service catalog widget breaks search functionality

Service Catalog: Service Portal Widgets

PRB1304213

Unable to attach a file in order guide when the message "View attached Image" has an apostrophe

Service Catalog: Service Portal Widgets

PRB1304398

Approval requests for catalog tasks in Service Portal do not display the variable options

Service Catalog: Service Portal Widgets

PRB1304997

Improper page title when user navigates to the 'All Categories' page in service portal

Service Catalog: Service Portal Widgets

PRB1311191

Record producer variables inside a container are hidden if the user does not have access to a restricted checkbox in the same container

Service Catalog: Service Portal Widgets

PRB1312387

"Item has been added to your cart" messages display in Service Portal in error

Service Catalog: Service Portal Widgets

PRB1312757

SC Order Guide widget -- variables that are set to null are saved as 'null' when two-step checkout is disabled

Service Catalog: Service Portal Widgets

PRB1313908

Filtering using a list type dictionary shows incorrect results on a reference variable

Service Catalog: Service Portal Widgets

PRB1314851

Multi-row variable set modal/dialog is not displayed on the Service Portal for snc_external users

Service Catalog: Service Portal Widgets

PRB1315087

Execution of variable set UI policies is not determined using variable set order

Service Catalog: Service Portal Widgets

PRB1315711

'SC Popular Items' widget does not honor the count of the most popular items

Service Catalog: Service Portal Widgets

PRB1316108

Popular Item widget in the portal does not honor the Visible on Guides feature for catalog item

Service Catalog: Service Portal Widgets

PRB1302081

ATF: Unable to validate pricing using 'Validate Price and Recurring Price (SP)'

Service Catalog: Service Portal Widgets

PRB1307231

If the user cancels the order from order confirmation popup, the popup is getting closed, but the order item widget options are still shown as disabled

Service Catalog: Service Portal Widgets

PRB1308258

Widget level instance option 'Hide Delivery Time' is not honored in the Cart & Wishlisted view

Service Catalog: Service Portal Widgets

PRB1314533

Varying price labels are missing for Multiple Choice and SelectBox type variables

Service Catalog: Service Portal Widgets

PRB1316090

Difference in instance option limit behavior in the Rrecent & Popular Item widget, as well as the SC Popular Item widget

Service Catalog: Service Portal Widgets

PRB1318978

The Approvals widget on Service Portal does not show Total Cost when multiple items are ordered when looking at the RITM record

Service Catalog: Service Portal Widgets

PRB1318988

The auto_redirect option on the SC Catalog Item widget is not working when two-step checkout is disabled in the portal

Service Catalog: Service Portal Widgets

PRB1319630

'No Cart' option does not work for order guides on Service Portal

Service Catalog: Service Portal Widgets

PRB1319631

In London, the Catalog Content widget does not show items with the content type KB article

Service Catalog Item Designer

PRB1292336

Translation is not working for Item Designer

Service Creator

PRB1283102

Clicking Preview on service creator record creates a record if it is canceled

Service Creator

PRB1288788

For new record, the assignment group is not saved in service_task

Service Desk Call

PRB1296684

Adding new_call record uses number searched in breadcrumbs filter

Service Level Agreement

PRB1296984

'Achieved' and 'Breached' service offerings SLA results are not calculated in the [service_sla_result] table

Service Level Agreement

PRB1295983

Floating parent schedule is not factored correctly when calculating business fields on task_sla

Service Level Agreement

PRB1305315

When a new task SLA is attached to a task, the Business Time Left and Business Elapsed Time fields may be empty

Service Level Agreement

PRB1292349

Issues with async processing for SLAs

Service Level Agreement

PRB1301591

EscalationEngine throws a NullPointerException in PAAS and OEM versions of the platform when Domain Separation is installed

Service Level Agreement

PRB1304119

Create or update on task table(s) throws a warning message during SLA contract add-on activation

Service Mapping

PRB1286427

While running Discovery on the IP switch, the pattern does not discover the switches in the stack mode

Service Mapping

PRB1198305

Support changes of host IP addresses

Service Mapping

PRB1277893

Azure database and website terminate ungracefully

Service Mapping

PRB1292740

The most recent service checkpoint can get removed

Service Mapping

PRB1274651

Pattern Designer & Discovery: performance issues with conversion to new OS Class format

Service Mapping

PRB1308267

Pattern Designer: Debug mode window stuck when server throws exception (2)

Service Mapping

PRB1308764

"Contains::Contained by" relation from CI to self causes infinite loop on map view

Service Mapping

PRB1274678

Need to add clearer error message in case no inclusion connection is created from CI

Service Mapping

PRB1280474

WMI installation problem when MID Server installed in directory with space in its name

Service Mapping

PRB1284107

The Solaris server fails due to ChassisSerialNumber 'unknown'

Service Mapping

PRB1284247

Recomputation job thread limit scripts for pre-Kingston releases must be removed or deactivated on an upgrade to Kingston

Service Mapping

PRB1290379

Hardcoded relation type sys_IDs cause a null pointer exception when running Discovery on a business service

