Assigning users to companies

Administrators can quickly assign users to a domain by assigning them to a company. After users are assigned to a domain, records automatically inherit the user's domain.

For example, assigning Bow Ruggeri to the ACME company automatically assigns him to the ACME domain. Assigning Don Goodliffe to the Initech company automatically assigns him to the Initech domain. Any records they create are automatically added to the appropriate domain.

Using business rules to assign domains

Administrators can use a business rule to automatically set a domain value when creating a record. The business rule must set a value in the sys_domain field. Administrators must ensure there is a sys_domain column available for the record's table.

Using modules to assign domains

Administrators can use the sysparm_domain URL parameter to automatically assign new records to a particular domain from a module. Administrators must create a module with an Argument value of: sysparm_domain=sys_ID of domain.

Using form templates to assign domains

Administrators can use a form template to automatically assign new records to a particular domain. Administrators must add the sys_domain field to the form and select a domain value. For example, setting the sys_domain field to TOP/ACME domain automatically assigns all records from this template to the TOP/ACME domain.

Domain inheritance on tables

By default, related records inherit the domain of the parent record. For example:

• A change task record inherits the domain of the parent change request record.
• A problem record inherits the domain of the parent incident record.

Automatic domain assignment based on user domains

If no other domain conditions apply, a record automatically inherits the domain of the user who creates it.