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Domain separation in Reporting

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Domain separation in Reporting

This is an overview of domain separation as it pertains to reporting and how it relates to report creation and administration. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.


Support: Level 2

Domain separation is supported in this application. Not all ServiceNow applications support domain separation; some include limitations on the data and administrative settings that can be domain separated. To learn more, see Application support for domain separation. To activate the domain separation plugin, see Request domain separation.

How domain separation works in Reporting

In the case of Reporting, the data that is separated includes report designs and report content. A report defined at the global level is visible to users in all child domains. In the figure below, the TOP domain represents the global domain.
  • Reports created in the TOP domain are visible to users in the Joe's company domain and HR, CS, and IT child domains of Joe's company.
  • Reports created in either the IT, CS, or HR child domains are not visible to users in the other child domains, but they are visible to users in the parent Joe's company domain.
  • Reports created in the parent Joe's company domain are available only to users in that domain, but not to users in the child domains.
List of company departments in separate domains including IT, CS, and HR

However, if you create a report in one domain and copy it to another, the report structure remains the same, but the data the report accesses is adjusted for the domain. For example, a report on the [incident] table that shows active incidents will show all active incidents to a user in the parent domain, but only IT incidents to a user in the IT domain.