Service Mapping

PRB1292562

Executing discovery schedule on large range of IPs when every IP causes errors can result in slow discovery execution

Service Mapping

PRB1298952

Need support creation of layer 2 connections in case we have NIC teaming

Service Mapping

PRB1309731

Top-down Discovery creates floating DNS cluster when Global DNS is defined

Service Mapping

PRB1314992

Process detection failing on Solaris

Service Mapping

PRB1268693

A Windows server that is not in the TrustedHosts list causes top down discovery to fail with "Access Denied" error

Service Mapping

PRB1269280

[SBS] Field labels in service form are not customizable

Service Mapping

PRB1273453

Application service form: Issues when populating particular fields in the modal form

Service Mapping

PRB1283300

PD: VeritcalFile parsing strategy creates HashMap instead of List<HashMap> that represents table

Service Mapping

PRB1287253

In the Single Service form, the update operation relies on a Change Management UI action and the operation may fail

Service Mapping

PRB1289466

The Checkpoint Reaper fails on broken service > layer reference

Service Mapping

PRB1292330

Extensions are not executed for patterns with empty metadata_id

Service Mapping

PRB1293323

Running debug pattern of connection section calls process detection command

Service Mapping

PRB1294108

Discovery: When entering debug mode of IP switch within stack, the slave host name displays instead of the master

Service Mapping

PRB1294589

Pattern Oracle DB on the Unix pattern needs improvement

Service Mapping

PRB1295442

F5 discovery using SSH causes tables to reach more than 60,000 rows

Service Mapping

PRB1295556

Getting error: 'Horizontal Pattern Debug error Host detection failed for IP address'

Service Mapping

PRB1298665

The job "Generate entry point candidates from netflow and netstat data" should only be activated if the Service Mapping plugin is active

Service Mapping

PRB1302533

install_status is no longer updated on LB patterns

Service Mapping

PRB1306187

Pre-execution script "Lightweight Process Info" has a missing parameter when calling the method "getRunningProcess"

Service Mapping

PRB1306966

Layer 2 connections from server to switch can be deleted after the switch discovery

Service Mapping

PRB1310326

Layer 2: Suggested performance improvement - multiple ports with the same MAC address can be processed only once

Service Mapping

PRB1310351

Large service map not shown, StackOverflow exception occurs in browser

Service Mapping

PRB1303737

The MID Server script SSHTerminalCommand does not work

Service Mapping

PRB1308657

The return value from classification causes the XML of the probe parameter 'cidata' to be corrupted, and the pattern throws an exception

Service Mapping

PRB1311651

Pattern Discovery: Device History contains duplicate hosts in case of splitted payload multiple main CI's

Service Mapping

PRB1318308

Miselading error message when debugging pattern regarding payload size

ServiceNow Express

PRB1313811

Order Status does not show a call transferred to a request in Kingston Patch6

Service Portal

PRB1306928

Catalog client script issue when g_form.setValue is followed by g_form.showFieldMsg

Service Portal

PRB1203413

Certain Choice Lists cause dirty form warnings when no user change has occurred

Service Portal

PRB1246448

Inconsistent and confusing search results with multiple records for typeahead searches

Service Portal

PRB741780

on the id=approval page, activity stream should be for the approval vs. the record being approved

Service Portal

PRB1288882

Error messages display when using the Typeahead Search widget in Service Portal in non-English languages

Service Portal

PRB1034698

number gaps are generated even when a new record is created properly

Service Portal

PRB1189561

Approval Info widget: Approved time shows the previous updated time after approval instead of 'just now'

Service Portal

PRB717439

In scoped Service portal,$sp object loads javascript errors "$sp is not defined"

Service Portal

PRB1254527

Target is not honored for a menu item defined for the Icon Menu List widget

Service Portal

PRB1275216

Reference fields are not displayed correctly when the browser window resized below 100%

Service Portal

PRB1286296

The text field on the ticket conversation widget does not disappear when the record is closed

Service Portal

PRB1316073

Decimal fields format improperly when using a different system locale (like FR)

Service Portal

PRB1277834

'simple list' widget still display no data if "always_show" option is set to false

Service Portal

PRB1294056

Email field type on Service Portal form shows duplicate field label after navigating from a list with 'enable_filter' option enabled

Service Portal

PRB1300452

Double quotes in translated message can cause a syntax error preventing page from loading

Service Portal

PRB1300937

In the Service Portal, manually typed invalid dates, such as '02-09-0017', can be saved when the variable is set to Mandatory

Service Portal

PRB1302024

dot-walked fields/variables don't show in reference autocomplete

Service Portal

PRB1308538

On Service Portal, date validations do not work properly when the date format is set to dd-MMM-yy in Japanese

Service Portal

PRB878731

Multi-line text variable value is displayed without line breaks in ticket-fields, Approval, and Approval Record widgets

Service Portal

PRB762871

Service Portal Usage Overview reports "Service Portal Catalog Orders" and "Service Portal Catalog Views" are not updated when a user views or orders a catalog item

