Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Upgrade a license

Log in to subscribe to topics and get notified when content changes.

Upgrade a license

You can upgrade a software license using one of two methods: from a software license record or from a software model record.

Before you begin

Role required: sam

Procedure

  1. Complete the following steps to identify an upgrade parent from a software license record.
    1. Navigate to Software Asset > Software Licenses and select a software license.
    2. Click the Software Upgrade and Downgrade tab and click New.
    3. Complete the form.
      Table 1. Software Upgrade and Downgrades form
      Field Description
      License Name and asset number of the software license.
      Downgrade Child Lower version of the software license.
      Upgrade parent Higher version of the software license.
      Start date Start date of the upgrade.
      End date End date of the upgrade.
    4. Click Submit.
      The software upgrade displays in the Software Upgrade and Downgrades section.
    5. Select the software upgrade check box and click Update.
      The software license is updated in the Software License list.
  2. Complete the following steps to identify an upgrade parent from a software model record.
    1. Navigate to Software Asset > Software Models.
    2. Select a model.
    3. In the Upgrade section, double-click under the Upgrade parent column heading.
    4. Select a software model from the list.
    5. Click the green check mark and click Update.
      The Software Model form is updated.
Feedback