Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Access Service Catalog categories in Service Portal

Log in to subscribe to topics and get notified when content changes.

Access Service Catalog categories in Service Portal

Access Service Catalog categories to access the catalog items within.

Before you begin

Role required: requester


  1. Navigate to Service Portal > Service Portal Home.
    The Service Portal homepage is displayed.
  2. Click any of the following:
    • The Request Something link from the Service Portal landing page.
    • The Catalog option from the main menu header of Service Portal and then the Browse by Categories option.
    The popular items from all categories are displayed.
  3. In the Catalogs section, select the required catalog from the list. For information on how you can configure a catalog, refer to Configure a catalog in Service Portal
    • The Catalogs section is available only when you have multiple catalogs and have access to items of multiple catalogs.
    • The list contains all catalogs configured for Service Portal.
    The following information is displayed:
    • Categories of the selected catalog in the Categories section.
    • Popular items of the selected catalog.
  4. In the Categories section, click the required category.
    The category details and the items within are displayed.
    • You can click the category count or anywhere in the row to view the category details.
    • For a category with a long name, additional text is displayed as ellipses. Point to the category name to view the additional text.
  5. To change the display of category items, click the Card View icon (Card view icon) or the Grid View icon (Grid view icon).
    Note: When you access a catalog item from the Catalog landing page or type ahead search results, the breadcrumb of the item displays the path based on the primary category configured on that item. When you access the item from a specific category, the breadcrumb of the item displays the path based on that category.