Service Portal

PRB1098132

Inaccessible date/time picker button in Service Portal

Service Portal

PRB1253076

Simple List widget displays future dates incorrectly

Service Portal

PRB1254335

Using the Branding Editor to change Theme Colors will delete custom CSS variables from the sp_portal record

Service Portal

PRB1260256

The clearMessages() method does not work on Service Portal

Service Portal

PRB1264750

On the mobile portal view, the header icon in the additional actions menu does not collapse when clicked

Service Portal

PRB1282862

Cloning "Header Menu" widget in a custom application throws a Javascript error

Service Portal

PRB1289758

Service Portal 2nd level menu item not showing

Service Portal

PRB1291290

The "No matches found" message is shown in auto complete for the reference variable in the Service Portal

Service Portal

PRB1294136

In Service Portal,"setValue" does not work after "addOption"

Service Portal

PRB1296647

setSectionDisplay fails in Service Portal for section using split layout

Service Portal

PRB1302440

field messages are wrongly cleared when the value did not change

Service Portal

PRB1312353

Knowledge article view count not displayed when it goes above 999 in Service Portal

Service Portal

PRB1194839

Date/time picker positioning is off on list form page in right form section. Date/time picker does not display in left form section

Service Portal

PRB1235920

TinyMCE Mobile - Cannot insert an image in the existing record

Service Portal

PRB1238851

Using $sp.log() on an array or object within a scoped app throws a JavaScript NullPointerException

Service Portal

PRB1240260

Inconsistent multi-line field size behavior on Service Portal form widget and page

Service Portal

PRB1240431

Date variables populated with a script that gets the value from a reference variable are set one day behind

Service Portal

PRB1260102

The "Data Table" widget does not correctly pass the query filter to the condition builder

Service Portal

PRB1260199

Cannot set glide_list or list collector using a display value containing a forward slash

Service Portal

PRB1262787

GlideSPUserCriteria scriptable methods are not available in scoped widget context

Service Portal

PRB1262835

g_form.hideRelatedList does not work in Service Portal if the related list is a defined relationship (sys_relationship)

Service Portal

PRB1262997

Picture image/icons do not appear in the type-ahead search box as expected

Service Portal

PRB1271158

Yes/No variable is not translated in Ticket Fields widget

Service Portal

PRB1272121

"Show Matching" "Filter Out" and clicking direct breadcrumb link do not update "Save Filter Dialog box query"

Service Portal

PRB1274413

Service Portal:"Field Name" dictionary, when added to a form, breaks Form widget

Service Portal

PRB1292046

Read-only text fields should adjust it to a reasonable height depending on the text

Service Portal

PRB1292063

Announcement widget unexpectedly shows both "banner" and "widget" announcements

Service Portal

PRB1293869

There are two Read ACLs for sp_log.* with the same permissions

Service Portal

PRB1297105

Message in the KB Article Helpful widget does not update: "x% found this helpful"

Service Portal

PRB1297168

'Did you mean' suggestions on faceted search doesn't work for 'Knowledge Base' search source

Service Portal

PRB1298424

Dot-walked condition in UI Policy evaluates to false in the Service Portal but true in the Platform UI

Service Portal

PRB1303252

Using reference field/variable in search does not return results

Service Portal

PRB1311408

Service Portal in Safari causes 404 Not Found error

Service Portal

PRB870421

Sass variables in style sheets and do not work correctly in widgets

Service Portal

PRB954016

need ability to log search to sp_log table for unscripted search source

Service Portal

PRB956277

Widget: Ticket conversation: French translation of "Start" (Démarrer) does not fit in the circle

Service Portal

PRB933016

Time field value on forms increments by one hour when the form is saved via the Form widget and user is in UTC+1 time zone

Service Portal

PRB916138

Widgets are not visible in the SP designer edit mode when column has CSS Class of hidden

Service Portal

PRB762335

Accessibility - User Profile - BIO

Service Portal

PRB755264

provide option in ticket-conversations widget to omit attachment icon, for example, when embedded in a form

Service Portal

PRB729065

Form popup doesn't have 'X' button

Service Portal

PRB712332

Glyph icons not showing for some sections

Service Portal

PRB1317569

Approval Info widget can unexpectedly update the record after an unrelated update

Service Portal

PRB1240932

In Service Portal, g_form.setValue does not set the value for multiple choice

Service Portal

PRB1241411

Unexpected behavior in Service Portal's menu header(mobile view) when menu items contain other menu Items

Service Portal

PRB1244038

Important instance options are not passed to Data Table widget when "Data Table from instance definition" is used

Service Portal

PRB1249747

Setting the sn-record-picker directive values to "display-field=name" and display-fields to another field does not display the name to end users

Service Portal

PRB1250078

Close option (x) in long Info message is overlapping in the service portal

Service Portal

PRB1259231

User criteria not honored properly in menu items on Service Portal

Service Portal

PRB1262155

My Favorite Tags widget sorts community posts by sys_id of the tags instead of the tag name

Service Portal

PRB1263492

Viewing service portal on iPad, header menu appears to use the standard web view

Service Portal

PRB1270617

Service Portal Designer retina icon fonts wrongly impact pages viewed in Designer

