Generally supported browsers

Browser support varies for each version of the user interface (UI). Most major browsers are supported.

Some features have additional browser requirements, which are noted in the appropriate documentation.

Note: UI11 is no longer supported. All instances have been upgraded to UI15 or UI16.

Table 1. Browser support for each UI version
UI version	Chrome support	Firefox support	Internet Explorer support	Microsoft Edge support	Safari support	Tablet mobile browser	Phone mobile browser*
UI16	Latest public release	Latest public release of Firefox or Firefox ESR	11 and up Edge mode is supported	Latest public release	9.1 and up	Supported	Not supported
UI15	Latest public release	Latest public release of Firefox or Firefox ESR	11 and up Edge mode is supported	Latest public release	9.1 and up	Supported	Not supported

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile browsers use the mobile UI.

Internet Explorer web browser notes

Important: Due to significant performance issues, ServiceNow recommends that customers utilize a modern browser for its products and migrate away from Internet Explorer 11. For more information, refer to KB0683275.

Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.
In Jakarta and later, Internet Explorer versions prior to IE11 are no longer supported.
Compatibility mode is not supported.
Setting Security Mode to High (via Internet Options > Security tab) is not supported.

Safari web browser notes

There is a security issue in some versions of Safari. User credentials may be disclosed to an unexpected site via auto-fill. For more information, see the Apple security update.
Starting with Safari 9.1 and future versions of Safari, the leave page / stay on page pop-up message only displays once.

Firefox web browser notes

The iOS version of Firefox does not support Now Community or other Service Portal-based pages.

Exceptions to browser support

Certain applications and features in the Madrid release have browser requirements that differ from the list of browsers generally supported by the ServiceNow platform.

Note: In Jakarta and later, Internet Explorer versions prior to IE11 are no longer supported.

Table 2. Browser exceptions
Application or feature	Details
Automated Test Framework	Automated Test Framework only supports running tests from desktop browsers. You cannot run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. See Browser recommendations for Automated Test Framework. Automated Test Framework offers limited support for test design on tablets. You cannot add new custom UI test steps from tablets because you have to run a test to retrieve page components, and tablets do not support running tests. You may be able to review existing custom UI test steps that were added from a desktop browser from a tablet.
Service Portal	If you're using Internet Explorer 11, ensure that Protected Mode is disabled.

Generally supported browsers

Browser support varies for each version of the user interface (UI). Most major browsers are supported.

Some features have additional browser requirements, which are noted in the appropriate documentation.

Note: UI11 is no longer supported. All instances have been upgraded to UI15 or UI16.

Table 1. Browser support for each UI version
UI version	Chrome support	Firefox support	Internet Explorer support	Microsoft Edge support	Safari support	Tablet mobile browser	Phone mobile browser*
UI16	Latest public release	Latest public release of Firefox or Firefox ESR	11 and up Edge mode is supported	Latest public release	9.1 and up	Supported	Not supported
UI15	Latest public release	Latest public release of Firefox or Firefox ESR	11 and up Edge mode is supported	Latest public release	9.1 and up	Supported	Not supported

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile browsers use the mobile UI.

Internet Explorer web browser notes

Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.
In Jakarta and later, Internet Explorer versions prior to IE11 are no longer supported.
Compatibility mode is not supported.
Setting Security Mode to High (via Internet Options > Security tab) is not supported.

Safari web browser notes

There is a security issue in some versions of Safari. User credentials may be disclosed to an unexpected site via auto-fill. For more information, see the Apple security update.
Starting with Safari 9.1 and future versions of Safari, the leave page / stay on page pop-up message only displays once.

Firefox web browser notes

The iOS version of Firefox does not support Now Community or other Service Portal-based pages.

Exceptions to browser support

Certain applications and features in the Madrid release have browser requirements that differ from the list of browsers generally supported by the ServiceNow platform.

Note: In Jakarta and later, Internet Explorer versions prior to IE11 are no longer supported.

Table 2. Browser exceptions
Application or feature	Details
Automated Test Framework	Automated Test Framework only supports running tests from desktop browsers. You cannot run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. See Browser recommendations for Automated Test Framework. Automated Test Framework offers limited support for test design on tablets. You cannot add new custom UI test steps from tablets because you have to run a test to retrieve page components, and tablets do not support running tests. You may be able to review existing custom UI test steps that were added from a desktop browser from a tablet.
Service Portal	If you're using Internet Explorer 11, ensure that Protected Mode is disabled.

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Generally supported browsers

Generally supported browsers

Internet Explorer web browser notes

Safari web browser notes

Firefox web browser notes

Exceptions to browser support

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Generally supported browsers

Generally supported browsers

Internet Explorer web browser notes

Safari web browser notes

Firefox web browser notes

Exceptions to browser support

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