UI16 is the default user interface for new instances. For
upgraded instances, you can activate the UI16 plugin (com.glide.ui.ui16) if you have the
Confirm that the instance upgrade completed successfully by visiting the upgrade
Role required: admin
A banner appears to notify you that you are in the All Applications page,
which contains plugins and ServiceNow Store
To redirect to the legacy list view for plugins, click the link.
Find the plugin with the filter criteria and search
If you cannot find a plugin, you may have to request it from
To request a plugin, follow the steps in Request a
You can search for the plugin by its name or ID.
Activate the plugin.
You can activate the plugin directly from the All Applications page or view
more details about the plugin before activating it.
- If you are certain that you have the correct plugin, click
Install, and then click
Activate in the dialog box that appears.
- To view plugin details before activation:
- Click the plugin name.
- On the form, click the Activate/Update
- On the dialog box that appears, review the dependent
Dependent plugins must be activated to activate the
plugin. If a dependent plugin is not already activated, it is
activated when you activate the plugin.
- If demo data is available and you want to install it, click
Load demo data.
Some plugins include
demo data, which are sample records that illustrate plugin
features for common use cases. Load demo data when you first
activate the plugin on a development or test instance. You can
always load demo data later by clicking Load demo
data only on the plugin form.
- Click Activate.