Contents IT Service Management Previous Topic Next Topic Configure Change Management Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Configure Change Management You can configure various aspects of Change Management based on the specific requirements of your organization. Before you beginRole required: admin or change_manager Procedure Configure one or more of the following aspects of Change Management. Use guided setup to implement Change Management The ITSM guided setup provides a sequence of tasks that help you configure Change Management on your ServiceNow instance. To open ITSM guided setup, navigate to Guided Setup > ITSM Guided Setup. For more information about using the guided setup interface, see Using guided setup. Change Management propertiesAdministrators can use change properties to configure Change Management behavior.Configure ability to copy a change requestYou can configure the ability to copy a change request record and its details using system properties.Create a change request templateYou can create a template that can be used to create change requests with pre-defined supporting tasks. Templates simplify the process of submitting new records by populating fields automatically.Create a change request assignment ruleYou can define assignment rules to automate the process of assigning change requests to the appropriate group or individual.Add a new change request typeYou can add a new change type to your change process. There are several processes involved with adding a change type. These processes include managing script includes and workflows.Extend or disable multiple CI associationThe ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.Change Approval Policy workflow activityUse the Change Approval Policy workflow activity to control the approval process for a change request by creating user and group approvals according to a change approval policy record. Multiple activities can be used in a workflow, where each activity can reference a different Change Approval Policy.State model and transitionsChange Management offers a state model to move and track change requests through several states.Standard change catalogStandard changes are preapproved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.Bulk CI Changes and Mass Update CIThe Best Practice - Bulk CI Changes plugin and the Change Management - Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin extends the Best Practice - Bulk CI Changes plugin and is intended to be used when the Change Management - State Model plugin is activated. The Best Practice - Bulk CI Changes plugin is intended to be used with the legacy state model that preceded the Change Management – State Model plugin introduced in the Geneva release. On this page Send Feedback Previous Topic Next Topic
Configure Change Management You can configure various aspects of Change Management based on the specific requirements of your organization. Before you beginRole required: admin or change_manager Procedure Configure one or more of the following aspects of Change Management. Use guided setup to implement Change Management The ITSM guided setup provides a sequence of tasks that help you configure Change Management on your ServiceNow instance. To open ITSM guided setup, navigate to Guided Setup > ITSM Guided Setup. For more information about using the guided setup interface, see Using guided setup. Change Management propertiesAdministrators can use change properties to configure Change Management behavior.Configure ability to copy a change requestYou can configure the ability to copy a change request record and its details using system properties.Create a change request templateYou can create a template that can be used to create change requests with pre-defined supporting tasks. Templates simplify the process of submitting new records by populating fields automatically.Create a change request assignment ruleYou can define assignment rules to automate the process of assigning change requests to the appropriate group or individual.Add a new change request typeYou can add a new change type to your change process. There are several processes involved with adding a change type. These processes include managing script includes and workflows.Extend or disable multiple CI associationThe ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.Change Approval Policy workflow activityUse the Change Approval Policy workflow activity to control the approval process for a change request by creating user and group approvals according to a change approval policy record. Multiple activities can be used in a workflow, where each activity can reference a different Change Approval Policy.State model and transitionsChange Management offers a state model to move and track change requests through several states.Standard change catalogStandard changes are preapproved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.Bulk CI Changes and Mass Update CIThe Best Practice - Bulk CI Changes plugin and the Change Management - Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin extends the Best Practice - Bulk CI Changes plugin and is intended to be used when the Change Management - State Model plugin is activated. The Best Practice - Bulk CI Changes plugin is intended to be used with the legacy state model that preceded the Change Management – State Model plugin introduced in the Geneva release.
Configure Change Management You can configure various aspects of Change Management based on the specific requirements of your organization. Before you beginRole required: admin or change_manager Procedure Configure one or more of the following aspects of Change Management. Use guided setup to implement Change Management The ITSM guided setup provides a sequence of tasks that help you configure Change Management on your ServiceNow instance. To open ITSM guided setup, navigate to Guided Setup > ITSM Guided Setup. For more information about using the guided setup interface, see Using guided setup. Change Management propertiesAdministrators can use change properties to configure Change Management behavior.Configure ability to copy a change requestYou can configure the ability to copy a change request record and its details using system properties.Create a change request templateYou can create a template that can be used to create change requests with pre-defined supporting tasks. Templates simplify the process of submitting new records by populating fields automatically.Create a change request assignment ruleYou can define assignment rules to automate the process of assigning change requests to the appropriate group or individual.Add a new change request typeYou can add a new change type to your change process. There are several processes involved with adding a change type. These processes include managing script includes and workflows.Extend or disable multiple CI associationThe ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.Change Approval Policy workflow activityUse the Change Approval Policy workflow activity to control the approval process for a change request by creating user and group approvals according to a change approval policy record. Multiple activities can be used in a workflow, where each activity can reference a different Change Approval Policy.State model and transitionsChange Management offers a state model to move and track change requests through several states.Standard change catalogStandard changes are preapproved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.Bulk CI Changes and Mass Update CIThe Best Practice - Bulk CI Changes plugin and the Change Management - Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin extends the Best Practice - Bulk CI Changes plugin and is intended to be used when the Change Management - State Model plugin is activated. The Best Practice - Bulk CI Changes plugin is intended to be used with the legacy state model that preceded the Change Management – State Model plugin introduced in the Geneva release.