Service Portal

PRB1271355

"Did you mean" suggestions do not appear as links in Service Portal

Service Portal

PRB1274291

reference field information icon (i) doesn't show target record if archived

Service Portal

PRB1277130

On a user's profile in Service Portal, hovering over any item in the Teams widget displays the tooltip 'Team'

Service Portal

PRB1283825

Using a login menu item on a public homepage that links to a landing page does not redirect to the correct homepage

Service Portal

PRB1286253

Some Menu Item link types don't work unless a Page is specified. Page should be mandatory

Service Portal

PRB1289266

End user can update an activity without write access to the record

Service Portal

PRB1290819

System Property: glide.ui.attachment.force_download_all_mime_types has no effect in Service Portal

Service Portal

PRB1290821

in the form widget, image attachments download with iix file extension and sys_id file name

Service Portal

PRB1290858

User Profile widget should order team members and direct reports by name

Service Portal

PRB1291299

Approvals widget on Service portal does not show eSignature authentication window when Approval source_table is empty

Service Portal

PRB1292039

Tables that are not text indexed should not show Keyword Search input in the Data table Widgets

Service Portal

PRB1293557

When a user submits a form with errors in mandatory fields, the form loads indefinitely

Service Portal

PRB1293961

Selecting a header widget reference for an sp_instance_menu record can prevent the portal from rendering

Service Portal

PRB1293991

After logging into a portal and then updating the URL to navigate to the platform UI, Service Portal UI still displays

Service Portal

PRB1294159

Page route maps have unexpected behavior with public / non-public pages

Service Portal

PRB1294679

Service Portal does not de-duplicate UI actions on the form based on action name

Service Portal

PRB1294923

Reference drop-down may show duplicates

Service Portal

PRB1296066

Adding an attachment with the icon in the Ticket Conversation widget header saves the attachment to the wrong place

Service Portal

PRB1296335

Invalid list column can break reference field in Service Portal

Service Portal

PRB1297599

The showFieldMsg clients script calls with "error" parameter cause unexpected behaviors on date variable types in the Service Portal in London

Service Portal

PRB1298707

Incident comments with [CODE] blocks can cause formatting issue

Service Portal

PRB1298794

Embedding multiple 'report' widgets does not work when using the sp-widget directive and $sp.getWidget

Service Portal

PRB1300850

HTML tinyMCE toolbar text is not translated for simplified/traditional Chinese, French, Hebrew, Korean, Portuguese

Service Portal

PRB1301494

UI action - form styles don't work in Service Portal

Service Portal

PRB1302241

Dot-walked fields with reference qualifiers do not limit choices in Service Portal

Service Portal

PRB1302754

"Tickets are picked up within 4 hours" is not getting translated for any language on Ticket Form widget in Service Portal

Service Portal

PRB1303112

Attribute "ref_ac_order_by" only honors a single field in resulting DB query in Service Portal

Service Portal

PRB1303962

Approval Info widget shows wrong state if update is aborted by a business rule

Service Portal

PRB1304002

Reference variable on an Edge Encrypted table does not work correctly

Service Portal

PRB1304012

sp_widget form rendering can break in the Desktop UI when Body HTML template field is read only

Service Portal

PRB1304052

'Approval Info' doesn't live update the timestamp at the title bar when "Approve"/"Reject" is clicked

Service Portal

PRB1305015

Service Portal info message disappears even if hovered over

Service Portal

PRB1305105

Typo in hover text over a date field when using accessibility

Service Portal

PRB1305805

Ticket Attachments widget: Show delete and edit icons based on ACLs

Service Portal

PRB1307180

Change Password Widget doesn't work on IE 11

Service Portal

PRB1307316

Dot-walked HTML fields are broken on the form (tinyMCE)

Service Portal

PRB1307371

Creating a single CSS Include in related list produces two include records

Service Portal

PRB1307534

Changing the title of a Service Portal from the branding editor does not reflect changes in the preview window

Service Portal

PRB1307536

Mobile view of the Ticket Conversations widget with long title causes format issues

Service Portal

PRB1308005

Service Portal search page does not honor the secondary display fields order defined in the search source

Service Portal

PRB1309621

Knowledge articles do not display on service portal search page if "Is scripted source" is not used in a search source

Service Portal

PRB1309806

Data table from URL Definition widget does not set the table parameter in the URL to the record table when configured to show records from a base table

Service Portal

PRB1311052

"Remember me" option fails in IE if a default login page is not set for the Service Portal

Service Portal

PRB1315633

Issues using eSignature function on the Service Portal

Service Portal

PRB1316070

Field attribute 'format=none' for an Integer field is not considered on Service Portal

Service Portal

PRB1315416

Date field is not in system date format

Service Portal

PRB1315748

onSubmit client scripts are running multiple times in the Service Portal for sc_req_item (RITM) table

Service Portal

PRB1317642

During upgrade from London to Madrid, Knowledge Management widgets generate errors (NullPointerException NPE)

Service Portal

PRB1318684

Hints for scripted menu items are not showing up in Service Portal after upgrading to London

