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Encrypt an attachment

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Encrypt an attachment

You can encrypt attachments when you attach them to records.

  1. Log in as a user with at least one encryption context.
  2. Navigate to a form which needs an attachment added, such as the Incident or Problem form, and click the attachment icon to open the Attachments dialog box.
  3. Select the file to be attached.
    Only users with one or more encryption contexts see the Encrypt check box below the file name.
  4. Select the Encrypt check box.
    Users with more than one encryption context are asked to confirm the encryption context. If you select a different encryption context, the encryption context selector updates to reflect the change.
  5. Close the Attachments dialog box to upload the file attachment.
    Attached files are listed across the top of the form. A special icon identifies encrypted files. Pointing to the icon shows the name of the encryption context. Note that you can see only encrypted files for which you have the encryption context.
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