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    • IT Service Management
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    Home Madrid IT Service Management IT Service Management Service Portfolio Management Installed with Service Portfolio Management

    Installed with Service Portfolio Management

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    Installed with Service Portfolio Management

    Service Portfolio Management installs the following components.

    Table 1. Service Portfolio Management components
    Component Name Description
    Business rule Recalculate Availability Performs availability calculations when an outage is created or modified.
    Script include AvailabilitySummarizer Summarizes daily availability for service offerings that have availability commitments.
    Scheduled job Calculate Availability Runs every night to calculate the availability of service offerings that have availability commitments.
    Module Services Entries Located in the Service Catalog application, this module enables an administrator to define which business services appear in the Service Portfolio that end users see.
    Homepage gauge My Service Subscriptions This gauge displays all service offerings to which the user is subscribed.
    Table 2. Service Portfolio Management tables
    Display Name [Table Name] Description
    Service Offering [service_offering] Extends the [cmdb_ci_service] table. The Subscribes to Service related list that is available in the User form uses this table.
    Service Commitments [service_offering_commitment] Stores records from the Service Commitments related list in the Service Offerings form.
    Service Scope [service_scope] Stores user-defined limits to the service levels of a business service.
    Related tasks
    • Set up Service Portfolio Management
    • Define a service
    • Add service offerings
    • Set up Service Portfolio Management
    Related concepts
    • Domain separation in Service Portfolio Management
    • Service Portfolio
    • Service scope
    • Service pricing
    • Service subscriptions
    • Service 360
    • My Services SLAs homepage
    • Service Portfolio Management

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      Installed with Service Portfolio Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Installed with Service Portfolio Management

      Service Portfolio Management installs the following components.

      Table 1. Service Portfolio Management components
      Component Name Description
      Business rule Recalculate Availability Performs availability calculations when an outage is created or modified.
      Script include AvailabilitySummarizer Summarizes daily availability for service offerings that have availability commitments.
      Scheduled job Calculate Availability Runs every night to calculate the availability of service offerings that have availability commitments.
      Module Services Entries Located in the Service Catalog application, this module enables an administrator to define which business services appear in the Service Portfolio that end users see.
      Homepage gauge My Service Subscriptions This gauge displays all service offerings to which the user is subscribed.
      Table 2. Service Portfolio Management tables
      Display Name [Table Name] Description
      Service Offering [service_offering] Extends the [cmdb_ci_service] table. The Subscribes to Service related list that is available in the User form uses this table.
      Service Commitments [service_offering_commitment] Stores records from the Service Commitments related list in the Service Offerings form.
      Service Scope [service_scope] Stores user-defined limits to the service levels of a business service.
      Related tasks
      • Set up Service Portfolio Management
      • Define a service
      • Add service offerings
      • Set up Service Portfolio Management
      Related concepts
      • Domain separation in Service Portfolio Management
      • Service Portfolio
      • Service scope
      • Service pricing
      • Service subscriptions
      • Service 360
      • My Services SLAs homepage
      • Service Portfolio Management

      Tags:

      Feedback

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