Service Portfolio Management

PRB1303505

Integer values stored in the Name field in the Service Offering table cause a blocking error when trying to add content on the homepage

Service Portfolio Management

PRB1304264

Service Availability for last 7 days is showing 8 days in the report and calculation is also based on 8 days

Slushbucket

PRB593638

Arrow direction in slushbucket is not right

Software Asset Management Professional

PRB1304085

Sensor error when processing Windows - Installed Software. ReferenceError: "related_data" is not defined

Software Asset Management Professional

PRB1267472

Installed Software probe fails when there is a mismatch in the data retrieved

Software Asset Management Professional

PRB1298211

Reclamation candidate not having savings tied to it due to incomplete entitlement data back port Kingston and London

Software Asset Management Professional

PRB1299092

Inconsistent results of GlideRecord.updateMultiple()

Software Asset Management Professional

PRB1302995

Normalization UI actions are displayed incorrectly

Software Asset Management Professional

PRB1237539

Asset is not created when purchase order line item in ordered and then received

Software Asset Management Professional

PRB1263114

"Consumed" is available in the State field for an asset, even when the class is Hardware

Software Asset Management Professional

PRB1290865

An exception is thrown when upgrading SCCM 2012 to version 1702

Software Asset Management Professional

PRB1302720

Two script includes have the same name 'SubscriptionUtil

Software Asset Management Professional

PRB1311353

Create Software Normalization BR on Install table should clear out norm values on install when DM is not properly normalized

Software Asset Management Professional

PRB1319697

Subscription pull schedule job normalizes install for all subscription software, but it should only normalize for Microsoft subscription software

Source Control Integration

PRB1274689

Worker threads refreshing a GIT source control repository can hang indefinitely if there is an issue communicating with the external GIT repository

Studio

PRB1244287

Date/time is updated in the future, and sorting by "updated" returns inconsistent results

Studio

PRB1314612

Cannot create favorite to Studio since link contains "javascript:" and that is now being sanitized

Survey Management

PRB1297362

Metric type -Assessment- Assessable record 'string value' field is shown as blank

Survey Management

PRB1317493

Mandatory error messages are not translated in surveys

Survey Management

PRB1292598

The "Assign Survey" UI action allows multiple user selection, but only one assessment instance is created

Survey Management

PRB1292889

Survey questions are jumbled after saving when question has "metric_type_group" value

Survey Management

PRB1293168

Surveys with long introductions require scrolling back to the top to see all questions

Survey Management

PRB1293226

Missing assessment error message in log

Survey Management

PRB1296301

Problem with survey "Send Invitations" button when survey is assigned to the same user multiple times

Survey Management

PRB1296823

Date/Time datatype field is not populating the time correctly on Survey in Service Portal

Survey Management

PRB1301681

For non-public surveys, taking a survey after user's session has expired marks it as updated by "guest"

Survey Management

PRB1303784

Data type: Number in survey question is truncated even after selecting the scale as High

System Applications

PRB1244452

Issues with global search when table exists in multiple search groups

System Applications

PRB1250332

Scoped application installation error: Contains a record that incorrectly triggers collision detection

System Applications

PRB1276630

Icons for catalog items do not appear in new Global Search

Table Rotation/Extension

PRB1306915

Gateway rotated table does not work with GlideRecord.update()

Tables and Dictionary

PRB1262819

Issue when creating a dictionary override for the field "update_actual_effort_from_time_card" on tsp2_project under Preferences

Tables and Dictionary

PRB1304509

Offrowing a column on a table with a name >= 22 characters orphans the records in the table

Tables and Dictionary

PRB1282124

Dictionary override cannot be removed after TPP

Tables and Dictionary

PRB654608

In the form designer, form section is deleted if it has no title

Tables and Dictionary

PRB1281099

TableChunkCopier does not escape sys_id in SQL queries, causing queries to fail

Tables and Dictionary

PRB1296460

Attribute override not working correctly on configuration item field

Tables and Dictionary

PRB1304461

List view text search breaks when using order by on a column from a partition of cmdb

Tables and Dictionary

PRB1311127

Similar elements with long names are not shortened properly during table hybridization, and cause failures

Templates

PRB1289629

Adding a caret symbol ^ to a template text field adds a new field

Templates

PRB1240660

When a template name includes the character "'", it displays it as "/" in the template bar

Templates

PRB1311386

HR Response Templates button does not work with when embedded help is disabled

Test Management

PRB1305547

Able to assign tests to testers who are outside of the assignment group

Test Management

PRB1312381

When test plan is copied, test cases are showing that tests passed even though no tests were executed

Text Search

PRB830497

Words containing underscores are broken into separate words during indexing, causing issues when one of the words is a stop word

Text Search

PRB1006241

Issue exporting records to Excel if one or more keywords are used in condition builder

Text Search

PRB1290528

Generating text index optimizes text index shard using wrong criteria

Text Search

PRB1259528

Report type "Line" with [trend by][=] [Activity Due] and [Per] [=] [Date] fails if filtering by keywords

