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Out-of-the-box Spotlight solutions

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Out-of-the-box Spotlight solutions

These solutions contain pre-configured Spotlight components. The solutions also contain dashboards that present the same information as Spotlight interactive analyses.

The following Spotlight solutions are available:

  • Spotlight — Change Spotlight Performance Analytics Solution (com.snc.pa.spotlight.change)
  • Spotlight — Incident Spotlight Performance Analytics Solution (com.snc.pa.spotlight.incident)
  • Spotlight — Problem Spotlight Performance Analytics Solution (com.snc.pa.spotlight.problem)
  • Spotlight — Request Spotlight Performance Analytics Solution (com.snc.pa.spotlight.request)
  • Customer Service (com.snc.pa.customer_service) — Includes the Case Spotlight Group. Activation also activates the Spotlight plugin. No dashboard, but includes the Case Spotlight report that can be included on dashboards.
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