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Versions
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
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Available versions (Madrid)

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Available versions (Madrid)

The Madrid family includes Enterprise patches and hot fixes, as well as releases for Password Reset, ODBC, and Mobile.

For more information about how to upgrade an instance, see Upgrade to Madrid.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Madrid fixed problems, see KB0721455.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Madrid: Antivirus Scanning, Document Viewer, and ServiceNow mobile.

Q2 2019 Patching Program Targets

Releases Patch target option Release notes
Kingston Kingston Patch 14 Kingston
London London Patch 6 London
Madrid Madrid Patch 1 Hot Fix 2 Madrid
  • Targets are subject to change prior to patching. Target versions change only if absolutely necessary.
  • ServiceNow will occasionally add an additional letter to some patch and hot fix names (for example, Helsinki Patch 9a). Please consult the release notes for the list of fixes included in each version.

Available versions

For patch release notes that are not yet listed below, refer to KB0656793.

For publicly available hot fix and security patch release notes that are not yet listed below, refer to KB0598632.

Release version Release type Released on Availability
Madrid Patch 2 Patch 2019/04/08 Available
Madrid Patch 1 Hot Fix 2 Hot fix 2019/03/22 Available
Madrid Patch 1 Hot Fix 1 Hot fix 2019/03/15 Unavailable

Replaced by Madrid Patch 1 Hot Fix 2

Madrid Patch 1 Patch 2019/03/06 Unavailable

Replaced by Madrid Patch 1 Hot Fix 2

Madrid Patch 0 Hot Fix 1 Hot fix 2019/02/06 Unavailable

Replaced by Madrid Patch 1 Hot Fix 2

Madrid security and notable fixes

All other Madrid fixes

Feature 2019/01/24 Unavailable

Replaced by Madrid Patch 1 Hot Fix 2

  • Available: Any user can upgrade to the version. "Available" versions will appear on the Instance Upgrade Management Dashboard. ServiceNow patching targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions.
  • Available by request: Contact ServiceNow Customer Support for approval to upgrade to the version.
  • Unavailable: The release version is not available.

Mobile versions

For the latest iOS and Android mobile application release notes, refer to KB0598602.

Password Reset Windows Application releases

For the latest Password Reset Windows Application release notes, refer to KB0598975.

ODBC Driver releases

For available ODBC release notes that are not yet listed below, refer to KB0540707.

The ODBC Driver patch release notes contain problem fixes for supported and legacy ODBC Driver patch versions.

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