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  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Available versions (Madrid)

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Available versions (Madrid)

The Madrid family includes Enterprise patches and hot fixes, as well as releases for Password Reset, ODBC, and Mobile.

For more information about how to upgrade an instance, see Upgrade to Madrid.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Madrid fixed problems, see KB0721455.

Note: This version is under FedRAMP evaluation.

Q1 2019 Patching Program Targets

Releases Patch target option Release notes
Kingston Kingston Patch 12 Kingston
London London Patch 4 Hot Fix 2 London
  • Targets are subject to change prior to patching. Target versions change only if absolutely necessary.
  • ServiceNow will occasionally add an additional letter to some patch and hot fix names (for example, Helsinki Patch 9a). Please consult the release notes for the list of fixes included in each version.

Available versions

Release version Release type Released on Availability
Madrid Patch 0 Hot Fix 1 Hot fix 2019/02/06 Available by request

Madrid security and notable fixes

All other Madrid fixes

Feature 2019/01/24 Available to Early Availability customers
  • Available to Early Availability customers: Early Availability is a ServiceNow program that allows a select group of customers and partners to upgrade to a new release before market launch, when it then becomes generally available. For more information, see the Madrid Early Availability - Customer FAQ [KB0635446] article in the HI Knowledge Base.
  • Available: Any user can upgrade to the version. "Available" versions will appear on the Instance Upgrade Management Dashboard. ServiceNow patching targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions.
  • Available by request: Contact ServiceNow Customer Support for approval to upgrade to the version.
  • Unavailable: The release version is not available.

Mobile versions

For the latest iOS and Android mobile application release notes, refer to KB0598602.

Password Reset Windows Application releases

For the latest Password Reset Windows Application release notes, refer to KB0598975.

ODBC Driver releases

For available ODBC release notes that are not yet listed below, refer to KB0540707.

The ODBC Driver patch release notes contain problem fixes for supported and legacy ODBC Driver patch versions.