Text Search

PRB1272388

Slow query pattern found in TS Index Stats job "getQueries()" method

Text Search

PRB1278120

Knowledge category is not searchable in non-English environment

Text Search

PRB1289731

Search functionality: Adding Japanese words in Stop Words able (ts_stop) does not work the same as English words

Text Search

PRB1289977

Text search stop word function does not respect lexicons in Kingston

Text Search

PRB1295352

Text index event process job hangs when stop words have millions of related ts_word_roots records

Text Search

PRB1304714

Issues displaying knowledge articles created in English but published in Japanese

Time Card Management

PRB1290956

In the Worker Portal, the 'Add unassigned tasks to time sheet' link displays ASCII for some characters

Time Card Management

PRB1264146

Timecard/Timesheet approval does not work if user with role "timecard_approver" is delegated to be approver

Time Card Management

PRB1303776

In Time Sheet Portal, selecting a day using the calendar drop-down goes back in years

Time Card Management

PRB1291506

Handle Approval generates EcmaError when approver_list or approved_by field are null

Time Card Management

PRB1301660

Users are able to change the hours value even after submitting the timesheet on worker portal

Time Card Management

PRB1312529

TCP: Time Sheet Portal breaks on mobile layout/platform

Timeline Visualization

PRB1312092

In a Timeline Visualization query, the records are fetched but the "max items per lane warning" appears

Transaction and Session Management

PRB1194232

Null names for sys_status generate bad data

Transaction and Session Management

PRB1308111

Errors on instance logs

Transaction and Session Management

PRB1292429

Canceling a queued transaction causes error

Transaction and Session Management

PRB1307978

Lazy writer throws Unique Key violation on primary error on log and cancellation table

Transaction and Session Management

PRB1235830

HTTP session waiter count is not decremented if the message is dropped from the semaphore queue

Transaction and Session Management

PRB1304079

flushMessages() API not flushing in London

Transaction and Session Management

PRB1312167

Unsafe concurrent access to transaction attributes

UI Action

PRB1291878

"Approving" field reference is showing popup on hover after disabling "glide.ui.clickthrough.popup"

UI Action

PRB1305728

Read-only Glide list type fields are not updating with live forms

UI Action

PRB1298702

LIST UI Action: "Close" list choice UI action doesn't provide an alert

UI Components

PRB688111

If view rule is active, the pop-up displayed when hovering over a reference icon doesn't display top section

UI Components

PRB1150319

Unable to edit modules or impersonate user after elevating privileges to admin role

UI Components

PRB917412

UI16 left-hand navigation does not meet color contrast ratio requirements for WCAG AA normal text to meet Section 508 compliance

UI Components

PRB1155644

Knowledge, Search Execution: Search input field is without a label

UI Pages/Macros

PRB1271528

Issue occurs when hovering over a reference icon in the GlideDialogWindow

UI Policy/Client Script

PRB1297433

Mandatory 'List Collector' type fields are not working as expected on catalog pages

UI Policy/Client Script

PRB1246810

Duration field set to read-only through UI policy or client script does not honor changes in values made through client scripts

UI Policy/Client Script

PRB1302093

Inconsistent behavior g_form.setValue() between Istanbul and Kingston

UI Policy/Client Script

PRB1304674

The client script GlideRecord API addQuery(String query) doesn't work

UI Policy/Client Script

PRB1312108

Data policies are shown as UI policy in field watcher, and fail when the URL is clicked

Update Sets

PRB1313341

Update set previewing can encounter ConcurrentModificationException

Update Sets

PRB1298848

Previewer throws errors for missing sys_portal records even though they are included in the sys_portal_page update

Update Sets

PRB1292788

When committing an update set with form sections in both the global and a sub-domain, domain-separated form sections appear in the global domain

Update Sets

PRB1269032

Issue deleting a related list in a domain when a global related list has the same name

Update Sets

PRB1292051

Unable to delete default update set after deleting a custom scoped application

Update Sets

PRB1294302

Update set preview not detecting errors found on commit

Update Sets

PRB1312794

Unexpected results when publishing an application to update set with records from coalesced tables

Upgrade Engine Issues

PRB1260081

Upgrade monitor not showing progress, but upgrade data is recorded in the log

Upgrade Engine Issues

PRB1296679

Translated text (sys_translated_text) is not present when installing an application

Upgrade Engine Issues

PRB1278372

Issues encountered during upgrade if node shutdown + startup duration is approximately 5 minutes

Upgrade Engine Issues

PRB1289859

Activating plugin "Interactive Analysis" works correctly only on node that performed the plugin activation

Upgrade Engine Issues

PRB1304007

Upgrade issue when multiple views are named 'default'

Upgrade Engine Issues

PRB1304699

Instances with defined UI and Worker nodes can have an outage during upgrade

Upgrade Engine Issues

PRB1286804

Hide the <record_update> tag when resolving conflicts for skipped updates

Usage Analytics

PRB1295170

Auto turn off of stats definitions exceeding the threshold with 3 warnings is not working as expected

Usage Analytics

PRB1311183

sys IDs are passed instead of plugin ID, causing issues with plugin installation

Usage Analytics

PRB1318461

Subscription Manage license erroroneously contains detail records that do not correspond to any existing contract item

