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Incident communication plan state model (new)

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Incident communication plan state model (new)

Incident Communication Plans are created with an Open state. They follow a process that finishes with the Closed or Canceled state.

The following state model is applicable to new (Madrid) customers.
Figure 1. Incident communication plan state model
incident communication plan new state model
The following two properties are responsible for different actions that take place on Incident Communication Plan and Incident Communication Task:
  • The Close any open Incident Communication Plan when Incident is closed or canceled property (com.snc.incident.incident_alert.closure) is responsible for the following action:
    • When incident is closed, any open Incident Communication Plan is closed.
    • When an incident is canceled, any open Incident Communication Plan is canceled.
  • The Close any open Incident Communication Task when an Incident Communication Plan is closed or canceled property (com.snc.iam.incident_alert_task.closure) is responsible for the following actions:
    • If an Incident Communication Plan is Closed or Canceled, then the state of any open Incident Communication Task on which communication is not yet performed, is set to Skipped.
    • If an Incident Communication Plan is Closed or Canceled, then the state of any open Incident Communication Task on which communication is performed at least once, is set to Closed.
Note: The Close any open Incident Communication Plan when Incident is closed or canceled and Close any open Incident Communication Task when an Incident Communication Plan is closed or canceled property is visible when Incident Communications Management plugin (com.snc.iam) is enabled. This property is set to false for both new and existing customers.
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