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  • Release version
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    • IT Service Management
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    Home Madrid IT Service Management IT Service Management Change Management Configure Change Management

    Configure Change Management

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    Configure Change Management

    You can configure various aspects of Change Management based on the specific requirements of your organization.

    Before you begin

    Role required: admin or change_manager

    Procedure

    Configure one or more of the following aspects of Change Management.
    Use guided setup to implement Change Management
    The ITSM guided setup provides a sequence of tasks that help you configure Change Management on your ServiceNow instance. To open ITSM guided setup, navigate to Guided Setup > ITSM Guided Setup. For more information about using the guided setup interface, see Using guided setup.
    • Change Management properties

      Administrators can use change properties to configure Change Management behavior.

    • Configure ability to copy a change request

      You can configure the ability to copy a change request record and its details using system properties.

    • Create a change request template

      You can create a template that can be used to create change requests with pre-defined supporting tasks. Templates simplify the process of submitting new records by populating fields automatically.

    • Create a change request assignment rule

      You can define assignment rules to automate the process of assigning change requests to the appropriate group or individual.

    • Add a new change request type

      You can add a new change type to your change process. There are several processes involved with adding a change type. These processes include managing script includes and workflows.

    • Extend or disable multiple CI association

      The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.

    • State model and transitions

      Change Management offers a state model to move and track change requests through several states.

    • Standard change catalog

      Standard changes are pre-approved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.

    • Bulk CI Changes and Mass Update CI

      The Best Practice - Bulk CI Changes plugin and the Change Management - Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin extends the Best Practice - Bulk CI Changes plugin and is intended to be used when the Change Management - State Model plugin is activated. The Best Practice - Bulk CI Changes plugin is intended to be used with the legacy state model that preceded the Change Management – State Model plugin introduced in the Geneva release.

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    Release version
    Choose your release version

      Configure Change Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure Change Management

      You can configure various aspects of Change Management based on the specific requirements of your organization.

      Before you begin

      Role required: admin or change_manager

      Procedure

      Configure one or more of the following aspects of Change Management.
      Use guided setup to implement Change Management
      The ITSM guided setup provides a sequence of tasks that help you configure Change Management on your ServiceNow instance. To open ITSM guided setup, navigate to Guided Setup > ITSM Guided Setup. For more information about using the guided setup interface, see Using guided setup.
      • Change Management properties

        Administrators can use change properties to configure Change Management behavior.

      • Configure ability to copy a change request

        You can configure the ability to copy a change request record and its details using system properties.

      • Create a change request template

        You can create a template that can be used to create change requests with pre-defined supporting tasks. Templates simplify the process of submitting new records by populating fields automatically.

      • Create a change request assignment rule

        You can define assignment rules to automate the process of assigning change requests to the appropriate group or individual.

      • Add a new change request type

        You can add a new change type to your change process. There are several processes involved with adding a change type. These processes include managing script includes and workflows.

      • Extend or disable multiple CI association

        The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.

      • State model and transitions

        Change Management offers a state model to move and track change requests through several states.

      • Standard change catalog

        Standard changes are pre-approved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.

      • Bulk CI Changes and Mass Update CI

        The Best Practice - Bulk CI Changes plugin and the Change Management - Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin extends the Best Practice - Bulk CI Changes plugin and is intended to be used when the Change Management - State Model plugin is activated. The Best Practice - Bulk CI Changes plugin is intended to be used with the legacy state model that preceded the Change Management – State Model plugin introduced in the Geneva release.

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