Usage Analytics

PRB1320249

Running the UA stream block downloader produces warnings in the logs

User Experience Engineering

PRB1291259

Security Warning(Session time-out message) is hardcoded in English and does not translate

VA-Publisher

PRB1309376

VaRecordCardRenderer crashes when passing it a non-existent field name

VA-Web Client

PRB1309900

Instance option to change color of Virtual Agent Service Portal widget does not work

VA-Web Client

PRB1300543

Virtual Agent UI is broken in IE11

Vendor Performance Management

PRB1270289

Vendor Performance plugin activation does not create default vendor types

Vendor Performance Management

PRB1276525

On the vendor scorecard view, if the banner text contains "<" it displays "\u003C"

Vendor Security Risk Assessment

PRB1293531

On Vendor Portal, the survey responses are truncated after "&" ampersand sign in String fields

Vendor Security Risk Assessment

PRB1292433

Vendor Risk Assessments show an incorrect number of unanswered questions

Vendor Security Risk Assessment

PRB1317930

Vendor Risk Assessment responses are not saved when the vendor risk manager tries to change the response (by clicking "view response") after the vendor contact submits the assessment

Vendor Security Risk Assessment

PRB1317196

Company (core_company) ACL conflict

Vendor Security Risk Assessment

PRB1295447

Vendor responses submitted by the vendor are not visible in Main UI

Vendor Security Risk Assessment

PRB1296655

On Vendor Portal, the assessment question responses are corrupted when foreign languages like ( Russian/Chinese/Japanese) are used

Vendor Security Risk Assessment

PRB1298191

2017 SIG Lite questionnaire questions missing dependencies on parent questions causes the VDP as unanswered

Vendor Security Risk Assessment

PRB1314264

Change password functionality is not working on Vendor Service Portal (Vendor Management Service portal Plugin)

Vendor Security Risk Assessment

PRB1305373

Vendor assessment answers are not being saved on submission

Virtual Agent Platform

PRB1312023

Virtual agent conversation builder fails to load if the language is set to Traditional Chinese

Visual Task Boards

PRB1235441

Marking users with @ inside a VTB comment is not working

Visual Task Boards

PRB934074

[VTB] A Guided board created from a Choice / String with choice value of --none-- creates a blank lane and the --none-- lane

Visual Task Boards

PRB925240

Data-driven boards don't update with tasks created from forms

Visual Task Boards

PRB830770

Trying to create a problem from an incident in a Visual Task board redirects you to the VTB and not the newly created problem

Visual Task Boards

PRB1258625

Attempting to create a VTB task using the mobile app (web and native apps) causes an error and gets stuck "Loading..."

Visual Task Boards

PRB1277238

VTB filters revert back to previous filter conditions after they are changed

Visual Task Boards

PRB1291071

Issue with VTB cards being duplicated when the board is loaded by an active user

Visual Task Boards

PRB1293411

Mail script "vtb_task_details" uses internal domain "@servicenow" rather than "@service-now"

Visual Task Boards

PRB1094240

Invalid Task ID message when an ESS user updates a task

Visual Task Boards

PRB1181332

[Visual Task Boards] When creating a VTB using a different language, the words 'Guided' and 'Freeform' are not translated

Visual Task Boards

PRB1240586

Default value on private task activity stream does not change to work notes

Visual Task Boards

PRB1246154

VTB: Creating a guided task board with a filter on [Task Type] [=] [Private Task] allows users to see private tasks created by other users

Visual Task Boards

PRB1249890

Visual Task Board searches are giving unexpected results when some fields are hidden from field ACLs

Visual Task Boards

PRB1253064

Refreshing a Visual Task Board reserves a ticket number for the table the VTB is on

Visual Task Boards

PRB1280283

Visual task 'add member' unable to find users using user_name (User Id)

Visual Task Boards

PRB1293267

Switching between languages causes issue with moving tasks to other lanes

Visual Task Boards

PRB1295156

Add Primary Assignee button on Visual Task Board (VTB) info tab is not working if 'glide.invalid_query.returns_no_rows' is true

Visual Task Boards

PRB1308901

Email address user IDs cause issues with Visual Task Boards

Vulnerability Response

PRB1295391

The sn_vul.group_commented event can take a long time to process delaying other events from being processed

Vulnerability Response

PRB1270527

Unable to "Defer" a vulnerability group if the date format is set as dd-MM-yyyy or MM/dd/yyyy

Vulnerability Response

PRB1275212

Relationships/related lists previously created using the Vulnerability Response plugin in an earlier release no longer exist

Vulnerability Response

PRB1269004

Vulnerability Group form throws a JavaScript error on the form load

Vulnerability Response

PRB1289019

The Vulnerability Analytics (com.snc.vulnerability.analytics) plugin contains invalid demo data

Vulnerability Response

PRB1278304

Processing of the sn_vul.group_state_change event runs slowly due to an inefficient query

Vulnerability Response

PRB1280288

Encoded information received from the NVD did not get decoded

Vulnerability Response

PRB1292082

Vulnerable item 'Closed' date and 'Closed by' fields are not updated after Kingston upgrade

Vulnerability Response

PRB1302623

Qualys Updating VIs created by Host detection instead of Ticket Integration

Vulnerability Response

PRB1276876

Open vulnerable items with the fixed substate are exhibiting abnormal behavior

Vulnerability Response

PRB1278487

Inconsistent VI Remediation Status and Remediation Target Date

Vulnerability Response

PRB1283096

Repeated Qualys Knowledge base import cause SQL unique constraint violation error in log

Vulnerability Response

PRB1285573

Bulk Edit UI action for vulnerable item freezes the browser window

Vulnerability Response

PRB1298199

When a large number of vulnerability group rules with a filter criteria are created, it slows down processing of vulnerable item inserts

Vulnerability Response

PRB1301972

Accessing the "Configure SAM NVD" module sends users to a read-only checkbox

Vulnerability Response

PRB1310802

Order of operations for evaluating a filter against a specific record matters and could give different results

Vulnerability Response

PRB1311057

"Last Opened" date is not being calculated correctly when date format is MM-dd-yyyy

Vulnerability Response

PRB1295573

The job 'CWE Comprehensive 2000 Integration' fails occasionally with the error 'Encountered error running the integration. TypeError: Cannot read property "Weakness_Catalog" from null'

Walk-Up Experience

PRB1296862

Walk-up Portal location landing page should lock out non walk-up users

Walk-Up Experience

PRB1310819

Walk-up portal pages don't have option to auto-refresh, causing confusion for end users

Walk-Up Experience

PRB1310513

Walk-Up Experience: "Online check-in experience" service portal widget appends 'SP' to contextual search results URL

Walk-Up Experience

PRB1312440

Multi-clicking "Create Incident" on Walk-up Experience IMS record creates multiple incidents

Walk-Up Experience

PRB1312774

Walk-up online checkin widget does not display schedules properly for locations with certain timezones

Web Services

PRB1271029

Requesting sys_user WSDL is causing the instance to run out of memory

Web Services

PRB1181036

Instance returning 200 OK and invalid payload for soap requests with locked sessions

Web Services

PRB1304455

Table REST API not able to populate choice value in CMDB

Web Services

PRB1253926

Log errors observed when REST API Explorer is accessed

Web Services

PRB1290329

Need advice on accessing WSDL without authentication for incoming WSDL requests

Web Services

PRB1290825

APIs not working correctly in setting "GlideDate" field when dateformat is "mm-dd-yyyy"

Web Services

PRB1298645

Attachment API - POST /now/attachment/file - Incorrect Response if parameters are missing

Web Services

PRB1302882

REST API Pagination does not properly handle escaped query parameters

Web Services

PRB1308490

Documentation: REST API roles doc needs clarification about OOB access

Web Services

PRB1274303

Multiple stuck default semaphores

Workflow

PRB1241790

Multiple workflow timers fail with an error "Cannot find function getGlideDateTime in object"

Workflow

PRB1206122

Workflow is getting stuck due to scratchpad value not getting evaluated properly

Workflow

PRB1294717

Using "approval script" in "Approval - Group" activity does not set the approval state to 3 or active field to false after approval

Workflow

PRB1300163

SLAs created before the London upgrade do not pause their SLA percentage timer activities correctly after the upgrade

Workflow

PRB1259826

Mismatch with knowledge article workflow stages between the article and the approval records

Workflow

PRB1270188

Published workflows are editable when clicking the icon in the upper left corner of an activity (remove open record button)

Workflow

PRB1274517

WF - After upgrade, tables are missing in the Table drop-down when creating a workflow

Workflow

PRB1304881

NPE errors occur ' class not found: com.glide.glideobject.Workflow'

Workflow

PRB1247042

Doesn't use a correct call for notNil() method

Workflow

PRB1252315

Using an apostrophe in a workflow name causes issues when publishing a checked-out workflow version

Workflow

PRB1290229

List V3: Clicking 'New' UI action in wf_workflow opens new form record in wf_workflow, instead of wf_workflow_version

Workflow

PRB1316673

Approval created with empty approver name

Workflow

PRB1239988

Glide elements of type Glide Var that are not properly configured throw null pointer exception

Workflow

PRB1240979

Message not translated into German when rejecting a request

Workflow

PRB1259486

Change tasks created from Workflow have created_from field set to 'Manual' by default

Workflow

PRB1260596

Calling "getDisplayValue()" on any field that is of type "Workflow" may overwrite the values in the GlideRecord object

Workflow

PRB1262906

Incorrect calculation of catalog task duration

Workflow

PRB1263203

Stage icon display broken when showing stage field from scoped table via a Database View

Workflow

PRB1294521

Group approvals are not set back to "Requested" state after the rollback activity

Workflow

PRB1303416

Stages from the subflow are not consistent on RITM and List view

Workflow

PRB1314678

Issue displaying the correct stage for RITMs

Workflow

PRB1315166

The render_gadget_widgetWorkflowRSS no longer works due to deprecation and removal of the google feeds API

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